Job Summary:

• Responsible for spotting issues and inspecting the reason for these to happen
• Responsible for fixing them whenever skills allow it: change bulbs, technical issues, internet issues, plumbing issues, wall stains, priority is to fix it internally.
• Look for a solution to these issues, working out the perfect quality to cost ratio, and report these issues and solutions as well as an estimate of the cost to fix them.
• Follow up regularly with a summary of building issues fixed, still to fix, newly spotted, etc.
• Organise providers and various workers to get the right job done
• Welcome guests at the front desk and answer their various questions, always displaying great positive energy
• Help residents to solve any issues they may have, which might range from advising them on a restaurant, making a reservation for them, delivering packages, going on a shopping hunt, contacting providers, etc.
• Ensures that energy and material saving policy is followed and waste generated is recycled.

Skills on Resume:

• Issue Identification (Hard Skills)
• Basic Repairs (Hard Skills)
• Cost Optimization (Hard Skills)
• Issue Reporting (Hard Skills)
• Vendor Coordination (Soft Skills)
• Guest Relations (Soft Skills)
• Concierge Services (Soft Skills)
• Sustainability Enforcement (Soft Skills)

Job Summary:

• Greeting all clients and visitors to the showroom and office
• Providing a high level of customer service and hospitality at all times
• Connecting clients effectively with the most appropriate contact within the building
• Ensuring the showroom is maintained and presented to an exceptional standard
• Establishing strong working relationships with ABN Group staff across all business units
• Meet and greet residents when entering & leaving building, signing for parcels & deliveries on behalf of residents.
• Monitor visitors and obtain names and apartments to be visited
• Ascertain the identity of contractors whether they are working for the client or for the residents.
• Be prepared to call any of the emergency services.
• Adhere to all Health & Safety standards

Skills on Resume:

• Client Greeting (Soft Skills)
• Customer Service (Soft Skills)
• Client Connection (Soft Skills)
• Showroom Maintenance (Hard Skills)
• Relationship Building (Soft Skills)
• Visitor Monitoring (Soft Skills)
• Identity Verification (Soft Skills)
• Safety Compliance (Hard Skills)

Job Summary:

• Collect any litter or junk mail which has been discarded and dispose of this.
• Monitor the bin areas to ensure that any large items are removed promptly to ensure the bin areas are kept clean and tidy
• Undertake minor repairs identified during site inspection such as light bulb replacement, touching up paintwork and adjusting doors.
• Monitor the attendance and quality of work carried out by regular contractors such as the cleaners, window cleaners and gardeners.
• Feed back comments received from residents to said contractors/Managing Agent and to make observations of where improvements could be made.
• Permit access and cooperate with other contractors such as gate engineers, lift engineers etc to ensure they can undertake their duties.
• Report back to the Managing Agent any repair item which requires a works order to a specific contractor.
• Report back to the Managing Agent any other issues (including antisocial behaviour) so that appropriate action can be taken.
• Keep the caretakers' office & desk organised and ensure that keys, fobs and service records are readily available and are organised.
• Distribute circulars to all residents periodically.
• Undertake any other such task as the Managing Agent shall request to ensure the smooth running of the development.
• Operate a mobile phone and be responsive via phone, text and email with all residents, leaseholders and the Managing Agent.

Skills on Resume:

• Litter Removal (Hard Skills)
• Bin Monitoring (Hard Skills)
• Minor Repairs (Hard Skills)
• Contractor Oversight (Soft Skills)
• Feedback Coordination (Soft Skills)
• Access Management (Soft Skills)
• Issue Reporting (Soft Skills)
• Record Organization (Soft Skills)

Job Summary:

• Maintaining a professional and welcoming presence at the concierge desk (unless called away on other duties).
• To be a positive representative of Metta Property Management at all times 
• Build a good working relationship with both residents and clients of the company.
• Ensure the development is well maintained and any repairs or issues are dealt with promptly and efficiently.
• Instruct contractors to carry out remedial work as and when necessary and follow instructions from Senior Property manager. 
• Oversee the operation of all service contracts and liaise with the Senior Property Manager with regard to their effectiveness.  
• Keep a written note of all issues
• Guests’ requests are handling in a friendly and caring manner and message, mail and parcel addressed to guests and staff according to the hotel procedures and standards.
• Guests are direct to any location or to any product, at any time that they want.
• Maintains good communication with all colleagues in own team and other departments on matters that may affect in any way the operation of the hotel and the well-being of guests.

