Job Summary:

• Ensures focus is service excellence, communication/transparency, innovation, data integrity, workflow integration, and collaboration with broader community health and social services stakeholders.
• Ensures staff has the information and resources to make successful plans and decisions.
• Ensures all people-related issues, including recruitment, grievances and labor relations issues, are aligned to HR and Corporate standards and practices.
• Helps to break down barriers to employee success, ensuring collaboration and cooperation with other teams within their division and department
• Ensures Occupational Health & Safety policies, programs and practices are implemented and maintained.
• Ensures all individuals under supervision have been informed of hazards and instructed on the necessary risk control and emergency response measures.
• Establishes and maintains partnerships with community social agencies, and community health agencies including hospitals, and educational institutions.
• Facilitates an open dialogue among patients and external stakeholders requesting assistance with MIH/ECN department issues, questions, or program design.
• Liaises with the Niagara Regional Base Hospital Program, health care stakeholders, and other emergency stakeholders.
• Participates on committees, special projects and assignments, as required/assigned.
• Ensure goods and services are acquired by the procurement policy.
• Authorize, and administer the acquisition of goods and services for the operating unit and direct reports by the procurement policy and procedures

Skills on Resume: 

• Service Excellence (Soft Skills)
• Effective Communication (Soft Skills)
• Innovation Management (Hard Skills)
• Data Integrity and Analysis (Hard Skills)
• Workflow Integration (Hard Skills)
• Collaboration and Community Engagement (Soft Skills)
• HR and Compliance Management (Hard Skills)
• Procurement and Resource Management (Hard Skills)

Job Summary:

• Supervise staff assigned to each area to ensure compliance with Ocean Reef Community Association (ORCA) policies and procedures.
• Ensure staffing and scheduling for all positions are maintained at appropriate levels.
• Ensure that all areas are operating properly and implement corrective actions and/or make recommendations for solutions via the proper chain of command.
• Participate in the annual budget process and ensure adherence to the budget.
• Ensure ordering and purchasing of Public Safety supplies are maintained at adequate levels.
• Supervise the Armed Security program, ensuring that compliance, policies, and laws are followed correctly, including shifts, assignments, etc.
• Manages and directs the Security and Code & Compliance functions.
• Coordinates additional patrol-related duties, including maintaining the flow of traffic within the community and assisting in the security of community events.
• Develops and maintains a field training program.
• Ensures personnel is appropriately trained and maintains certifications.
• Coordinates periodic training for critical incidents, mass casualties, and other large-scale events in coordination with Ocean Reef Fire Rescue and other local first responders.

Skills on Resume: 

• Staff Supervision and Management (Soft Skills)
• Budget Management (Hard Skills)
• Operational Oversight (Hard Skills)
• Compliance and Regulation Adherence (Hard Skills)
• Security Program Management (Hard Skills)
• Training and Development (Soft Skills)
• Coordination and Communication (Soft Skills)
• Inventory and Supply Management (Hard Skills)

Job Summary:

• Ensures the respective Public Safety policies, procedures, and rules are up to date.
• Develop respective Public Safety policies and procedures to improve efficiencies and support the vision of the Vice President/Director of Public Safety.
• Develop a culture of customer-service-oriented patrol.
• Making employment recommendations, including hiring, promotion, and disciplinary action.
• Appropriately evaluates employees under his or her command.
• Keeps the chain of command aware of unusual circumstances.
• Must be knowledgeable of state laws about security guards, homeowner associations, traffic, firearms, and other pertinent statutes.
• Organize and coordinate various tasks, schedules, records, files, and documentation for all assigned areas.
• Organize tasks and meet deadlines.
• Exercise prudent judgment and decision-making.
• Use a problem-solver approach, and build strong relationships with the community and other stakeholders.
• Prepare, coordinate, and initiate action plans based on the National Incident Management System.

Skills on Resume: 

• Policy Development and Implementation (Hard Skills)
• Customer Service Orientation (Soft Skills)
• Human Resource Management (Hard Skills)
• Communication and Reporting (Soft Skills)
• Legal Knowledge (Hard Skills)
• Organizational Skills (Hard Skills)
• Judgment and Decision-Making (Soft Skills)
• Community Relations and Problem Solving (Soft Skills)

Job Summary:

• Ensures programs are by established proven methodologies so that the Emergency Services meets/exceeds government standards and public health needs.
• Oversees customer service and MIH program continuous quality management and improvement, training and education programs for all Emergency Services MIH/ECNS staff, including a comprehensive orientation program for new team members.
• Develops and implements quality management and education/training programs
• Ensure MIH Team Paramedics and Emergency Communications Nurses are providing appropriate services in a manner that is consistent with the industry standards, local community needs, and  Emergency Services policies.
• Ensures documentation that meets patient and health care provider needs is completed and distributed by the Ambulance Act and any other applicable regulations or internal policies and procedures
• Ensure the confidentiality and security of all documents is maintained.
• Addresses community concerns and identifies changing public expectations about EMS's role in the delivery of healthcare services
• Compiles, assesses and reports on programming feedback, findings and research
• Develops recommendations and actions for improvement by best practices and legislation.
• Ensures program delivery complies with relevant legislation, policies and guidelines that provide full, efficient, cost-effective emergency services that are seamless, integrated, accountable, and accessible to all people
• Develops implements and maintains an auditing program that provides retrospective reviews of charts and related documentation.

Skills on Resume: 

• Quality Management and Improvement (Hard Skills)
• Training and Education (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Documentation and Confidentiality (Hard Skills)
• Community Engagement (Soft Skills)
• Data Analysis and Reporting (Hard Skills)
• Auditing and Compliance Monitoring (Hard Skills)
• Program Development and Implementation (Hard Skills)

Job Summary:

• Conducts program audits and system reviews to ensure compliance with mandated legislated regulatory protocols and industry practices
• Working collaboratively with the Manager of Regulatory Compliance, investigating concerns, identifying areas where improvement to meet established objectives
• Action to ensure MIH staff correct performance deficiencies.
• Provides guidance and quality management recommendations, including follow-up concerning risk management in matters arising out of all investigations.
• Analyzes reports and presents data on existing systems, service levels, demand forecasts and other relevant information.
• Reviews the effectiveness of service objectives including measurement of MIH team performance, medical service approaches, customer satisfaction and economic efficiencies, identifying relevant demographics specific to Niagara Emergency Services and geo-specific data.
• Monitors the effectiveness of specialized health care equipment utilized by MIH teams, recommending changes to equipment and practices, and monitoring the effectiveness of practices and equipment utilized.
• Assists Manager of Regulatory Compliance in attaining ECNS accreditation (International Academy of Emergency Medical Dispatch), as well as Ministry of Health certification process requirements.
• Enables results with the organization’s human capital strategy to foster employee engagement.
• Directs and provides leadership for the activities and coaching of direct reports, providing work direction, setting priorities, assigning tasks/projects, determining methods and procedures to be used, resolving problems, ensuring results are achieved, and managing staff recruitment, performance, and skill development activities
• Ensures alignment and coordination of activity and quality of output between teams and within broader EMS service under their direction

Skills on Resume: 

• Regulatory Compliance Management (Hard Skills)
• Quality Management and Risk Mitigation (Hard Skills)
• Data Analysis and Reporting (Hard Skills)
• Performance Evaluation (Hard Skills)
• Equipment and Practice Optimization (Hard Skills)
• Accreditation and Certification Support (Hard Skills)
• Human Capital Strategy and Leadership (Soft Skills)
• Team Coordination and Alignment (Soft Skills)