Cocktail Server Job Description

Guests on the gaming floor expect a drink within minutes without leaving their seats, while floor supervisors expect intoxication to be flagged early. The cocktail server answers to both. It is a front-line hospitality position in casinos, where complimentary drinks go only to guests who are actively playing and service rounds run on a clock of roughly 20 minutes. Beverage managers judge the work on the accuracy of drink accounting and on how calmly a difficult moment is passed up to management.

In this role, the Cocktail Server carries the guest experience on the casino floor and upholds the property's responsible alcohol service standards during every round. The position sits within the beverage department alongside bartenders and barbacks, with a supervisor or manager setting the shift's priorities and handling any guest situations escalated from the floor.

Career Impact: Responsible alcohol service certification and documented experience with intoxicated-guest procedures give candidates a service record that gaming employers recognize.

Business Impact: Accurate comp coding gives beverage managers reliable spend data by table, slot, and promotion type, while prompt service keeps guests at their machines.

Growth Opportunity: Familiarity with call and premium brands and with promoting casino events prepares a server to move into bartender or beverage supervisor positions.

• Serve alcoholic and nonalcoholic beverages to casino guests, taking orders accurately and keeping service rounds within property time targets.
• Monitor guest alcohol consumption and verify legal age when in doubt, escalating concerns to management under responsible service guidelines.
• Record drink orders and code complimentary items under the correct table, slot, or promotional category.
• Handle cash according to procedure and secure all money and tickets at the end of each shift.
• Stock and set up the service station before each shift, including cups, napkins, garnishes, and coffee supplies.
• Clear empty glasses, bottles, and ashtrays from guest areas and keep the station sanitary during and after the shift.
• Answer guest questions about casino services, promotions, and events while promoting property programs.
• Coordinate with bartenders, servers, and supervisors to resolve guest service concerns within property guidelines.

• High school diploma or general education degree (GED), or equivalent work experience.
• 6 or more months of cocktail service experience, preferably in a high-volume casino, club, or restaurant setting.
• Ability to obtain and maintain responsible alcohol service certification and to recognize and handle intoxicated guests appropriately.
• Clear spoken and written English communication with guests, bartenders, supervisors, and other servers throughout each shift.
• Basic math skills to count money, make correct change, and calculate drink totals accurately.
• Guest service skills, including the patience, tact, and diplomacy needed to resolve complaints from upset guests.
• Ability to follow department, property, and legal policies covering alcohol service, cash handling, and workplace safety.
• Ability to stand for extended periods and lift and carry loaded cocktail trays safely on crowded floors.

• Availability to work nights, weekends, holidays, and special events such as banquets or concerts as scheduled.
• Ability to stay calm and organized under pressure in a crowded, noisy casino environment.
• Working knowledge of call and premium brands and cocktail ingredients, or the ability to learn tray service quickly.
• Outgoing, professional presence with personalized service that uses guest names and keeps a positive tone with guests and co-workers.

• Average floor round time in minutes, showing how quickly guests receive drink service.
• Comp coding error rate in percent, measuring how accurately complimentary drinks are categorized.
• Cash and ticket variance in dollars per shift, reflecting how carefully money is handled.
• Positive guest comments received per month, reflecting how guests rate personalized service.
• Station checklist completion rate in percent, reflecting how ready the station is before each shift.

• Base Salary Range: $10 to $16 hourly plus tips, roughly $35,000 to $60,000 total annually
• Bonus: Uncommon, with occasional sales incentives or holiday bonuses at some properties
• Equity: Not typical for hourly beverage service roles
• Health Benefits: Medical, dental, and vision coverage typically available to full-time employees after a waiting period
• PTO: Accrued paid time off, often after 90 days of employment
• Common Perks: Employee meals, uniform provided, free parking, and retirement plan matching at larger properties

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Applicants must be authorized to work in the United States, and employment is contingent on the successful completion of a background check. Reasonable accommodations under the Americans with Disabilities Act are available to qualified individuals on request. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

The Cocktail Server delivers complimentary beverage service to gambling guests aboard the gaming vessel, applying correct comp categories and manager approvals to premium drinks. Reporting to the F&B Supervisor or Manager, the Cocktail Server works alongside the Bartender and fellow servers so guests receive prompt service and every shift closes with accurate tickets and cash.

