Client Service Executive Job Description

Financial advisors need reliable onboarding and account support. Retail and corporate clients need someone who can explain KYC checks and portfolio paperwork without jargon, while operations and investment management teams need a liaison who keeps suitability reviews and regulatory filings on schedule. The Client Service Executive operates inside wealth and investment management firms, coordinating advisors and operations teams to keep each client's onboarding, transfers, and estate distribution moving without missed steps. The seat carries real accountability, since a missed KYC deadline or an unreviewed suitability file can stall a transaction the client and advisor are both counting on.

Client Service Executives in financial services are accountable for the accuracy and timeliness of client account administration, from new account paperwork to ongoing servicing requests. Working alongside financial advisors and the operations team, the role resolves client requests directly so advisors can stay focused on the relationship and the portfolio.

Career Impact: Builds hands-on expertise in KYC, suitability, and investment account administration that financial services and wealth management employers value.

Business Impact: Keeps client onboarding and servicing accurate, directly protecting client trust, account retention, and the firm's compliance standing.

Growth Opportunity: Provides a track record toward relationship management or operations leadership roles across wealth and investment management firms.

• Manage client account administration across onboarding, transfers, payments, and account amendments to keep records accurate and current.
• Conduct KYC and suitability checks for retail and corporate clients to satisfy applicable regulatory requirements.
• Coordinate quarterly client reviews and meeting preparation between financial advisors and internal operations teams.
• Resolve client inquiries received by phone, email, and in-person meetings in a timely and accurate manner.
• Partner with financial advisors and operations teams to keep each client relationship informed and coordinated.
• Process new account paperwork and supporting documentation for investment and estate planning requests through to completion.
• Track client account activity and platform records to maintain accurate, up-to-date data.
• Demonstrate account platforms and digital tools to clients to support ongoing self-service and adoption.

• Bachelor's degree in business, finance, or a related field, or equivalent professional work experience.
• 1 or more years of client service experience in a financial services, wealth management, or insurance environment.
• Strong written and verbal communication skills for clear, professional correspondence with clients and advisors.
• Ability to manage multiple client accounts and competing deadlines with consistent accuracy and follow-through.
• Working knowledge of client onboarding, KYC checks, or suitability documentation processes used across financial services firms.
• Strong organizational skills with close attention to detail across client account paperwork, correspondence, and filings.
• Ability to work effectively and diplomatically with financial advisors, operations teams, and clients on a daily basis.
• Comfort using client relationship management software and standard office applications for day-to-day account administration tasks.

• Bilingual fluency in English and a second language commonly used directly across the client and advisor base.
• Prior experience supporting investment account opening, insurance underwriting, or related financial services paperwork requirements.
• Familiarity with suitability review, portfolio documentation, or account amendment processes used across wealth management firms.
• Comfort presenting product, account, or platform information clearly and confidently to clients and prospects.

• Account onboarding turnaround time, measuring how quickly new client accounts become fully active and compliant.
• KYC and suitability documentation completion rate, reflecting compliance accuracy on assigned accounts.
• Client inquiry response time, measuring how quickly service requests are acknowledged and addressed.
• Account record accuracy rate, measuring how often client platform data is error-free.
• Quarterly review completion rate, reflecting how consistently scheduled client reviews are prepared and delivered on time.

• Base Salary Range: $48,000 to $65,000 per year, depending on location and firm size
• Bonus: Annual performance bonus, typically 3 to 8% of base salary
• Equity: Rarely offered at this level outside larger financial institutions
• Health Benefits: Medical, dental, and vision coverage, often with employer premium contribution
• PTO: 15 to 20 days of paid time off, plus standard holidays
• Common Perks: Tuition or professional certification assistance, hybrid work options, and retirement plan matching

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Employment is contingent on the successful completion of a background check, which may include a review of credit history and financial records as permitted by applicable law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected under federal, state, and local law. Reasonable accommodation is available for applicants and employees with disabilities upon request. Candidates must be authorized to work in the United States.

