DOCUMENT MANAGEMENT ANALYST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Mai 28, 2025 - The Document Management Analyst has experience in document management, including electronic file handling with exceptional attention to detail and proficiency in inventory and barcoding processes. This position demonstrates expertise in using MS Office, web-based applications, and database software, coupled with strong problem-solving skills and the ability to meet performance metrics. The analyst has excellent interpersonal and customer service skills, with a professional demeanor and the capability to handle sensitive situations while maintaining confidentiality.

Essential Hard and Soft Skills for a Standout Document Management Analyst Resume
  • Document Management Software
  • Data Analysis
  • Metadata Management
  • Electronic Document Storage
  • Document Control
  • Version Control
  • Database Management
  • Records Management
  • Workflow Automation
  • Optical Character Recognition
  • Attention to Detail
  • Communication
  • Problem-Solving
  • Time Management
  • Organizational Skills
  • Critical Thinking
  • Adaptability
  • Collaboration
  • Multitasking
  • Conflict Resolution

Summary of Document Management Analyst Knowledge and Qualifications on Resume

1. BA in Information Management with 2 years of Experience

  • Experience working in a merchant acquiring, card issuing, or back office banking environment
  • Experience in a dispute resolution management or loss recovery role
  • Basic visual design skills (Photoshop, Illustrator) and ability to storyboard
  • Exceptional knowledge and understanding of Microsoft Office, Snag-It (or other graphic editing programs) and Adobe Acrobat DC
  • A good understanding of WCAG (Web Content Accessibility Guidelines) compliant issues
  • Understand and apply proper use of visuals and graphics
  • Ability to translate complex topics into clear and concise steps
  • Exceptional verbal, written, and interpersonal communication skills
  • Highly skilled prioritization and multi-tasking ability
  • Must be able to work efficiently within a diverse environment and with people at all levels.

2. BA in Library Science with 3 years of Experience

  • Experience in consumer payment, e-commerce
  • Process improvement or project management experience to look for efficiency gains
  • Comprehensive knowledge of Visa’s International Operating Regulations and US Federal Regulations E and Z
  • Experience with Visa DPS Prepaid and Debit products and Visa VROL, PAS/PAT applications
  • Must be a self-starter with proven abilities in organizational, conceptual, and logical problem-solving
  • Proven ability to service and support a range of internal and external customers, while maintaining client/stakeholder confidentiality, often in parallel and within a shifting set of priorities
  • A proven track record for making sound decisions based on available evidence, managing both short and long-term goals, and achieving high-quality operational results
  • Ability to make independent decisions guided by department policies and procedures
  • Customer focus with proven ability to establish productive working relationships
  • Proven ability to work independently as well as across multiple departments and international locations

3. BA in Records Management with 1 year of Experience

  • Experience working in document management
  • Working knowledge and use of MS Office, web-based applications, PeopleSoft (or another related database software)
  • Familiarity with performance metrics and ability to meet identified targets and/or shared services experience
  • Proficient in the use of general office machines (e.g., photocopiers, fax, scan, postage) and mailroom system applications
  • The ability to manage electronic files with great attention to detail
  • Knowledge of inventory and bar-coding processes and tools
  • Ability to process requests consistently with general supervision
  • Ability to assess problems and promptly resolve or identify appropriate team to resolve
  • Strong customer service skills and professional demeanor
  • Strong interpersonal skills with the ability to work with and collaborate at all levels within the organization
  • Strong time management skills and ability to manage individual assignments
  • Ability to handle sensitive situations and maintain a high level of confidentiality
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