Key Responsibilities

• Set up trays with beverage napkins and straws and stock the server's side of the assigned bar with cups, straws, and napkins.
• Set up the coffee station, stocking cups, creamers, sweeteners, and straws.
• Report to the greeting line approximately five (5) minutes before guest boarding and greet guests with a smile upon arrival.
• Report to the assigned station upon the Captain making the five (5) minute announcement for gaming to begin.
• Provide complimentary beverages to guests while they are gambling, and only to guests who are actually gambling.
• Ensure proper POS procedures are used for ringing drinks and use the proper category for comping items, including table, slot, and premium-promo comps.
• Obtain Casino Manager approval for any comped premium beverages or bottled beers.
• Ring all drinks before the Bartender can make them and keep all tickets to turn in at the end of the shift.
• Ensure all beverages are garnished properly, unless at customer request, and marked with the appropriate straw.
• Serve each drink with a beverage napkin, one drink at a time to each guest, and no shots.
• Take the order and location of a guest from another section and pass the information promptly to the proper server.
• Notify Security, an F&B Manager, or a Supervisor immediately of any emergency or a guest who appears intoxicated.
• Run the financial report upon conclusion of gaming and provide it to a Manager or Supervisor, along with any cash received and tickets.
• Remove trash and debris from the section, pick up and clean all ashtrays, and clean and sanitize the dump sink, serving tray, and coffee machine at the end of the shift.

Required Qualifications

• High school diploma or equivalent.
• 6 or more months of cocktailing experience.
• Basic knowledge of bar terminology.
• Basic knowledge of laws regarding required identification for serving guests.
• Ability to handle intoxicated guests.
• Ability to lift, balance, and carry cocktail trays.
• Able to use basic arithmetic and monetary mathematics.
• Ability to organize and prioritize under pressure, maintaining a calm demeanor.
• Capacity to communicate with managers, supervisors, guests, bartenders, bar backs, and other cocktail servers, with good listening skills.
• Able to multitask with several guests at a time.
• Willingness to maintain an outgoing and confident demeanor with a friendly and welcoming smile.
• Willingness to respect all fellow employees and guests.
• Good personal hygiene.
• Able to stand for several hours at a time and lift to 15 lbs.

Embedded within the beverage team on the casino floor, the Cocktail Server builds dependable drink delivery to gaming guests, holding round times to 20 minutes or less. Working closely with bartenders, barbacks, and the beverage and slots supervisors, the Cocktail Server watches guest alcohol consumption and promotes casino events, which keeps guests safe and supports the property's event programs.

Core Functions

• Observe guests to respond to their needs.
• Follow alcohol awareness procedures regarding responsible beverage service, monitor guest consumption, and intervene as needed according to guidelines.
• Take beverage orders, communicate them to the bartender, assist in the preparation of drinks, and present drinks to guests.
• Serve both alcoholic and non-alcoholic beverages to casino guests.
• Request ID from customers when legal age is questionable.
• Remove empty or dirty glasses and bottles and return them to the bar or kitchen, and keep the service area stocked and clean.
• Provide fast, exceptional service, use guest names for personalized service, and receive satisfaction comments on internal shops.
• Handle money according to procedure and secure all monies at the end of each shift.
• Maintain round times of 20 minutes or less on the Casino Floor for drink service, and carry full trays of no more than 20 drinks.
• Adhere to department and property policies and procedures, and maintain knowledge of property information, including memorabilia.
• Serve as an ambassador of goodwill while working and at guest and public relations functions, and speak positively when talking with guests and co-workers.
• Work well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor.
• Resolve service problems according to guidelines.

