CUSTOMER CARE SUPERVISOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: September 20, 2024 – The Customer Care Supervisor demonstrates strong leadership abilities and excels in both written and verbal communication. Proficient in Call Center KPIs and project management, the supervisor is skilled in problem-solving and ensuring accuracy in fast-paced environments. Expertise in Salesforce, RingCentral, and Microsoft tools supports effective customer service operations with attention to detail.

Essential Hard and Soft Skills for a Standout Customer Care Supervisor Resume
  • Customer Service Management
  • Conflict Resolution
  • CRM Software Expertise
  • Performance Tracking
  • Data Analysis
  • Process Improvement
  • Reporting Skills
  • Budgeting
  • Scheduling
  • Quality Assurance
  • Leadership
  • Team Collaboration
  • Empathy
  • Communication
  • Problem-Solving
  • Adaptability
  • Decision-Making
  • Time Management
  • Patience
  • Coaching Skills

Summary of Customer Care Supervisor Knowledge and Qualifications on Resume

1. BA in Customer Service Management with 7 years of Experience

  • Passion for delivering an exceptional experience to customers
  • Commitment to teamwork, resolving conflicts productively, and developing long-term relationships
  • Strong work ethic and sense of urgency to complete objectives
  • Experience in contact centers, preferably in consumer banking
  • Prior supervisory experience, preferably in a contact center
  • Broad knowledge of consumer banking, preferably servicing checking, debit card, savings, CD, IRA, and trust accounts
  • Strong managerial, and decision-making skills
  • Ability to create an environment that motivates a diverse group of staff members
  • Good conflict resolution and negotiation skills
  • Intermediate knowledge of Microsoft Office apps and typing with excellence in spelling and grammar.

2. BA in Organizational Leadership with 1 year of Experience

  • Experience in a leadership position preferably within a collections or sales tax environment 
  • Have an emphasis on customer service and quick resolution
  • Computer literary with good command of Microsoft Office
  • Professional communication skills and strong business acumen.
  • Team player with leadership abilities.
  • Ability to manage performance and interact with all levels and depts within the organization
  • Ability to understand and oversee approved processes and policies and ensure team compliance
  • Highly organized and able to simultaneously handle multiple tasks and projects
  • Proficient in time management with the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.

3. BA in Marketing with 3 years of Experience

  • Call center, customer service, or supervisory experience
  • Experience working with CPG/Retail
  • A good working knowledge of Zendesk 
  • Proficiency with technology, especially computers, software applications, and phone systems.
  • Exceptional verbal and written communication skills.
  • Strong understanding of company products, policies, and services.
  • Ability to coach, train, and motivate employees and evaluate their performance.
  • Excellent problem-solving, leadership, and customer service skills.
  • Analytical, efficient, and thorough.
  • Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

4. BA in Customer Service Management with 7 years of Experience

  • Experience in a manufacturing customer care environment with proven leadership skills
  • A good working knowledge of SAP
  • EDI Integration working experience
  • Proven supervisor working experience
  • Ability to lead and influence others, often in a virtual setting due to the multi-site engagement on many initiatives
  • Proficient with Microsoft applications with a strong understanding of Microsoft Excel, Project, and PowerPoint
  • Ability to work independently and effectively with all levels of the organization, including executive leadership
  • Team player who helps create a result-focused and motivating team environment
  • Strong organizational skills, including multitasking and time management
  • Detail-oriented with the ability to effectively manage multiple highly complex priorities within a fast-paced and dynamic environment

5. BA in Human Resource Management with 2 years of Experience

  • Prior experience with managing a team and direct reports
  • Impeccable attention to detail
  • Experience with Gorgias or similar help desk platform
  • Experience with multi-channel customer support (i.e., email, chat, social, SMS)
  • Experience with Shopify, Returnly, or Netsuite
  • People management and team management experience
  • Excellent written and verbal communication skills
  • Demonstrates initiative and professional demeanor
  • Proven leadership skills with a focus on problem-solving, troubleshooting and team building
  • Demonstrate sound judgment and a collaborative approach

6. BA in Public Relations with 3 years of Experience

  • Management working experience
  • Strong Customer Service skills and detail-oriented
  • Knowledge of Microsoft Office Excel, Word
  • Computer literacy and ability to use online systems for input, maintenance and inquiries
  • Analytical skills, dependability, adaptability, and initiative
  • Excellent organization and interpersonal skills
  • Ability to work various shifts based on business needs
  • Ability to lead, coach, and mentor staff
  • Multi-tasking, problem solving and high attention to detail.
  • Strong verbal and written communication skills, proven ability to build positive relationships with both internal and external members

7. BA in Psychology with 5 years of Experience

  • Proven working experience in people management and customer service
  • Strong process design skills, the ability to define and execute a new process from scratch
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multitasking skills
  • The ability to thrive in a fast-paced, high-volume work environment with changing priorities
  • A problem solver capable of thinking outside the box
  • Solid team player who can collaborate cross-functionally
  • Advanced knowledge of billing systems as well as troubleshooting for Video, Internet and Voice
  • Proficiency with PCs, Microsoft Office Suite and general intranet navigation
  • Fluency in English, French and/or any other European language

8. BA in Hospitality Management with 6 years of Experience

  • Excellent written and verbal communication skills
  • Proficient in Call Center KPIs and methodologies
  • Desire to work hands-on in an evolving and fast-paced environment
  • Experience in a customer service environment, including a positive phone demeanor
  • Demonstrate excellent project management skills
  • Proficient in Microsoft Word and Excel
  • Successful leadership experience
  • Experience working with Salesforce and RingCentral
  • Complex problem-solving skills
  • Strong follow-up skills, accuracy and attention to detail
Relevant Information
Customer Care Manager Skills, Experience, and Job Requirements
Customer Care Team Lead Skills, Experience, and Job Requirements