CONSUMER LOAN OFFICER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: August 9, 2024 - The Consumer Loan Officer brings expertise in consumer lending and underwriting, employing critical thinking to evaluate facts and data for informed decision-making. This professional excels in negotiations, demonstrates strong analytical acumen for sound lending decisions, and has a robust background in managing multiple tasks efficiently in a fast-paced environment. With extensive experience in credit assessment, the officer effectively uses technological tools to mentor colleagues and enhance service delivery within the credit union.

Essential Hard and Soft Skills for a Standout Consumer Loan Officer Resume
  • Loan Processing
  • Financial Analysis
  • Risk Assessment
  • Regulatory Compliance
  • Credit Review
  • Document Verification
  • Interest Calculation
  • Underwriting Software Proficiency
  • Data Entry
  • Reporting Techniques
  • Communication
  • Customer Service
  • Negotiation
  • Attention to Detail
  • Problem Solving
  • Decision Making
  • Empathy
  • Time Management
  • Adaptability
  • Integrity

Summary of Consumer Loan Officer Knowledge and Qualifications on Resume

1. BA in Finance with 2 years of Experience

  • Experience in  mortgage sales 
  • Excellent telephone, communication (oral and written), interpersonal and organizational skills
  • Positive attitude with lots of energy and self-motivation
  • Excellent computer skills with experience in Microsoft Office, Excel and Google Apps
  • Ability to work well independently as well as in a team environment and take constructive criticism, coaching and feedback on a consistent basis
  • Ability to work various schedules and overtime
  • Ability to forage and maintain excellent working relationships with all members of the team
  • Ability to multitask, prioritize, and manage a large volume of tasks while providing excellent customer service
  • Ability to exercise discretion on a sensitive or confidential matter
  • Experience in a consumer lending role within a credit union or financial institution

2. BA in Business Administration with 3 years of Experience

  • Experience in consumer lending or underwriting 
  • Ability to think critically including evaluating facts and data to draw conclusions
  • Strong negotiation and analytical skills, ability to make sound lending decisions
  • Highly effective communicator and multi-tasker with strong time-management and organizational skills
  • Significant levels of trust and diplomacy, in addition to normal courtesy and tact, required
  • Ability to work independently in a fast-paced environment
  • Strong work ethic with a sense of urgency and ability to meet deadlines
  • Experience using internal data entry systems, Microsoft Word, Excel, and PDF/Document Retention programs
  • Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.)
  • Experience in evaluating creditworthiness and income levels in order to recommend the best possible solution, such as personal, debt consolidation, credit cards, auto and real estate loans and refinances. 
  • Experience and product knowledge will serve to mentor others within the credit union.

3. BA in Economics with 2 years of Experience

  • General working knowledge of the products offered by the Bank
  • Excellent written and verbal communication skills and sensitivity when dealing with confidential information
  • Ability to work independently and in a team environment with shared goals
  • Solid computer skills including Internet Explorer, Mozilla Firefox and Microsoft Office (Word, Excel and Outlook).
  • Strong interpersonal skills and problem-solving capacity with an ability to learn quickly
  • Working knowledge of FIS
  • Experience with Encompass360
  • Adheres to all bank policies regarding customer confidentiality
  • Adheres to all paid time off policies
  • Able to problem-solve and meet funding deadlines.
  • Experience in helping members determine the best loan and financing option based on their specific needs and qualifications. 

4. BA in Accounting with 4 years of Experience

  • Excellent verbal, written, and interpersonal communication skills.
  • Detail-oriented with the ability to work well under pressure to meet multiple deadlines.
  • Team player able to work effectively in a team-fostered, fast-paced environment.
  • Proficient in Microsoft Office suite, e.g. Excel, PowerPoint, Word, Outlook.
  • Proficient in Laser Pro Lending Software or loan documentation software a plus.
  • Knowledge of Loan Originator as part of the SAFE Act
  • Ability to pass the Consumer Loan Policy test with a score of at least 95% within 90 days
  • Ability to pass the Mortgage Loan Policy test with a score of at least 95% within 6 months
  • Basic PC skills including MS Windows, MS Word, and MS Excel. A strong working knowledge of a credit union core system, Symitar
  • Able to work on several simultaneous tasks, possess excellent and effective verbal and written communication skills and have the willingness to mentor other employees. 
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