CONSOLE OPERATOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Jan 11, 2025 - The Console Operator excels in multi-tasking and prioritizing tasks, especially under unforeseen circumstances. Demonstrates proficiency in medical terminology, hospital procedures, and computer equipment, while managing high-pressure situations and communicating effectively with diverse callers. Adept at utilizing PC skills and proprietary software, ensuring accurate call handling and message follow-up in a fast-paced environment.
Essential Hard and Soft Skills for a Standout Console Operator Resume
- Medical Terminology
- Computer Equipment Operation
- Hospital Policies and Procedures
- Troubleshooting
- Call Handling Systems
- Data Entry
- Proprietary Software Proficiency
- Multi-tasking
- High-pressure Situation Management
- PC Skills
- Effective Communication
- Courteous Interaction
- Prioritization
- Adaptability
- Problem-solving
- Attention to Detail
- Stress Management
- Time Management
- Customer Service
- Teamwork
Summary of Console Operator Knowledge and Qualifications on Resume
1. BS in Operations Management with 3 years of Experience
- Able to use Excel to record required data
- Basic troubleshooting skills, mechanical inclination
- Ability to communicate with hourly employees and management personnel
- Capable of becoming forklift-certified
- Able to work overtime including weekends
- Measure by weight (g/lb) using scales and basic math
- Required to wear a full-face respirator
- Experience dealing with the public
- Strong verbal and written communication skills.
- Technically proficient with MS Windows, MS Active Directory, MS Office, MS Exchange/Outlook, and Internet Explorer.
2. BA in Emergency Management with 4 years of Experience
- Experience with Microsoft OS and MVS OS (including MS Offices, TSO, and CICS) tools.
- Ability to effectively multi-task and prioritize a workload including when unforeseen issues arise.
- Understanding of medical terminology & computer equipment.
- Knowledge of hospital policies, procedures, and troubleshooting.
- To communicate effectively and courteously with diverse callers.
- Effectively answer calls promptly, overlap callers, and take messages with appropriate follow-up.
- Handle high-pressure situations, relaying details accurately.
- Ability to demonstrate comprehension of positional work instructions
- PC skills and ability to use proprietary software programs
- Ability to work in a fast-paced environment
3. BS in Facilities Management with 5 years of Experience
- Able to understand, interpret, and execute with exact, instructions given in both verbal and written form
- Able to recognize potentially hazardous situations, understand instructions given by supervisor, possess common sense
- Ability to use a computer and basic communication skills
- Analytical skills to gather and interpret data and to follow established procedures.
- Ability to exchange information on factual matters, greet visitors, explain hospital policies, or relay messages to appropriate personnel.
- Courtesy and tact when dealing with patients, visitors, or hospital employees.
- Frequent sitting and frequent walking
- Ability to check documents for accuracy.
- Understand and follow verbal and written instructions
- Basic mechanical ability and knowledge of associated tools.
- Clear and effective writer and documenter.
4. BA in Public Safety with 2 years of Experience
- Rolm console experience or similar switchboard/telephone experience
- Experience dealing with the public and must be able to type 35 wpm
- Computer and word processing experience required.
- Must be able to learn new technological equipment and services and incorporate them into job.
- Pleasant telephone manner and speaking voice
- Good front desk, reception, and telephone skills
- Must be able to work under pressure in a fast-paced environment
- Working knowledge of OSHA/DOT regulations
- Ability to work scheduled hours, which could include 1st, 2nd or 3rd shift
- Adaptable communication skills with a proactive approach to problem-solving
- Knowledge of cement and clinker quality
5. BA in Communications with 3 years of Experience
- Able to interact effectively with coworkers, supervisors, management, clients, and others
- Excellent verbal skills and telecommunication skills.
- Basic knowledge of computers and Microsoft Office.
- Basic to Intermediate skill set in Outlook, Word, and Excel
- High School diploma or equivalent
- Communicate effectively with technical and management personnel.
- Work well under general supervision and promote a team environment with a positive attitude.
- Problem-solving experience in handling emergencies and frustrated callers
- Passionate and resilient with a fun and friendly attitude
- Experience in a fast-paced, customer-focused role
- Confident working independently while being committed to supporting the team
6. BS in Computer Science with 2 years of Experience
- Have a general understanding of building automation systems with an emphasis on Siemens, Honeywell, and JCI.
- Knowledge of basic HVAC equipment and how it is controlled and alarmed in an industrial/commercial environment.
- A working knowledge and understanding of automation system architecture (head end vs. local controllers and the overall bus/communication architecture)
- Detailed knowledge and experience working with Excel and Word software programs.
- Ability to effectively communicate with maintenance personnel, maintenance professionals as well as external client groups.
- Ability to remain calm and in control when multiple alarm situations arise.
- Ability to learn new concepts and ideas quickly
- Must have strong written and verbal communication skills
- Effectively communicate with all customers.
- Basic knowledge of Excel and Word software programs.