• Produce content marketing assets based on strategic plans and alignment with business goals
• Manage content calendars and timelines, giving visibility and predictability to internal stakeholders and partners
• Build the brand through a customer-centric approach to content marketing, delivering valuable assets that speak to the interests of the audience
• Apply a holistic approach to content marketing that encompasses written, visual, and multimedia assets to reach an audience
• Build a career by staying informed of trends and best practices within the field
• Collaborate with partners across the broader business, including internal Subject Matter Experts, Content Strategy Advisors, Product Marketing, Production Coordinators, Designers, and more
• Develop a spectrum of content that reflects the total business needs, from organic, customer-focused content to tactical, campaign-specific assets
• Engage with team members to discuss and debate the best path forward.
• Collaborate with engineering and product teams on ideas to improve the classification process.
• Use manual and automated solutions to better categorize data.
• Contribute to process (re)engineering efforts and facilitate implementation.

Skills: Content Marketing Strategy, Content Calendar Management, Brand Building, Holistic Content Creation, Industry Trend Awareness, Cross-Functional Collaboration, Content Spectrum Development, Team Engagement.

• Oversee and partner with other functions within the SOC to execute the day-to-day Use Case Management from developing detection content and playbooks in the SIEM and SOAR.
• Perform regular assessments on the detection coverage and efficacy of the Use Cases to identify gaps and root causes, 
• Recommend changes to the detection logic to improve detection efficacy
• Develop new Use Cases to improve overall detection coverage.
• Perform regular assessments on the SOC operations, recommend changes to the existing playbooks
• Develop new SOAR playbooks for continuous improvements to the overall SOC operations
• Develop, maintain and execute the SOC detection capability roadmap.
• Participate in classification activities and meet weekly targets.
• Responsible for the data collection process, ensuring integrity.
• Analyze and interpret patterns and contribute to the refinement of gaming categories.
• Active engagement with users and stakeholders so new updates can be identified to contribute into content management tool.
• Develop a plan to help improve each content asset into the next level.
• Working in sync with Accenture Operations Sales Strategy to develop new and latest content.

Skills: Use Case Management, Detection Coverage Assessment, Detection Logic Improvement, New Use Case Development, SOC Operations Assessment, SOAR Playbook Development, SOC Roadmap Execution, Data Collection Integrity.

• Support the integration and transition of markets to new workflows and support the global rollout of a new enterprise review and approval system
• Create and maintain ongoing training support materials for the system and business processes
• Provide system administrative support including onboarding of new users to the content management systems
• Provide Level 1 support to internal and external partner users.
• Create learning tools utilizing off-the-shelf products, to provide materials to support the business in training users on the use of the system
• Provide system administrative support in transitioning the business to new workflows including but not limited to setting user permissions and profiles
• Provide Level 1 daily client-facing support across functional areas for both internal users and external agency interactions
• Provide process and system support for content management tools
• Support includes user guidance and training, client interface, troubleshooting, problem identification and resolution
• System support includes system administration and functionality (i.e. mange user access requests, assign training, roles and permissions)
• Liaison with Level 2 system support desk to identify user issues, work with cross-disciplinary team to develop solutions
• Work with department management to identify support opportunities and key business needs.

Skills: Workflow Integration Support, Training Material Development, System Administration, Level 1 User Support, Learning Tool Creation, Content Management System Support, Client Interface Troubleshooting, Cross-Functional Collaboration.

• Management of day-to-day operations including staffing (capacity management), volume management & tracking and job assignment.
• Planning for, organizing and driving recurring scheduled team calls for overall content management
• Responsible for driving and meeting all the agreed SLA’s across support and content maintenance as being agreed upon and reported via Leadership.
• Working closely with various teams within Accenture to gather content and perform various quality checks before it is added in the repository Review opportunity pipeline and plan the proposal scrubbing and upload strategy
• Scheduling/driving effective and relevant communications for all areas related to Content and Knowledge Management internally and externally (Accenture)
• Outline and manage on time content to Communication’s team so all the recurring emails (templates), postcards and newsletters carry effectively required topics, being sent on time.
• Conduct, document and carry out robust quality review process across content support requests deliverable as well as the maintenance of content management tool standard assets. 
• Ensuring the content asset leads meet agreed quality and timeline for audit cycles as per the agreed content maintenance calendar schedule.
• Active ongoing ownership of the Meta-data schema inventory for the content management tool.
• Contributing, reviewing and approving all changes to be made to the Meta-data schema inventory.
• Ensuring all content integration documents (latest approved versions) across Operations, People, Process, Technology and Strategy to be uploaded on the team’s internal SharePoint site.

