CONSOLE OPERATOR RESUME EXAMPLE
Published: August 30, 2024 - The Console Operator assists emergency responders during medical emergencies and prevents access to unauthorized items. Monitors employees and visitors for compliance with procedures, performs regular patrols to ensure site security, and completes accurate incident reports. Functions as the communications center during emergencies handles clerical duties, and reports issues to the proper personnel.


Tips for Console Operator Skills and Responsibilities on a Resume
1. Console Operator, Medix Health Services, Denver, CO
Job Summary:
- Provide Incident Support, including communications, trending, and tracking
- Document incidents with an appropriate level of detail in the trouble ticketing system interact with I.S. Teams and Infrastructure Vendors
- Support Troubleshooting and Analysis of production incidents and support basic change control.
- Work under general supervision and select from written instructions and established procedures to accomplish assigned tasks.
- Routine and regular contact with employees within and outside of the work unit requires explanation, discussion, and interpretation.
- Perform other duties assigned by authorized personnel or as required in an emergency, e.g., fire or disaster.
- Ensures operation compliance with Federal, State, County, District, and Department standards.
- Ensures accurate and timely dissemination of information to supervision.
- Ensures timely resolution to requests.
- Operates voice-over-internet protocol (VoIP) phones and hospital paging systems.
- Operates patient information systems.
- Properly handles all incoming calls for the hospital's mainline.
Skills on Resume:
- Incident Support (Hard Skills)
- Documentation (Hard Skills)
- Troubleshooting (Hard Skills)
- Supervision Adherence (Hard Skills)
- Communication (Soft Skills)
- Compliance Assurance (Hard Skills)
- Information Dissemination (Soft Skills)
- Call Handling (Hard Skills)
2. Console Operator, HealthCare Security Solutions, Austin, TX
Job Summary:
- Monitor CCTV cameras and issue passes to visitors authorized by the client
- Assist emergency responders during any client’s medical emergencies.
- Prevent access to unauthorized items
- Deter and report any suspicious or criminal activities, hazardous conditions, fire, vandalism and any type of property damage.
- Monitor employees and visitors seeking entrance in compliance with the client’s procedures
- Complete accurate and timely incident reports and submit daily shift reports to client leadership
- Perform regular patrol/roving duties in all designated areas, to assure site security and prevent theft, trespass, or any other unlawful or improper activity.
- Report immediately to client all conditions detrimental to the health or safety of all parties on the property
- Report any unauthorized person in written and verbal form to the on-site client security and supervisor.
- Perform clerical duties and minor telephone repairs
- Function as communications center during emergencies and assists in training new employees
- Reports issues to the proper personnel.
Skills on Resume:
- CCTV Monitoring (Hard Skills)
- Emergency Assistance (Soft Skills)
- Access Control (Hard Skills)
- Incident Reporting (Hard Skills)
- Patrol Duties (Hard Skills)
- Suspicious Activity Detection (Soft Skills)
- Clerical Tasks (Hard Skills)
- Communication Center Operations (Soft Skills)
3. Console Operator, SafeGuard Medical Systems, Orlando, FL
Job Summary:
- Review, validate, and convert the programmer's documentation-related request to schedule batch jobs
- Contact others to discuss requirements or issues
- Modify, craft, and set up production schedules according to procedures, practices, and guidelines.
- Observe, isolate, and identify errors from various sources of information to initiate appropriate corrective action.
- Produce test batch job runs and resolve associated discrepancies.
- Update and maintain job-related databases and files (i.e. Job Control Language (JCL), Procedures, Documentation libraries, and production application systems).
- Action internal and external queries and explain related information.
- Report and log elevator issues with the elevator contractor, including generating a work order to document the issue(s).
- Dispatch maintenance and security officers
- Perform all duties as defined in the post orders and other duties consistent with security requirements or
- Protect the client, the assigned facility, and the property.
- Properly notifies on-call personnel for different hospital departments.
Skills on Resume:
- Schedule Management (Hard Skills)
- Documentation Review (Hard Skills)
- Error Identification (Hard Skills)
- Test Batch Runs (Hard Skills)
- Database Maintenance (Hard Skills)
- Query Resolution (Soft Skills)
- Issue Reporting (Soft Skills)
- Dispatch Coordination (Soft Skills)
4. Console Operator, Premier Emergency Response, Seattle, WA
Job Summary:
- Enforce building rules and regulations for tenants, visitors, and contractors/vendors.
- Coordinate console operations, security officers, rounds, and tour duties.
- Complete shift console reports and special reports such as Incident/Accident Reports.
- Administer the building’s key log.
- Enforce Certificates of Insurance for all Contractors that work in or on the property.
- Operate and monitor the Fire Life Safety System at all times, including impairment of the system and announcements over the voice communication system.
- Coordinate all building and emergency personnel during emergencies.
- Monitor and operate the Building Automation System (BAS).
- Monitor work orders in the property’s work order system, 360Facility, and generate
- Enter labor and/or materials for work orders and close out work orders when completed.
- Act as a backup receptionist for the Management Office telephone system and work order system.
- After normal office hours, answer telephones and take work orders from tenants at the Console Desk.
Skills on Resume:
- Rule Enforcement (Hard Skills)
- Console Operations (Hard Skills)
- Report Writing (Hard Skills)
- Key Log Management (Hard Skills)
- Insurance Verification (Hard Skills)
- Fire System Operation (Hard Skills)
- BAS Monitoring (Hard Skills)
- Emergency Coordination (Soft Skills)
5. Console Operator, SecureCare Facilities, Nashville, TN
Job Summary:
- Answers all incoming calls, interacting with physicians, patients, patient families, and staff, and directing calls appropriately.
- Navigate all calls coming into assigned locations.
- Maintains appropriate records and documentation
- Continuously demonstrates excellent phone and customer service skills.
- Maintains a professional yet helpful and friendly image.
- Requires basic skills in an analytical or technical discipline.
- Applies basic knowledge of operational processes and works with close supervision.
- Works within clearly defined standard operating procedures and/or methods and adheres to quality guidelines.
- Complete any other duties as set forth by the General Manager or any other authorized individuals.
- Maintain strict adherence to the Console Standard Operating Procedures.
- Provides information to callers while maintaining compliance with HIPPA and hospital policy.
Skills on Resume:
- Call Handling (Hard Skills)
- Record Keeping (Hard Skills)
- Customer Service (Soft Skills)
- Professionalism (Soft Skills)
- Compliance with HIPAA (Hard Skills)
- Navigation of Call Systems (Hard Skills)
- Adherence to SOPs (Hard Skills)
- Communication (Soft Skills)