Financial advisors and risk managers depend on the Client Service Executive, who owns qualified RFP opportunities and builds relationships with brokers, agents, and self-insured clients across an assigned territory. Reporting jointly to the Business Development Director, the Client Service Executive leads renewal, billing, and service transition activity so accounts hit their profit and retention goals.

Key Responsibilities

• Support long- and short-term business strategies to achieve profit and growth objectives for the assigned region through responsible marketing, sound evaluation, and pricing.
• Build relationships with providers of RFPs including brokers, agents, consultants, self-insured clients, and, where the opportunity exists, directly with the Risk Managers.
• Secure qualified opportunities for new business through the RFP process in the assigned territory.
• Assist in evaluating, pricing, and developing a quote strategy on new accounts.
• Coordinate with the Operations Account Specialist on loss pick development, packaging of the proposal and pricing, and other activities necessary as part of the quote process.
• Participate in CURE meetings as necessary.
• Share accountability for new production.
• Maintain a high-level relationship with the buyers of unbundled services.
• Manage the renewal process with the Operations Account Specialist.
• Assist in the timely and complete billing and collections process.
• Document the sold deal so a timely and complete service transition can be achieved.
• Secure the executed Claim Service Agreement or Contract.
• Lead the overall service provided to the accounts and intervene as necessary to ensure commitments are fulfilled.
• Develop the implementation plan and oversee transition to CSS.

Required Qualifications

• Bachelor's degree preferred for this role.
• 5 or more years of sales experience in the TPA service industry, with comprehensive knowledge of industry practices, company operations, and distribution channels.
• Experience using various automation tools and systems to support distribution management.
• Working knowledge of the products, financials, objectives, and service requirements of the business group.
• Solid knowledge of technical underwriting as it relates to service products and capabilities.
• Strong knowledge of competitive market conditions.
• Demonstrated marketing skills necessary to achieve established and stretch business goals.
• Solid knowledge of Microsoft and Lotus products, with the willingness to learn and use new technology.
• Solid sales and influencing skills, including the ability to close a sale.
• Superior negotiation skills across new and renewal business.
• Ability to recognize and act on opportunities to grow market share.
• Ability to identify customer needs and take appropriate action to meet them.
• Proven time management, planning, and organizational skills.
• Strong commitment to personal integrity, ethics, and doing the right things that builds trust across the organization.

Embedded within a wealth management firm's Investment Management function, the Client Service Executive owns each client's onboarding, transfers, and account administration from first contact through estate distribution. Working closely with the Investment Management and Operations teams, the Client Service Executive delivers suitability reviews and consistent client communication that keep account changes accurate, timely, and compliant with firm standards.

Core Functions

• Act as the first point of contact for clients and intermediaries on client life cycle queries.
• Attend client meetings and manage discussions regarding client administration matters while delivering a consistent tone and experience.
• Manage the client life cycle process, including onboarding, transfers, payments, account amendments, data maintenance, reporting, closures, and estate distribution.
• Prepare relevant literature and presentations for client review meetings.
• Take ownership and remain accountable for all client administration tasks undertaken.
• Act as the main liaison between the Investment Management team and the Operations team, keeping all parties updated on progress.
• Support the Investment Management team in gathering information for client suitability and producing suitability reviews for prospective and existing clients.
• Build and maintain relationships with the Investment Management team and wider functions to identify opportunities for efficiency and process improvement.
• Contribute to company development by participating in projects and committees.
• Assist with incoming telephone calls, reception, and post duties.

Qualifications & Experience

• GCSE grades A to C, or equivalent, in English and Maths.
• Experience in a similar role in the financial services, investment, or wealth management industry.
• Experience managing end-to-end administration processes.
• Experience communicating with clients and intermediaries across different platforms.
• Knowledge of the regulatory environment in which the business operates.
• Understanding of the products and services the business provides.

