Club Attendant Job Description

Recreation facilities inside country clubs and resort wellness centers operate under safety and certification requirements, from pool monitoring to first aid readiness, that shape daily guest care. The Health Club Attendant exists to meet those standards on the floor, keeping locker rooms, courts, and pool decks in the condition members expect, reporting to recreation or spa operations. It is demanding work. Attendants juggle cleaning routines, rental revenue, and direct guest contact across pool decks, courts, and locker rooms, where a lapsed certification or a missed pool reading carries real liability for the property.

Success as a Health Club Attendant means keeping pool decks, locker rooms, and courts guest-ready while handling rentals and revenue accurately during every shift. The attendant works alongside recreation, spa, and kitchen staff, reporting to a facilities or activities lead who counts on steady coverage and dependable judgment across the property.

Career Impact: Working toward a Certified Pool Technician credential or similar certification builds real standing across high-end health and country club properties.

Business Impact: Accurate handling of rental revenue and equipment keeps member trust intact at properties where float discrepancies or missing inventory get noticed fast.

Growth Opportunity: Cross-training across pool, court, and locker room operations opens a clear path toward lead attendant or recreation supervisor roles within the property.

• Maintain cleanliness and adequate stock of pool decks, locker rooms, courts, and recreation areas to meet member and safety standards.
• Monitor and record pool conditions and readings throughout each shift to support safe, compliant aquatic operations.
• Manage rental transactions, equipment inventory, and shift revenue, reconciling totals for accuracy at close.
• Coordinate recreation activities, tours, and special events for members and guests across the property calendar.
• Guide new or visiting guests through facility amenities, house rules, and available programming options.
• Respond to guest needs and safety incidents, escalating emergencies according to established property protocol.
• Support scheduling, training, and supply ordering for department staff as workload requires.
• Deliver food and beverage orders to guests promptly within recreation, cafe, and club dining spaces.

• Bachelor's degree in Recreation, Hospitality Management, or a related field, or equivalent work experience.
• 2 or more years of guest service or recreation experience in a health or country club setting.
• Current First Aid and CPR certification, or the ability to obtain one within a required timeframe of hire.
• Guest service orientation, with the ability to stay calm and courteous during busy periods.
• Ability to work well independently and as part of a team, often with minimal supervision.
• Strong verbal and written communication skills for interacting with members, guests, and colleagues.
• Availability to work flexible hours, including evenings, weekends, and holidays as scheduled by the property.
• Strong organizational skills, with the ability to manage multiple tasks and priorities during a shift.

• Physical stamina for standing, lifting to 60 pounds, and moving throughout the facility during a full shift.
• Bilingual ability in Spanish and English, supporting a broader range of club members and guests.
• Water safety credentials, such as a certified swim rating or a boat operator card.
• Experience working with children or leading recreational programs in a camp, resort, or community setting.

• Revenue reconciliation accuracy (percent), measuring how closely shift totals match rental transactions.
• Pool reading log completion rate (percent), showing consistent safety monitoring each shift.
• Guest incident response time (minutes), reflecting speed in addressing safety issues on the floor.
• Event and activity participation count, tracking turnout for coordinated recreation programs.
• Facility cleanliness audit score, reflecting upkeep of pool decks, courts, and locker rooms.

• Base Salary Range: $28,000 to $38,000 per year, depending on location and property size
• Bonus: Rare; occasionally a small seasonal or performance-based bonus at some properties
• Equity: Not applicable, as this is typically an hourly, non-equity-eligible position
• Health Benefits: Basic medical coverage, often with dental and vision options at larger properties
• PTO: Typically 5 to 10 paid days off per year, increasing with tenure
• Common Perks: Free or discounted access to pool, gym, and recreational facilities

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Employment with this organization is contingent upon a satisfactory background check and verified authorization to work in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other status protected under federal, state, and local law. Reasonable accommodation is available under the Americans with Disabilities Act for applicants or employees who request it during the hiring process or while performing the job.

The Lead Club Attendant owns the daily cleanliness, safety, and guest experience standards across pool, court, and locker room operations at a high-end country club property. Reporting to property leadership, the attendant also coordinates rental revenue, supply ordering, and staff scheduling to keep the club running smoothly.

Key Responsibilities

• Interact with employees, members, and guests in a manner aligned with the property's People, Places, and Programs standards.
• Assist in developing and maintaining housekeeping and club standards to ensure the club's cleanliness.
• Lead by example by consistently conveying a positive attitude, passion, and pride in the work.
• Ensure the club is clean and well maintained to meet the safety and satisfaction of members, guests, employees, and legal standards.
• Continually research new approaches to improve quality, reduce cost, reduce waste, and conserve energy and water.
• Ensure towels, robes, and locker room amenities are laundered and fully stocked in fitness and spa areas.
• Clean all courts, tennis patios, sidewalks, and parking lots, inside and out.
• Mop, wash, wax, and polish floors and vacuum carpets.
• Pick up litter and remove garbage from all areas of the club regularly.
• Operate cleaning equipment and tools.
• Assist with staff scheduling and training, and with ordering supplies and inventory management.
• Attract and retain members by consistently providing excellent customer service.

