COMMERCE JOB DESCRIPTION

Commerce Account Executive Roles:

• Developing opportunities and sales accounts across North America;
• Identifying and qualifying high value opportunities for Mendix;
• Building relationships and establishing communications at the highest executive levels in your accounts to understand their needs and priorities, and to speed and simplify the deal process;
• Confirm and communicate the differentiated value of Mendix to the customer at both the technical and business levels;
• Understanding the formal and informal buying process in the customer's environment;
• Identifying the customer approvers, decision makers and influencers and develop strategies for each to mitigate risk and increase deal confidence;
• Taking a core role in the closing process including negotiations and procurement activities;
• Consistently communicating and brainstorming with extended team around all aspects of account and opportunity development.

Commerce Account Executive Requirements:

• Software sales experience (2-5 years) and a demonstrated track-record of consistently meeting or exceeding annual quota and performance targets;
• Demonstrated ability to build and manage customer executive relationships at the highest levels;
• Demonstrated ability to manage complex sales cycles including the ability to provide coordination and direction to your extended team;
• Outstanding communication and interpersonal skills;
• Ability to articulate complex ideas and strategies;
• Strong orientation to team communication and collaboration;
• Thorough knowledge of Salesforce.com to maintain a current and accruate pipeline;
• High Energy and great attention to detail;
• Ability to travel extensively across North America;

Commerce Analyst Responsibilities:

• Analyze Amazon business to drive revenue growth and profitability while supporting the brand’s high-end positioning.
• Embrace a customer centric view, understanding the CLTV based on point of acquisition, first product purchased, and repeat behavior including Subscribe & Save membership.
• Support the product forecasting process across both Tea and Coffee brands to inform our supply chain buy plans.
• Analyze promotional activities on Amazon including lightning deals, coupons, and deal of the day.
• Support measurement for the testing and optimization program and feed insights back to drive further growth.
• Share insights with Product Development and Marketing teams to support new product development and enhancement of the existing portfolio.
• Collaborate and share learnings with DTC colleagues to support growth across both businesses.
• Support Advertising colleagues to measure impact of Advertising investments.

Commerce Analyst Experience and Qualifications:

• BA/BS (Business, Marketing, Mathematics, Economics or related fields)
• 3-5 years of professional working experience in Analyst or related capacity
• Proficiency with analytics tools – Microsoft Excel, SQL/Snowflake, and Tableau a plus
• Experience with Selling on Amazon, and Seller Central reporting
• Passion for the startup environment with a desire to “make a difference”
• Must be organized, driven, a team player and possess excellent “can do” attitude
• Adaptable, positive, curious and self-motivated
• Willing to learn and take on new challenges. Passionate and persistent about finding solutions.
• Comfortable drawing logical conclusions and presenting insights which drive business growth and optimization

Commerce Architect Functions:

• Support and architect best-of-breed solutions for Capgemini customers
• Diagnose and solve technical problems related to Commerce platform implementations
• Interact with clients to create end-to-end specifications and solution architecture for Commerce solutions
• Support business development including sales and preparing technical responses in written proposals
• Participate in selection process of technical team members
• Recommend best practices based on past experience, research, frameworks, design patterns, and visionary thinking and stay on top of technology trends and developments
• Collaborating with our global and diverse teams to ensure customers' success

Commerce Architect Requirements:

• The ideal candidate should have solid experience implementing Commerce solutions with at least 2-3 project implementations in any of the platforms (SAP Commerce, Salesforce Commerce, Commercetools, Adobe Commerce)
• 8-10 years of hands-on enterprise development/architecting experience
• Strong solid understanding of at least one of commerce platform Commerce architecture, Design and Configurations
• Worked on various aspects of Commerce not just limiting to PIM, DAM, DXP and integrations with various peripheral systems like ERP, CRM etc
• Architecting and developing powerful commerce features such as multisite and multichannel delivery, personalization targeting, content aggregation & syndication, content management, multilingual support, automated workflow management, social media etc
• Team-player with great knowledge and understanding of the key commerce platforms in the space of composable best-of-breed technologies
• Good understanding and experience on achieving NFRs like performance, security, accessibility & responsiveness is a plus
• Have experience in agile or related project execution methodologies
• Experience in architecting/building headless solutions is a plus
• Excellent communication skills (verbal and written)