Reporting to the agency's production team, the Client Service Executive owns policy servicing, renewals, and endorsement processing across a book of Property and Casualty accounts. Partnering with underwriters and brokers, the Client Service Executive keeps loss runs, premium comparisons, and renewal proposals on track to support client retention.

Primary Duties

• Analyze exposure and coordinate coverage, program design, and evaluation.
• Service, renew, and market new and renewal business insurance accounts.
• Review policies for correct coverage, limits, and premiums quoted.
• Prepare exposure comparisons, premium comparisons, renewal reviews, and renewal proposals, including guaranteed cost and loss-sensitive programs.
• Communicate directly with clients, underwriters, brokers, and other parties.
• Obtain underwriting information and pricing from carriers.
• Process endorsements as required.
• Review loss runs monthly, quarterly, or semiannually based on account premium and loss history.
• Participate actively in quarterly client claims reviews.
• Support producers in obtaining underwriting information and rating new business.
• Support client retention through high-quality, timely service.

Skills & Qualifications

• High school diploma required, with an Associate's or Bachelor's degree preferred.
• P&C licensure required, or ability to obtain it within 90 days of employment.
• Insurance designation required, or demonstrated coverage-equivalent knowledge.
• 8 or more years of experience in an agency or brokerage environment, with demonstrated knowledge of Property and Casualty Insurance.
• Competent knowledge of coverage, underwriting, and risk management.
• Proficiency with agency management systems, including Sagitta and ImageRight, and with Microsoft Office products such as Word, PowerPoint, and Excel.
• Effective oral and written communication and relationship-building skills.
• Exceptional time management and organizational skills.
• Self-starter with demonstrated resourcefulness and good problem-solving skills.

Sitting at the intersection of sales support and campaign coordination, the Client Service Executive shapes market research and data insights into media schedules and client-ready proposals. Operating across CRM pipeline management and daily campaign monitoring, the Client Service Executive delivers accurate post-campaign reporting that keeps the sales team's client relationships informed and running smoothly.

Duties

• Support the sales team in developing integrated and strategic advertising solutions for clients.
• Assist with developing bespoke proposals for agencies and clients.
• Conduct market research to inform campaign strategy.
• Monitor digital and integrated campaigns for performance.
• Use data sets and internal tools to create insights that inform client media strategies.
• Develop media schedules, presentations, and proposals to support the sales team.
• Provide administrative support to the sales team and their clients.
• Manage the CRM platform and assist with sales pipeline management.
• Create detailed post-campaign reports.
• Set up and monitor client campaigns daily.

Requirements

• Previous media experience in sales, agency, or luxury brand environments is desirable.
• Understanding of sales principles and the ability to deliver excellent customer service.
• Experience with Salesforce is desirable but not mandatory.
• Strong verbal and written communication skills.
• Ability to work under pressure, multitask, and manage competing priorities.
• Adaptability to a changing environment, including new selling solutions, products, and ways of working.
• Positive, accountable, and collaborative attitude with a strong eagerness to learn.

A key member of a buy-side firm's client service function, the Client Service Executive owns KYC due diligence for corporate and retail clients, resolving inquiries through inbound and outbound calls. Collaborating across business partners and management, the Client Service Executive builds accurate, compliant client records that keep regulatory requirements on track.

Functions

• Perform ongoing KYC due diligence for corporate and retail clients to meet regulatory requirements.
• Handle routine customer inquiries and articulate customer concerns through inbound and outbound calls.
• Identify customers' current and future needs to ensure information is correct and in good order.
• Communicate with customers by phone, email, or written correspondence.
• Perform operational or service ad hoc requests as assigned.

Experience & Qualifications

• Bachelor's degree in business administration, finance, or a relevant discipline.
• 1 to 2 years of working experience in client service at a buy-side firm is preferred.
• Strong knowledge of mutual funds.
• Working knowledge of Microsoft Office.
• Strong written and verbal communication skills in English and Chinese to interact with clients, business partners, and management.
• Immediate availability is an advantage.