Qualifications & Experience

• High school diploma or general education degree (GED).
• Previous experience as a waitress, preferably in a similar environment.
• Basic knowledge of tray service and cocktail ingredients, or ability to learn them.
• Able to use basic mathematical skills, including adding, subtracting, multiplying, and dividing.
• Capacity to interpret a variety of instructions.
• Strong guest service and interpersonal skills.
• Ability to communicate clearly and effectively with all employees and guests.
• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Comfort working in an often crowded environment with a high energy level.
• Ability to read, write legibly, understand, and speak English.
• Availability for the required schedule, which may include nights, weekends, holidays, and overtime as needed.
• Willingness to work flexible hours and days, including banquets and special events.
• Willingness to meet professional appearance standards as prescribed by company policy and to project a professional and positive image.
• Able to stand and walk for up to four hours wearing one-inch heels.

Reporting to management, the Cocktail Server shapes the guest experience in an ultra-lounge by pairing accurate drink service with upsells of bottles, beverages, and VIP services. Partnering with fellow staff to rectify guest needs, comments, and incidents, the Cocktail Server informs guests about beer, wine, and premium spirits and promotes the venue through social media, which supports venue sales.

Primary Duties

• Take and deliver accurate drink orders to the guests in a timely manner with a positive attitude.
• Provide information to ultra-lounge guests regarding available beer, wine, and premium spirits.
• Upsell bottle, beverage, and VIP services to ultra-lounge guests.
• Maintain active social media accounts to promote the venue.
• Communicate with management and other staff to rectify any and all guests' needs, comments, or incidents.
• Handle cash and credit transactions accurately and efficiently.
• Provide accurate directions and information for guest inquiries and be knowledgeable about all aspects of resort services, features, attractions, promotions, and special events.
• Consistently maintain a professional, neat, and well-groomed appearance, posture, and hygiene, adhering to company appearance standards and the theme of the venue.
• Attend all required training sessions.
• Maintain safety and consistent, regular attendance as essential functions of the job.

Skills & Qualifications

• High school diploma or equivalent.
• Ability to obtain and maintain an Alcohol Awareness (TAM) card and Food handler's card (Health card), and any other certification or license, as required by law or policy.
• 2 or more years of recent (within the last 5 years) nightclub or day club experience in a first-class establishment, with preference for an ultra-lounge or similar venue.
• 2 or more years of recent (within the last 5 years) experience providing bottle service and upselling VIP services.
• Prior experience in modeling or as a spokesperson is preferred.
• Solid recent knowledge and terminology of beer, wine, and spirits.
• Familiarity with domestic and import beers, different types of wine, premium and brand-name spirits, garnishes, and beverage presentations.
• Solid knowledge of attractions and restaurants in the area.
• Good interpersonal skills with focused attention to guest needs.
• Strong guest service skills, with experience interacting with a sophisticated guest population.
• Ability to work in a busy and engaging environment while providing unmatched guest service.
• Able to communicate clearly and effectively in English, both in spoken and written form.
• Ability to keep makeup techniques and style current and in line with current fashion standards and trends as deemed by management.

Sitting at the intersection of beverage service and guest information, the Cocktail Server owns guest confidence in drink temperature and menu answers, serving hot drinks hot and frozen drinks frozen while explaining outlet hours and food items. Operating across the Food and Beverage outlets, the Cocktail Server verifies legal drinking age when unsure, collects payment, and keeps stations clean, so guests leave with accurate answers and properly served drinks.

Duties

• Take orders and serve drinks to customers, including icing glasses, finishing setups, and garnishing as necessary.
• Ensure hot beverages are hot when served and frozen beverages are frozen.
• Collect proper money for these beverages.
• Clean and maintain the station by removing trash, removing empty cups or bottles, pushing in chairs, etc.
• Constantly pre-bus the station and follow Health and Safety Rules.
• Know the hours of all Food and Beverage outlets and memorize their food items to inform guests when asked.
• Know all drink prices.
• Do public relations for the company by selling the casino, knowing its products, upselling, and answering guest questions.
• Perform side work, including making coffee, stocking and cleaning the waitress station, and cleaning the work area.
• Verify the guest is of legal drinking age when unsure.

