Job Summary: 

• Plan and execute cross-functional support command centers for high-profile clients aimed at ensuring the best possible experience for candidates and clients
• Work cross-functionally with internal departments to transform or streamline existing procedures to align operational procedures around the needs of the customer and maximize effectiveness and efficiency.
• Serve as a liaison and strategic change agent for the Operations Command Center by working across regions and departments at all levels
• Identify root causes, trends, and potential sources of problems, then own the execution of projects to effect change.
• Take responsibility for sharing experiences with peers through knowledge management activities
• Create and document resolutions, knowledge base articles and/or procedural materials for future reference.
• To identify, develop, and execute proactive measures to preempt potentially candidate-impacting issues.
• Identify, report on, and mitigate any risk to core functions as a business.
• Highly detail-oriented with a strong ability to manage and execute simultaneous projects and tasks.
• Provides governance, functional goal definitions, and critical success factors for the major ITIL processes focusing on Continual Service Improvement (CSI)
• Remains updated on the latest ITIL industry standards

Skills on Resume:

• Cross-Functional Collaboration (Soft Skills)
• Process Improvement (Hard Skills)
• Strategic Change Management (Soft Skills)
• Root Cause Analysis (Hard Skills)
• Knowledge Management (Hard Skills)
• Documentation Skills (Hard Skills)
• Risk Management (Soft Skills)
• Project Management (Soft Skills)

Job Summary: 

• Monitor and identify abnormalities in the application and infrastructure
• Perform regular System health checks to verify that the system is operating optimally. 
• Perform first-level troubleshooting on the System, and resolve the problem or escalate to relevant parties for support. 
• Conduct fact-finding on incident occurrence, impact assessment and severity rating and triage with relevant agencies
• Perform post-change System health checks to verify that the changes did not cause conduct disaster recoveries, contingency tests, relevant scheduled changes, coordination of incident and problem management, execution of incident recoveries and problem resolutions, etc. 
• Review and verify the accuracy of operational scripts. 
• Suggest areas of improvement and performance improvement of the processes, procedures and the use of tools. 
• Create or generate reports for monitoring, analytics, or audit purposes, including consolidation of records for reporting purposes. 
• Manage the life cycle of change requests, incident tickets and problem tickets from creation, update, and escalation to closure. 
• Maintain and update System documentation and inventory of System assets.

Skills on Resume:

• System Monitoring (Hard Skills)
• Troubleshooting (Hard Skills)
• Incident Management (Hard Skills)
• Data Analysis (Hard Skills)
• Process Improvement (Hard Skills)
• Communication (Soft Skills)
• Problem Solving (Soft Skills)
• Documentation Skills (Hard Skills)

Job Summary: 

• Be responsible for customer and internal security updates.
• Establish effective lines of communication with the SOC Cybersecurity Analyst team and management to ensure cases are flagged that require immediate attention.
• Provide support for complex network environments including problem-solving and taking ownership of unfamiliar tasks and problems and seeing them through to completion.
• Document incidents, maintenance, and problem details in near real-time.
• Detect and analyze alarms to provide basic to moderate fault isolation and troubleshooting, escalating to SOC Cybersecurity Analyst or management
• Ensure SLAs are met as per customer agreements.
• Perform security event analysis and intrusion detection (IDS/IPS Incident response – triage, incident analysis, remediation).
• Provide first-level technical resolution for security alerts and SOC service requests.
• Escalate first-level security alerts to second-tier SOC Analysts
• Demonstrate problem-solving skills that contribute towards the resolution of any issues that arise.
• Document solutions, processes, or procedures and present them in writing, verbally on the phone, or in person.
• Utilize discretion and independent judgment in investigating and resolving matters of significance on behalf of management about customer security alerts and events

Skills on Resume:

• Network Troubleshooting (Hard Skills)
• Incident Documentation (Hard Skills)
• Communication (Soft Skills)
• Problem Solving (Soft Skills)
• Intrusion Detection System Operation (Hard Skills)
• Service Level Agreement Management (Hard Skills)
• Analytical Thinking (Soft Skills)
• Independent Judgment (Soft Skills)

Job Summary: 

• Maintains a comprehensive understanding of the Company’s Enterprise Resource Planning System related to piece part planning and end-item delivery schedules
• Coordinate the resolution of delivery problems immediately and through collaboration with others
• Demonstrates decision-making authority and influencing skills to adjust part processing direction or instruct others to minimize schedule slip concerning the Production (Master) Schedule
• Chairs daily/weekly part coordination meetings across manufacturing sites/suppliers.
• Coordinates information flow including files and visualizations
• Assists in facilitating speedy resolution to part non-conformances by engaging Quality Assurance in part disposition
• Recognizes significant problems that cannot be resolved through normal actions and elevates notice to mitigate risk and impact to the end item delivery requirements
• Develops and implements processes, to allow escalation of issues to the home site functional Managers
• Monitors part fabrication and supply chain processes, escalating issues in the process to the home site functional Manager(s).
• Challenges change to delivery plans and exhaust all potential options to recover the schedule
• Develops and improves Command Center standard work documentation.
• Assists Command Center Process Leaders in meetings, developing and improving standard processes, metrics, etc.

Skills on Resume:

• ERP System Proficiency (Hard Skills)
• Supply Chain Management (Hard Skills)
• Problem Solving (Soft Skills)
• Decision Making (Soft Skills)
• Collaborative Communication (Soft Skills)
• Risk Management (Soft Skills)
• Process Improvement (Hard Skills)
• Meeting Facilitation (Soft Skills)