Club Supervisor Job Description

Parents handing a child to a resort crèche need proof that national childcare standards and current First Aid and CPR coverage are in place. Spa and recreation managers need someone who can run the floor and cover payroll, including tips and gratuity, whenever they step away. Guests want both. A Club Supervisor is the shift-level lead of a hotel or resort's kids club, spa, or activities program, holding daily authority over staff, schedules, and safety calls such as closing an activity when weather turns hazardous, while the department manager sets direction and budget.

In this role, the Club Supervisor keeps a resort's guest club or spa running safely from shift to shift, protecting guest trust while holding labor and supply spending within budget. A small team of leaders, attendants, or therapists takes daily direction from the supervisor, who reports to the department manager and takes full charge when that manager is out.

Career Impact: Holding current First Aid and CPR certification alongside supervisory payroll and scheduling duties builds a record that luxury resorts and spas look for in managers.

Business Impact: Well-run rosters and daily walkthroughs protect guest satisfaction scores and keep retail inventory and supply funds within the department's monthly targets.

Growth Opportunity: Covering for the Spa Manager or Kids Club Manager during absences gives direct preparation for a department manager title.

• Direct daily operations of the kids' club, spa, or activities floor, including opening and closing each session.
• Lead frontline attendants, leaders, and therapists through daily briefings, coaching, and feedback aligned with service standards.
• Build weekly staff schedules and rosters that match guest demand and departmental labor guidelines.
• Train new team members against department operation manuals and updated standard operating procedures.
• Monitor cleanliness, sanitation, and equipment safety through daily walkthroughs, reporting deficiencies and following up until resolved.
• Resolve guest and parent complaints promptly, reviewing feedback with the department manager to set follow-up actions.
• Process payroll inputs, including tips and gratuity, and prepare time cards and attendance records when the manager is out.
• Manage retail and activity inventory, purchase orders, and supply funds within the department budget.

• Bachelor's degree in hospitality, early childhood development, or a related field, or equivalent work experience.
• 2 or more years of hospitality, childcare, spa, or resort activity experience, including supervising staff.
• Current First Aid and CPR certification, kept valid throughout employment for child and guest safety.
• Ability to supervise mixed teams, assign duties, and give clear direction to employees during busy sessions.
• Strong verbal and written communication skills in English for daily contact with guests, parents, and coworkers.
• Ability to stay calm and solve problems under pressure, including challenging guest or child behavior.
• Working knowledge of staff scheduling, payroll inputs, and inventory control within a single guest-facing department.
• Availability for weekends, holidays, evenings, and overnight shifts as guest demand and department coverage require.

• Previous experience in a luxury spa or large resort activity department, including covering for an absent manager.
• Fluency in a second language, preferably Spanish, for communicating with international guests and families.
• Knowledge of child development and experience managing challenging behavior in group play settings.
• Hands-on experience with spa or treatment management systems and property management software for bookings and guest charges.

• Staff schedule coverage rate (%), showing how reliably rosters fill every session and shift.
• Payroll accuracy rate (%), reflecting error-free tip, gratuity, and time card processing.
• Safety incidents per 1,000 guest visits, measuring how well walkthroughs prevent injuries.
• Guest complaint resolution time (hours), tracking how fast feedback is closed with follow-up.
• Department supply and labor spend versus budget (%), reflecting purchasing and scheduling discipline.
• New hire training completion (days), measuring how quickly recruits reach operation manual standards.

• Base Salary Range: $38,000 to $52,000 per year, higher at luxury resorts and spas
• Bonus: Occasional performance bonuses, with some spa supervisors sharing in gratuity pools
• Equity: Not typically offered for hourly or salaried supervisory hospitality roles
• Health Benefits: Medical, dental, and vision coverage, commonly for full-time employees
• PTO: 10 to 15 days of paid time off plus holidays, rising with tenure
• Common Perks: Discounted hotel stays, spa services, employee meals, and uniform provision

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Employment is contingent on successful completion of a background check, which is especially relevant where the position involves supervising children. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. Reasonable accommodations under the ADA are available on request. Candidates must be authorized to work in the United States.

