• Provides and Sets production schedule (GM and others may have input.)
• Provides training and direction to perform all aspects of work done on the line.
• Conveyor line speeds and oven temps.
• Managing Masking, hanging, spraying, unloading and packing operations.
• Responsible for production and paperwork for the line they oversee.
• Supervise employees and communicate, delegate, and motivate positively and creatively.
• Understands and can perform all aspects of work done on the line.
• Resolves employee issues where possible, and takes other issues to the Plant Manager, VP of Operations, or HR Manager
• Reports resolved issues to Controller for documentation.
• Performs daily/weekly inspections of all equipment, and keeps Maintenance Manager informed of issues.
• Work with sprayers to ensure proper materials and application.
• Transporting product to and from shipping/receiving.

• Triage and call out reported bugs to the Engineering
• Attempt to reproduce the issue, use key diagnostic dashboards and specific troubleshooting steps including runbooks to resolve the validity of reports
• Identify team ownership and involve the accurate engineering resource
• Build responses and support instructions for all support agents globally
• Identify and provide workarounds when applicable to minimize customer impact of live bugs/outages
• Apply deflection methods to improve customer experience during an outage
• Identify and upload the accurate IVR(s)
• Identify and edit help center nodes to be displayed on help.uber.com and through all application versions.
• Phab creation and management of prioritization and communication with appropriate engineering teams
• Provide regular tracking and reporting of all bugs and outages that impact support metrics
• Process improvements for bug and outage reporting as the needs of the organization and the team evolve
• Maintain and continue to build a library of resources used while supporting outages
• Crisis response and settling potential user impact of a crisis
• Receive pages for all crises that could potentially impact users

• Managing and maintaining a highly-skilled, efficient, and effective local team across several Cybersecurity Operations service lines.
• Supporting the definition, management and continuous improvement of the core functions and processes that underpin a successful, effective and globally scaled monitoring, alerting, and security incident response capability.
• Ensuring a comprehensive and smooth handover between the global teams as shifts end and begin.
• Maintaining an up-to-date awareness and intelligence-led understanding of the current
• Predict the threat landscape so that impact on businesses or services can be anticipated and where possible, pre-emptive monitoring, alerting, and response capabilities can be deployed.
• Collaboration with the wider GCO (and IT) teams to ensure that the core, underlying technological capabilities that underpin an effective and efficient operational response to current and anticipated threats and trends remain fit for purpose.
• Identification of processes that can be automated and orchestrated to ensure maximum efficiency of global Cybersecurity Operations resources.
• Ensuring analysis time is efficiently focused on the more challenging and potentially higher risk problems and tasks, not on high-volume/low-risk, repetitive tasks or processes, thus helping to effectively reduce false positive and false negative events.
• Managing the collaboration with the wider GCO teams (and wider business/function teams where applicable) in the production and maintenance of efficient and effective incident response playbooks.
• Supporting the Identification, development, and implementation of new detections 

• Maintaining a global view of the GCO mission and working with local stakeholders in the region and country to bring together both the global perspective as well as the more local message to clearly and effectively demonstrate the team’s commitment and value.
• Promoting a “self-critical” and continuous assessment and improvement culture whereby identification of weaknesses in the bank’s control plane are brought to light and addressed in an effective and timely manner.
• Embedding a culture of individual self-improvement, development, and self-directed learning
• Ensure staff are expected to maintain subject matter expertise within their area of focus and the realm of cyber security more broadly.
• Supporting engagement of Global Businesses and Functions to drive a global uplift in cyber-security awareness
• Evangelize Cybersecurity efforts and success.
• Ensuring operation within a post-mortem framework that delivers a detailed analysis of the root cause of incidents 
• Produces findings and recommendations that support control adjustments to better protect the bank.
• Production of Management Information related to the CSIRT mission that is appropriate to the target audience, supported by data and experienced analysis enabling informed decisions.
• Engagement within the Lines of Defense Risk Management Framework
• Ensure complete transparency and effective working relationships across all lines of defense.

Skills: Global and Local Stakeholder Management, Continuous Improvement Culture, Self-Directed Learning and Development, Subject Matter Expertise in Cybersecurity, Global Cybersecurity Awareness, Cybersecurity Evangelism, Post-Mortem Analysis and Reporting, Management Information Production

• Ensure that all members adhere to U.S. Naval Sea Cadet Corps (USNSCC) standards of conduct
• Review and provide endorsements to action items (e.g., awards, personnel actions) submitted by the chain of command
• Supervise subordinate regional directors and, when necessary, intervene to address deficiencies at any level of the chain of command
• Monitor the recruiting, retention, and training efforts of subordinate units, and direct any needed corrective action
• Ensure the development and successful operation of training contingents and local training
• Investigate allegations of misconduct as reported up the chain of command
• Establish working relationships with military commands to ensure maximum utilization and availability of support to units and training contingents
• Instruct command leadership courses to unit commanding officers and executive officers
• Assist the executive director in administering the USNSCC and crafting policies to further the objectives and mission of the program

