CLIENT SERVICE REPRESENTATIVE SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
The Client Service Representative is adept at managing communications, efficiently preparing and dispatching sympathy cards, and notifying owners when ashes are available for pick-up. This role involves proficient use of the intercom system for call transfers, meticulous handling of incoming calls to ensure accurate information capture for proper direction, and effective management of solicitations. Additionally, This position's responsibilities include directing faxed documents, transferring radiographs into medical systems like Idexx Pacs or Vetpacs, forwarding radiographs for radiologist review, and overseeing the organization and verification of records, lab work, and radiographs for upcoming appointments.
Essential Hard and Soft Skills for a Standout Client Service Representative Resume
- Data Entry
- CRM Software Proficiency
- Technical Product Knowledge
- Reporting and Documentation
- Basic Accounting Skills
- Problem-solving Techniques
- Communication Technology Proficiency
- Multitasking with Technology
- Billing and Invoicing
- Regulatory Compliance Knowledge
- Empathy
- Active Listening
- Verbal and Written Communication
- Patience
- Adaptability
- Conflict Resolution
- Customer-Oriented Mindset
- Problem Solving
- Teamwork
- Stress Management
Summary of Client Service Representative Knowledge and Qualifications on Resume
1. BA in Communication with 3 years of Experience
- Experience in processing all paperwork for the hospital
- Experience in preparing paperwork for all scheduled appointments
- Experience in preparing paperwork for all ER cases
- Ability to fax and/or email correctly and to the appropriate person(s)
- Ability to process deposits and finish invoices correctly
- Ability to use the credit card and care credit machines accurately
- Ability to scan, rename, and attach all documents into DVMax
- Experience in processing or help a client process a care credit application
- Ability to prepare Financial Agreements when approved by a doctor and/or supervisor
- Ability to call in prescriptions as directed by a doctor
2. BA in Business Administration with 2 years of Experience
- Experience in preparing and sending sympathy cards
- Experience in calling owners when ashes are back in hospital and ready to pick-up
- Experience in using the intercom system for transferring calls
- Experience in obtaining correct information from anyone calling, in order to direct call to correct person
- Experience in fielding calls from solicitors
- Direct all paperwork coming from the fax machine to the correct person and/or place
- Able to transfer Radiographs from company Email into Idexx Pacs or Vetpacs when needed
- Correctly send radiographs that need to be reviewed to the Radiologist
- Experience in checking over incoming records, lab work, and radiographs for upcoming appointments and call if any information is still needed
- Properly ability to file all signed client and financial documents
3. BA in Marketing with 3 years of Experience
- Advanced proficiency with Microsoft Office Suite
- Experience with Redtail, Orion, Constant Contact, and Paperless Post (Preferred)
- Exhibits a high level of professionalism and discretion
- Strong spelling, grammar, typing, and telephone etiquette
- Ability to compose letters, correspondence and case notes to clients that are clear and professional
- Advanced reasoning skills in determining priorities such as anticipatory, “connect-the-dots” thinking
- Excellent self-management skills including time management and multi-tasking
- Detail-oriented, high follow-through, takes the initiative, values implementation
- Personable, approachable with a positive attitude
- Has exceptional attendance, punctuality, and dependability
Relevant Information