Job Summary: 

• Contributing to client retention by attaining the client satisfaction rate with Technical Support set by the company
• Contributing to client adoption by consulting on best practices, product use, and community interaction through the programs
• Contributing to new client acquisition by providing the highest level of industry customer support
• Providing product support for clients
• Providing entry-level troubleshooting and case resolution, entry-level data and/or website consultation
• Using the current CRM software for data entry
• Quickly resolve and troubleshoot any problems faced by customers
• Integrate product knowledge with technical knowledge
• Use the technician with excellent troubleshooting skills working with virtualized environments and supporting hosted applications.
• Serve as the principal point of contact for support with both external and internal customers regarding application queries/issues.
• Assist in functional testing and support of products already in production.

Skills on Resume: 

• Client Satisfaction and Retention (Hard Skills)
• Consultative Approach (Soft Skills)
• Customer Support Expertise (Hard Skills)
• Product Support (Hard Skills)
• CRM Utilization (Hard Skills)
• Problem Solving and Troubleshooting (Hard Skills)
• Technical and Product Knowledge Integration (Hard Skills)
• Communication and Relationship Management (Soft Skills)

Job Summary: 

• Take inbound calls to assist customers by answering questions, including statement fees, reconciliation, account changes and closures.
• Provide email support to merchants and sales partners by responding to requests and answering questions regarding their merchant accounts.
• Conduct research to resolve merchant issues.
• Manage returned mail by contacting the merchant via email regarding mail to get an updated address
• Assist in updating all systems with new addresses and resending mail when appropriate.
• Take responsibility for providing vendor support.
• Completes written communication following standard business practice
• Distributes call results according to Matrix Policy and Procedure
• Make outbound calls to complete the case closure

Skills on Resume: 

• Customer Service Skills (Hard Skills)
• Email Support (Hard Skills)
• Problem-Solving and Research (Hard Skills)
• Communication Skills (Hard Skills)
• Vendor Support (Hard Skills)
• Adherence to Procedures (Hard Skills)
• Outbound Calling (Hard Skills)
• Attention to Detail (Hard Skills)

Job Summary: 

• Understand and manage client expectations to ensure strong client service and satisfaction by meeting the needs and requests of clients in a complete and timely manner.
• Aid in solving problems with current systems and make recommendations for improvements based on client feedback.
• Create comprehensive trouble tickets that can be escalated to the appropriate department when additional assistance is required to resolve a problem.
• Provide product enhancement suggestions from clients to the management team.
• Participate in new client installations including database setup and identification of required training.
• Review training materials and aid to ensure that all materials reflect current application functionality.
• Participate in quality assurance testing for the TicketReturn product suite.
• Develop and/or aid in the creation of product documentation.
• Prepare material and participate in leading seminars at the annual conference.
• Travel onsite to client sites if required to assist with any support function such as implementation, event day activities or training.

Skills on Resume: 

• Client Relationship Management (Soft Skills)
• Problem Solving (Hard Skills)
• Ticket Management (Hard Skills)
• Product Enhancement (Hard Skills)
• Client Installations (Hard Skills)
• Training Support (Hard Skills)
• Quality Assurance (Hard Skills)
• Documentation and Presentation (Hard Skills)

Job Summary: 

• Act as the first point of contact (via email, phone, and live chat) for clients
• Provide outstanding service by responding quickly to all client requests, both internal and external, in a professional and timely manner.
• Initiate and complete a variety of day-to-day tasks in support of Client Services’ efforts to effectively serve clients.
• Adeptly utilize RedVectors’ internal Customer Relationship Management (CRM) and Ticketing Tool (ManageEngine) systems to manage client support requests.
• Develop a strong knowledge of RedVectors’ web-based products 
• Be able to align these solutions to meet the specific needs of each client.
• Assist with administrative tasks and other special projects
• Answer inbound calls from members, POAs, clients, and internal and external business partners
• Respond to emails/voicemails from members, POAs, clients, and internal and external business partners
• Documents the call/email content according to policy and procedure
• Transcribe telephone calls in a concise, accurate manner

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• Efficient Task Management (Hard Skills)
• CRM and Ticketing System Proficiency (Hard Skills)
• Product Knowledge (Hard Skills)
• Administrative Support (Hard Skills)
• Effective Communication Skills (Soft Skills)
• Documentation Skills (Hard Skills)
• Problem Solving and Initiative (Soft Skills)

