CLINICAL EDUCATION MANAGER JOB DESCRIPTION

A Clinical Education Manager who cannot translate diagnostic science into clinical behavior change leaves sales teams without a credible close and customers without a pathway to adoption. This role owns the full arc of clinical knowledge transfer - from pre-sales KOL engagement through post-sales workflow training - within the in vitro diagnostics and medical device sector. Post-market clinical study publication, territory-level educational programming, and compliance with clinical affairs standards all fall within its direct scope. Few roles demand both laboratory-level scientific fluency and the ability to move institutional treatment guidelines at once.

As the Clinical Education Manager, you advance diagnostic product adoption by developing and delivering clinical education programs that shift KOL consensus, support territory sales goals, and build durable customer knowledge of approved indications and clinical pathways. You sit within the Clinical Affairs or Professional Education function, partnering with sales, marketing, and clinical specialists to close the gap between product capability and frontline clinical practice.

Career Impact: Sustained work with key opinion leaders in clinical diagnostics and Emergency Medicine builds a professional profile that carries weight across the IVD and medical device market.

Business Impact: Territory revenue outcomes, clinical pathway adoption rates, and post-market study publication each depend directly on how well this role performs its educational mandate.

Growth Opportunity: Deepening expertise in molecular diagnostics, immunoassay science, and blended learning design positions the Clinical Education Manager for advancement into Clinical Affairs leadership or regional education director roles.

• Engage key opinion leaders and key decision makers to advance diagnostic product adoption through scientific education and clinical value messaging.
• Develop and deliver post-sales product and workflow training to customers across instruction-led, eLearning, and blended learning formats.
• Evaluate institutional treatment guidelines and recommend evidence-based improvements aligned to the diagnostic product portfolio.
• Partner with sales and marketing teams to build a clinical value proposition, identify education gaps, and communicate customer challenges to the organization.
• Lead post-market clinical study design and publication efforts at customer sites in collaboration with clinical affairs.
• Coordinate clinical compliance review of education materials and support product risk assessments and beta site validation.
• Maintain domain expertise by attending scientific conferences, technical symposia, and clinical affairs workshops.

• Bachelor's degree in nursing, microbiology, molecular biology, medical laboratory sciences, or equivalent work experience.
• 5 or more years of clinical education or clinical application experience, with demonstrated success in a medical device or in vitro diagnostics environment.
• Active clinical licensure or professional clinical certification required.
• Demonstrated ability to present complex diagnostic or scientific information to diverse audiences including laboratory, clinical, and administrative stakeholders.
• Experience facilitating clinical behavior change or treatment guideline adoption within hospital or health system settings.
• Strong relationship management skills with both internal commercial teams and external key opinion leaders.
• Proven ability to manage multiple concurrent education programs, prioritize deliverables, and meet deadlines.

• Clinical background in ECG, Holter, spirometry, or Emergency Medicine diagnostics, reflecting direct patient-care or point-of-care experience.
• Experience publishing post-market clinical studies or abstracts in support of a diagnostic product line.
• Previous territory-level responsibility for sales support, including shared accountability for sales targets alongside a commercial specialist.
• Graduate-level degree in a clinical, scientific, or healthcare education field.

• KOL engagement rate, measured by the number of active opinion leaders progressing through defined education milestones per quarter.
• Clinical pathway adoption rate, tracked as the percentage of targeted accounts implementing recommended diagnostic protocols within a defined period.
• Post-sales training completion rate, reflecting the proportion of new customers completing onboarding education within 90 days of product deployment.
• Post-market study output, measured by the number of abstracts or evaluations submitted or published per year within the territory.
• Territory education program coverage, tracking the ratio of targeted accounts receiving at least one clinical education touchpoint per quarter.
• Typical tools: Learning management systems (commonly SumTotal or Cornerstone); clinical presentation platforms (commonly Veeva or Showpad).

• Base Salary Range: $95,000 to $130,000 annually, depending on territory and experience
• Bonus: 10% to 20% annual performance bonus tied to territory education and sales metrics
• Equity: stock options or RSUs common at publicly traded medical device companies
• Health Benefits: medical, dental, and vision; employer covers majority of premium
• PTO: 15 to 20 days annually plus company holidays
• Common Perks: car allowance or company vehicle, home office stipend, conference attendance budget

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Reasonable accommodations are available to applicants and employees with disabilities throughout the hiring process and during employment. A background check and, where applicable, a drug screening are conditions of employment in this role given the healthcare environment in which it operates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Candidates must be authorized to work in the United States.

The Clinical Education Manager builds relationships with key opinion leaders and clinical partners to advance the adoption of diagnostic solutions across the MENA region, aligning education and application support with sales and marketing strategies. Reporting within a regional commercial team, this role shapes clinical value-added programs, drives post-market study publication, and enables revenue growth through scientific credibility and customer loyalty.

