Client Service Associate Job Description

Financial Advisors need paperwork done right, fast. Clients need quick, accurate answers about balances, transfers, pending trades, and account changes. A Client Service Associate in financial services sits between both groups, turning advisor requests and client calls into completed new account paperwork, wire and trade records that satisfy FINRA and firm policy, and the monthly or quarterly reports clients expect on schedule. Many associates work toward Series 7 or 66 licensing while handling the daily account load, since a growing share of postings expect it within the first year.

Client Service Associates in financial services are accountable for turning advisor and client requests into completed account actions, from new account paperwork to wire and trade confirmations, so that portfolios stay accurate and compliant. Working alongside Financial Advisors and reporting into the branch or client service team, the associate keeps records current and resolves issues before they reach the advisor.

Career Impact: Client-facing account work builds toward FINRA licensing many financial firms expect for career advancement.

Business Impact: Every account resolved on time protects the client relationships advisors and portfolio managers depend on daily.

Growth Opportunity: Associates who master onboarding and trade documentation often move into licensed advisory or relationship management roles.

• Open and maintain new investment accounts, ensuring documentation meets firm policy and regulatory requirements before funding.
• Process wire transfers, checks, and trade instructions accurately within the turnaround times clients expect.
• Resolve client inquiries about balances, transfers, and pending account activity, escalating complex issues to advisors when needed.
• Prepare monthly and quarterly client reports and reconcile account records against firm systems for full accuracy.
• Coordinate with compliance, operations, and back office teams to clear outstanding account documentation.
• Support Financial Advisors with meeting preparation, client correspondence, and scheduling of appointments.
• Monitor account activity for suspicious or inconsistent behavior and report findings per firm policy.
• Track pending trades and corporate actions, notifying clients and advisors of deadlines and required signatures ahead of time.

• Bachelor's degree in business, finance, or a related field or equivalent work experience.
• 1 or more years of experience in client service, operations, or financial services, with strong attention to detail.
• Strong written and verbal communication skills, with the ability to explain account details clearly to clients and advisors.
• Strong organizational and time management skills, with the ability to manage multiple priorities under tight deadlines.
• Proficiency with standard office productivity software for correspondence, spreadsheets, presentations, and recordkeeping.
• Strong client service orientation with the interpersonal skills needed to build lasting client and advisor relationships.
• Ability to maintain strict confidentiality when handling sensitive client, account, and transaction information.
• Comfortable working with account systems and databases to track requests, transfers, and documentation status.

• FINRA Series 7 or 66 licensing, or a documented willingness to obtain it within the first year of employment.
• Experience with client relationship management systems for tracking accounts, transfers, client communications, and outstanding follow-ups.
• Prior experience in wealth management, brokerage operations, retirement plans, or trust account administration.
• Familiarity with new account onboarding and trade documentation requirements under industry and firm regulations.

• New account processing time, measuring how quickly onboarding paperwork is completed, verified, and funded.
• Wire and trade error rate, tracking how accurately transfer and trade instructions are executed.
• Client inquiry resolution time, measuring how fast balance and transfer questions are answered.
• Documentation compliance rate, reflecting how consistently account files meet firm and regulatory standards.
• Report turnaround time, measuring how reliably monthly and quarterly client reports are delivered.
• Typical tools: Office suite software (commonly Microsoft Word, Excel, or PowerPoint); CRM platforms (commonly Salesforce).

• Base Salary Range: $42,000 to $58,000 per year for entry- to mid-level associates
• Bonus: Small annual bonus, typically 3 to 8% of base salary
• Equity: Rarely offered at this level, outside larger financial institutions
• Health Benefits: Medical, dental, and vision coverage, often effective after 30 to 90 days
• PTO: 10 to 15 days of paid time off, plus standard holidays
• Common Perks: 401k match, tuition or licensing exam reimbursement, and hybrid work options

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Employment is contingent on the successful completion of a background check, which may include a review of credit history where permitted by law. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected under applicable federal, state, and local law. Reasonable accommodation is available for individuals with disabilities upon request. Candidates must be authorized to work in the United States.

The Client Service Associate coordinates inbound client calls for a global investment bank, entering equity trade orders and supporting clients through website registration and account maintenance. Success in the position means providing accurate time frames and efficient service across a wide variety of tasks in a fast-changing environment.

Role Responsibilities

• Answer inbound calls from external clients.
• Accept and enter equity trade orders on behalf of clients.
• Assist clients with website registration and navigation.
• Provide equity compensation plan education specific to clients' awards.
• Support internal clients with account maintenance tied to the firm's investment products.
• Provide estimated time frames for requests to be completed.

Experience & Qualifications

• Financial services, banking, or brokerage experience preferred.
• Exceptional phone conversation skills.
• Able to perform efficiently in a busy, changing environment, handling varied tasks.
• Strong organizational skills, attention to detail, and excellent follow-up.
• Self-motivated, able to succeed in a team atmosphere.
• Superior customer-centric focus, with proven ability to thoroughly resolve inquiries.

Embedded within the firm's client support team, the Client Service Associate delivers troubleshooting, training, and reporting support to financial advisory practices using Tamarac Reporting, keeping client requests on track within stated service levels. Working closely with internal teams and compliance, the associate resolves escalations and helps the firm maintain the controls that protect client accounts.