Skills on Resume:

• Concierge Presence (Soft Skills)
• Client Relations (Soft Skills)
• Maintenance Oversight (Hard Skills)
• Contractor Management (Hard Skills)
• Issue Documentation (Hard Skills)
• Guest Service (Soft Skills)
• Direction Assistance (Soft Skills)
• Team Communication (Soft Skills)

Job Summary:

• Welcome and direct clients upon arriving at Medcan
• Escort clients to their assigned lounge or clinic location
• Make clients feel welcome and comfortable – facilitate any personal requests
• Engage clients in unique food offerings, promote Medcan’s culinary program and offerings
• Communicate any client issues or challenges, effectively and resolve manage service opportunities
• Liaison with the In-Clinic Service Team on virtual appointments.
• Coordinate with other staff to ensure exceptional delivery of service
• Manage scheduling issues for clients in clinic such overbookings, walk-ins and no-shows.
• Creating and sending the Daily Clinic Report for all clinic staff.
• Maintain a good working relationship with other departments to ensure an outstanding client experience
• Problem solve in a fast-paced environment

Skills on Resume:

• Client Reception (Soft Skills)
• Client Escort (Soft Skills)
• Hospitality Management (Soft Skills)
• Program Promotion (Soft Skills)
• Issue Resolution (Soft Skills)
• Service Coordination (Soft Skills)
• Scheduling Management (Hard Skills)
• Report Creation (Hard Skills)

Job Summary:

• Greet guests, visitors and team members warmly ensuring they feel welcomed and valued.
• Exemplify a company culture of service, kindness and respect.
• Help walk-in customers with payments, contract questions, balance summaries, etc.
• Set up slideshows for Operations and VIP trips
• Set up, serve, and/or clean up after monthly employee luncheons, VIP trips, board meetings, End-of-Year meetings, and other company functions
• Manage and alphabetize library in Parlor Room
• Stage rooms for important meetings, like luncheons, sales meetings, special events
• Assist Executive Director of Directors Foundation with Christmas fundraising program
• Cover for Executive Assistant to the CEO when she is out of the office. 
• Check emails, order and organize catering, book conference rooms, organize for special guests, and make travel plans for company Executive Team.

Skills on Resume:

• Guest Greeting (Soft Skills)
• Customer Assistance (Soft Skills)
• Presentation Setup (Hard Skills)
• Event Coordination (Soft Skills)
• Library Management (Hard Skills)
• Room Staging (Hard Skills)
• Fundraising Support (Soft Skills)
• Administrative Coverage (Hard Skills)

Job Summary:

• Opens and closes office daily
• Receives and provides general support to all visitors
• Liaison between executive and senior administrative assistants and senior managers
• Compiles, copies, sorts and files records of office activities, business transactions and other activities as assigned by agents
• Addresses send, receives and distributes all mail, email, memos, letters and other correspondence
• Manages the reception area to insure effective telephone and mail communications both internally and externally to maintain a professional image
• Handles supply management such as ordering new signs, business cards, office supplies, closing gifts, client anniversary gifts, etc.
• Coordinates and supervises janitorial services

Skills on Resume:

• Office Management (Soft Skills)
• Visitor Support (Soft Skills)
• Executive Liaison (Soft Skills)
• Document Handling (Hard Skills)
• Mail Coordination (Hard Skills)
• Reception Oversight (Soft Skills)
• Supply Management (Hard Skills)
• Janitorial Coordination (Soft Skills)

Job Summary:

• Maximizes office productivity through proficient use of appropriate software and processes
• Develop and maintain an office filing system
• Update and maintain office policies and procedures
• Researches and develops resources that create timely and efficient workflows
• Assist in the preparations of regularly scheduled reports
• Coordinate and schedule meetings for team, broker and senior managers
• Book travel arrangements as directed by senior managers
• Take detailed minutes during brokerage meetings
• Maintain advisor contact list
• Responsible for the day-to-day operations of the facility

Skills on Resume:

• Software Proficiency (Hard Skills)
• File System Management (Hard Skills)
• Policy Updating (Hard Skills)
• Workflow Optimization (Hard Skills)
• Report Preparation (Hard Skills)
• Meeting Coordination (Soft Skills)
• Travel Booking (Hard Skills)
• Minutes Documentation (Hard Skills)

