COMPUTER OPERATIONS ANALYST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Dec 26, 2024 - The Computer Operations Analyst has experience managing multi-platform environments, including mainframe, Windows, and Linux, with proficiency in enterprise automation and monitoring software. This role demands strong problem-solving and analytical skills along with expertise in Job Control Language, to effectively manipulate and optimize operations. The analyst also delivers exceptional customer service with excellent communication abilities, ensuring seamless support in both technical and non-technical contexts, and maintains readiness for on-call duties in a 24x7 environment.

Essential Hard and Soft Skills for a Standout Computer Operations Analyst Resume
  • System Monitoring
  • Network Management
  • Data Backup & Recovery
  • Incident Response
  • Operating Systems
  • Performance Tuning
  • IT Security Protocols
  • Scripting & Automation
  • Software Installation & Configuration
  • Database Management
  • Problem-Solving
  • Analytical Thinking
  • Attention to Detail
  • Communication
  • Time Management
  • Multitasking
  • Team Collaboration
  • Adaptability
  • Stress Management
  • Decision Making

Summary of Computer Operations Analyst Knowledge and Qualifications on Resume

1. BS in Computer Science with 5 years of Experience

  • Critical and analytical thinking skills are required and the ability to work under pressure
  • Must have a basic understanding of networks
  • Be familiar with the concepts of “ping”, “traceroute”, ”SNMP”, and “NSLOOKUP”
  • Must possess strong verbal and written communication skills
  • Demonstrate accuracy and thoroughness, look for ways to improve and promote quality, apply feedback to improve performance and monitor own work to ensure quality
  • Be proficient with the use of Microsoft Windows and Office products and be able to type a minimum of 30 wpm.
  • Possess the ability to act upon oral and/or written instruction provided
  • The ability to troubleshoot quickly and accurately with effective time management skills
  • Be a team player with the ability to establish and maintain effective working relationships with team members, clients and vendors, able to adapt to changes in the work environment
  • Must be dependable, accountable for own actions
  • Must be eligible to obtain and maintain, or currently possess Top Secret SCI Poly clearance.

2. BS in Information Technology with 3 years of Experience

  • Related Computer Operations experience and/or training
  • Network Operations working experience
  • Experience in computer operations, process improvement, and/or technical analyst
  • Experience controlling and monitoring a multi-platform environment, HP NonStop, Web applications, Mainframe and Distributed Systems
  • Knowledge and proven understanding of the Information Technology Infrastructure Library (ITIL)
  • Must be security-minded and possess strong documentation skills
  • A general knowledge of procedure documentation
  • Proficient with structured wiring and cable management best practices
  • Demonstrate initiative to actively detect and resolve issues and evaluate feedback to balance expectations with goals
  • Must be proficient in PC Skills, Outlook, Word, and Excel
  • Demonstrated ability to create and brief technical presentations

3. BS in Computer Engineering with 4 years of Experience

  • Working experience in Computer Monitoring ideally in a financial institution
  • Able to communicate with all levels of the organization from senior management, junior staff and technical personnel.
  • Able to work in a 24x7 shift roster
  • Knowledgeable in using Microsoft Excel formulas, pivot tables and macros for creating and automating reports
  • Experience in various hardware platforms (e.g. Mainframe, AS400, Unix, Windows, Linux)
  • Good communication, presentation and interpersonal skills
  • Proven ability to work under pressure
  • A good team player but also able to achieve personal targets
  • Ability to detect equipment malfunctions and contact proper support staff.
  • Knowledge of WIDS/WIPS technologies or VPNs, firewall theory, and packet analysis principles and techniques applied in securing operating systems and LAN/WAN networks
  • Demonstrated ability with version control software (i.e. Subversion, CVS, etc.)

4. BS in Management Information Systems with 6 years of Experience

  • Working experience in computer science, information systems, or network engineering.
  • Experience programming in Assembly, C, C++, Java, Perl, or Python
  • Demonstrate experience in either hardware or software reverse engineering and vulnerability discovery.
  • Demonstrate the ability to administer and use hardware and software reverse engineering tools.
  • Experience programming CNO tools that incorporate covert means of execution, file storage, network communications, and data exfiltration for Windows, UNIX, and/or mobile operating systems.
  • Advanced knowledge of wireless standards (802.11a, 802.11b, 802.11g, 802.11n, 802.11ac, 802.11ad) and 802.1X authentication.
  • Experience configuring, troubleshooting, and testing wireless networks utilizing 802.1X authentication (RADIUS and/or TACACS authentication servers).
  • Advanced knowledge of layer 2/layer 3 technologies (Ethernet, VLAN, bridging, STP, 802.1q, 802.3ad, TCP/IP, DHCP, MPLS), SNMP, HTTP, Linux/Unix/Mac OS X, and Windows operating systems.
  • Multi-protocol data network experience with a strong knowledge of routing and routed protocols including, but not limited to TCP/IP, EIGRP, BGP, or OSPF.
  • Experience with packet/protocol fault analysis for common IP and Ethernet protocols and troubleshooting wired and wireless connections using wireless traffic analyzers (Wireshark, tcpdump, Omnipeek, etc.)
  • Ability to make timely and accurate decisions during normal operating conditions and critical situations.

5. BS in Cybersecurity with 5 years of Experience

  • Experience as an Operations Technician in a multi-platform environment
  • A general knowledge of various enterprise platforms such as mainframe, Windows, and Linux.
  • Experience using enterprise automation and monitoring software platforms
  • A strong understanding of Job Control Language and the ability to write or manipulate jobs to obtain desired results.
  • Excellent organization and time management skills.
  • Excellent problem-solving, troubleshooting, and analytical skills.
  • Excellent written and verbal communication and customer service skills, with the ability to interact with both technical and non-technical audiences.
  • Ability to work in an on-call (24x7) environment.
  • Ability to travel up to 5% of the work period, annually.
  • The ability to provide seamless, trustworthy, attentive and resourceful (S.T.A.R.) customer service.
  • Engages well with others and is passionate about providing an exemplary customer experience.
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