The Club Supervisor delivers on-site oversight of routine food service work across client locations such as health care facilities, schools, and universities, assigning tasks and training employees under HACCP and safety policies. Reporting to on-site management, the Club Supervisor supports daily oversight of key functions and works with customers to keep service quality and problem resolution on track.

Key Responsibilities

• Understand and follow all policies and procedures.
• Assist in ensuring a safe working environment throughout the facility for all employees.
• Assist in monitoring employee productivity and provide suggestions for increased service or productivity.
• Provide oversight of day-to-day activities of subordinates and assign responsibility for specific work or functional activities as directed by on-site management.
• Provide orientation and training for employees.
• Perform day-to-day assignments in addition to oversight duties.
• Work with customers to ensure satisfaction in such areas as quality, service, and problem resolution.
• Promote the development of the food service team.
• Attend all allergy and foodborne illness in-service training.
• Comply with all HACCP policies and procedures.
• Report all accidents and injuries in a timely manner.
• Comply with all company safety and risk management policies and procedures.
• Participate in regular safety meetings, safety training, and hazard assessments.
• Attend training programs (classroom and virtual) as designated.

Required Qualifications

• High School diploma, GED, or equivalent experience.
• Able to coordinate the routine responsibilities of staff and resources.
• Ability to provide clear directions and respond accordingly to employees.
• Basic knowledge of using a computer.
• Willingness to be open to learning and growing.
• Ability to present self in a highly professional manner to others, with maturity of judgment and behavior, and to understand that honesty and ethics are essential.
• Capacity to communicate with co-workers and other departments with professionalism and respect.
• Commitment to maintaining a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
• Commitment to maintaining high standards for work areas and appearance.
• Availability for a flexible schedule, including nights, weekends, and some holidays.
• Ability to reach, bend, stoop, push and/or pull, and frequently lift to 35 pounds and occasionally lift/move 40 pounds.

Embedded within the resort's Kids Club, the Kids Club Supervisor owns daily programming, from opening and closing the club to seasonal and holiday traditions, while analyzing prices, expenses, and labor costs. Working closely with Guest Services, the Resort Activities Supervisor, and Directors, the Kids Club Supervisor keeps reservations and bookings accurate and delivers the guest satisfaction that resort families expect.

Core Functions

• Open and close the Kids Club and facilitate kids programming.
• Complete Kids Club administrative work, including staff schedules, program development, and marketing requests.
• Maintain complete knowledge of all Kids Club offerings and be able to clearly articulate them to guests.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of the Kids Club.
• Process Kids Club charges to guest accounts.
• Work with Guest Services and the Resort Activities Supervisor to ensure accurate offerings, reservations, and booking processes.
• Create and manage all summer, seasonal, monthly, and holiday traditions.
• Create and update SOPs for new activities and procedures.
• Analyze Kids Club prices, expenses, and labor costs.
• Interview new candidates for Kids Club Leaders.
• Maintain the Training Manual and train all new team members.

Qualifications & Experience

• High school diploma.
• Bachelor's Degree in Early Childhood Development Administration.
• Current First Aid & CPR certification.
• 2 years of childcare, hospitality, or special event experience.
• Experience as described above may be substituted with a college degree or courses.
• Previous experience in guest relations training.
• Fluency in a second language, preferably Spanish.

Reporting to the Spa Manager, the Spa/Health Club Supervisor leads spa reception, therapists, and attendants, handling payroll with tips and gratuities, retail inventory, and daily facility walkthroughs. Partnering with management on staffing guidelines and new treatments, the Spa/Health Club Supervisor runs the spa in the manager's absence and upholds the service culture guests expect in a luxury setting.