Requirements

• High school diploma or equivalent.
• Willingness to become trained and certified in TIPS.
• Basic knowledge of tray service and cocktail ingredients, or ability to learn them.
• Ability to count money and change correctly.
• Strong customer service and communication skills.
• Comfort working at a fast pace in often crowded or noisy environments.
• Ability to read, write legibly, understand, and speak English.
• Availability for the required schedule, which may include nights, weekends, holidays, and overtime as needed.
• Willingness to meet professional appearance standards as prescribed by company policy.
• Able to respond to visual and oral cues.
• Able to lift and carry 20 lbs. (full cocktail tray) for extended periods of time.
• Ability to push, pull, carry, and lift to 25 lbs., and to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces, with reasonable accommodations.

A key member of the restaurant service team, the Cocktail Server leads each table's experience from first greeting to bill presentation. Collaborating across the kitchen, bar, and food and beverage helpers, the Cocktail Server records orders, handles special requests, and verifies cash receipts, so guests receive accurate orders and prompt service.

Functions

• Prepare tables or counters for meals.
• Stock the service area with supplies (e.g., coffee, glassware).
• Greet customers, present menus and/or help customers to select menu items.
• Inform customers about daily specials.
• Record orders and place them with the kitchen and bar.
• Pick up and serve orders.
• Check that customers are enjoying their meals and correct any problems.
• Suggest and serve desserts and beverages.
• Tabulate and present bills for payment.
• Look out for the safety of co-workers and follow all Health and Safety requirements in the workplace.

Experience & Qualifications

• AGLC Proserve/Protect certification preferred.
• Experience in cocktail service is a must.
• Experience in food handling, cash handling, and customer service.
• Ability to use basic math to verify cash receipts.
• Able to move food trays effectively across the restaurant floor.
• Good customer service skills to handle a lot of interaction with guests and a number of special requests.
• Effective reading, writing, speaking, and listening skills to communicate with guests, kitchen staff, and food and beverage helpers.
• Solid organization, planning, and multi-tasking skills.
• Ability to work calmly under pressure while maintaining a calm and organized demeanor.
• Able to work as part of a team and with little supervision.
• Capacity to be enthusiastic, outgoing, positive, and upbeat.
• Willingness to go the extra mile, with a sincere desire to please, while remaining pleasant and accommodating.
• Commitment to a sense of urgency and work ethic.

Reliable beverage service across a casino floor depends on the Cocktail Server, who delivers drinks made to standard recipes and steps in when alcohol consumption becomes a concern. Based within the department that runs beverage service, the Cocktail Server operates the point-of-sale system and keeps par levels stocked so that service flows efficiently under established procedures.

Accountabilities

• Demonstrate outstanding internal and external service in accordance with customer service program guidelines.
• Prepare and/or serve beverages following standard practices and recipes.
• Maintain cleanliness and safety of work and guest areas.
• Maintain par levels of operating supplies and equipment, replenishing as needed in accordance with procedures.
• Monitor guest consumption of alcohol, intervening as needed according to established practices.
• Operate the POS system in accordance with established procedures.
• Coordinate beverage service to maintain an efficient service flow.
• Attend departmental and company meetings, as required.

Technical Qualifications

• High school diploma or equivalent.
• Ability to maintain identified responsible alcohol service certification.
• Ability to understand and perform duties in accordance with core values, departmental, property, and company policies and standards, gaming board requirements, Sarbanes-Oxley, and internal control.
• Able to perform basic mathematical operations, including calculating discounts, interest, and commissions, and apply them to practical situations.
• Ability to read, write, comprehend, and speak English.
• Able to stand for prolonged periods of time.
• Capacity for physical mobility, with reasonable accommodations, including the ability to push, pull, carry, and lift to 30 lbs.