Successful software implementations depend on the Client Service Executive, who owns data transformation into the Origami database and designs custom reports that match each client's workflow. Serving as the technical point of contact, the Client Service Executive trains colleagues and clients while feeding product feedback back into new feature design.

Accountabilities

• Extract, analyze, and assess client business needs and workflows to make consultative recommendations.
• Design and implement client solutions, including custom reports.
• Transform data from multiple sources into the Origami database.
• Support and lead projects and implementations.
• Provide technical expertise and training to colleagues and clients.
• Provide feedback on existing products and contribute to the design of new product features.

Technical Qualifications

• Bachelor's degree required for this position.
• 4 or more years of experience supporting clients through the software implementation life cycle.
• Experience working with C-level individuals in an advisory and consultative role.
• Project management background, with proven success driving customers to on-time, successful implementations.
• Experience with SQL, XML, and HTML required, with JavaScript or C# as a plus.
• Ability to work cross-functionally and collaborate with others.

As the Client Service Executive, this role owns client account management, delivery scheduling, accurate invoicing, and timely database entries for a growing customer base. The operations team relies on this work to keep records current, invoices accurate, and client enquiries resolved quickly and without delay.

Activities

• Help clients manage their accounts.
• Assist clients with scheduling deliveries.
• Handle client enquiries of all kinds.
• Issue invoices in a timely and accurate manner.
• Make database entries accurately and on time.
• Perform administrative and office support activities.
• Support ad hoc projects as needed.

Position Requirements

• High school diploma or degree required.
• 2 to 3 years of customer service or customer care experience, preferably in the service industry.
• Good working knowledge of MS Word and Excel.
• Self-starter, persistent, and professional individual.
• Pleasant, approachable personality when working with clients.
• Detail-oriented and able to work under pressure.
• Comfortable in an environment that demands sustained focus.
• Good command of spoken Cantonese and English, and written Chinese and English.

Client Service Executive owns the full retail client engagement cycle from first prospecting call through closing, advising clients on estate planning solutions that fit their circumstances. Success in the position means keeping service consistent across online, offline, and in-person touchpoints while hitting the operational and quality objectives set by the practice's Code of Practice.

Operational Focus

• Manage the full retail client engagement cycle from prospecting to closing.
• Drive service excellence across online, offline, and in-person client-facing activities aligned with company guidelines.
• Attend to client enquiries via email, tele-meetings, in-person meetings, and appointment administration.
• Identify clients' current and future needs and advise on appropriate estate planning solutions.
• Adhere to the company's Code of Practice and client service standards to achieve operational, productivity, and quality objectives.
• Participate in continuous improvement initiatives and special projects as assigned.
• Assist with research on consumer trends and market demand across customer demographics.
• Support business development initiatives, including lead generation, brand management, and marketing campaigns.

Knowledge, Skills & Abilities

• Degree in any specialisation.
• Industry certification required upon receiving a successful offer.
• 2 or more years of work experience is required.
• Computer literacy, with practical experience using MS Office, including Excel, Word, and PowerPoint.
• Self-motivated, proactive, with a strong sense of responsibility.
• Strong relationship-building skills, with the maturity to handle clients from varied backgrounds.
• Effective organisational skills, with the ability to multitask and prioritise workload.
• Honest and sincere with clients, delivering service based on trust and professionalism.
• Results-oriented and able to work independently.
• Attention to detail and accuracy in gathering and communicating information.
• Strong written and verbal communication skills in English and Mandarin.
• Well-groomed, with an energetic and friendly disposition.

The Client Service Executive oversees the full client relationship for translation, subtitling, interpretation, transcription, and voice-over projects, from pricing and quoting through final delivery. Reporting through the operations team, the Client Service Executive closely tracks project progress, resolves complaints, and keeps profit margins on target.

