DUTY OFFICER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Mai 29, 2025 - The Duty Officer has a proven experience in duty management ensuring effective oversight of daily operations and adherence to high standards in the leisure industry. This position demonstrates strong problem-solving, communication, and people management skills while fostering team development and motivation. The officer also excels in collaborating with partners, adapting to dynamic demands, and making confident, autonomous decisions.

Essential Hard and Soft Skills for a Standout Duty Officer Resume
  • Crisis Management
  • Emergency Response
  • Communication Systems Operation
  • Report Writing
  • Incident Command
  • Resource Allocation
  • Data Analysis
  • Risk Assessment
  • Security Protocols
  • Surveillance Systems
  • Decision Making
  • Leadership
  • Problem Solving
  • Multitasking
  • Attention to Detail
  • Adaptability
  • Teamwork
  • Stress Management
  • Conflict Resolution
  • Time Management

Summary of Duty Officer Knowledge and Qualifications on Resume

1. BA in Emergency Management with 4 years of Experience

  • Relevant experience in a related role and working with chlorine gas systems. 
  • Extensive experience leading high-performing teams and managing people.
  • Excellent interpersonal, negotiation, communication, and influencing skills
  • Extensive experience in stakeholder management.
  • Adaptable with the ability to strategically problem-solve situations to maintain service levels at the Centre.
  • Well-developed organizational skills.
  • Highly developed conflict resolution skills.
  • Ability to provide the highest quality of customer service.
  • Technical Pool Operations Certificate, Pool Lifeguard Certificate, LIWA Accreditation, SCBA Breathing Apparatus Certificate.
  • Provide Police Clearance, First Aid Certificate, Driver’s Licence.

2. BA in Public Safety with 3 years of Experience

  • Working experience in Building and M&E facilities planning and management or related field
  • Able to read and understand Architectural and M&E drawings.
  • Conversant in Microsoft Office applications.
  • Familiar with the local Code of Practice and Standards
  • Good experience in the management of building/M&E projects and maintenance
  • Excellent communication, analytical, and problem-solving skills.
  • Demonstrates organization skills with the ability to successfully manage multiple priorities in a dynamic environment.
  • Team-oriented, with the ability to build consensus and effective relationships in a cohesive business environment.
  • Must have a passion for customer service excellence.
  • Able to multi-task and make decisions under pressure.

3. BA in Communications with 2 years of Experience

  • Experience working in a Duty Management or similar role
  • The ability to actively manage, develop, and motivate a team of operational staff
  • Experience in day-to-day duty management and running of the leisure center to the highest standard
  • Must be a proactive member of the leisure center team
  • A passion for the industry demonstrated through continuous professional development
  • Experience in problem-solving, customer service, and staff management
  • Strong people management and communication skills
  • The ability to collaborate with both internal and external partners.
  • To be able to work flexibly with a level of autonomy and decision-making confidence
  • Able to think on your feet and respond to variable demands.
Relevant Information
Duty Manager Skills, Experience, and Job Requirements