Skills: Operations Management, Team Coordination, SLA Compliance, Content Quality Assurance, Proposal Scrubbing Strategy, Communication Management, Metadata Inventory Oversight, Content Integration Documentation.

• Update and maintain digital content on the website, i.e. tasting notes and producer descriptions
• Manage content enhancements that will improve the reliability and performance of the website
• Collaborate with suppliers to ensure digital assets are complete
• Organize and control incoming supplier content questions, requests, and changes
• Provide quality assurance on content in advance of flash sales and digital advertising
• Review editorial content and recipes in Airtable for accuracy
• Proofread content in a staging environment and approve for production
• Oversee boost strategy updates by site merchandiser
• Manage requests by the 3TE team for missing supplier content
• Make doing business with SGWS easier for suppliers and support internal stakeholders
• Build/load/update/amend static and dynamic content using Adobe Experience Manager and Adobe Target
• Maintain QUALITY and accuracy of digital content
• Gather necessary information, copy decks, assets, and instructions required to complete the content request

Skills: Digital Content Management, Website Performance Enhancement, Supplier Collaboration, Content Quality Assurance, Editorial Accuracy Review, Proofreading and Approval, Boost Strategy Oversight, Adobe Experience Manager Proficiency.

• Experience with editing/writing  including diagramming business processes
• Ability to concisely communicate technical information
• excellent grammar and eye for details
• Experience with a localization/translation process
• Proven ability to work independently or in ambiguous circumstances
• Demonstrated success at learning and explaining business processes
• Ability to prioritize and manage multiple stakeholder needs in a fast-paced environment and facilitate discussions with cross-functional teams
• English writing skills at a college level
• Demonstrated experience using a content management system (CMS)
• Basic understanding of DITA architecture
• Basic understanding of HTML and XML

Qualifications: BA in Marketing with 2 years of Experience

• Experience in editing and writing experience creating content that is conditioned and localized for different marketplaces and coded into a Content Management System.
• Background converting complex processes into simple communications using various style guides and writing with a consistent voice for target customers.
• Experience with queue management
• Experience in prioritizing work to deliver products with multiple different timelines and variations in scope.
• Ability to adapt to scope changes and meet deadlines without sacrificing quality.
• English writing skills at a college level
• Basic understanding of DITA architecture, HTML and XML
• Familiarity with XML editors such as Oxygen Author or Trisoft Xmetal or similar software.
• Process engineering and continuous improvement experience.
• Analytical skills including proficiency in Microsoft Excel.

Qualifications: BS in Communications with 3 years of Experience

• Experience with video content management or operations
• Experience in the cable or highly regulated industry in a product management or operations role
• Experience with a Major Cable or Satellite provider, Network, OTT service or content aggregator is highly preferred
• Working knowledge of industry-standard content and metadata specs Industry knowledge/general awareness of trends and market differentiators/competitive landscape
• Basic understanding of video technology platform/video ecosystem Strong project management capabilities
• Experience in analyzing qualitative and quantitative data Basic partner, client or vendor management experience.
• Professional qualifications in Advertising/Copywriting and Creative writing.
• Experience as a copywriter or writer creating content for various media, blogs, online sales channels or advertising agency.
• Proven track record (Portfolio) of producing high-quality.

Qualifications: BA in Journalism with 2 years of Experience

• Knowledge of Salesforce CMS an asset, or new media proficiency.
• Strong Bilingual such as French and English
• Writing skills, interpersonal skills, emotional intelligence.
• Understanding of marketing personas
• Experience in digital marketing, including web content strategy, development and management.
• Knowledge of website content management systems (CMS)
• Strong web content and audit skills and experience required with a proven track record.
• Strong experience in writing and/or knowing which type of digital content should be featured for websites, landing pages, social channels, advertising, video, email.
• Experience with SEO best practices
• Fully proficient with various software programs such as Word, Excel, PowerPoint, Outlook.
• Strong written and oral communication skills.

Qualifications: BS in Digital Media with 3 years of Experience

• Experience in delivering CMS-based website projects
• Good knowledge of Content Management systems (experience with Drupal would be ideal)
• Experience in project management tools exposure such as Jira, Confluence, Office 365, Smartsheets, MS Project, etc
• Experience in using a content management system for content management / content loading
• Passion for and understanding of Internet technologies
• Understanding of basic Quality Assurance standards and methodologies
• Experience in using the back-end interface of different CMSs, for example, Drupal 8, Umbraco, Episerver, Sitecore, WordPress
• Basic understanding of page layouts and applying styles
• Basic understanding of image manipulation and cropping
• High attention to detail while loading content and cross-checking
• Ability to work across multi-lingual content
• Ability to manage various copy decks, version control and multiple stakeholders

Qualifications: BA in English with 5 years of Experience