Job Summary: 

• Handle incoming phone claim inquiries and answer calls from various stakeholders related to worker claims and services
• Gather critical information for the claims file, which may require placing outbound phone calls to Employers, Workers, and/or Physicians
• Analyze information and understand the claims process to ensure WorkSafeBC has the required information to make timely decisions
• Investigate conflicting information on the claim file, and ensure that information is reviewed, analyzed, and matched to the appropriate party and/or claim file promptly
• Communicate with clients and other stakeholders sensitively and professionally
• Solicit required information from clients, while addressing other questions and or concerns raised and provide a high level of customer service
• Gather information through questioning, educating clients and other stakeholders on claims processes and requirements, and actively listening to identify problems or barriers to getting necessary information

Skills on Resume: 

• Phone Handling (Soft Skills)
• Information Gathering (Hard Skills)
• Claims Analysis (Hard Skills)
• Conflict Investigation (Hard Skills)
• Professional Communication (Soft Skills)
• Client Interaction (Soft Skills)
• Process Education (Soft Skills)
• Active Listening (Soft Skills)

Job Summary: 

• Respond to high-volume calls and email inquiries
• Respond and resolve warranty claims promptly
• Ensure the accuracy of data entry and product releases
• Manage and maintain individual customer portals
• Drive issue resolution with both internal and external customers
• Maintain, monitor and effectively communicate OEM product shipment schedules with individual OEM customers
• Provide daily, weekly and monthly reports to individual OEM customer contacts
• Provide full support to the OEM field Account Specialists
• Perform additional duties as assigned by the OEM Customer Care Manager

Skills on Resume: 

• Call Management (Soft Skills)
• Claims Resolution (Hard Skills)
• Data Accuracy (Hard Skills)
• Portal Maintenance (Hard Skills)
• Issue Resolution (Soft Skills)
• Schedule Coordination (Hard Skills)
• Report Preparation (Hard Skills)
• Team Support (Soft Skills)

Job Summary: 

• Act as a middle person between the company and customers in resolving customer complaints effectively and professionally
• Provide feedback and monitor the progress/status of customer complaint cases
• Ensure the customer lounge and outlet area is always clean, neat and tidy
• Responsible for decorating the outlets for any festive/promotional events
• Handle the customer’s appointment
• Assist the superior in providing excellent customer service
• Responsible for refreshment arrangements and ensuring refreshments are always available
• Prepare a weekly and monthly report

Skills on Resume: 

• Complaint Handling (Soft Skills)
• Case Monitoring (Hard Skills)
• Area Maintenance (Hard Skills)
• Event Decoration (Hard Skills)
• Appointment Handling (Soft Skills)
• Service Assistance (Soft Skills)
• Refreshment Management (Hard Skills)
• Report Preparation (Hard Skills)

Job Summary: 

• Developing and coordinating a high-profile social media customer service strategy to deliver a world-class service
• Designing the department with scalability in mind, whilst liaising with key stakeholders to ensure this can be replicated internationally
• Creating a training, coaching and development strategy for the customer care social media team to deliver a world-class experience
• Managing the customer care social media management team
• Ensure the departmental targets are met and carried out according to the priority list
• Managing PR crisis, and working with the Corporate Comms team
• Ensure all social media responses are aligned with the business messaging and communicate with key stakeholders to highlight
• Reporting high-risk cases to relevant key stakeholders including legal and Corp comms
• Attending meetings with the Social Media Executive/marketing department to agree
• Aligning advertising campaigns and product launches, content and response plans, in line with operational requirements
• Report on team progress and share results

Skills on Resume: 

• Social Strategy (Hard Skills)
• Scalable Design (Hard Skills)
• Team Development (Soft Skills)
• Team Management (Soft Skills)
• Target Execution (Hard Skills)
• Crisis Management (Soft Skills)
• Message Alignment (Hard Skills)
• Progress Reporting (Hard Skills)

Job Summary: 

• Manage all OEM customer purchase orders and change orders daily
• Expedite any delivery improvement requests from distributors and OEMs to the factory
• Go onto customers’ portals to download and update orders, upload ASN’s and view demand
• Accurate and efficient order entry of purchase order, product and pricing information using ERP
• Provide order status information to the sales team upon request
• Address order entry, factory, or warehouse errors in a timely fashion
• Work with the credit and logistics departments to resolve outstanding issues
• Manage changes and new entries to the customer master in the browser
• Manage VMI inventory, enter orders, and prepare export documents

Skills on Resume: 

• Order Management (Hard Skills)
• Delivery Coordination (Hard Skills)
• Portal Updating (Hard Skills)
• ERP Entry (Hard Skills)
• Status Reporting (Soft Skills)
• Error Resolution (Soft Skills)
• Issue Coordination (Soft Skills)
• Inventory Handling (Hard Skills)

Job Summary: 

• Ensures all internal and external service level expectations and standards are met
• Adaptable to new technologies and open to changing customer needs
• Provides support to customers through multi-channel platforms such as Emails, Phones, Chat and Video
• Positively champions requests from customers and teammates
• Helps foster an equitable, fun and successful customer service environment by successfully prioritizing duties, possessing a passion for listening and quickly resolving issues
• Communicates the bank's mission and vision to prospective and existing customers
• Seeks opportunities to add value to customers by identifying and offering the right product or service to meet their needs
• Cross-sells to existing and prospective customers through outbound sales efforts to meet department sales and growth goals
• Adheres to the department service level agreements
• Onboards new customers via Web Banking applications
• Identifies, recommends and upon approval, implements techniques and methods to improve current department/bank procedures and efficiencies
• Interfaces with customers, bank personnel, vendors, agencies, etc., to resolve issues
• Reviews reports daily to assist customers and mitigate risk and potential fraud

Skills on Resume: 

• Service Compliance (Hard Skills)
• Tech Adaptability (Soft Skills)
• Multichannel Support (Hard Skills)
• Customer Advocacy (Soft Skills)
• Issue Prioritization (Soft Skills)
• Mission Communication (Soft Skills)
• Value Offering (Soft Skills)
• Customer Onboarding (Hard Skills)

Job Summary: 

• Supervise all Customer Care members and workflows
• Provide direction and training to all team members
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint
• Determining the cause of the problem
• Selecting and explaining the best solution to solve the problem
• Expediting correction or adjustment
• Following up to ensure resolution
• Recommends potential products or services to management by collecting customer information and analyzing customer needs
• Prepares product or service reports by collecting and analyzing customer information

Skills on Resume: 

• Team Supervision (Soft Skills)
• Staff Training (Soft Skills)
• Record Maintenance (Hard Skills)
• Problem Resolution (Soft Skills)
• Cause Identification (Hard Skills)
• Solution Explanation (Soft Skills)
• Issue Follow-up (Soft Skills)
• Needs Analysis (Hard Skills)