Key Deliverables

• Manage daily client inquiries received through Zoho Desk, covering translation, subtitling, interpretation, transcription, and voice-over services.
• Understand each inquiry type and respond on time in a service-oriented manner.
• Join client calls as needed to build client relationships.
• Price and quote clients to win new projects while maintaining profit margins.
• Assign confirmed projects to the operations team and track their progress.
• Serve as the point of contact between the client and operations team, conveying requirements accurately.
• Track and report on project progress to clients as needed.
• Review deliverables before sending them to clients.
• Send final files to clients and collect feedback.
• Resolve client complaints and communicate them to the operations team.
• Maintain and strengthen client relationships through regular communication, reports, and strategic development plans.
• Handle inbound website chats.

Professional Experience

• Bachelor's degree or higher education preferred.
• 1 to 2 years of relevant experience in the localisation industry in customer support.
• Understanding of localisation file formats and basic industry tools, including CAT and TMS, along with web technologies and Microsoft Office programs.
• Customer service ability across written and verbal client interactions.
• Proactive approach to work in a time-sensitive environment, with a readiness to learn new things.
• Team player, ready to meet client expectations.
• Fluent in English, both verbal and written, with additional languages an advantage.

Embedded within the Client Services team, the Client Service Executive develops service delivery for major and key accounts, monitoring tracking reports and capturing process improvements that support customer satisfaction. Working closely with Client Service Managers, Senior Client Service Managers, and the Customer Contact Centre, the Client Service Executive resolves escalations and keeps the Salesforce platform current for a complete view of each account.

Day-to-Day Responsibilities

• Assist Client Service Managers and Senior Client Service Managers with service requirements for major and key accounts.
• Manage client service requirements for major and key accounts, remaining accountable for all client contact and delivery issues within the portfolio.
• Monitor service management tracking reports and review them to provide expert opinion back to clients.
• Capture requirements for process, policy, and system improvements to drive customer delight.
• Manage the Salesforce.com platform to maintain a complete view of each client account.
• Coordinate resolution of escalations and system service failures, ensuring client expectations are met, and feedback is captured through the Customer Contact Centre.

Background & Experience

• Customer service, customer success, or client services experience, ideally including delivering measurable customer experience improvements.
• Previous experience working in a similar or related industry sector.
• Evidence of working across client organisations, with successful interventions up to senior corporate levels.
• Excellent knowledge of bespoke in-house systems and processes, alongside a standard CRM system.
• Good communication skills at all levels.

Reporting to Operations Leaders, the Client Service Executive oversees account strategy and relationship management for assigned Taft Hartley benefit fund clients. Partnering with the Boards of Trustees and fund professionals, the Client Service Executive keeps financial statements, plan documents, and benefit communications accurate and current.

Scope of Work

• Manage all aspects of the client relationship for assigned accounts, creating and executing a value-based account strategy.
• Set and manage client expectations and activity, identifying and developing additional service opportunities.
• Maintain current knowledge of each client's business situation, strategy, and needs.
• Provide continuous internal communication to strengthen operational effectiveness across Operations, Accounting, and IT.
• Facilitate client meetings, including agenda preparation, report generation, and follow-up.
• Review and approve client financial statements, Summary Plan Descriptions, benefit communications, and other client documents.
• Monitor client revenue, expenses, and profitability to ensure financial goals are met, recommending fee increases when warranted.
• Maintain effective working relationships with clients, management, staff, government agencies, participants, unions, and fund advisors.
• Coordinate with the New Business Sales Team to identify, acquire, and transition new accounts into the book of business.
• Lead the implementation process for new and existing business from a client-facing perspective.
• Provide daily leadership to the Client Services team and assist Operations Leaders in monitoring work quality and quantity.

