Updated: Feb 24, 2025 - The Decision Support Manager queries and manipulates customer data from large-scale sources using SQL and data science tools, providing actionable insights. Collaborates with Marketing, Finance, and Strategy teams to set up and evaluate marketing tests, improving customer experience. Develops KPI monitoring systems and performance dashboards to drive data-driven business decisions and optimize cross-functional collaboration.


Tips for Decision Support Manager Skills and Responsibilities on a Resume
1. Decision Support Manager, Vector Data Solutions, Raleigh, NC
Job Summary:
- Marketing and/or Sales analytics including revenue/discounting analysis, customer lifetime and churn analysis, and business case/profitability analysis support
- Operational analytics including application for Call Center, Technical Support, Collections, and Customer Experience Analytics
- Develop data models, data visualizations and automated analytics that operationalize insights across the business
- Drive the development of prioritized analytics solutions including problem definition, solution design and execution
- Partner with and support cross-functional teams within the organization to make data-driven business decisions aimed at growth / business optimization
- Establish innovative strategies to understand and solve complex analytics problems: reach valuable data driven insights, through the discovery of patterns and trends
- Directly present to internal stakeholders articulating coherent stories and analytical concepts
- Identify and analyze problems and subsequently generate and evaluate alternative solutions and lead team to make recommendations
- Plan, prepared, interpret, present, and distribute resource utilization, performance, productivity, and program service impact data in support of patient care analysis, resource utilization/allocation, and corporate decision-making
- Ensure timely and accurate completion of chart digitization and records management, as well as chart analysis, coding/abstracting, and submission of quarterly data to CIHI, and provide leadership and oversight to the Release of Information team
Skills on Resume:
- Marketing Analytics (Hard Skills)
- Operational Analytics (Hard Skills)
- Data Modeling (Hard Skills)
- Solution Design (Hard Skills)
- Cross-functional Collaboration (Soft Skills)
- Complex Problem Solving (Soft Skills)
- Stakeholder Presentation (Soft Skills)
- Data-driven Decision Making (Hard Skills)
2. Decision Support Manager, Blue Ridge Analytics, Richmond, VA
Job Summary:
- Participating in the strategic development and implementation of financial plans involving operational budgeting, reimbursement, long range financial planning, cost accounting and financial analysis.
- Prepare complex financial analyses for business plans that support new and expanded services and facility and equipment acquisitions (CER) as well as prepares financial models for contract negotiation of hospital services
- Coordinate and oversee a variety of complex accounts including but not limited to analyzing, and reporting and monitoring financial records
- Recommend areas of improvement to increase productivity and/or services
- Participate in the development and implementation of departmental and organizational goals and objectives
- Oversee and monitor financial systems and databases to ensure accuracy
- Support the facility and executive team with decision support to include business plans, service line profitability reports, understanding drivers of expense structure, trending and analysis of the patient population and financial indicators
- Participate in the annual strategic planning session to determine the profitability of various business plans
- Communicate and listen effectively with internal and external customers, effectively understands instructions and shares knowledge
- Daily interaction within the finance team, senior leadership, business office, and corporate teams
Skills on Resume:
- Financial Planning (Hard Skills)
- Financial Analysis (Hard Skills)
- Account Management (Hard Skills)
- Productivity Improvement (Soft Skills)
- Goal Setting (Soft Skills)
- Financial System Oversight (Hard Skills)
- Business Decision Support (Hard Skills)
- Effective Communication (Soft Skills)
3. Planning and Decision Support Manager, Meridian Insights, Columbus, OH
Job Summary:
- Preparation and distribution of internal financial statements and reports, maintaining the highest quality, reliability and accuracy
- Meeting strict reporting deadlines with delivery of timely, accurate and transparent reporting to management and Board
- Coordinate, develop and execute policies and procedures over the financial reporting process
- Lead the organizing, planning and the preparation process of annual budget and revisions and communicating with all departments
- Playing an active role in enhancing the reporting and analysis infrastructure and contributing to the development of new reporting methodologies
- Preparation of weekly, monthly, quarterly financial reports
- Build analytical frameworks and forward-looking scenario models to enable quality decision-making and strategic alternatives evaluation
- Act as a bridge between respective business unit and finance teams to contribute to planning activities providing accurate reporting, analysis and forecasts
- Evaluate product/project profitability and support development of strategic and tactical action plans.