Job Summary: 

• Analyze and resolve issues working independently and with other members of the team.
• Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services.
• Troubleshooting includes downloading and updating key software dependencies
• Collecting details and escalation of issues to level 3 and/or engineering to resolve client issues.
• Research required information using available resources.
• Provide internal feedback to resolve issues and/or enhance products based on client
• Provide support for a suite of software applications
• Retrieve, respond to, and create cases for client emails within the appropriate service level window following set guidelines and procedures.
• Handle inbound calls and create cases within the appropriate service level window following set guidelines and procedures.
• Organize ideas and communicate oral messages appropriate to the situation to both clients and co-workers.
• Participate in regularly scheduled internal training on Net Health products.

Skills on Resume: 

• Problem Solving and Troubleshooting (Hard Skills)
• Client Interaction and Communication (Soft Skills)
• Technical Aptitude (Hard Skills)
• Research and Information Retrieval (Hard Skills)
• Feedback and Enhancement (Hard Skills)
• Software Application Support (Hard Skills)
• Case Management (Hard Skills)
• Effective Communication (Soft Skills)

Job Summary: 

• Be proficient with the proprietary flagship product Rebalance Express in conjunction with the other RedBlack products
• Maintain a positive, cooperative and professional relationship with clients
• Communicate with the RedBlack development team to provide feedback and investigate client resolutions
• Ensure timely resolution of client issues, escalating when necessary
• Communicate proactively with clients regarding product and program information, supportability issues, and strategic product plans where appropriate
• Participate in individual or team projects, and respond to client phone/email requests
• Analyze customer's business and technical requirements and deliver appropriate solutions
• Provide continuing education to clients on how to effectively use RedBlack in their practices
• Share best practices with team members to enhance the quality and efficiency of the client experience
• Provide feedback for pre-release feature testing

Skills on Resume: 

• Proficiency with RedBlack Products (Hard Skills)
• Client Relationship Management (Soft Skills)
• Communication Skills (Soft Skills)
• Problem-solving and Issue Resolution (Hard Skills)
• Technical Aptitude (Hard Skills)
• Client Education (Soft Skills)
• Project Participation (Soft Skills)
• Quality Improvement (Soft Skills)

Job Summary: 

• Interfaces with clients verbally and in writing, in a friendly, professional manner.
• Receives, reviews, and enters all client purchase orders, including acceptance of orders based on completeness and accuracy.
• Assists client in order placement by researching historical data to validate current order accuracy.
• Works with manufacturing and planning to schedule customer orders through to production.
• Responds to client inquiries concerning product availability, pricing, product specifications, and order status.
• Establishes priorities for client requirements, communicates them to manufacturing and internal/external clients, and follows up to ensure they are completed.
• Follows client orders through production, shipment, delivery, and invoice, ensuring customer expectations are met.
• Updates sales with the status of client orders, delays, and account standing.
• Interfaces with engineering to support client orders, questions, and needs.
• Generates reports for distribution to clients, sales, and accounting.

Skills on Resume: 

• Communication Skills (Soft Skills)
• Order Processing (Hard Skills)
• Order Validation (Hard Skills)
• Production Coordination (Hard Skills)
• Customer Inquiry Handling (Hard Skills)
• Priority Management (Hard Skills)
• Order Tracking and Management (Hard Skills)
• Reporting and Documentation (Hard Skills)

Job Summary: 

• Become an expert in the Company’s software applications
• Diagnose and resolve customer issues by phone or e-mail to ensure the highest quality of service for internal and external clients
• Identify and suggest opportunities for operational and product improvements
• Liaise between business and technology team members with customer-facing responsibility
• Participate in quality assurance, and assure 100% client satisfaction
• Understand and manage evolving client expectations
• Review and follow up on internal tickets, tasks, and/or special projects as assigned by management
• Collaborates with teammates to update or create business policies and procedures.
• Participates in the manufacturing production-planning process.
• Follow up and make scheduled callbacks to clients

Skills on Resume: 

• Expertise in Company Software Applications (Hard Skills)
• Customer Issue Resolution (Hard Skills)
• Operational and Product Improvement (Hard Skills)
• Business-Technology Liaison (Soft Skills)
• Quality Assurance and Client Satisfaction (Hard Skills)
• Client Expectation Management (Soft Skills)
• Task Management and Follow-Up (Soft Skills)
• Policy and Procedure Collaboration (Soft Skills)