As the Cocktail Server, this role provides friendly, courteous, and timely beverage service, reciting call and premium brands and entering each order for the bartender. The bartender relies on this work to fill accurate orders, and casino guests rely on it for clear directions to resort facilities and nearby attractions.

Activities

• Greet Guests in a friendly and courteous manner and explain all special promotions.
• Take orders, reciting the selection of all call and premium brands as requested, which requires memorization of all available drinks.
• Input orders into the point-of-sale system to inform the bartender that an order was placed.
• Replenish beverages as requested, frequently checking back with guests to inquire about satisfaction.
• Use Cocktail Server's Call List and maintain housekeeping in designated working area.
• Check and maintain proper setup and cleanliness of service station before, during, and after shift.
• Maintain cleanliness of Guest areas at all times, including removing empty glasses and bottles and cleaning ashtrays.
• Respond to guest inquiries regarding casino features, services, and assistance.
• Provide clear and understandable directions to Casino Resort facilities and nearby attractions.
• Present the Guest with the check promptly in beverage outlets, thanking them and inviting them to return.

Position Requirements

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Proficiency in adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
• Competence in computing rate, ratio, and percent and in drawing and interpreting bar graphs.
• Ability to write routine reports and correspondence.
• Solid ability to deal effectively with internal and external customers, some of whom will require patience, tact, and diplomacy to defuse anger, collect accurate information, and solve customer concerns within Casino Resort guidelines.
• Solid ability to speak effectively before groups of customers or employees of the organization.
• Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form.
• Competence in dealing with problems involving several concrete variables in standardized situations.
• Willingness to work special events such as banquets and concerts.

Cocktail Server builds positive guest interactions in a fine dining restaurant by selling food and beverages suggestively and checking identification before alcohol is served. Success in the position means supporting other restaurant staff, upholding state liquor regulations and Health Department hygiene standards, and keeping the section clean so customers have exceptional dining experiences.

Operational Focus

• Provide the best possible guest service through prompt greeting, suggestive selling, food and beverage delivery, and follow-up through conclusion of guest experience.
• Maintain complete knowledge of food and beverage preparation.
• Promote sales via a thorough understanding of products.
• Handle cash by obtaining revenues, issuing receipts, accepting payments, and returning change.
• Provide friendly and attentive service that makes guests feel well taken care of.
• Maintain the section according to service standards, performing setup and side work duties in an efficient and accurate manner and helping uphold cleanliness of the restaurant.
• Complete assigned opening and side work duties.
• Work as a proactive member of the team to serve guests by maintaining a positive, upbeat, and energetic attitude towards guests and coworkers and assisting others.
• Provide support to other restaurant staff.
• Maintain the highest standards of hygiene and sanitation, including following Health Department standards for hygiene and safe food handling.
• Check identification of guests to ensure they are of legal age to consume alcoholic beverages, refusing to serve beverages in a polite manner to guests who are not of legal age.
• Adhere to state liquor regulations in serving alcohol and keep current liquor permit on person while working.
• Report to work in a neat and clean uniform, maintaining well-groomed hair and personal hygiene as established by company policy.
• Uphold the mission and philosophy of the company.

Knowledge, Skills & Abilities

• Valid MAST Class 12 or 13 permit and food handler's card.
• 3 or more years of fine dining experience.
• Extensive knowledge of food and wine.
• Working knowledge of workplace safety procedures.
• Able to suggestively sell food and beverage items.
• Proficiency in basic mathematical skills, including the ability to make change if required.
• Ability to read menus and safety documents, with basic reading and writing skills.
• Able to use a POS system accurately to input sales and process orders and payments.
• Strong organizational skills, including the ability to multi-task and follow through on commitments.
• Ability to stay calm and work efficiently under pressure and to prioritize job duties and manage time effectively.
• Strong verbal communication skills, including the ability to frequently communicate with other team members.
• Able to maintain high energy and stamina with a professional appearance and demeanor.
• Willingness to work evenings and weekends as required, with flexibility and reliability in work schedule to provide support when needed.