Commerce Assistant Responsibilities:

• Perform various administrative jobs
• Help with day-to-day tasks such as following up on emails or calls, reminding the account manager of tasks to get done, ensuring the day-to-day runs smoothly and ensuring all departments have the necessary information to proceed with the deals loaded
• Put together amazing deals
• Doing market research
• Maintaining and cultivating relationships
• Ensure products are loaded onto the backend with accuracy and correct and relevant information
• Help the account manager/s’ monitor and track suppliers to increase growth overall
• Present deals and technical information in an easy-to-understand and exciting manner
• Compile accurate spreadsheets and gather all required information before loading deals, heading into meetings, or preparing for sales campaigns
• Test and evaluate new products and understand quality requirements

Commerce Assistant Qualifications:

• Tertiary qualification (preferably BSc / BCom degree)
• At least 1 year of demonstrated sales or relevant experience
• Good understanding of planning and the logistics process relating to the product
• Excellent people skills and intuitive to customer business needs
• The ability to work independently and within a team
• Sound analytical, organising, multitasking, interpersonal communication (verbal and written) and negotiation skills
• Strong affiliation to systems, utilising them to increase productivity in line with the business strategy
• Competency in all computer packages, ie
• Outlook, Excel (Advanced), PowerPoint, Internet
• Great attention to detail, strategic thinking, and problem-solving
• Ability to work under pressure and embrace feedback
• Detail and goal orientated
• You are a fast learner that finds it easy to adjust to a changing environment
• Resilience is a value that you strongly align yourself with

Commerce Developer Duties:

• Must understand eCommerce architecture, product, order and inventory flows in order to create detailed designs, architectural documents, and develop complex applications
• Work with Sales Force Commerce Cloud, SFCC and partners for any site changes
• Code and Deploy Applications in a Cross-Platform, Cross-Browser Environment
• Be able to support the full code review and release management for SFCC
• Ensure all developments are fully documented, go through a testing process, and meet high level design requirements eg data, customer experience, architecture, security, quality & operations, as well as regulatory & industry standards so projects are fit for purpose leaving testing & transitioning to live
• Accurately report all development activity through timesheets, report on development progress and issues, identifying remedial action when required to address problems and keep development on track
• Produce code assets in adherence to departmental standards
• Work with design agencies and the user experience team to develop user interface concepts that support the intended purpose

Commerce Developer Requirements:

• Bachelor’s Degree preferred or equivalent work experience
• Minimum 3-5 years’ experience in Web Development
• Strong background in SFCC/Demandware
• Experience with eCommerce/Digital environment
• Working knowledge of corporate retail environment is a plus
• Knowledge of SQL Commands and Procedures
• Batch file scripting experience is required
• Strong technical experience in production with Demandware / commerce Cloud
• Demandware Certified
• Relational Databases such as Microsoft SQL and Oracle
• Build processes and tools (ANT, Maven, automated builds, continuous builds)
• Source control processes & tools (Subversion and Mercurial)
• JavaScript, AJAX, HTML, CSS, XML, JQuery, JavaScript UI frameworks, JAVA, 
• NET, SQL, SQL procedures and scripting

Commerce Manager Details:

