COMMUNITY HEALTH WORKER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Jan 06, 2025 - The Community Health Worker has experience in human services or healthcare, with a strong background in working with diverse, medically underserved communities, and demonstrated ability to engage effectively within the targeted community. This role requires proficiency in Microsoft Word, Excel, Internet Explorer, and excellent verbal and written communication skills, with knowledge of applicable state, federal, and local regulations. The worker also can travel regularly and work flexible hours, including evenings and weekends.

Essential Hard and Soft Skills for a Standout Community Health Worker Resume
  • Health Education
  • Case Management
  • Data Collection
  • Medical Terminology
  • Patient Advocacy
  • Community Outreach
  • Cultural Competency
  • Health Promotion
  • Crisis Intervention
  • Public Health Knowledge
  • Communication
  • Empathy
  • Active Listening
  • Problem Solving
  • Interpersonal Skills
  • Adaptability
  • Teamwork
  • Conflict Resolution
  • Time Management
  • Critical Thinking

Summary of Community Health Worker Knowledge and Qualifications on Resume

1. BA in Public Health with 2 years of Experience

  • Knowledge of the culture and values of the community
  • Familiarity with the resources available in the community
  • Designated workspace inside the home with access to high-speed internet availability (Provided by UHG)
  • Ability to navigate a PC to open applications, send emails and conduct data entry
  • Have working experience in a case management role
  • Experience working in Managed Care
  • Knowledge and/or experience with behavioral health or substance use disorders
  • Experience in a similar role will be considered instead of a degree.
  • Certification from an accredited professional health or wellness coach training program must be obtained within 1 year of hire/transfer.
  • Knowledge of community-based program services, public benefits, and other resources.
  • Excellent communication skills and diabetes Management experience

2. BA in Community Health with 3 years of Experience

  • Strength in authentically connecting with people from all walks of life with empathy and humility.
  • Ability to listen and connect with people from all walks of life.
  • Strong attention to detail and prioritization.
  • Familiarity and willingness to learn service approach models (e.g., trauma-informed, cultural humility, strength-based, and others).
  • Strong time management and planning skills.
  • Ability to make connections across internal and external teams of care.
  • Excellent organizational skills given coordination of a multidisciplinary team, various logistical components, and data acquisition.
  • Ability to work well within a team and independently.
  • Working knowledge, and familiarity with computers, and software including the use of email and Excel.
  • Willingness to learn and further develop skills reflective of best practices and trends in the field.
  • Fluency in Spanish, Haitian Creole, Cape Verdean Portuguese
  • Ability to demonstrate problem-solving skills and recommend solutions

3. BA in Social Work with 2 years of Experience

  • Knowledge, abilities, and/or skills with basic problem-solving, communication, parenting, health information, pregnancy, child development, and community resources.
  • Ability to read, write, and perform basic arithmetic at a level normally acquired through completion of a high school education
  • Bilingual language abilities and cross-cultural skills
  • Ability to convey and/or receive written/verbal information to/from various audiences in different formats
  • Ability to promote and foster participation/collaboration among individuals and groups
  • Ability to provide and/or support a level of work excellence and accuracy
  • Ability to use software applications and operate technological devices (e.g., computer, laptop, tablet, smartphone, etc.)
  • Ability to demonstrate time management
  • Completion and maintenance of certification from a formal training program, i.e., CHW.
  • Previous work experience, preferably within a health and/or social service setting.
  • Willing to work toward becoming a CPR Instructor.

4. BA in Psychology with 3 years of Experience

  • CPR certification by hospital policies or obtained within 30 days of hire
  • Maintains patient and staff confidentiality according to hospital and department policies.
  • Possesses analytical and writing skills necessary to assess, document, report, and communicate services provided to clients during client contact.
  • Communication skills including a service-oriented positive attitude necessary to relate effectively with patients, families, staff, and the public.
  • Considerable independent judgment regarding client contact, within established departmental policies and procedures.
  • Extensive ongoing communication with the Director, Resource Mother Lead, and other staff
  • Willingness and ability to participate in activities, such as the Christmas program, CPR Classes, Car Seat Class, Tobacco Education, Body Smart, and media/public relations.
  • Awareness of resources and agencies in the community available for clients.
  • Basic computer skills including commonly used applications such as Outlook and Word
  • Expected to have strong interpersonal skills and can understand and follow written/verbal instructions
  • Ability to work independently with little or no supervision
  • Must commit to excellence and high standards

5. BA in Human Services with 2 years of Experience

  • Ability to demonstrate positive customer service, patient a patient-centered approach at all times
  • Certification as a Certified Psychiatric Rehabilitation Practitioner (CPRP) 
  • Demonstrated commitment and skills to provide appropriate care to a diverse population
  • Knowledge of community resources and networking ability
  • Must have an acute attention to detail and follow through on commitments
  • Must have the ability to manage priorities and workflow and basic computer skills.
  • Dependable, energetic, self-starter.
  • Experience working with people with unstable housing, substance use issues, dual diagnoses, substance use disorder, and HIV/AIDS.
  • Ability to communicate effectively with a wide variety of individuals from patients to administrative personnel, clinicians, and physicians.
  • Ability to adhere to policy and procedures and maintain clear professional boundaries.
  • Attention to detail and ability to chart and enter data accurately in Epic.
  • Ability to drive to surrounding communities.

