Job Summary: 

• Providing a high-quality customer service journey
• Communicating with customers via phone, email and social media platforms
• Providing knowledgeable answers to questions about products, pricing and availability
• Attending to clients' needs in a timely and professional manner
• Being present at and around the front of house area during scheduled hours of work
• Assisting the Hybrid team and specifically the Manager and CEO with any support, and Ad Hoc requests that have a priority to be actioned on the day 
• Being proactive in follow-ups with Trials (both Group Training Classes and MMA Classes) and communication to be sure front-desk is running smoothly
• Stocktake and purchases - as per agreement with the Manager
• Understanding different customer situations may call for different approaches. 
• Works effectively in a team environment sharing success, and best practices for department processes
• Makes sound decisions even in the absence of complete information to provide customers with the best experience
• Establishes and maintains effective customer relationships
• Gains insight into customer needs, identifying opportunities that benefit the customer, by exceeding the customer’s expectations

Skills on Resume: 

• Customer Service Excellence (Soft Skills)  
• Multichannel Communication (Hard Skills)  
• Product Expertise (Hard Skills)  
• Professional Responsiveness (Soft Skills)  
• Team Support Coordination (Soft Skills)  
• Proactive Follow-up (Soft Skills)  
• Inventory Management (Hard Skills)  
• Customer Relationship Management (Soft Skills)  

Job Summary: 

• Drive retention and growth in customer base by understanding business needs and helping them succeed.
• Maintain cadence of communicating with customers to ensure successful deployment of products, validate ongoing use, and identify expansion opportunities.
• Consistently capture activities and contacts in CRM (Salesforce.com) related to customer connections.
• Serve as cross functional resource to share account strategies, problem solve, and serve customers towards a goal of industry leading NPS.
• Manage various customer outreach activities to drive customer success
• Identify current stakeholder contacts in the customer organization.
• Verification of successful deployment of all purchased products.
• Validation of ongoing use of currently owned products and subscriptions.
• Ensure customer are aware of training and other resources available to them online, via webinars, etc.
• Identify and proactively address risk to renewal.
• Understand customer needs and pull in resources as appropriate to support the customer and reduce the risk of churn, including teaming with Customer Success resources, Sales teams, Renewal Leadership, as well as the Heal Desk.
• Coordinate QBR process with assigned accounts and share findings back regularly thru scheduled meeting cadence with Renewal team leadership.
• Represent the voice of the customer to inform the sales process and the product roadmap.
• Identify customers at a level of satisfaction that could be considered for a case study or reference.

Skills on Resume:

• Customer Retention (Soft Skills)  
• Communication Cadence (Soft Skills)  
• CRM Management (Hard Skills)  
• Cross-Functional Collaboration (Soft Skills)  
• Stakeholder Identification (Hard Skills)  
• Product Verification (Hard Skills)  
• Risk Management (Soft Skills)  
• QBR Coordination (Hard Skills)  

Job Summary: 

• Accurate, on-time order entry
• Fast response to telephone/fax/email inquiries
• Provide support to the sales team
• Effectively communicate to the customers any changes that may affect the order
• Liaise with the DC to ensure that customer's requests for shipments are met
• Continually seek out ways to improve customer satisfaction
• Professionally represent TTi at all times
• Develop sound Product Knowledge.
• Answer inbound calls relating to customer service inquiries for existing and potential customers in a professional and effective manner
• Provides follow-up with customers, taking ownership from beginning to end for an exceptional customer experience.

Skills on Resume: 

• Order Entry Accuracy (Hard Skills)  
• Rapid Response Handling (Hard Skills)  
• Sales Support (Hard Skills)  
• Communication Management (Soft Skills)  
• Logistics Coordination (Hard Skills)  
• Customer Satisfaction Improvement (Soft Skills)  
• Professional Representation (Soft Skills)  
• Product Knowledge (Hard Skills)  

Job Summary: 

• Providing an exceptional customer experience always
• Conducting telephonic intake of any customer feedback, complaints, or inquiries and taking steps to provide first call resolution
• Reviewing electronic correspondence from customers, across several channels, and actively prioritize, resolve & follow up with relevant business partners to ensure timely resolution
• Accountable for investigating all customers issues and to work with other business partners to resolve the issues
• Keep accurate, detailed and professional records of customer interactions, including details of inquiries, complaints and comments. 
• Advancing any issues that need further investigation to the appropriate department
• Complete timely and consistent follow up with customers for all issues
• Answering in-bound calls for Credit Card Registration and process customer Tokenization records
• Customer follow-up to determine satisfaction levels
• Fulfill reporting requirements related to customer response stats, resolution time and issue details

Skills on Resume: 

• Customer Experience Delivery (Soft Skills)  
• Telephonic Support (Hard Skills)  
• Multi-Channel Management (Hard Skills)  
• Issue Investigation (Soft Skills)  
• Record Keeping (Hard Skills)  
• Problem Escalation (Soft Skills)  
• Follow-Up Coordination (Soft Skills)  
• Reporting Skills (Hard Skills)  

Job Summary: 