The Cocktail Server produces accurate pours and warm, name-based service for Members and guests at the club bar, from the opening set-up of bottles and garnishes to daily side work. Reporting to management, the Cocktail Server passes along complaints as they occur and works beside fellow employees so that Members feel at home.

Key Deliverables

• Ensure beverage control, accurate pouring of product, general cleanliness of the bar, and a quality of service that meets Members' expectations.
• Consistently display the required steps of service at all opportunities to provide service, and maintain service standards as outlined in the FB Service training program.
• Prepare set-up appropriately at the start of shift, including putting bottles out, setting up the garnish tray, checking and stocking juices, stocking glassware, and filling the ice bin.
• Consistently check the bar area for cleanliness and ensure all necessary items are in place.
• Ensure all liquor items are stocked and ready to use.
• Assist with the service of food and beverage to Members and guests at the bar, adhering to standards of service.
• Maintain comprehensive knowledge of the a la carte menu, including daily features and specials that may not be available directly on the menu.
• Accurately execute Member and guest orders and requests in a timely fashion.
• Know Members names and greet them promptly to provide a warm welcome and make them feel at home.
• Ensure daily assignments and side work are complete in respective areas to meet Club standards.
• Assist fellow Employees, Members, and guests to ensure delivery of service without being directed, and participate as a member of the team.
• Notify management of Member and guest complaints at the time they occur, and rectify complaints as soon as possible.
• Adhere to all company, club, and department written mandatory standards of operations, policies, and procedures.
• Attend all Service Training Meetings and daily line-up as requested.

Professional Experience

• High school diploma preferred.
• Alcohol and food safety awareness certificate.
• Previous Food and Beverage experience preferred.
• Working knowledge of all various liquors, beer, and wines available at the club.
• Strong communication skills and articulate speech.
• Ability to follow instructions well.
• Commitment to always performing at the highest level of ethical work standards.
• Ability to work well under pressure, coordinating multiple tasks at any given time.
• Able to demonstrate good teamwork.
• Comfort working in both indoor and occasional outdoor environments.

Embedded within the Beverage Department at a resort pool, the Cocktail Server develops an entertaining guest experience by keeping Pool Service Bars organized and using suggestive selling under established guidelines. Working closely with the manager on duty and senior management, the Cocktail Server relays guest compliments and complaints, handles cash receipts and deposits after close, and flags concerns about responsible gaming and alcohol service, protecting the property and guests.

Areas of Ownership

• Maintain uniform appearance according to established guidelines.
• Adhere to policies and procedures and health and liquor laws.
• Know locations of all outlets and services available to guests.
• Greet and converse with guests to suggest or receive food and cocktail orders, using suggestive selling techniques.
• Order and serve cocktails to guests according to established guidelines.
• Clean and organize Pool Service Bars to Beverage Department standards.
• Prepare and stock drink garnishes and complete assigned side work.
• Follow established procedures for comps.
• Relay all guest compliments and complaints to the manager on duty.
• Prepare cash receipts after the establishment closes, and make bank deposits.
• Maintain personal health and sanitation standards and a clean, safe, hazard-free work environment within the area of responsibility.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discreet notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
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Background & Experience

• High school diploma or equivalent.
• 6 or more months of experience, preferably in a high-volume pool environment.
• Solid knowledge of principles and processes for providing guest and personal services, including guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction.
• Strong interpersonal, organizational, and communication skills.
• Strong work ethic and teamwork.
• Good people skills and a well-groomed appearance.
• Ability to incorporate a stage personality while serving guests drinks for extended periods of time.
• Comfort performing for people or dealing directly with the public.
• Ability to deliver a service level that creates an atmosphere that makes guests want to return, giving each guest a positive, memorable experience.
• Ability to present an image of excitement and enthusiasm while projecting a professional appearance and demeanor.
• Commitment to routinely going above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Availability for flexible schedules, including nights, weekends, and holidays.
• Willingness to conform to an appearance that is conducive to the theme and costume, and to maintain the physical appearance necessary for the desired theme.