Job Summary:

• Carry out cleaning duties in the communal areas
• Statutory and mandatory checks as specified in the Safety, Health and Environment (SHE) Plan
• Ensure the safety and welfare of Residents during the evening and night-time by monitoring all activities in the village during this period
• Ensure the building remains secure at all times and give access to emergency services from time to time
• Patrol inside, check fire panels, check if any mobility scooters have been left on charge in communal areas, check workshops, fire exits, kitchen, and laundries
• Patrol outside and the perimeters of the village during the evening and night
• Occasionally monitor CCTV surveillance to identify areas of concern
• Maintain a positive working relationship with family, friends and volunteers or visitors for the general well being of the resident

Skills on Resume:

• Cleaning Duties (Hard Skills)
• Safety Compliance (Hard Skills)
• Resident Monitoring (Soft Skills)
• Security Management (Hard Skills)
• Patrol Duties (Hard Skills)
• CCTV Monitoring (Hard Skills)
• Relationship Maintenance (Soft Skills)
• Emergency Response (Hard Skills)

Job Summary:

• Promote a high level of satisfaction among occupiers, visitors and clients by promptly responding to their service requirements
• Providing a ‘concierge-type service to all visitors, residents, contractors etc to site, ensuring quality of service. 
• Greeting visitors to the RWY reception office and effectively dealing with their concerns and/or queries by exhibiting a profession, courteous and efficient manner.
• Provide administrative support to the designated line manager as required
• Ensure compliance with the Lambert Smith Hampton minimum standards, policies and procedures established for the portfolio properties and the firm. 
• Assisting in assuring that the property achieves stated objectives relative to the scope of the contract under guidance from the Management Surveyor and Estate Manager.  
• Communicate with the occupiers of the property in a courteous manner and assist where able
• Receive telephone calls at office, determine nature of business, and direct callers to destination

Skills on Resume:

• Service Promotion (Soft Skills)
• Concierge Service (Soft Skills)
• Visitor Greeting (Soft Skills)
• Administrative Support (Hard Skills)
• Compliance Enforcement (Hard Skills)
• Property Assistance (Soft Skills)
• Occupier Communication (Soft Skills)
• Call Management (Soft Skills)

Job Summary:

• Assist Estate Manager as primary contact from tenants relative to service requests. 
• Communicating regularly with the Estate Manager, Management Surveyor and Tenants, providing necessary support and information.
• Ensuring, along with the Estate Manager a close working relationship with all of the Contractors and Suppliers to ensure that they fully understand the culture and are made to feel part of the team delivering a high-quality service
• Organising on-site paperwork, control of the on-site parking lists, any function and action relative to all of the above
• Assuring compliance with Lambert Smith Hampton policies, procedures and standard practices
• Managing the collation and update of the RWY parking survey in preparation for submission to LSH senior management team.
• Assisting the Estate Manager in the completion of such site inspection audits as deemed appropriate.
• Prepare any relevant Events Licence for users within the yard for approval
• Assisting the Estate Manager and Management Surveyor in the application of the service charge budgets

Skills on Resume:

• Tenant Support (Soft Skills)
• Communication Coordination (Soft Skills)
• Contractor Relations (Soft Skills)
• Document Organization (Hard Skills)
• Compliance Assurance (Hard Skills)
• Survey Management (Hard Skills)
• Audit Assistance (Hard Skills)
• Event Licensing (Hard Skills)

Job Summary:

• Greet and engage with residents as they come and go from the building
• Ensure the building is safe and secure for residents and employees
• Partner with residents to ensure they are maximizing the building amenities and associated technology
• Manage and update building resident profiles
• Ensure rules of the building are followed by all residents
• Answer questions for residents 
• Receive and distribute packages, dry cleaning, laundry, etc. for residents
• Naturally upbeat and empathetic
• Tend to think on feet and are problem solver at heart
• Possess a 'can do' attitude and don't take no for an answer
• Desire to learn the needs of residents to maximize their daily life 

Skills on Resume:

• Resident Engagement (Soft Skills)
• Building Security (Hard Skills)
• Amenity Management (Soft Skills)
• Profile Updates (Hard Skills)
• Rule Enforcement (Hard Skills)
• Resident Support (Soft Skills)
• Package Handling (Hard Skills)
• Problem Solving (Soft Skills)