Education & Experience

• Bachelor's degree in a related field, or equivalent combination of education and work experience.
• 5 or more years of related experience, including prior work in an insurance, benefits, or TPA environment.
• Prior experience interacting with public figures, high net worth individuals, or entertainment field clients is desirable.
• Understanding of benefits operations and processes, including health and welfare and retirement, claims payment, and contract interpretation.
• Proficient PC skills, including Microsoft Word, Excel, and Outlook, with PowerPoint preferred.
• Exceptional team player with the confidence and integrity to earn client and internal team trust quickly.
• Highly developed sense of professionalism, maturity, integrity, and commitment to customer satisfaction.
• Ability to exercise independent judgment, manage multiple priorities, and consistently deliver high-caliber results.
• Ability to understand complex situations and effectively resolve issues.
• Excellent verbal and written communication skills, along with strong interpersonal skills.
• Strong decision-making and organizational skills, with the ability to optimize resources across multiple priorities.
• Exceptional analytical and problem-resolution skills, with sound independent judgment.

Sitting at the intersection of client relationship management and financial operations, the Client Service Executive develops each client's onboarding, insurance underwriting, and investment account paperwork from first meeting through completion. Operating across quarterly reviews, CRM data integrity, and advisor coordination, the Client Service Executive keeps deliverables on track and ensures every client need is met promptly and accurately.

Work Activities

• Act as the primary, dedicated point of contact for the firm's highest-valued clients, resolving issues and questions directly.
• Actively develop and grow assigned client relationships, ensuring every client need is met.
• Coordinate, conduct, and document quarterly reviews with each assigned client.
• Assist clients with completing required paperwork and uploading documents to internal portals.
• Demonstrate the firm's technology suite to clients and train them to use it.
• Track client communication and proactively reach out on a regular basis.
• Partner with advisors to periodically review account health and identify growth opportunities.
• Participate in and transcribe advisor-client meetings, following up with a post-meeting summary.
• Ensure preparedness for meetings by syncing with clients and advisors in advance.
• Open insurance inquiries with providers and lead exploratory processes as requested by the advisor.
• Schedule medical exams and take ownership of insurance underwriting.
• Complete the processes and paperwork required to open new investment accounts.
• Manage the data integrity of the firm's CRM and e-money platforms.
• Organize, track, and enable the fulfillment of all outstanding client deliverables.

Required Qualifications

• Prior experience independently prioritizing multiple responsibilities while maintaining a sense of urgency.
• Strong computer proficiency, including Google Apps, Microsoft Office, and modern web applications.
• Obsession with customer service, organization, follow-through, and attention to detail.
• Exceptional written and verbal communication skills, including strong proofreading ability.
• Excellent interpersonal skills, including experience interacting with a firm's clients.
• Ability to take direction and prioritize accordingly.
• Ability to communicate expectations to others and follow up through to completion.
• Ability to take action and stay on track with minimal direction, using sound judgment.
• Ease in working with diverse personalities.

A key member of the client support team, the Client Service Executive develops product expertise and delivers training to clients and prospects across telephone, online, and on-site channels. Collaborating across product and technical services teams, the Client Service Executive tracks usage, flags renewal risks, and feeds client feedback into ongoing product development.

Job Functions

• Provide telephone, online, and on-site support and training to clients and prospects.
• Act as the primary point of support for client queries and communication.
• Work closely with product and technical services teams to support product development and enhancements.
• Build and manage key client and customer relationships.
• Identify new sales opportunities within an account and notify the sales team.
• Maintain a complete record of client interactions within the appropriate in-house systems.
• Become an expert user of the company's core products and services.
• Track product usage and identify and address inconsistencies or low usage.
• Inform project managers and sales of any issues requiring their attention, such as renewal concerns.
• Liaise with project managers to provide installation services and training for client-facing projects.
• Provide feedback and ideas on products to the technical and product management functions.

Qualifications & Experience

• Recently completed degree in an arts, business-oriented, or technical subject, with a minimum 2:1 classification.
• Good understanding of the UK financial services industry is an advantage.
• Impeccable attention to detail across client and account work.
• Confident presentation style when engaging clients and colleagues.
• Excellent interpersonal and communication skills, able to form strong professional relationships internally and externally.
• Analytical approach with the ability to problem-solve.
• Adaptable, with the ability to learn new business and technology concepts.
• Ability to cope with changing priorities quickly and efficiently.
• Exceptional organizational skills to work well under pressure and with multiple deadlines.