CUSTOMER TECHNICAL SUPPORT SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Jan 15, 2025 - The Customer Technical Support Specialist combines extensive corporate and market knowledge with advanced technical skills. Expertise in managing high availability systems and project scheduling complements strong communication abilities and problem-solving acumen. Holds certifications like A+, Network+, and Server+, ensuring high standards in customer relations and team collaboration.
Essential Hard and Soft Skills for a Standout Customer Technical Support Resume
- Network Configuration
- System Troubleshooting
- Software Installation
- Technical Documentation
- Performance Monitoring
- Security Compliance
- Data Management
- Application Support
- Helpdesk Software Proficiency
- Hardware Maintenance
- Problem Solving
- Effective Communication
- Adaptability
- Active Listening
- Customer Empathy
- Team Collaboration
- Conflict Resolution
- Attention to Detail
- Time Management
- Stress Tolerance
Summary of Customer Technical Support Knowledge and Qualifications on Resume
1. BA in Information Technology with 6 Years of Experience
- Must understand and be able to use basic network commands such as ping, ipconfig, ntbstat, nslookup, tracert.
- Must understand what a subnet is, subnet mask, TCPIP, DHCP.
- Able to understand what DNS and WINS
- Able to demonstrate broad knowledge of corporate policies, productsservice portfolio, markets and processes.
- In-depth knowledge of administration or technical practices in relevant areas, plus application of basic theory.
- Able to apply advanced knowledge to assist in the operation of one or more aspects of a technology areacustomer group.
- Ability to resolve or assist in the resolution of complex Customer problems.
- Able to apply knowledge of high availability system environments, if applicable.
- Able to apply skills in project management, analysis, scheduling and controlling.
- Able to demonstrate good oral, written, and telephone communication skills.
- Ability to build and maintain relationships with customers, peers, and support partners.
- Able to understand Customer system environments with associated business needs.
- Ability to work in a team environment, which may be local, global, virtual, or multifunctional.
- Demonstrate good teamwork with peers.
- Certifications such as A+, Network+, Server+.
2. BS in Computer Science with 3 Years of Experience
- Strong verbal and written communication skills in English
- Strong analytical skills and technical orientation
- Excellent social skills and an enthusiastic team player.
- Ability to multitask, prioritize and manage time effectively.
- Customer service or Clinical laboratory experience
- Experience in Sales Force Dot Com (SFDC)
- Good communication skills and anger management skills
- Documentation skills, must be a team player
- Product knowledge and troubleshooting skills
- Experience in a help-desk environment
3. BS in Network Engineering with 5 Years of Experience
- Excellent communication skills and the ability to work well in a team environment.
- Excellent written communication skills.
- Quick learner and willing to share knowledge with others on the team.
- Working knowledge of communication protocols within networking environments including CLI.
- Work issues across multiple platform environments.
- Familiarity with various test equipment (IXIA, SmartBits, Landslide).
- Nokia IP Certifications or equivalent.
- Have demonstrated experience in customer service and are passionate about the customer experience
- Possess technical aptitude or familiarity with software concepts
- Ability to troubleshoot technical queries
- Can make adequate decisions in case handling (complaints handling in Service Max)
4. BS in Software Engineering with 2 Years of Experience
- Demonstrates ability to interact with peers, management, and other departments in a professional manner.
- Has the ability to work as a team player
- Is able to make quick knowledgeable decisions
- Knowledge and understanding of technical processes
- Able to guide team members in doing so as well
- Strong communication, organizational, troubleshooting, and problem-solving skills.
- General computer knowledge including an understanding of Windows, MS Word, Excel, PowerPoint.
- Has good telephone and administrative skills
- Likes to work independently and is a strong team player
- Problem solving skills
5. BA in Cybersecurity with 6 Years of Experience
- Experience working with ticketing, CRM, and knowledge management systems
- Good debugging and troubleshooting skills
- Superb written and oral communications
- Other languages an advantage - Spanish, French, Chinese
- Excellent customer service orientation
- Tech-savvy, problem-solving approach to challenges
- Detail-oriented, highly organized, and resourceful
- Independent, self-motivated, and a team player
- High ability to multitask - monitor multiple communication channels, follow-up on schedule commitments, push for resolution, update tracking tools, produce reports
- Good organizer with a strong technical background
6. BA in Information Technology with 4 Years of Experience
- Experience with the Thermo Fisher suite of instruments
- Experience with other closed systems such as the Roche LC480
- Knowledge of the federally regulated regulatory environment (i.e. IVD, LDT, ASR, ROU, and IUO regs)
- Knowledge of molecular biology
- Experience working with LIMS, CRM, Microsoft Excel, Outlook and SalesForce.com
- Exceptional interpersonal & customer support skills
- Strong written & verbal communication skills
- Proven track record of strong attention to detail & multitasking
- Fluent in Dutch and English, knowledge of French or another European language
- Has customer service experience, laboratory experience and experience with Bio-Rad or similar products.