6. BA in Health Education with 1 year of Experience

  • Knowledge of some medical terminology
  • Computer skills and experience with Microsoft Office Products.
  • Must be able to verbally communicate proficiently and present yourself professionally.
  • Critical thinking/problem solving
  • Ability and willingness to provide emotional support, encouragement, and motivation to members
  • Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, and providers.
  • Flexibility, willingness to learn new responsibilities
  • Willingness to work in a constantly changing environment.
  • Prior healthcare experience, preferably in behavioral health
  • Bilingual in English/Spanish and proficient in data entry skills.
  • Demonstrated level of personal maturity enabling ability to provide understanding, insight and motivation to others

7. BA in Human Services with 2 years of Experience

  • Fast and efficient typing skills, access to reliable transportation
  • Experience and comfort in working in a nonprofit environment
  • Knowledge of and experience navigating medical, social, and/or behavioral health systems.
  • Experience in healthcare, community/outpatient, or social work settings preferred.
  • Experience working with children and families, community engagement, care coordination, case management
  • Knowledge of asthma and research 
  • Time-management skills and detail-oriented.
  • Ability to work independently as well as with others.
  • Strong organizational, prioritization, and written and verbal communication skills.
  • Ability to motivate and inspire others and complete required reports.

8. BA in Public Health with 1 year of Experience

  • Successful completion of a Community Health Worker formal training program such as from a community college or other educational institution
  • Customer service experience either face-to-face or by phone
  • Ability to maintain composure in stressful situations.
  • Ability to problem solve and basic knowledge of the healthcare system.
  • Prior healthcare, public health, or community-based experience in a community setting.
  • Outstanding interpersonal skills of foremost importance to interact with families and patients.
  • Interest in community health and outreach.
  • Exceptional organizational skills and ability to multi-task and work independently and as part of a team.
  • Demonstrated oral and written English communication skills.
  • Understanding of language, culture and socioeconomic circumstances and desire to work with a diverse, inner-city population.
  • Proficiency with Microsoft Office applications (i.e. MS Word, Excel, Access, Outlook) and web browsers.

9. BA in Social Work with 2 years of Experience

  • Excellent communication and social skills.
  • Experience in community awareness with relevant formal education preferably beyond secondary education.
  • Ability to work remotely and under supervision.
  • Proficiency in Arabic language and database management.
  • Believing in collaboration and collaborating effectively with health staff
  • Comfortable working and serving in a diverse and inclusive environment, and operating in a collaborative, shared leadership environment with clinical supervision where applicable.
  • Possess a personal presence that is characterized by a sense of honesty, integrity, and caring
  • Ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
  • Possess a comprehensive knowledge of the local community based on personal lived experience 
  • Ability to articulate the lived experience and perspective.
  • Certification as a medical interpreter/translator
  • Phlebotomy certification/experience or a willingness to be trained in phlebotomy.

10. BA in Health Education with 3 years of Experience

  • Must meet additional state/local requirements 
  • Ability to earn a CHW certificate and write simple correspondence.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Work requires the ability to communicate orally and to hear or communicate with the focus population.
  • Bi-lingual skills to work with patients in their native language 
  • Have Basic Life Support (BLS) certification 
  • Self-motivated and inquisitive, comfortable with asking pertinent questions
  • Ability to work in a fast-paced environment
  • Ability to demonstrate and promote ethical conduct
  • Ability to develop positive relationships with all stakeholders
  • Awareness of community and state support resources
  • Organized, detail-oriented and conflict-resolution skills

11. BA in Sociology with 4 years of Experience

  • Experience in either volunteer or paid position working in community settings with at-risk populations providing coordination of services
  • Proficient with Microsoft Office, including Outlook, Word and Excel
  • Sensitivity to and experience working within different cultures
  • Good interpersonal skills and ability to work independently and within a team environment
  • Ability to identify problems and opportunities and communicate to management
  • Developing knowledge of local, state and federal healthcare laws and regulations and all company policies regarding case management practices
  • Demonstrate compassion, support and collaboration with members and families
  • Ability to keep composure and professionalism during times of high emotional stress
  • Ability to maintain confidentiality and act in the company’s best interest
  • Proven track record of demonstrating empathy and compassion for individuals
  • Proven track record for improving processes to make things easier

12. BA in Anthropology with 2 years of Experience

  • Research and/or data collection experience
  • Experience in any of the following job categories: Social Worker, Home Health Aide
  • Certified Nursing Assistant, Certified Medical Assistant, Medication Aide, Health Coach, Health Navigator, and Healthcare Technician.
  • Knowledge and proficiency in basic Microsoft Word (creating, editing, saving, formatting), Microsoft Outlook, and Microsoft Excel
  • Access to reliable transportation
  • Have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company-sensitive documents secure
  • Live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
  • Comfort with conducting independent home visits
  • Exceptional interpersonal skills.
  • Superb written and oral communication skills, and comfort level with technology         
  • Good writing and organizational skills.