Skills on Resume:
- Financial Reporting (Hard Skills)
- Deadline Management (Soft Skills)
- Policy Development (Hard Skills)
- Budget Management (Hard Skills)
- Reporting Infrastructure Enhancement (Hard Skills)
- Analytical Framework Building (Hard Skills)
- Cross-departmental Communication (Soft Skills)
- Profitability Evaluation (Hard Skills)
4. Decision Support Manager, Peak Performance Systems, Salt Lake City, UT
Job Summary:
- Lead end-to-end business process review for future state definitions of ERP processes/systems.
- Participate in assessments and gap analyses as part of the Business Blueprint Definition to define requirements and confirm integration plan.
- Assess and validate the scope and impact of required change across the impacted business areas.
- Understanding the depth of business process change, potential issues with technology adoption and degree of effort required to drive faster adoption and higher utilization.
- Support mobilization of business resources for all project phases, such as acceptance testing, end user training, cutover preparation, and hypercare.
- Drive cross-functional collaboration through clear and timely communication at all levels of the organization.
- Support escalated issues as needed to facilitate cross-functional discussions and assure alignment with Executive Leadership Team.
- Assure standards and best practices are being attained as part of the integration.
Skills on Resume:
- Business Process Review (Hard Skills)
- Gap Analysis (Hard Skills)
- Change Impact Assessment (Hard Skills)
- Technology Adoption Understanding (Soft Skills)
- Resource Mobilization (Soft Skills)
- Cross-functional Collaboration (Soft Skills)
- Issue Resolution Facilitation (Soft Skills)
- Standards Compliance (Hard Skills)
5. Decision Support Manager, Apex Data Technologies, Austin, TX
Job Summary:
- Responsible for supporting the strategic and business planning processes through establishing and managing the activities required to maintain the data sets needed for preparation of reports and analyses used in planning efforts.
- Providing and analyzing data required in planning efforts.
- Facilitates achievement of key strategic initiatives and business development through data analysis and decision support.
- Manages internal and external data sets and tools.
- Supports management of vendor relationships with data suppliers.
- Develops and maintains detailed knowledge of data set structure and elements/fields including source of data, field definitions (e.g., cross references for codes), reliability of data field, and appropriate fields to use for various analyses.
- Summarizes data and highlight key strategic implications of data to assist decision-makers.
- Documents source of data and parameters of data selection in workpapers.
- Develops systematic approaches to downstream analysis.
- Functions as an advisor to other departments for similar data reporting.
- Provides and manages training process for tools and resources to SPO members
Skills on Resume:
- Strategic Data Support (Hard Skills)
- Data Analysis (Hard Skills)
- Data Management (Hard Skills)
- Vendor Management (Soft Skills)
- Data Knowledge Development (Hard Skills)
- Data Summarization (Hard Skills)
- Advisory Role (Soft Skills)
- Training Management (Soft Skills)
6. Decision Support Manager, Silverline Business Intelligence, Denver, CO
Job Summary:
- Leads in a consultative role and acts as a thought partner to provide value to the organization through proactive value-added insights by advancing data models, analysis, visualizations and interpretation of insights for Operations and Senior Leadership Team
- Leads, develops, coaches and manages a small team of data professionals to advance the Decision Support strategic roadmap and ensure consistent and effective delivery of support to key business partners
- Collaborates with key business partners (HR, Procurement, Finance, Operations, Information Technology) and peers to identify new data sources to incorporate into various analysis, as well as innovative analytical/statistical techniques that will generate new insights
- Pivot and reprioritize resources to maintain continuous alignment with the organization as business objectives, opportunities, and demands change
- Identify areas of opportunity with respect to routine to increase efficiency and reduce manual work
- Supports the development of the data architecture for reporting across Sienna
- Implement best practices and perform other duties
- Embraces the company Mission and Values, as well Leadership Commitments
Skills on Resume:
- Consultative Leadership (Soft Skills)
- Team Management (Soft Skills)
- Cross-functional Collaboration (Soft Skills)
- Data Modeling (Hard Skills)
- Strategic Planning (Hard Skills)
- Process Efficiency (Hard Skills)
- Data Architecture (Hard Skills)
- Organizational Adaptability (Soft Skills)
7. Decision Support Manager, Horizon Data Group, Phoenix, AZ
Job Summary:
- Decision Support Department Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
- Oversees the critical Strata Cost Accounting functions including the monthly processes for General Ledger, Payroll, Cost Accounting.