Required Qualifications

• High school diploma or equivalent required.
• CPR certification, obtainable within 30 days of hire through employer-provided training.
• Certified Pool Technician (CPO) certification.
• Two years of housekeeping experience.
• Experience in a high-end health or country club environment, hotel housekeeping, or commercial laundry operations.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Strong customer and guest service skills.
• Demonstrated leadership skills.
• Ability to work well as part of a team while also taking initiative independently.
• Strong organizational skills and keen attention to detail.
• Excellent communication skills.
• Fluency in Spanish and English, strongly preferred.
• Availability for flexible hours, including evenings and weekends as needed.
• Ability to maintain a physical presence at the property to perform assigned duties.

Embedded within the resort's recreation and guest services team, the Health Club Attendant delivers pool safety monitoring, day camp support, and guided outdoor tours that shape the guest recreation experience. Working closely with food and beverage and boathouse staff, the attendant also handles guest checks, vehicle transport, and emergency water rescue response, keeping every area safe and guests ready.

Core Functions

• Consistently offer professional, friendly, and engaging service.
• Follow departmental policies, procedures, safety and sanitation standards, and daily area checklists.
• Maintain cleanliness of the pool, kids and games rooms, health club, recreation areas, thermal facilities, change rooms, and the boathouse.
• Ensure an adequate supply of towels is maintained, and pool readings are recorded accurately and on time.
• Assist with special events and activities as required.
• Manage the float and shift revenue from equipment rentals and merchandise sales.
• Assist with familiarizing guests and colleagues with the recreation facilities and with the kids' camps.
• Conduct history tours, nature walks, hikes, bike rides, and boat tours as necessary.
• Have full knowledge of beverage lists, promotions, menu items, garnishes, contents, and preparation methods.
• Deliver and present food and beverage items to guests.
• Process guest checks in a timely and efficient manner.
• Adhere to the hotel's vehicle handling and safety policies while driving hotel and guest vehicles.
• Serve as first responder for water rescues when necessary, using a motorized rescue boat.

Qualifications & Experience

• Current First Aid and CPR certification required, with the ability to obtain it within the probationary period if not already held.
• Pleasure Craft Operator Card certification, required.
• Pro Serve certification, required.
• Bronze Medallion swim certification, or equivalent, considered an asset.
• Experience with outdoor activities such as kayaking, canoeing, biking, and hiking, preferred.
• Experience with children in a day camp environment, required.
• Experience in retail, an asset.
• Excellent communication and organizational skills.
• Ability to work well under pressure.
• Strong interpersonal and problem-solving abilities.
• Ability to work cohesively with colleagues as part of a team with minimal supervision.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

The Health Club Attendant ensures that guests and visitors receive a warm welcome and enter a well-stocked, clean fitness centre and pool area. The attendant is available to assist with answering questions and coordinating the guests' wellness experience. Reporting within the fitness centre team, the Health Club Attendant shapes guests' first impressions by keeping the fitness and pool area welcoming, clean, and fully stocked. Partnering with other team members to answer questions and coordinate each guest's wellness visit, the attendant helps the facility run safely and smoothly throughout every shift.

Primary Duties

• Welcome guests and visitors to the facility, providing a warm welcome and fond farewell, and respond to their inquiries.
• Communicate guest needs as required amongst other members of the team.
• Clean equipment after use and check the functionality of all items in the space regularly.
• Ensure the fitness and pool area are presentable and well stocked by coordinating cleanliness concerns with the appropriate departments.
• Regularly move about the space to maintain orderliness of the operation.

Skills & Qualifications

• Current certification in First Aid and CPR.
• Previous work experience in guest-facing or customer service roles.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Able to work cohesively and collaboratively as part of a team.
• Genuine interest in wellness and fitness.
• Availability for evening, weekend, holiday, and scheduled shift work.
• Capacity to stand and walk continuously throughout a shift.
• Ability to frequently lift, carry, kneel, push, and pull loads up to 60 pounds.
• Comfort working above shoulder height on a frequent basis.
• Willingness to frequently ascend or descend ladders, stairs, and ramps.

Sitting at the intersection of cafe service and club hospitality, the Club Attendant builds guest satisfaction through friendly greetings, accurate orders, and reliable information on club activities and events. Operating alongside kitchen and bar colleagues across tray service, bar service, and food preparation, the attendant keeps the cafe and club areas clean and welcoming for patrons throughout each rotating shift.

Duties

• Provide an exceptional customer service experience to patrons and guests.
• Process and deliver orders via tray and bar service.
• Greet and welcome guests to the club.
• Assist patrons with inquiries and provide accurate information on club activities.
• Prepare food and beverages within the cafe.
• Maintain general cleanliness of the club and smoking areas.

Requirements

• Current NSW RSA and RCG Competency Card, essential.
• Previous experience working in a cafe.
• Demonstrated initiative and willingness to learn.
• Ability to work both autonomously and in a team environment.
• Outstanding communication skills.
• Exceptional grooming and presentation.
• Flexibility to work a rotating 24-hour, 7-day roster, including evenings, weekends, and public holidays.