13. BA in Health Promotion with 3 years of Experience

  • Teaching, training, and public speaking experience.
  • Excellent interpersonal skills and ability to relate with individuals at all levels and with diverse communities.
  • Exhibits enthusiasm, and optimism about a person’s ability to make changes.
  • Respect for diversity and always maintain a high level of cultural sensitivity.
  • Ability to work well with others, understanding and use of Motivational Interviewing skills.
  • Excellent communication skills, able to communicate with individuals of the targeted audience (at about 10th grade level).
  • Ability to establish and maintain positive and collaborative working relationships with participants, staff and community partners.
  • Possesses life experience resulting in empathy for the needs and abilities of persons with chronic health conditions or other health issues.
  • Possesses critical thinking and evaluative skills.
  • Knowledge of basic health information, interventions, and resources.
  • Bilingual, English, Spanish and Creole

14. BA in Social Work with 2 years of Experience

  • Experience in serving the Medicaid Populations in urban or rural environments with familiarity with local formal and informal resource networks
  • Experience providing clinical services
  • Experience in community/outpatient settings.
  • Community Health Worker Certification or equivalent training and experience
  • Bilingual/target population and experience using a computer including the use of Excel and Electronic Health Records.
  • Meet all requirements set forth by the local state i.e. first aid, CPR, TB screen
  • Completed and approved CHW/Promotora certification program.
  • Excellent, effective written and verbal communication skills
  • Effective interaction with the ability to build trust and establish positive connections with patients
  • Ability to effectively communicate the philosophy, goals, and objectives of the Department.

15. BA in Psychology with 1 year of Experience

  • Work effectively with people of diverse backgrounds, ages, skills, abilities, and interests
  • Ability to work independently and with teams
  • Knowledge and understanding of the need for compliance with Renown policies
  • High standards of professional practice and ethical conduct
  • Ability to assess, evaluate and problem solve
  • Computer proficiency in software applications
  • Knowledge of community, civic, social and social services community resources
  • Ability to work independently with a minimum of supervision.
  • Ability to communicate effectively, both verbally and in writing.
  • Demonstrated ability to deal with others effectively.
  • Demonstrated ability to organize work.

16. BA in Sociology with 2 years of Experience

  • Experience working in a diverse, community-based setting
  • Successful completion of a Community Health Worker formal certification training program.
  • Knowledge of computer software applications (Microsoft Office Applications, others)
  • Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functions
  • Knowledge of basic arithmetic to make calculations, balance and reconcile figures necessary, and make changes accurately
  • Excellent customer service skills
  • Knowledge and ability to understand community-community connectedness while working in a diverse setting
  • Ability to operate office equipment effectively
  • Ability and willingness to provide emotional support, encouragement, and motivation to patients.
  • Ability to work in, and respond to demanding environment
  • Ability to work efficiently and accurately with strong attention to detail
  • Ability to operate related equipment.

17. BA in Community Health with 3 years of Experience

  • Must have Medical Assistant Certification 
  • Must remain organized and prioritize caseloads and communicate effectively with clients, clinicians, case managers, and families.
  • Sensitivity and experience in working within different cultures.
  • Ability to communicate orally and in writing in English
  • Ability to work independently or with little supervision.
  • Ability to separate personal from professional interactions with clients and maintain professional/ethical boundaries.
  • Ability to sort and file materials correctly by alphabetic or numeric systems
  • Ability to communicate in a caring and supportive manner to establish and maintain effective working relationships with patients, employees, and the public
  • Ability to work remotely from a secure private space
  • Bilingual in English and other language 

18. BA in Psychology with 4 years of Experience

  • Experience in human services or healthcare with demonstrated knowledge of or ability to work with and/or within the targeted community
  • Demonstrated technical experience with Microsoft Word, Excel (or similar databases), and Internet Explorer.
  • Excellent oral and written skills and knowledge of applicable state, federal, and/or local regulations and community resources.
  • Prior experience working with diverse, medically underserved communities
  • Must be bilingual (English/Spanish)
  • Excellent verbal and written communication skills
  • Strong interpersonal and organizational skills
  • Must be able to regularly travel to various locations, including HRHCare service sites
  • Ability to work flexible hours including evenings and weekends
  • Strong computer skills including Outlook and Microsoft Word
  • Current TB assessment and current CPR certification.
  • Strong computer skills, including experience with Microsoft Outlook, Excel and the Internet.
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