CUSTOMER SERVICE CLERK SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Mai 16, 2025 - The Customer Service Clerk excels in providing outstanding support and resolving customer inquiries in a fast-paced call center environment. Skilled in handling complaints and overcoming objections, ensuring a positive and professional experience for every customer interaction. Demonstrates strong sales aptitude, adapting quickly to change while maintaining a high level of dependability and adherence to schedules.

Essential Hard and Soft Skills for a Standout Customer Service Clerk Resume
  • Call Center Proficiency
  • Data Accuracy
  • CRM Knowledge
  • Complaint Handling
  • Sales Techniques
  • Product Knowledge
  • Order Tracking
  • Multi-channel Support
  • Microsoft Office
  • Payment Handling
  • Problem Solving
  • Active Listening
  • Adaptability
  • Time Management
  • Conflict Resolution
  • Patience
  • Clear Communication
  • Emotional Intelligence
  • Positive Attitude
  • Team Collaboration

Summary of Customer Service Clerk Knowledge and Qualifications on Resume

1. BA in Communication Studies with 2 years of Experience

  • Basic personal computer skills required including email and basic spreadsheet.
  • Microsoft Office experience helpful.
  • Excel experience extremely helpful
  • Windows experience helpful.
  • Organization skills are a must due to occasional high volume.
  • Good communication skills, both verbal and written.
  • Ability to work with minimal supervision and good attention to detail.
  • A desire to provide excellent customer service
  • Excellent communication skills
  • High attention to detail and accuracy

2. BA in Public Relations with 4 years of Experience

  • Strong computer skills, including experience with Microsoft Office Suite (especially Word and Excel)
  • Ability to work with little or no supervision
  • Ability to assist with housekeeping duties 
  • Prior bookkeeping experience
  • Good computer literacy with fast and accurate keyboard skills
  • Intermediate skills with MS Office Suite
  • Ability to work well within a team open-plan environment
  • Previous experience in a customer service role
  • Aptitude to learn technical product and industry information

3. BS in Business Administration with 5 years of Experience

  • Previous experience providing customer service or sales in a call center environment 
  • Passionate about delivering quality service and making a difference in the customer experience
  • Excellent problem solving, complaint resolution and negotiation skills
  • Effective oral and written communication skills, must demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality
  • Ability to remain calm and positive when dealing with irate, escalated callers
  • Strong sales aptitude with ability to up-sell and overcome objections
  • Self-motivated and results-oriented, sets goals and strives to meet goals
  • Ability to learn quickly and adapt to change in a fast-paced, high performance culture
  • Must be dependable by demonstrating exceptional habits of attendance and schedule adherence
  • Possess strong computer skills - Windows, Excel and Outlook - and be internet browser proficient
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