- Ensures financial reconciliations for all business areas are complete, provider updates are completed, and any data anomalies are corrected.
- Responsible for the timely publication and accuracy of the monthly service line financial statements to senior leadership in support of potential future investments and expansion.
- Oversees and monitors the data integrity of the service line profitability reporting, the cost accounting system, and the decision support system integration of clinical and financial data in a patient-centric repository.
- Develop a plan to continuously enhance the cost accounting system.
- Leads ongoing and special one-time projects to improve the quality, accuracy and value of Eisenhower Health of Decision support deliverables.
- Optimization of reporting tools, development of new financial metrics, streamling standard processes, and refinement and improvement financial data.
- Development and execution of functional specifications, and documentation and communication of new processes or data, and training others in the use of new tools and/or processes.
- Supports the annual budget process with volume projections and other areas
Skills on Resume:
- Compliance Adherence (Hard Skills)
- Cost Accounting Management (Hard Skills)
- Financial Reconciliation (Hard Skills)
- Financial Reporting (Hard Skills)
- Data Integrity Monitoring (Hard Skills)
- Project Leadership (Soft Skills)
- Process Optimization (Hard Skills)
- Budgeting Support (Hard Skills)
8. Decision Support Manager, Crestview Analytics, Nashville, TN
Job Summary:
- Join the Decision Support team, part of the Finance department
- Supports Exco and the business with all finance-related matters and provides an analytical perspective to important strategic decisions.
- Accountable for issues concerning IFRS 9 impairments, arrears and recovery reporting
- Designs, implements and manages reporting and processes that support business needs, including generating internal and external management and regulatory returns, monitoring key performance indicators, Investor Relations (IR) and peer analysis reporting.
- Oversee the development, regular analyses, and investigations of performance, utilization, market trends, and financial analyses.
- Instrumental in the development and maintenance of modeling tools, net revenue model, trend analysis, variance analysis, management reporting, and monitoring.
- Consistently reviews and validates numerical data based on thorough understanding of financial concepts and healthcare principles.
- Mentor analysts to ensure product is of the highest quality.
- Uses intuition and experience to interpret data and identifies data relationships and dependencies.
- Adheres to the principles of pro-activeness and resourcefulness in finding answers and solutions.
Skills on Resume:
- Financial Analysis (Hard Skills)
- IFRS 9 Compliance (Hard Skills)
- Reporting System Design (Hard Skills)
- Performance and Trend Analysis (Hard Skills)
- Data Validation (Hard Skills)
- Mentoring and Team Leadership (Soft Skills)
- Data Interpretation (Hard Skills)
- Problem Solving and Proactiveness (Soft Skills)
9. Decision Support Manager, Pinnacle Decision Services, Orlando, FL
Job Summary:
- Manages the day-to-day operational activities of the department/area.
- Interviews and makes hiring decisions for new employees.
- Assigns work and follows up on the work of the employees.
- Prepares and delivers performance appraisals.
- Monitors educational requirements of staff and administers disciplinary actions.
- Oversees orientation and onboarding of new employees.
- Coaching and development of staff.
- Prepare the budget and monitor compliance with expenditures.
- Maintains schedule and assures staffing levels
- Develops, facilitates, implements, and evaluates departmental/organizational projects.