Key Responsibilities

• Promote diagnostic solutions to key opinion leaders and key decision leaders in relation to features, advantages, and benefits of solutions in close alignment with marketing and sales strategies.
• Build strong relationships with key opinion leaders to support the solution portfolio.
• Establish and retain customer loyalty by answering inquiries about the scientific characteristics of products and by providing advice and troubleshooting on improving application results.
• Provide in-house and on-site trainings for commercial partners and key customers.
• Provide scientific, clinical, and technical support as required to internal and external customers.
• Lead the development and delivery of clinical value-added services and programs, aligned to best practice, and effectively leverage opportunities to advance sales and other strategic opportunities.
• Support sales and marketing in creating a solid technical value proposition for solutions.
• Align and develop applications training plans with stakeholders in the regional team.
• Collect laboratory test and usage volumes and laboratory statistics.
• Identify laboratories to publish abstracts in support of diagnostic products and define, drive, support, and assist in publishing post-market clinical studies and evaluations at customer sites in collaboration with clinical affairs, sales, and marketing teams.
• Maintain clinical, scientific, and technical expertise via attendance at conferences, technical meetings, and symposia.

Required Qualifications

• Bachelor's degree in microbiology, molecular biology, or medical laboratory sciences, or equivalent professional experience in the medical device industry.
• Demonstrated experience working in a clinical education or clinical application role in multinational companies within clinical diagnostics, with molecular diagnostics experience being ideal.
• Demonstrated experience in facilitating change in healthcare.
• Expert communicator with experience building strong relationships with both internal and external stakeholders.
• Experienced in training and presenting complex technical information.
• Experience working internationally across MENA.
• Fluent in English; Arabic is ideal.

Embedded within the Clinical Affairs Department, the Clinical Education Manager delivers post-sales product training, develops eLearning and blended learning assets on topics including ECG, Holter, and spirometry, and serves as a clinical subject matter expert across internal and customer-facing programs. Working closely with the Professional Education development team and reporting to the Director of Professional Education, this role produces education materials and clinical compliance reviews that support consistent customer outcomes.

Core Functions

• Provide post-sales product and workflow use education and training to customers as approved by the Professional Education Director in coordination with the VP of Clinical Affairs.
• Serve as a clinical subject matter expert for the development of clinical education on topics such as spirometry, blood pressure, ECG, Holter, vitals, RTLS, and exam room workflow for instruction-led education, eLearning, micro-learning, and blended learning solutions.
• Work with customers, trainers, subject matter experts, key opinion leaders, sales and marketing teammates, and learners to specify education gaps, needs, and desired outcomes.
• Partner directly with members of the Professional Education development team on the creation of education assets, face-to-face and remote as required.
• Provide clinical education and training to internal medical sales teammates.
• Support the upstream marketing team by identifying and communicating customer challenges and delivering consistent and compelling customer data to the organization.
• Update clinical education materials.
• Attend and lead clinical education development workshops and conferences.
• Coordinate clinical compliance review of education materials.
• Review product designs, clinical usability, and risk assessments of new product concepts.
• Assist with product beta site testing and customer proof-of-concept validation.

Qualifications & Experience

• Bachelor's degree in nursing or a related field, or equivalent combination of education and experience, with at least five years of clinical cardiac experience.
• Clinical background with ECG, Holter, and spirometry.
• Extensive experience with electronic medical records and clinical workflow.
• Fluency with Microsoft Office applications.
• Accomplished in a cross-functional team environment, exhibiting formal and informal leadership skills.
• Ability to stay current with healthcare trends and disease management standards appropriate to clinical product offerings.
• Demonstrated innovative critical thinking.
• Excellent verbal and written communication skills, attention to detail, superior organizational skills, and accountability.
• Ability to manage multiple engagements, prioritize, and meet strict deadlines.
• Strong formal presentation skills.

Reporting to the sales leadership team, the Clinical Education Manager refines clinical pathway adoption and drives awareness of Emergency Medicine immunoassay products among hospital personnel across Emergency Medicine, ICU, Pulmonology, Cardiology, and Laboratory departments. Partnering with the Immunoassay Specialist to meet territory sales goals, this role advances diagnostic utilization through clinically based education that strengthens both customer value and commercial outcomes.