• Manage a team and responsible for all day-to-day operational aspects of the Ecommerce channel (desktop, mobile, table), including inventory management, merchandising, contents publishing, product information, user experience, order fulfillment, shipping methods, payment methods, customer service & housekeeping
• Deliver the annual sales, margin and EBITA identified in the strategic plan for the region
• Deliver consistent brand and user experience for all on-line platforms (desktop, mobile, tablet)
• Define the Ecommerce requirements (toolbox, site experience, services, etc) necessary to meet business goals
• Maintains Ecommerce planogram, monitoring replenishment and demand (out of stock notification) opportunities, adjusts stock levels and plans for incremental needs
• Partners with cross-functional team to ensure all images, product launches, product placements and copy are accurately represented and are in alignment with overall strategies
• Monitors customer service and fulfilment issues. Partner with Customer Service to resolve escalated issues in a timely and efficient manner. Manages relationship and SLAs with Customer Service, Fulfillment Center, and Platform vendor
• Work closely with Marketing team by supporting with data to create more effective marketing on a country-level and regional-level basis, considering cultural customs, seasonal issues, local events etc
• Troubleshoots and resolves issues with data feeds, integrations, site tags, and other aspects of the website environment. Builds strong working relationships with service providers and system integrators
• Other ad-hoc duties as assigned

Commerce Manager Experience and Qualifications:

• BSc or MSc in Marketing, Business Administration or related fields.
• Extensive experience in E-Commerce in Nigeria
• Experience in techniques and practices related to online retailing and web merchandising.
• Extensive knowledge of website management
• Expert written and verbal communication
• Proficiency in MS Office Suite.
• Market research and analysis
• Strong work ethic
• Integrity, interpersonal skills and teamwork
• Passion for the luxury industry
• Experience in using data analytics tools E.G: google data studio, Office suites
• Experience with STO Management

Commerce Project Manager Roles:

• Responsible for leading eCommerce project teams.
• Develop and maintain project plans to monitor and track progress for external and internal stakeholders.
• Build project dependencies, resource allocation across projects and critical success factors.
• Ensure deliverables are on track and deadlines are met.
• Identify and quickly resolve project roadblocks, managing risks and issues related to projects.
• Maintain issues logs and decision logs and manage to closed status.
• Balance business needs with project risks, resource availability and platform restrictions
• Facilitate cross-department and cross-brand communications bring efficiency to the organization and bringing the right project members and stakeholders together at the right time.
• Facilitate meetings, workshops and collaboration sessions and push execution and alignment on organizational initiatives.
• Work closely with Solutions leads for business requirements gathering and test planning strategy and execution.
• Track project performance, metrics and post project deliverables for future process enhancements.

Commerce Project Manager Skills, Abilities and Experience:

• Strong project management skills with a background in an eCommerce process.
• 3-5+ years Technical or business acumen, CAPM preferred.
• Experience in Project Management and eCommerce required.
• eCommerce platform and 3rd party vendor experience preferred (Salesforce, Hybris, Cybersource, Vertex, Adyen)
• Experience with backend integration and end to end eCommerce business processes
• Understanding of the SDLC (software development life cycle)
• Proven ability to partner with peers
• Good facilitation skills and experience in organizing and coordinating workshops and meetings
• Strong conflict management skills
• Advanced proficiency with Microsoft Project & Office (Access, Excel and PowerPoint) applications
• Strong organizational skills
• Experience with leading large and small projects
• Experience with consumer platform testing

Commerce Specialist Functions:

• Negotiating customer terms, concluding new / current customer contracts
• Organizing strategic and micro marketing plans
• Designing weekly-based campaigns to increase consumer interaction
• Publishing and following up weekly-based campaigns, report its results
• Following and reporting market trends, competition and dynamics
• Following the new market trends and adapting work strategies
• Bringing market insights and dig out market trends to translate into solid opportunities and synergies in the region (new product ideas, product/pack formats and labelling) 

Commerce Specialist Experience and Requirements:

• Bachelor’s degree in Business Administration, Economics, Marketing or related fields from reputable universities
• 2-5 year experiences of key account management in e-Commerce business
• Startup experience is a plus
• Proven experience in business reporting and controlling
• Good knowledge of key account management and e-Commerce trends
• Excellent presentation, strong communication and relationship building skills
• Ability to engage and drive various stakeholders to e-Commerce topics
• Ability to adapt in a fast-changing environment
• Team work oriented, self-motivated and open-minded