CUSTOMER RELATIONSHIP MANAGEMENT BUSINESS ANALYST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: September 24, 2024 - The Customer Relationship Management Business Analyst offers creative problem-solving capabilities, backed by expertise in Oracle ERP and sysadmin roles. Develops comprehensive end-user documentation and training materials while possessing strong analytical and consulting skills. Balances task prioritization and self-management with advanced proficiency in SQL database configurations and knowledge of Microsoft Dynamics or other CRM systems.

Essential Hard and Soft Skills for a Standout Customer Relationship Management Business Analyst Resume
  • SQL Database Management
  • CRM Software Proficiency
  • Data Analysis
  • Process Mapping
  • System Configuration
  • Business Requirement Documentation
  • Oracle ERP Knowledge
  • Microsoft Dynamics Expertise
  • Reporting and Dashboard Creation
  • Forms Personalization
  • Creative Problem Solving
  • Strong Interpersonal Skills
  • Effective Communication
  • Listening Skills
  • Analytical Thinking
  • Consultative Approach
  • Self-Management
  • Adaptability
  • Conflict Resolution
  • Team Collaboration

Summary of Customer Relationship Management Business Analyst Knowledge and Qualifications on Resume

1. BA in Business Administration with 3 Years of Experience

  • Can be a creative problem solver
  • Previous experience with forms personalizations
  • Fundamental knowledge of Oracle ERP including the sysadmin role.
  • Expert troubleshooting skills.
  • Develop end-user documentation and training materials.
  • Strong consulting, analytical, and problem-solving skills
  • Ability to prioritize tasks and self-manage
  • Excellent listening, oral, and written communication skills with strong interpersonal skills
  • Intermediate configuration experience in databases (SQL) queries
  • Understanding of Microsoft Dynamics functionality and/or another CRM system

2. BA in Marketing with 5 Years of Experience

  • Experience working directly with external customers - ideally customers with a global reach.
  • Understanding of different implementation methodologies - Waterfall, Agile, Sprint, etc.
  • Methodical and detail-oriented - must be strong on detail and consistent in the approach to tasks.
  • Strong verbal and written communication skills - communicates thoughts in a well-organized manner.
  • Prior business experience, preferably in Sales or Product Management
  • High level of interest and the ability to acquire deep understanding of our customer markets
  • Demonstrated excellent knowledge of computer terms and in-depth knowledge of MS Office products, e-mail, and web browsers.
  • Demonstrated excellent writing, editing, time management, and interpersonal skills.
  • Ability to effectively present in front of small to medium-sized groups for extended periods of time.
  • Strong critical thinking skills.
  • Excellent customer service skills.
  • Demonstrated strong planning, organization, and problem-solving skills.

3. BA in Information Systems with 3 Years of Experience

  • Experience as an IT business analyst on an enterprise level solution
  • Preferred Dynamics 365 CRM experience, or another customer relationship management equivalent, such as Salesforce
  • Self-starter and able to work with minimal direction
  • Demonstrate leadership, critical thinking, negotiation, facilitation, problem-solving, decision making, strategic and analytical skills
  • Strong facilitator, adept at running meetings, soliciting and managing requirements, and balancing priorities
  • Excellent written and verbal communication skills, able to adjust style and approach to meet audience needs
  • Understand technical and non-technical details, bridging the gap for technical and business teams
  • Certified in Salesforce CRM system 
  • Expert in CRM systems
  • Fluent in SAP and understands how to communicate data with a CRM platform
  • Outstanding precision and attention to detail

4. BA in Computer Science with 5 Years of Experience

  • Ability to work in fast pace start-up environment.
  • Ability to multi-task, prioritize and coordinate tasks to meet multiple deadlines.
  • Ability to identify high level business needs/requirements and translate them into solutions that can be effectively implemented.
  • Ability to manage minute level of detailed information and balance with big picture perspective to reach end goal and work within project timeline and budget.
  • Good at problem solving skills, positive thinking, detail-oriented, energetic attitude, communication, negotiation and employs innovative approaches to solving problems
  • Strong written and verbal communication skills in both Thai and English
  • Experience in Salesforce, CRM, Data related solutions 
  • Understand Social media API such as Line BCRM, Facebook Live chat
  • Salesforce implementation and deployment experience 
  • Experience assisting or taking direct responsibility for developing and implementing technology system initiatives
  • Previous experience working in healthcare 

5. BA in Statistics with 3 Years of Experience

  • Experience in Salesforce administration
  • Experience in an analytical role with a proven ability to gather and translate detailed CRM requirements
  • Experience in monitoring production support issues and ensuring timely resolution
  • Knowledge of Salesforce best practices and methodologies
  • Salesforce Administrator certification
  • Other Salesforce certifications, mainly Platform App Builder 
  • Experience with Apex, JavaScript, Visualforce, HTML code, or flows
  • Ability to work under pressure and remain calm
  • Proactive and willingness to take on multiple tasks
  • Self-motivated and enthusiastic
  • Ability to work independently

6. BA in Business Administration with 3 Years of Experience

  • Experience in business analysis to implement and enhance a customer relationship management system
  • Experience gathering requirement in an agile set up
  • Good writing skills and grammar
  • Digitally savvy and familiar with Outlook, Word, PowerPoint
  • Experience using Salesforce Sales Cloud
  • Highly familiar with current agile and business analysis platforms such as Jira, Visio, Signavio, MS office suite, etc
  • Conscientious and able to focus on completing work to a consistently high standard
  • Flexible and positive approach to work
  • Excellent organizational and time-management skills, high attention to detail
  • Ability to work to tight deadlines and able to prompt others to ensure deadlines are achieved
  • Adaptable to working in a fast paced, ever-changing environment

7. BA in Marketing with 5 Years of Experience

  • Experience as Business Analyst, Developer, or QA within an ERP or CRM platform
  • Skilled in breaking down problems, estimating efforts and proposing & analyzing impact of appropriate technology choices.
  • I have the skills and ability to translate requirements into enterprise software features.
  • Experience leading teams in a formal software development lifecycle environment following project management and governance process.
  • Must have successful track record of working with people and processes
  • Strong working knowledge of the interdependencies of business functions
  • Excellent analytical, interpersonal and communication skills both oral and written
  • Strong conflict resolution and problem skills
  • Experience in business systems analysis, design, or management, and at least three years of managing business and technical teams.
  • Ability to utilize various reporting tools (including Microsoft Excel/Google Sheets and salesforce.com)

8. BA in Information Systems with 4 Years of Experience

  • Experience working as a Business Systems Analyst 
  • Previous experience working with IT development teams configuring, implementing, and supporting CPQ application
  • SFDC or Oracle CPQ Certification or experience
  • Previous experience supporting and developing solutions on SAP, CPQ, salesforce.com platform
  • Comfortable working in a dynamic team leading a diverse portfolio of products and ongoing concurrent projects
  • Highly organized and meticulous
  • Good presentation skills, verbal and written communication skills with technical, non-technical audiences
  • Familiarity with waterfall and iterative software implementation approaches
  • Familiarity with tools supporting SDLC such as Jira, Rally, Aris, MS Project, SmartSheet, LoadRunner, etc.
  • Ability to create functional specification unambiguous and understandable for the QA and Development team.
Relevant Information
Customer Relationship Management Lead Skills, Experience, and Job Requirements
Customer Relationship Management Manager Skills, Experience, and Job Requirements
Senior Manager Customer Relationship Management Skills, Experience, and Job Requirements
Customer Relationship Management Marketing Specialist Skills, Experience, and Job Requirements