• Contact for direct consumers, handling all e-commerce inbound inquiries (email, phone, live chat, support tickets)
• Learn and manage Customer Service Systems.
• Obtain and evaluate all relevant information to handle product and service inquiries
• Process orders, forms, applications, and requests
• Direct escalated requests and unresolved issues to the Customer Service Manager
• Work with NRI to ensure Orders are delivered effectively.
• Maintain a high level of product knowledge to provide exceptional customer support and recommendations
• Manage customer return, exchange, and warranty program. 
• Work with Customer Service Manager to assist with the creation of best practices and implement improvements to provide industry leading customer experience.
• Collaborate with Customer service team to improve engagement with BN3TH loyalty and review programs.
• Collaborate with Design team to provide them with Customer Feedback to help future designs

Skills on Resume: 

• E-Commerce Support (Hard Skills)  
• System Management (Hard Skills)  
• Information Analysis (Hard Skills)  
• Order Processing (Hard Skills)  
• Issue Escalation (Soft Skills)  
• Product Expertise (Hard Skills)  
• Program Management (Hard Skills)  
• Team Collaboration (Soft Skills)  

Job Summary: 

• Providing confident and competent first-response contact and international customers via all channels, including phone, email and live chat
• Thorough and timely investigation, follow-up and resolution of customer queries and unforeseen circumstances
• Liaising with couriers, warehouse staff and internal teams to resolve customer queries
• Conveying and upholding Vinomofo’s credo in every interaction
• Managing multiple administrative and customer support tasks at once
• Providing an outstanding customer experience that always exceeds expectations
• Be the face of the brand and actively represent the Free Fly life
• Handle all customer inquiries (calls, emails, messages, chats) in a timely and friendly manner using on-brand language and style while building relationships with the customer
• Provide support and give a positive experience to customers with questions in the post-purchase process including returns and exchanges, order changes, incorrect orders, shipping questions and issues, account and billing questions, etc.
• Provide support and positive brand exposure to potential customers with pre-purchase questions including product and fit suggestions, shipping timing, manufacturing information, etc.
• Communicate with fulfillment center getting ahead of any potential delays or shipping issues
• Creatively surprise and delight customers with special engagements and unique touches
• Pay attention to trends in customer communication and notice opportunities to improve the customer experience

Skills on Resume: 

• Multichannel Support (Hard Skills)  
• Investigative Follow-up (Hard Skills)  
• Stakeholder Liaison (Soft Skills)  
• Brand Representation (Soft Skills)  
• Task Management (Soft Skills)  
• Customer Experience Delivery (Soft Skills)  
• Problem Resolution (Hard Skills)  
• Trend Analysis (Hard Skills)  

Job Summary: 

• Create a warm and welcoming environment in stores
• Engage and connect with customers on the floor
• Curate specific product collections for each customer to meet
• Ensure Visual Standards are followed and maintained
• Seek information regarding new products, promotions and programs
• Contribute to an environment where everyone knows health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and customers
• Take accountability to respond to customer feedback in a timely manner
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience
• Manage customer email desk and overall communications via website requests
• Enters customer support issues into the ERP system, resolves or escalates customer support issues.
• Maintains an understanding of the online ordering process to support online customer issues.

Skills on Resume: 

• Customer Engagement (Soft Skills)  
• Visual Merchandising (Hard Skills)  
• Product Knowledge (Hard Skills)  
• Health & Safety Compliance (Hard Skills)  
• Feedback Management (Soft Skills)  
• Professional Development (Soft Skills)  
• Communication Management (Hard Skills)  
• ERP System Proficiency (Hard Skills)  

Job Summary: 

• Respond to inbound calls and provide timely support to customers
• Provide detailed information to customers inquiries, requests, or complaints.
• Complete call notes and reports on Zendesk (complete and accurate documentation)
• Report anomalies with the products Identify recurring call reasons and update the CX Lead/Manager
• Ensure excellent customer experience at all times across channels in line with Migo’s quality assurance process.
• Provide prompt resolution as well as timely escalation of issues to the appropriate support team(s).
• Provide regular feedback to customers until the issue is resolved.
• Work with the inbound team to ensure the reduction of abandoned calls.
• Attend to other ad-hoc tasks that may be assigned by the Customer Experience Lead
• Working with the internal team on customer experience initiatives
• Responsible for the entry of customer orders that are received electronically and/or email.
• Enters customer orders (catalogs, product, product samples) into ERP system for processing

Skills on Resume: 

• Call Handling (Hard Skills)  
• Information Provision (Hard Skills)  
• Zendesk Proficiency (Hard Skills)  
• Quality Assurance (Hard Skills)  
• Issue Escalation (Soft Skills)  
• Feedback Communication (Soft Skills)  
• Team Collaboration (Soft Skills)  
• ERP System Entry (Hard Skills)  

Job Summary: 