Skills: Leadership and Supervision, Regulatory Compliance, Program and Training Management, Interpersonal and Relationship Building, Policy Development and Implementation, Instruction and Training, Analytical and Endorsement Skills, Corrective Action and Problem Solving

• Experience in cyber security, with a focus on detection and response to malicious activity using log data from systems, network devices, and security tools
• Have experience with core enterprise infrastructure and security-supported technologies including data protection elements such as DLP, tokenization, encryption, endpoint security, and perimeter protection such as firewalls or WAF, SIEMs, IPS/IDS, and managed security services
• Have scripting experience with Bash, PowerShell, or Python and the ability to use these skills to aid in responding to incidents involving Windows, Linux, and Mac hosts
• Have experience developing detection logic for enterprise SIEM systems and with exploitation techniques and use case development
• Have experience writing procedural documentation (playbooks and runbooks) to serve as job aids for junior analysts
• Have a strong work ethic and a proactive mindset with the ability to think “outside of the box” to solve problems
• Have a proven ability to work independently and without regular tasking or direction in completing key tasks and initiatives
• Ability and confidence to act with decisiveness on critical decisions
• Ability to multi-task and make sound judgments in a fast-paced, high-stress environment
• Ability to challenge information if the response does not fit the situation
• Ability to prioritize and drive issues to a successful resolution

Qualifications: BA in Military Science with 5 years of Experience

• Have overall experience in a technical customer support capacity 
• Experience in running incidents/situations/crisis events in a large, complex environment
• Working knowledge and experience with a wide range of enterprise technologies including cloud-based environments, database services, middleware, storage, network, and virtualization technologies
• Maintaining a professional demeanor and attitude while being assertive
• Ability to Matrix management of processes and resources including third parties
• Ability to resolve conflict to move forward to resolution
• Ability to learn and retain knowledge on new applications and use the knowledge in daily interactions
• Excellent written and oral communication skills
• Ability to comprehend and communicate technical information to technical and non-technical audiences, and explain impact in business terms
• Ability to create and present executive-level presentations
• Demonstrated ability to utilize tools such as MS Office Suite and CRMs
• Experience with the installation, support, usage, or administration of Verint software
• Contact center operations and project management experience 
• Knowledge of telecom systems (CTI, PBX, VOIP)

Qualifications: BA in Leadership Studies with 8 years of Experience

• Experience in incident management or technical support for an enterprise software company
• Strong leadership and executive presentation skills.
• Proven knowledge of incident management and problem management frameworks (eg. ITIL) as there will be cross-functionality responsibilities
• Demonstrable understanding of distributed systems concepts
• Ability to work multi-functionally and to influence/execute across groups
• Strong critical thinking, and decision-making abilities, good interpersonal skills, both verbal and written.
• Work well in a dynamic changing environment and is comfortable with ambiguity.
• Negotiation, mediation and conflict management skills.
• Knowledge of Jira, SFDC, Confluence and basic understanding of cloud technology.
• Experience with internal and external communication.
• Be able to articulate & translate complex, technical information into easily digested and understood jargon-free terms.
• Rotation on-call responsibilities which include weekends/holidays.
• Working knowledge of ITIL/ITSM incident, problem, and change management components

Qualifications: BA in Political Science with 11 years of Experience

• Very strong verbal and written communication skills
• Ability to act decisively and lead in a crisis
• Strong ability to coordinate multiple tasks simultaneously
• Excellent technical triage and troubleshooting skills
• An insatiable thirst for knowledge of how things work and the ability to retain information
• Use strong interpersonal skills to create lasting partnerships and work collaboratively with multiple teams
• Working knowledge and experience with a range of enterprise technologies at scale including cloud-based architectures(e.g. AWS, GCP), load balancing, DNS, networking, networking security, containers, Linux operating systems, databases, storage, application development, or release processes.
• Experience in developing best practices for highly available systems
• Experience leading incidents in a large-scale, complex environment
• Scripting ability in Bash, Python or Go
• Software development and release experience in cloud environments
• Have Project management experience

Qualifications: BA in Strategic Studies with 9 years of Experience

• Have industry experience or related incident management experience 
• Previous administrative experience 
• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
• Excellent customer service and problem-solving skills
• High-quality organizational skills
• Ability to work well under deadlines and to multi-task
• Ability to build relationships and coalitions within the community
• Excellent verbal, and written communication, critical thinking and problem-solving skills
• Highly organized and capable of filling administrative tasks quickly
• Working experience in customer service management
• Strong communication skills, including both verbal and interpersonal

Qualifications: BA in International Relations with 3 years of Experience