COMMUNITY ENGAGEMENT OFFICER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: July 31, 2024 - The Community Engagement Officer efficiently monitors and responds on social media, ensuring active community interaction. Proficient in digital administration tasks, including content management on platforms like WordPress and Hootsuite. Skilled in digital copywriting and data analysis, enhancing engagement strategies and reporting.

Essential Hard and Soft Skills for a Standout Community Engagement Officer Resume
  • Social Media Management
  • Digital Copywriting
  • Data Analysis
  • Content Management Systems (CMS)
  • Email Marketing
  • Google Ads
  • SEO
  • Reporting
  • Spreadsheet Proficiency
  • Social Media Publishing Tools
  • Communication
  • Adaptability
  • Creativity
  • Problem Solving
  • Interpersonal Skills
  • Organizational Abilities
  • Attention to Detail
  • Leadership
  • Teamwork
  • Active Listening

Summary of Community Engagement Officer Knowledge and Qualifications on Resume

1. BA in Communications with 3 years of Experience

  • Evidence of monitoring social media accounts and responding to comments and questions.
  • Experience of engaging with or moderating groups across different channels.
  • Experience of carrying out daily administration tasks, such as sending out template emails, pulling information. from online platforms, updating spreadsheets, etc.
  • Experience of using social media publishing platforms such as Loomly, Hootsuite, Sprout, or similar.
  • Experience managing WordPress websites and writing content for websites.
  • Digital copywriting skills with attention to detail and accuracy.
  • Reporting skills to pull together data on social media and website engagement and share it internally and a willingness to offer recommendations on the back of that data.
  • Knowledge of Google Ads and using Google's Grant programme.
  • Experience of working with councillors
  • Experience of facilitating face to face discussion groups/workshops

2. BA in Public Relations with 2 years of Experience

  • Able to plan and prioritise to meet organisational deadlines
  • Effectively manages time to achieve results
  • Ability to converse in a second or additional language
  • Able to effectively liaise with the public, health colleagues, faith groups, council colleagues by telephone and face to face
  • Ability to facilitate open discussions and ensure everyone is heard
  • Able to negotiate successfully to achieve objectives
  • Able to build effective, supportive working relationships
  • Able to quickly grasp the use of completing basic forms and NHS covid vaccination booking system
  • Demonstrated knowledge and experience in community engagement processes and practices - including the IAP2 community engagement spectrum/model.
  • High level experience in developing engagement and communication strategies and plans

3. BA in Marketing with 4 years of Experience

  • Experience with volunteer management/leadership 
  • Qualification or training in public health, health, customer services or equivalent practical experience
  • Experience of working with the community and a range of partners
  • Experience of communicating and working with underserved groups
  • Knowledge of varied and effective communication methods
  • Excellent Interpersonal skills.
  • Takes a customer service approach to service delivery
  • Strives continuously to exceed customers' expectations
  • Ability to build relationships with community members and leaders
  • Assesses and handles risk effectively
  • Ability to undertake day to day tasks with limited supervision, reporting progress at planned milestones

4. BA in Journalism with 5 years of Experience

  • Proven experience as a recruitment sales executive or similar
  • Thorough understanding of marketing techniques
  • Excellent understanding of community engagement techniques
  • Proficient in Office 365, including Word, PowerPoint and Excel
  • Knowledge of fostering or childrens services
  • Previous experience of working in a communications or marketing team
  • Knowledge of not-for-profit or charitable companies
  • Communications experience or an equivalent combination of education, training, and experience.
  • Experience with community organizing specifically within the Intersex communities 
  • Experience in working in a volunteer or non-profit setting 

5. BA in Social Media Management with 1 year of Experience

  • Meticulous attention to detail and commitment to accuracy
  • Demonstrated CRM database experience
  • Advanced technical skills and experience with the Microsoft Office suite
  • Ability to interpret data and create factual reports
  • Excellent written and verbal communication skills
  • Ability to work autonomously and collaborate as part of a small team
  • Willingness to undertake occasional work outside of usual business hours
  • Experience of working in a consultation or community engagement role
  • Knowledge of public sector operations
  • Knowledge and understanding of planning and planning policy procedures

6. BA in Communications with 4 years of Experience

  • Proven working experience in event conceptualization and execution
  • Experienced in collaborating with project teammates, educators, experts and higher education institution colleagues
  • Experience in managing projects in education or non-profit making sectors
  • Excellent written and verbal communication skills in English and Chinese
  • Strong working knowledge of Microsoft Office Suite
  • Solid organizational skills including attention to detail and multitasking skills
  • Outstanding project management knowledge and skills
  • Be comfortable working with a team of self-driven professionals who value competence and efficiency
  • Comfortable working in an emerging project backed by information technology
  • Experience in qualitative and quantitative feedback analysis is desirable.

7. BA in Public Relations with 3 years of Experience

  • Prior experience with the development of community programs.
  • Stakeholder engagement experience
  • Communications experience
  • Marketing and engagement skills
  • Passion for resident involvement
  • A strong verbal and written communicator at all levels
  • Confident customer-facing personality
  • Hard-working and positive attitude
  • Experience in project planning for a Housing Community
  • Experience with Microsoft Office Suite, Publisher, and Excel

8. BA in Marketing with 5 years of Experience

  • Confident, empathetic and can show resilience when working under pressure.
  • Can act as a community advocate with the capability to translate and tailor complex information to suit diverse stakeholder groups. 
  • Excellent stakeholder relationship skills with the ability to address issues from the community, and be the community interface.
  • Can develop highly effective collaborative relationships. 
  • Has a good understanding of writing, coordinating and preparing project information, including newsletters, construction updates, presentation materials, community and stakeholder correspondence and relevant briefing materials.
  • Sound experience in, and a track record of designing and delivering multi stakeholder and community engagement program outcomes
  • Demonstrated understanding of best practice stakeholder and community engagement strategies and approaches, including co-design
  • Excellent stakeholder management skills
  • Demonstrated adept project management skills and accountability