• Responding to inquiries verbally or in writing regarding company products, pricing, warranties, customer orders and other related requests or inquiries
• Processing and assisting with customer complaints, assisting with problem-solving
• Processing orders in a timely manner, placing quotes, making outgoing calls to dealers and customers
• Managing customer credit cards through electronic files
• Tracking customer shipments, maintaining a good attendance record.
• Assisting with problem solving, clarifying customer complaints, determining the course of the problem
• Selecting and explaining the best solution to solve the problem
• Expediting correction or adjustment, following up to ensure resolution.
• Processing phone/faxed orders, quotes, customer requests and inquiries
• Assisting with the processing of appropriate orders, running daily data reports and electronic reporting
• Obtaining and documenting all required information from the ordering customer for the product(s)/services(s) being 
• Managed customer credit cards through electronic files
• Processed all email orders and provided accurate information to email inquiries, assisted with entering and tracking all electronic web store orders 
• Collaborating with shipping/inventory to verify that the product is available and able to ship in a timely manner

Skills on Resume: 

• Product Inquiry Handling (Hard Skills)  
• Complaint Management (Soft Skills)  
• Order Processing (Hard Skills)  
• Credit Card Handling (Hard Skills)  
• Shipment Tracking (Hard Skills)  
• Problem Solving (Soft Skills)  
• Data Reporting (Hard Skills)  
• Collaborative Coordination (Soft Skills)  

Job Summary: 

• Deliver a best-in-class customer experience by promptly responding to customer's needs and going above and beyond customer expectations
• Research and problem-solve to determine appropriate solutions for the customer and follow up as needed to resolve issues
• Address customer inquiries via phone, email, and chat to provide appropriate resolutions on topics including but not limited to WISMO requests, returns/exchanges, product information, damaged and or lost shipments
• Build sustainable relationships and trust with customers through open and interactive communication to grow existing customer sales and ensure customer retention.
• Provides purchasing advice and up-sell options to potential customers
• Identify and deescalate situations while maintaining a high level of professionalism.
• Ensures a positive brand experience for consumers through knowledgeable responses to consumer inquiries
• Assisting the credit department to ensure customer accounts are current
• Assisting customs department in understanding custom order designs, routing calls to warranty to assist with inoperative products, assisting with other department tasks
• Assists Technical Support and answers general technical related customer questions.
• Keep management informed of area activities and of any significant problems.
• Reviews and interprets accounts receivable status for order approval purposes.
• Courteously and promptly resolves customer questions and problems or properly refers them to appropriate personnel.

Skills on Resume:

• Customer Relationships (Soft Skills)  
• Conflict De-escalation (Soft Skills)  
• Multi-Channel Support (Hard Skills)  
• Issue Resolution (Soft Skills)  
• Sales Upselling (Hard Skills)  
• Receivables Management (Hard Skills)  
• Technical Support (Hard Skills)  
• Professional Interactions (Soft Skills)  

Job Summary: 

• Always identifies customers’ needs and expectations.
• Interfaces with internal departments to deliver on-time responses to customer inquiries
• Serves as the primary voice of the customer and is the customer advocate
• Creates relationships with customers through exemplary service.
• Achieves and is accountable for the assigned metrics developed by the Customer Experience Manager
• Maintains an acceptable turn time and manageable quote/sales order queue
• Provides effective customer service for all internal and external customers by using excellent, in-depth knowledge of BC’s products and services
• Manages accounts within a given territory, supporting the revenue targets and service provided through collaboration with field sales
• Facilitates expedites through Order Processing Center (OPC) team
• Drives and builds enthusiasm for Customer Experience.
• Trains and mentors new team members
• Communicates the need to expedite/prioritize quotes and sales orders within the assigned territory to CE
• Obtains customer feedback on opportunities to improve the customer’s experience

Skills on Resume: 

• Customer Advocacy (Soft Skills)  
• Cross-Departmental Coordination (Soft Skills)  
• Account Management (Hard Skills)  
• Sales Order Management (Hard Skills)  
• Product Knowledge (Hard Skills)  
• Performance Metrics Analysis (Hard Skills)  
• Team Training & Mentoring (Soft Skills)  
• Feedback Collection Techniques (Soft Skills) 

Job Summary: 

• Answers incoming calls and completes outgoing calls 
• Calls include answering customer questions, providing customer support, and assisting in customer acquisition/onboarding
• Accurately and timely process customer requests that are received by phone or email
• Researches and analyzes issues in order to ensure successful outcomes and or resolution
• Develops relationships with customers by becoming a dedicated resource focused on high caliber service delivery with every interaction
• Ensures high quality and consistency to customers by processing and servicing 
• Develops broad understanding of products, services, policies, procedures, regulations and laws for effective service delivery
• Candles escalated telephone calls to assist customer with problem resolution with a focus on first call resolution of issues
• Responds to customer requests by creating original correspondence or utilizing existing written materials
• Support call auditing activities for other lines of business service center calls
• Provide support to other line of business customers as ancillary direct to consumer support expands

Skills on Resume: 

• Customer Service Management (Soft Skills)  
• Conflict Resolution (Soft Skills)  
• Data Analysis (Hard Skills)  
• Regulatory Compliance (Hard Skills)  
• CRM Software Proficiency (Hard Skills)  
• Problem Solving (Soft Skills)  
• Quality Assurance (Hard Skills)  
• Interpersonal Communication (Soft Skills)