Primary Duties

• Assist the Spa Manager with the supervision, management, and growth of the staff.
• Maintain proper payroll procedures, including tips and gratuity.
• Supervise all Spa staff, including reception, therapists, attendants, rooms, and other providers.
• Create the spa roster and training programs, and manage any unexpected situations.
• Process monthly inventory for retail products.
• Monitor operating supply funds for the Spa Department and generate necessary purchase orders and requisitions, under Spa Management Guideline.
• Monitor the spa attendant standards and engineering issues by daily walkthroughs around the spa facilities, report deficiencies as they occur, and follow up.
• Review all suggestions and comments from guests and give the appropriate follow-up with the Spa Manager.
• Develop all operation manuals for the department and implement training programs to ensure the growth of the department.
• Hold regular departmental meetings and daily briefings to assist in communication within the department and team.
• Provide appropriate coaching and feedback to the team to make sure the team is following 100% of the service culture and the core standards.
• Assist the Spa Manager in implementing staffing guidelines, discipline, operational procedures, and developing new spa treatments.
• Manage the spa effectively in the absence of the Spa Manager.

Skills & Qualifications

• Previous Spa experience preferred, especially in a luxury environment, and previous customer service experience.
• Excellent computer skills and previous experience with a Spa/Treatment Management system.
• Strong communication skills and ability to adapt to constant change within the hotel.
• Ability to maintain a high level of guest satisfaction and act as a role model.
• Strong attention to detail and problem-solving skills.
• Ability to work effectively under pressure.
• Ability to work as part of a team.
• Ability to remain calm during challenging situations.
• Good communication skills, with reading, writing, and oral proficiency in the English language.
• Availability for weekdays, weekends, holidays, and evening/overnight shifts.

Sitting at the intersection of guest recreation and department administration, the Kids Club Supervisor shapes themed activity and special event programs while handling payroll input, weekly schedules, and inventory records. Operating across the Activities and Kids Club program alongside the Manager and resort vendors, the Kids Club Supervisor steps in to direct the club when the Manager is out and keeps participants safe when weather creates hazards.

Duties

• Assist with direct supervision of the entire Activities and Kids Club program, and provide direct supervision of the Kids Club when the Manager is not present.
• Create, implement, and direct activity and special event programs using themed concepts.
• Assist in formulating an environment which will increase employee morale and motivation and promote team spirit.
• Motivate the team, make sure they are on task, and suggest ideas if they are unsure what to do during slow season.
• Direct communication with vendors to facilitate products, programs, and services for Activities/Events.
• Input and review the payroll system, and prepare time cards when the Manager is out.
• Prepare supervisory reports for accidents and remain updated on emergency/safety procedures.
• Prepare weekly schedules and update attendance records.
• Purchase items needed to maintain the Kids Club and Activities Department.
• Maintain records of activity inventory and prepare them in accordance with the accounting department.
• Cancel or shut down various equipment and activities/events when weather or other conditions pose a safety hazard to participants.

Requirements

• Bachelor's degree from a four-year college or university.
• Current First Aid and CPR certification.
• Two to three years of related experience working and/or training in an activity department or program of a large resort.
• At least two of these years in a supervisory capacity, or equivalent combination of education and experience.
• Availability for weekends and holidays.
• Current driver's license and willingness to take 20 hours of required education classes.

A key member of the crèche department, the Kids Club Supervisor builds a caring and safe crèche environment for children, meeting national crèche standards and running daily operations within budget. Collaborating across the centre with parents, guardians, and staff, the Kids Club Supervisor develops team members and strengthens the Guest and Member experience.

Functions

• Run daily operations of the crèche.
• Provide a caring and safe environment for children while in the crèche.
• Prepare a clean play area before and after each session with the necessary equipment.
• Undertake administrative duties for the efficient running of the crèche.
• Advise on the purchase of toys and equipment and ensure all toys are safe and appropriate.
• Ensure national standards for crèches are met.
• Promote the crèche and other centre activities.
• Assist in maintaining appropriate health and safety standards in the working environment and follow company policies and procedures.
• Work in close partnership, develop and maintain good relationships with parents/guardians.
• Manage employee relations, recruitment and compliance with the bi-annual PDR process, and develop team members.
• Manage the department within budget and use resources effectively.

Experience & Qualifications

• NVQ Level 3 in childcare and education or equivalent.
• Previous experience in a similar role.
• Experience and ability to deal with challenging behaviour.
• Knowledge of child development.
• Good communication skills and a positive attitude.
• Commitment to delivering a high level of customer service with excellent grooming standards.
• Ability to work in teams and on their own.
• Ability to work calmly under pressure.