CUSTOMER SERVICE ASSISTANT MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Jan 15, 2025 - The Customer Service Assistant Manager ensures effective prioritization of workload and timely delivery of results while maintaining strong relationships with internal teams and external suppliers. This role requires exceptional interpersonal skills and a deep understanding of best practices in customer service to address customer issues with precision and clarity. Previous management experience in a retail or customer service environment is essential, along with strong leadership qualities and the ability to foster a team-oriented culture.
Essential Hard and Soft Skills for a Standout Customer Service Assistant Manager Resume
- CRM Software
- Order Processing
- Data Analysis
- Microsoft Office
- Inventory Management
- Customer Service Practices
- Complaint Resolution
- Communication Tools
- Performance Metrics
- Budgeting Skills
- Communication Skills
- Team Leadership
- Problem Solving
- Time Management
- Emotional Intelligence
- Adaptability
- Conflict Resolution
- Customer Focus
- Coaching Skills
- Relationship Building
Summary of Customer Service Assistant Manager Knowledge and Qualifications on Resume
1. BA in Communications with 4 years of Experience
- Knowledge and an understanding of Consumer Rights and GDPR adherence and how this impacts customer service
- Previous management experience
- Ability to learn and navigate new systems pro-actively and create and manage reporting from those systems
- Previous experience managing a team's performance against established KPI's
- A passion for brand and an understanding of retail and general consumer buying behavior
- Must have experience working in customer service
- Experience working in customer service within the events or sports industry
- Confident with high-stress situations daily
- Prompt problem-solving skills
- Strong written & verbal communication skills that are on brand and personalized to customers
- Experience in management or leadership role
2. BA in Sociology with 2 years of Experience
- Computer proficient and tech savvy, excel proficiency
- Excellent organizational and time management skills
- Ability to set priorities, adjust and respond professionally to changing priorities and ad hoc issues.
- Ability to lead, motivate, and guide team members in making consistent progress
- Strong ability to multitask
- Creative problem solver that can create solutions on the fly
- Strong attention to detail, critical thinking, analytical skills
- Ability to clearly communicate (written and verbal), expressing requirements and expectations to a wide range of individuals
- Interest/knowledge in organics/environment/local food
3. BA in Psychology with 5 years of Experience
- Ability to prioritise workload and deliver to tight deadlines
- Excellent interpersonal skills and the ability to build and maintain strong relationships at all levels of the business and with external suppliers and providers including large item couriers
- Knowledge of Best Practice in customer service
- Outstanding written English and oral communication skills, with the ability to understand and respond to customer issues in detail
- High levels of numeracy, accuracy and attention to detail as well as good grammatical and spelling skills
- Computer literate in all Microsoft packages with the ability to learn new skills
- Previous management experience in a retail or customer service environment
- Excellent leadership qualities, training, team building, and mentoring skills
- Strong communication skills and a team-oriented work ethic
- Ability to multitask and Interest in fashion
- Basic Excel and MS Word skills and strong customer service skills