Primary Duties

• Evaluate current institutional treatment guidelines and provide recommendations on improving these through the use of diagnostic products.
• Provide education on the clinical utility of the Emergency Medicine diagnostic product line to current and future customers.
• Support adoption of recommended clinical pathways to provide maximum customer value.
• Provide clinically based training and education on utilization of diagnostic results to support the sales team.
• Share responsibility with the Immunoassay Specialist for achieving territory sales goals and maintaining existing customers within a defined territory.
• Provide education to hospital personnel on clinical pathways and clinical utility of Emergency Diagnostic products, focused on Emergency Medicine, ICU, Pulmonology, Cardiology, Laboratory, Risk Management, and Administration.

Skills & Qualifications

• Current licensed Registered Nurse in state of residence.
• Management or supervisory experience preferred.
• Sales experience or corporate experience as an educator required.
• Knowledge of laboratory workflow and fiscal operations.
• Knowledge of medical institution hierarchy.
• Knowledge of Emergency Medicine diagnostic products a plus.

Sitting at the intersection of clinical operations and academic program management, the Clinical Education Manager supports the Health Sciences and Nursing teams by initiating and maintaining clinical affiliation agreements, coordinating student placements, and developing relationships with clinical sites. Operating across the Clinical Education Director's portfolio of programs, this role enables program growth by managing site utilization data and ensuring clinical placement quality across multiple healthcare disciplines.

Duties

• Assist with the process of attaining clinical affiliation agreements and certificates of insurance, including initiating and maintaining the agreements.
• Supervise and manage full and part-time clinical coordinator site visit frequency and student placement.
• Provide support with student clinical placement for various programs.
• Collaborate with the Director of Medical Programs to evaluate clinical site needs and areas of potential growth.
• Manage the daily workflow for collaborating on clinical affiliation agreements and develop clinical site relationships for Health Science and Nursing Programs.
• Assist with the collection of data and reports on clinical site utilization and evaluation.
• Maintain current and develop future relationships with clinical sites for student placement.

Experience & Qualifications

• Familiarity with online medical clearinghouse systems.
• Project management skills required.
• Ability to evaluate and audit clinical requirements.
• Previous supervisory experience preferred.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, required.
• Excellent verbal and written communication skills.
• Strong interpersonal communication skills.
• Excellent organizational skills with ability to manage multiple priorities while meeting deadlines.

A key member of the APAC Clinical Education team, the Clinical Education Manager designs and develops education programs, digital platforms, and training tools to drive customer adoption of products and services across the region. Collaborating with regional and country teams, external agencies, and KOLs, this role guides clinical education project execution and supports product launches to sustain the region's commercial growth.

Accountabilities

• Report to the Director of Clinical Education, APAC.
• Design and develop education programs, platforms, and tools to drive customers' adoption of products and services.
• Manage speakers and KOLs.
• Develop education tools and materials by working with agencies.
• Develop and maintain a digital platform for deploying education programs.
• Manage the execution of clinical education and marketing projects as assigned.
• Design and provide internal training to enhance clinical and product knowledge.
• Support product launches from a clinical perspective with regional and local teams.
• Provide support to audit processes and quality management systems as required.

Position Requirements

• Bachelor's degree in business or dentistry, with a dental-related degree preferred.
• At least 8 years of experience in structuring education programs and courses, delivering training, managing speakers and KOLs, and project management.
• Strong implementation skills with excellence in execution and attention to detail.
• Very organized in managing and coordinating projects.
• Effective communication skills with ability to collaborate with regional teams, country counterparts, and external agencies.
• Good interpersonal skills to engage with internal and external customers.
• Fast learner with ability to adapt in a dynamic environment.

The Clinical Education Manager coordinates brand education sessions, clinical partnership activities, and territory business planning to increase account knowledge of assigned pharmaceutical or biotech brands within their relevant therapeutic areas and approved indications. The franchise sales team relies on this role to deliver compliant, evidence-based education that directly supports clinical adoption and the achievement of sales and performance targets.

Key Deliverables

• Participate in territory, division, and regional business planning.
• Recommend opportunities to increase account knowledge of assigned brands and provide input into marketing materials.
• Actively participate in local clinician groups.
• Provide training and education sessions regarding assigned brands and their approved indications using approved training and education materials.
• Partner with clinical specialists by attending periodic account meetings to further increase account knowledge of assigned brands.
• Comply with all laws, regulations, and policies that govern the conduct of activities.

Knowledge Skills & Abilities

• Bachelor of Science in Nursing preferred.
• Clinical or medical certification required, with a graduate-level degree preferred.
• Average of 5 or more years of work experience.
• Previous work or sales-specific experience in the pharmaceutical, biotech, or related industry preferred.
• Clinical experience in multiple sclerosis preferred.
• Proven track record of meeting or exceeding objectives and goals.
• Previous experience in achieving specific sales plans or other financial targets preferred.
• Strong communication, decision-making, and influencing skills.
• Demonstrated teamwork, collaboration, and technical and business expertise.