• Lead the Data Management team and report to the Senior Manager of Data Management
• Supervise outsourced data teams on data expansion, enrichment, and cleanup
• Partner with Product and Engineering to prioritize data roadmap
• Manage a portfolio of activities and resources across multiple functions such as data operations, data quality, and reporting
• Create a strategy for ongoing data auditing and lead recruiting efforts to grow the team
• Advocate for the team's needs and trumpet successes to the wider organization
• Serve as an advocate for the end-user community in the prioritization of enhancements and defect corrections
• Manage the software deployment pipeline to the degree required by managed business lines
• Provides technical leadership to ensure the Data Management team supports changes based on requirements, including implementation and environment preparation, documentation, coordination, and monitoring.
• Provides technical direction to assigned staff related to projects for data administration and database administration functions, which includes planning, negotiating, managing, and coordinating all data-related activities.

Skills: Team Leadership, Data Strategy Development, Data Operations Management, Stakeholder Collaboration, Technical Direction, Data Quality Assurance, Portfolio Management, Software Deployment Management

• Management of administrator productivity, staffing levels and skill set mix
• Problem analysis and implementation of resolutions
• Service Level Agreement planning & adherence
• Software upgrade planning and implementation
• Management of communications related to enhancements, issues/defects, and planned outages
• Direct management of critical enterprise incidents and escalations
• Prioritize staff work based on business unit initiatives allocating the work appropriately for the skills and capacity of the team members, and providing oversight to ensure the quality and timeliness of this work
• Document and execute opportunities for business process improvement and innovation process, including a focus on increasing and maximizing utilization of existing technology or directing the revision of existing apps to increase operating efficiency or adapt to new requirements
• Interface with other functional support groups in the planning and execution of work involving application changes
• Provide application business owners and product teams with a periodic analysis of application health and adoption based on metrics and user feedback

Skills: Productivity Management, Problem Resolution, SLA Management, Software Upgrades, Incident Management, Work Prioritization, Process Improvement, Application Analysis

• Attract and hire high-performing/high-potential staff members
• Provide staff members with continuous support, encouragement and feedback. 
• Address performance or behavioral issues quickly and in accordance with ITG policy
• Lead, organize, and manage a team of administrators and reliability engineers including establishing communication, activity/productivity tracking, and feedback tools that ensure execution on the team's objectives.
• Ensure the effectiveness of the team by developing staff as a team while recruiting and developing individual talent that possess the necessary skills and represent the company's values
• Conduct staff goals, performance assessments, & salary recommendations
• Continuously analyze internal processes, procedures and workflows to identify service gaps and/or waste
• Develop and implement process improvement initiatives to improve client satisfaction and efficiency
• Explore and encourage automation that will increase the productivity of the Data Management team
• Evaluate and recommend new technologies that have the potential to improve the service experience

Skills: Talent Acquisition, Performance Management, Team Leadership, Staff Development, Process Analysis, Process Improvement, Automation Exploration, Technology Evaluation

• Work with the Data Governance Director and key business stakeholders to establish a vision for how GSK CH will manage its master, reference and metadata assets.
• Contribute to the and Roadmap which will deliver on the vision to create and embed data management capabilities to ensure master data management, data stewardship, quality management, data cataloging are established as a foundational pillar, ensuring the use of trusted high-quality data across CH.
• Work with the Data Management Director to implement a new Data Management operating model and org structure with the roles, responsibilities and processes that support all data management operations.
• Identify the skills required to implement and sustain data management practices and, where required, upskill or recruit new talent to build the team.
• Partner with Tech in order to configure and implement technology solutions required to support the development of data management capabilities.
• Build measurable and actionable KPIs for the capabilities within data management to provide a transparent view of the data ecosystem.
• Work with Information Security and Data Privacy to define and build processes that ensure all necessary Data policies are understood and appropriate stewardship is in place to ensure compliance.
• Led a data management team in order to deliver and run the Data Management capabilities for CH.
• Establish strong relationships with key leadership, business partners and functions with the goal of fostering a collaborative approach to developing, managing, and sustaining good data management practices and operations.
• Provides oversight and technical direction of the development of scripts and automation tools used to monitor and detect production issues for data systems for 24/7 coverage.

Skills: Data Governance, Data Management, Operating Model Development, Talent Development, Technology Implementation, KPI Development, Compliance Oversight, Team Leadership

• Develop, Plan and lead the continuous development of the operational data management practice
• Lead the optimization of the centralized master data management process for Customer master data, HCP master data and Vendor (indirect sourcing) master data for the region in partnership with business data stewards
• Lead the implementation and enhancement of regional DQ rules while focusing on data quality improvement
• Develop automated solutions in partnership with cross-functional teams (e.g., Robotics Process Automation)
• Lead the definition and enhancement of business KPIs
• Provide technical guidance and knowledge transfer to the data stewards on daily activities and initiatives
• Act a the regional technical lead for the global implementation and maintenance of the MDM tool (Informatica), DQ tool (Informatica) and Data Catalogue (Collibra)
• Provide data management insights into regional business needs and challenges to key stakeholders across Business Units and Functions
• Provides technical oversight in administering database management tools and access to data systems including security roles, external data access with external entities, and ensuring support of high-quality software systems for all DFPS IT development projects.
• Plans, analyzes, researches, and interprets requirements to determine user capacity and traffic needs to ensure appropriate data and database technical requirements.