Skills on Resume:
- Operational Management (Hard Skills)
- Hiring and Interviewing (Soft Skills)
- Performance Management (Soft Skills)
- Staff Development (Soft Skills)
- Budget Management (Hard Skills)
- Scheduling and Staffing (Hard Skills)
- Project Management (Hard Skills)
- Compliance Monitoring (Hard Skills)
10. Decision Support Manager, Quantum Data Strategies, Pittsburgh, PA
Job Summary:
- Query and manipulate customer data from multiple large-scale data sources using SQL and data science tools, and summarize the findings of analysis, providing actionable recommendations
- Support business decisions via data-driven insights and recommendations
- Independently build relations with stakeholders translate needs into analytic action plans
- Partner with Marketing/Finance/Strategy teams at Old Navy and the central Data Science team to set up and measure marketing tests
- Identify new opportunities for testing and/or improve the customer experience
- Develop and oversee product and customer behavior KPI monitoring systems by developing and evolving performance measurement dashboards and reporting
- Collaborate with cross-brand and cross-functional Decision Support team members to learn best practices to adopt in role and identify opportunities to contribute to the larger team
- Continually learn about Gap Inc.’s data, systems and capabilities to continually improve impact, influence and data storytelling skills
Skills on Resume:
- SQL Proficiency (Hard Skills)
- Data Analysis (Hard Skills)
- Stakeholder Management (Soft Skills)
- Strategic Planning (Soft Skills)
- Opportunity Identification (Soft Skills)
- KPI Development (Hard Skills)
- Cross-functional Collaboration (Soft Skills)
- Continuous Learning (Soft Skills)
11. Decision Support Manager, Cascade Business Solutions, Portland, OR
Job Summary:
- Lead the timely and accurate delivery of all arrears and recovery reporting on a daily, weekly, and monthly basis for the Retail Mortgage and other portfolios.
- Manage and lead the preparation of the monthly and quarterly arrears MI reporting pack and all regulatory reporting and returns.
- Lead the quarterly Group IR return for Ireland including supporting Q&A pack and supplementary information
- Lead the Peer Analysis process for KBC Ireland
- Support strategic Bank projects about NPL’s
- Ensure prompt response and resolution of all queries received from Senior Management & Finance department about arrears, recovery, peer, IR & ad hoc strategic reporting.
- Drive continuous improvements in recovery, IR and peer analysis reporting processes in the bank and manage the associated changes by leveraging best practices and techniques
- Preparation of papers and ad hoc presentations for Group IR & Finance and internal KBC Ireland committees up to Board level
- Develop effective working relationships with internal and external customer/ stakeholders (e.g. Executive Committee, ASU, Business Units, Group Finance & Investor Relations)
- Review and assess internal operational and financial control processes within Decision Support, with a continuous improvement approach aimed at enhancing financial integrity, increasing transparency, and reducing operational risk.
- Assist Senior Management with ad hoc strategic and operational project analysis and reporting
Skills on Resume:
- Reporting Management (Hard Skills)
- Regulatory Compliance (Hard Skills)
- Strategic Project Support (Hard Skills)
- Problem Resolution (Soft Skills)
- Process Improvement (Hard Skills)
- Stakeholder Engagement (Soft Skills)
- Risk Management (Hard Skills)
- Presentation Development (Hard Skills)
12. Decision Support Manager, Summit Analytics Group, Charlotte, NC
Job Summary:
- Drive a strategic transformational focus on the use of the resources available in both in the team and in other parts of Financial Services, that is doing the right activity in the right place and ensure the Centre of Excellence is utilised to the full extent possible.
- Proactively work with the wider GSSF team, to embed a productivity and innovation culture, and identify and deliver on opportunities for business and process improvements e.g. standardized reporting.
- Conduct analysis and provide insights on common expense areas across Support Units e.g. IT costs
- Managing deliverables and stakeholders and ensuring the team always delivers quality information, on time.
- Review business cases to understand proposed investments and allocation of resources.
- Help drive team goals and priorities including a strong and vibrant team culture.
- Coordinating and implementing initiatives and strategic projects in the context of respective financial, reimbursement, and regulatory compliance aspects.
- Maintaining the hospital cost accounting system.
- Overseeing the preparation of the supply budget and assisting in revenue and volume budgeting as well as preparing monthly volume statistical reports and assisting with monthly financial statements.
Skills on Resume:
- Resource Optimization (Hard Skills)
- Cultural Innovation (Soft Skills)
- Business Process Improvement (Hard Skills)
- Stakeholder Management (Soft Skills)
- Financial Analysis (Hard Skills)
- Strategic Project Coordination (Hard Skills)
- Cost Accounting (Hard Skills)
- Budget Preparation (Hard Skills)