Reporting to venue management, the Cocktail Server refines each guest's experience at the venue by following the sequence of service and guiding guests through menu knowledge and preparation methods. Partnering with bartenders, service staff, and managers, the Cocktail Server markets the venue through social media outreach, weekly table reservations, and personal clientele, which grows the venue database.

Role Responsibilities

• Consistently follow the Food & Beverage sequence of service using all proper procedures standardized by venue managers and chefs.
• Participate in weekly marketing requirements and outings and actively market the venue.
• Make weekly table reservations and build the venue database through networking, completing data cards, and building and establishing personal clientele.
• Guide guests through all phases of their experience at the venue while commanding full menu knowledge and preparation methods at all times.
• Clean all equipment, tools, and supplies and maintain equipment in good working order while following all procedures and policies set forth by the company, division, department, and health department.
• Work as a team and effectively communicate with management, bartenders, and service staff to fulfill and address any issues or needs requested by guests and/or other associates.
• Be positive, show enthusiasm, be humble, be thankful, and be respectful to all team members.

Minimum Qualifications

• Tips and Food Handlers Certification.
• 2 or more years of experience as a server or cocktail server in a similar, high-volume restaurant environment, or 1 year of experience in a fine dining establishment.
• 1 year of experience in marketing nightclubs or restaurants and/or related experience in a retail or marketing internship or related university marketing coursework preferred.
• Experience with social media platforms and as an active participant in social media.
• Experience in and ability to meet marketing and social media requirements outlined by management.
• Working knowledge of spirits, wine, and food.
• Good attitude, attention to detail, and ability to work under pressure.
• Strong customer service skills.
• Willingness to learn, with a positive, self-motivated, and energetic attitude.
• Ability to read and write in English proficiently, with basic math skills and the ability to use a calculator.

Sitting at the intersection of food and beverage service, the Cocktail Server oversees the main bar shift, from posted opening and closing duties to timely delivery of drinks and food. Operating across the main bar and other hotel outlets, the Cocktail Server monitors guest alcohol consumption, closes every check, and keeps hotel standards in place so guests receive consistent products and service.

Job Functions

• Serve food that is available from all menus.
• Ensure consistent products and service.
• Collect all menus or transfer the bill to other outlets.
• Ensure opening duties are performed as posted at the beginning of each shift.
• Ensure closing duties are performed as posted at the end of each shift.
• Manage guest relations, including guests' names and product preferences.
• Ensure proper quality of food and beverage products.
• Ensure drinks and food are served promptly, including the transfer of drinks into the restaurant.
• Maintain all standards as set by the hotel.
• Monitor guests' consumption of alcohol.
• Ensure all checks are collected and closed accordingly.

Required Qualifications

• Alcohol server's certification, or ability to become certified as required by company policy.
• 1 or more years of experience in food and beverage in a fine dining or casually elegant upscale environment.
• Extensive knowledge of alcoholic beverages, food menus, and proper service procedures.
• Extensive knowledge of and correct application of all hotel policies, procedures, and practices.
• Working knowledge of procedures for handling intoxicated guests.
• Extensive knowledge of the point of sale system and codes.
• Able to perform job functions with attention to detail, speed, and accuracy.
• Capacity to prioritize, organize, and follow up, and to be a clear thinker who remains calm and resolves problems using good judgment.
• Ability to follow directions thoroughly and understand a guest's service needs.
• Able to work cohesively with co-workers as part of a team and with minimal supervision, and to maintain confidentiality of guest information and pertinent hotel data.
• Solid professional presentation and refined communication skills.
• Good interpersonal skills conducive to a guest and customer service environment.
• Ability to read and understand instructions, safety rules, etc., with developed language skills.