Job Summary:

• Receive, log and route all calls and incoming service requests for the Service Delivery teams
• Answering phone calls, responding to emails and generating service tickets.
• Regularly perform follow-up, ticket review, and other client experience and status related tasks.
• Provide assistance coordinating work, scheduling service delivery and coordinating IT service for clientele.
• Assist clientele with password resets, account unlocks and other entry level IT support tasks.
• Perform follow up with clientele on any ticket outside 4 hour SLA.
• Provide technical support through service ticket remediation and escalation as required.
• Comply with all organization business policies, workflow processes and documentation practices.

Skills on Resume:

• Service Request Logging (Hard Skills)
• Client Support (Soft Skills)
• Ticket Management (Hard Skills)
• Work Coordination (Soft Skills)
• IT Support (Hard Skills)
• SLA Compliance (Hard Skills)
• Issue Escalation (Hard Skills)
• Policy Adherence (Hard Skills)

Job Summary:

• Ensure that the customer receives an exceptional level of service in every interaction
• Provide customer and technical support via email and phone
• Resolve customer issues using critical-thinking and customer support skills 
• Maintain a calm and positive demeanor with all customers, colleagues, internal and external contacts 
• Track and maintain constant communication with the customer from the beginning to the end of any established case, issue, or concern
• Support team of account managers with all aspects of dealer relationship. 
• Help drive dealer satisfaction by delivering excellent service on all issues and inquiries
• Communicate procedures, policies and effectively manage expectations 
• Collaborate on a daily basis with team management and colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.) 

Skills on Resume:

• Customer Service (Soft Skills)
• Technical Support (Hard Skills)
• Issue Resolution (Hard Skills)
• Positive Demeanor (Soft Skills)
• Communication Tracking (Hard Skills)
• Dealer Support (Hard Skills)
• Expectation Management (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary:

• Attend and contribute to a variety of team meetings, ranging from company-wide to strategy and brainstorming sessions within the group
• Work closely with the product team to identify, report and document system bugs.
• Support the vetting team to organise and coordinate documents, images and information flow between dealers and 1stdibs
• Train dealers on internal tools for future self-sufficiency
• Maintain understanding of modifications to dealer tools or policies and tactfully relay the changes to preserve dealer satisfaction
• Researching and vetting in-resort suppliers & partners
• Talking to clients about their holiday plans (via email and telephone) and helping them to make decisions by sharing destination knowledge and making recommendations.
• Maintain and update customer data and records on CRM (Salesforce) and create itineraries to send to guests prior to travel.
• Developing the concierge/pre-arrivals process to make it efficient and accurate for all stakeholders.

Skills on Resume:

• Team Collaboration (Soft Skills)
• Bug Reporting (Hard Skills)
• Document Coordination (Hard Skills)
• Dealer Training (Soft Skills)
• Policy Communication (Soft Skills)
• Supplier Research (Hard Skills)
• Client Consultation (Soft Skills)
• CRM Management (Hard Skills)

Job Summary:

• Identify, assess, and remediate any issues between partners, leaving them feeling better at the end of the end of the conversation or interaction than when the interaction began, with their issue resolved.
• Help to improve customer satisfaction ratings, improve referral conversion for referral agents, and help to build brand and program loyalty.
• Be a liaison gathering all relevant information between the partners to assist, speed up, and improve the home buying process.
• Communicate with consumers, agents, and lending partners via phone call, text, and email, and assist OJO in having improved conversations.
• Monitor the engagement between all OJO parties, including OJO itself, throughout the real estate referral process, remediating issues, and proactively following-up with any outstanding items.
• Responsible for all transaction milestones between parties and updating all relevant home-journey information.
• Working with new and existing patients by answering telephone calls, entering patient information and addressing concerns.
• Effectively communicating with patients for any/all questions regarding orthodontic treatment.
• Scheduling/rescheduling appointments.
• Responsible for creating an outstanding experience during every interaction for both new and existing patients.

Skills on Resume:

• Issue Resolution (Soft Skills)
• Customer Satisfaction (Soft Skills)
• Information Liaison (Soft Skills)
• Multi-Channel Communication (Hard Skills)
• Engagement Monitoring (Hard Skills)
• Transaction Management (Hard Skills)
• Patient Interaction (Soft Skills)
• Appointment Scheduling (Hard Skills)

Job Summary:

• Collaborates with Marketing and Sales to source and qualify potential new patients and successfully connect them with a participating practice or sign them up for events.
• Maintains ongoing database of prospective patients for regular outreach
• Coordinates with participating providers to ensure patient follow-through is successful
• Primary point of contact for incoming patient support calls
• Resolves customer inquiries via phone and email, coordinating with patient’s provider, Earlens account teams and tech support 
• Manages follow up using internal systems (Salesforce.com), and reporting
• Acts as a liaison between the patient and the practice to gather data relevant to Case management and update cases appropriately
• Manages written communication follow-up with patient, practice and field teams
• Uses and improves call scripts, trouble-shooting guides and product guidance
• Supports activities such as patient orders, product remakes, product returns and patient testimonials
• Keeps Customer Care and/or Field Reps advised of all issues pertaining to their accounts’ patient issues and orders.
• Ensures reduction in unnecessary patient visits to providers and lowest possible Return For Credit rate.

Skills on Resume:

• Patient Sourcing (Hard Skills)
• Database Management (Hard Skills)
• Provider Coordination (Soft Skills)
• Patient Support (Soft Skills)
• Inquiry Resolution (Hard Skills)
• Case Management (Hard Skills)
• Communication Follow-Up (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary:

• Maintain a working knowledge of Victoria's wide range of lifestyle services, which may include dining and nightlife reservations, ticket and gift procurement, booking spa and wellness services, and other daily household tasks such as sourcing a housekeeper or recommending a dry cleaner.
• Secure dinner reservations at Victorias best restaurants.
• Arrange premium tickets to in-demand shows, sporting events and concerts.
• Fulfill and manage client requests that are submitted through phone, email or mobile app.
• Introduce new clients to services, via phone, including all services related to the move-in process.
• Assist new residential clients with the move-in process, this can include booking a moving company, setting up utilities, sourcing a closet expert, and a recommending a home-organizer.
• Build relationships with local restaurants and other business owners to establish and maintain a list of confidential contacts.
• Administrative tasks such as data entry and report analyzation, upon request, in order to update and improve processes.
• Receiving packages, mail, dry-cleaning and deliveries.
• Manning the front desk of the building.

Skills on Resume:

• Lifestyle Services Knowledge (Hard Skills)
• Reservation Booking (Hard Skills)
• Event Ticketing (Hard Skills)
• Client Request Management (Soft Skills)
• Client Introduction (Soft Skills)
• Move-In Assistance (Soft Skills)
• Relationship Building (Soft Skills)
• Administrative Support (Hard Skills)