Skills: Operational Data Management, Master Data Optimization, Data Quality Enhancement, Automated Solutions Development, KPI Definition, Technical Guidance, MDM Tool Leadership, Database Administration

• Experience as a data management manager in a Western multinational organization.
• Good numerical and analytical skills.
• Good management and leadership traits at all times.
• Able to think critically (out of the box) and also be able to pay complete attention to details.
• Good IT skills (including data evaluation/analysis using relevant computer applications).
• Knowledge of working business standards that are relevant to the industry in which the organization operates.
• Familiarity with modern database and information system technologies.
• Ability to speak, read and write in Japanese and English.
• Experience in working in FMCG or equivalent consumer market.
• Experience with Oracle EBS.
• Experience with MS Visio and Process Mapping.
• Basic understanding of Healthfirst systems such as MHS, Macess, Pega-Systems, and Tableau Software.

Qualifications: BA in Business Administration with 7 years of Experience

• Understand the importance of change management in the implementation of data and information management strategies.
• Comfortable with market trends, technologies and regulations related to (Enterprise) Data Management and data quality.
• Experience with data management or data transformation tools.
• Experience in solving challenges for master data management, data quality problems or complex data integration.
• Knowledge/expertise with the largest ERP packages (SAP, D365,…) and underlying architecture
• Good understanding of GCP and regulatory requirements as they relate to data management systems and activities
• Experience in clinical databases, different clinical data management systems and electronic data capture (EDC)
• Demonstrated understanding of clinical data system design/development/validation and system integration
• Excellent written and verbal communication skills
• Demonstrated basic knowledge of Windows Environment and its applications (Word Excel PowerPoint Project etc.)
• Experience in a Customer Service Environment with Internal and/or External business partners.

Qualifications: BS in Information Systems with 9 years of Experience

• Able to attract and select the best talent to meet current and future business needs
• Able to place a priority on developing people to meet both their career goals and the organization's goals
• Superior data analysis and problem-solving skills
• Strong, outgoing personality and a passion for working with customers
• Ability to build strong internal/external customer relationships and deliver customer-centric solutions
• use customer insights and best practices to drive transformation and lead the development of improvements
• Excellent communication, follow-up, and presentation skills, both written and verbal, including confidence and presence to engage effectively with senior executives.
• Able to strategically and succinctly articulate messaging
• Able to work cross-functionally throughout the organization and build strong partnerships to meet shared objectives
• Ability to prioritize and manage multiple deliverables with competing priorities on tight deadlines
• Able to make good and timely decisions that keep the organization moving forward

Qualifications: BA in Finance with 6 years of Experience

• Moderate experience working with MS Office Suite including adding/deleting rows/columns, creating simple formulas, creating standardized reports, and creating letters/memos.
• Experience reading and interpreting data, identifying trends, recommending proactive solutions, and effectively communicating them to senior management.
• Experience in a management role providing team leadership of exempt and non-exempt staff
• Experience administering performance reviews, coaching, and disciplinary action, as well as conducting interviews, hiring, employee onboarding, and terminations.
• Experience evaluating risk, making sound decisions, and solving problems quickly and effectively.
• Experience in an Operations area, managing high volume and complex repetitive tasks, in quality quality-driven environment.
• Experience dynamically adjusting day-to-day operations and effectively leveraging resources to accommodate unexpected, time-sensitive tasks.
• Experience managing competing priorities with effective communication.
• Knowledge of Medicare, Medicaid, Commercial and Consumer insurance guidelines
• Experience collaborating on cross-functional processes as a subject matter expert (SME)
• Experience working in the healthcare industry specific to provider operations, including Provider Data Management, and/or Network Management.

Qualifications: BS in Data Analytics with 10 years of Experience

• Experience with improving and automating manual processes to reduce completion time, while minimizing errors, eliminating rework, and meeting quality expectations.
• Strong problem-solving, analytical, presentation and communication skills
• Proven experience in the management of data projects, as well as in customer account management
• Comfortable with client-facing duties, ability to trigger business opportunities through creative workshops
• A proven record in managing multidisciplinary teams
• Knowledge of and proven experience with business intelligence tools and best practices as well as data management and governance frameworks, optimization techniques and statistics
• Exposure to data visualization tools (Tableau, Power BI, Qliksense, etc.)
• Knowledge/experiences or certifications in AWS, Azure or Google Cloud Services will be considered
• Experience with programming (languages such as SQL, SAS, Python and R)
• Ability to collaborate virtually with team members and clients
• Fluency in English, French and/or German

Qualifications: BA in Management Information Systems with 6 years of Experience