Core Functions

• Partner with team members to ensure high-quality customer service when responding to client calls and emails within stated SLAs.
• Provide support and training to clients on how to effectively use Tamarac Reporting in their practices, including one-on-one web trainings when needed.
• Provide website functionality support and training to clients for financial reporting needs.
• Collaborate with internal teams to resolve client questions and requests accurately and in a timely manner, escalating when necessary.
• Establish and maintain a positive and professional relationship with clients.
• Assist in setting and managing client expectations for completion of work.
• Grow and maintain knowledge in products and tools.
• Participate in individual or team projects, as needed, to expand client support offerings.
• Adhere to the firm's legal, compliance, risk, business continuity, and administrative policies within the role and department, including timely completion of training, affirmations, and testing as requested.
• Understand and support the firm's established business practices, policies, internal controls, and procedures designed to create value or minimize risk.

Qualifications & Experience

• Bachelor's degree in business, finance, or a related field of study preferred.
• 1 or more years of experience in a client-facing role within financial services, or equivalent education.
• Experience in troubleshooting and issue management is a plus.
• Ability to make decisions and implement solutions based on a thorough understanding of the financial industry and the firm's products, policies, and procedures.
• Proficiency in MS Office Suite.
• Ability to quickly grasp complicated situations, deliver quality service remotely, and communicate complex concepts clearly via phone and email.
• Well-developed organizational skills, with attention to detail.
• Comfortable operating under tight deadlines, with the ability to balance multiple priorities.
• Commitment to maintaining a professional demeanor and courtesy.
• Team player willing to build relationships and work both individually and collaboratively.
• Fast learner, with the ability to learn new technology and platforms.

Client Service Associate guides physicians, clinics, and patients through complex inquiries as the face of the healthcare organization, handling each interaction with empathy. Success in the position means resolving insurance billing and test result questions quickly while identifying trends that improve the customer experience across departments.

Operational Focus

• Communicate with patients and healthcare providers daily by phone, email, and live chat.
• Handle inquiries about products, services, insurance billing, and coordinate with the laboratory on test result delivery.
• Respond promptly to inquiries, following procedures and properly handling HIPAA information.
• Coordinate across engineering, billing operations, and lab teams on orders and billing processes.
• Identify issues and trends and collaborate with the team to develop best practices.

Skills & Qualifications

• Customer service experience, preferably in healthcare or biotechnology.
• Experience using customer service applications for case tracking.
• Exceptional oral and written communication skills.
• Strong knowledge of common office and operating system software.
• Excellent organizational and task management skills, with professional judgment.
• Enjoy problem-solving and identifying patterns.
• Hardworking, team-oriented, and supportive of others.

Reporting to the private client services team, the Client Service Associate owns onboarding, cash movement, and tax payment processing for a portfolio of private client and trust accounts. Partnering with outside advisors and the back office, the associate resolves account questions and keeps client documentation current for entity structures such as trusts and partnerships.

Primary Duties

• Assist in the client onboarding process and ongoing data maintenance by collecting and organizing incoming client information and documents.
• Act as first point of contact with clients and outside advisors on day-to-day and operational client matters.
• Coordinate information requests for investments and other business activities with clients, client assistants, and outside advisors.
• Maintain client files and records, including scanning of mail and updating the CRM system.
• Coordinate with the back office to create and track receipt of paperwork for client signature, including financial management agreements and tax documents.
• Process banking and investment account transactions, including domestic and international cash movement by check, wire, journal, and ACH.
• Manage check deposit procedures and cash management to ensure funds availability for fees, invoices, and capital calls.
• Process quarterly income tax payments and real estate tax payments.
• Research and answer client questions related to investment account activity, balances, and other requests.

Skills & Qualifications

• Previous Series 7 experience preferred but not required.
• 1 to 3 years of relevant work experience.
• General knowledge and understanding of the private client and personal financial services industry is preferred.
• Familiarity with entity structures, including trusts, partnerships, and corporations.
• Extensive background in Windows and Microsoft-based products, including Word, Excel, and PowerPoint, as well as internet applications.
• Extensive experience with Salesforce or other CRM systems is highly preferred.
• Strong interpersonal, organizational, and communication skills, and initiative.
• Ability to maintain extreme confidentiality in dealing with client matters.
• Attention to detail and organizational skills.
• Ability to be proactive and anticipate issues, working quickly to solve them.
• Willingness to learn and expand responsibility.

A key member of the fund and superannuation client service team, the Client Service Associate builds trust with investors by resolving escalated account issues and researching complex requests under the firm's fund guidelines. Collaborating across compliance, product, and third-party providers, the associate documents feedback and recommends process improvements that lift service quality.

Functions

• Serve as the initial point of contact for clients, responding to requests for investment, fund, and account information.
• Resolve complex account issues and handle escalated issues via third-party providers.
• Ensure completion of deliverables for assigned tasks to support the team's daily objectives and oversight activities.
• Follow standardized procedures to meet client needs and conduct research for complex requests.
• Document client and team feedback to support service improvement efforts.
• Recognize opportunities and recommend process improvements to gain efficiencies and ensure quality.
• Use a consultative approach to position products and services to clients.
• Develop and maintain proficient knowledge of the funds, products, and services offered, and understand the financial services industry and related legal, tax, and regulatory issues.

Experience & Qualifications

• Undergraduate degree or equivalent combination of training and experience required.
• A regulatory license such as RG146; training is provided to successful applicants who do not currently qualify.
• Minimum of 2 years of related work experience in financial services within superannuation or fund management, with experience in client services, preferably in a contact centre environment.
• Genuine interest in investing or personal finance, with the ability to articulate that knowledge.
• Demonstrated client-first mentality, ensuring outcomes meet top-tier service for all clients.
• Strong analytical capabilities, research, and time management skills, with proficiency in client services procedures preferred.
• Ability to develop and maintain relationships with external providers and internal partners.
• Demonstrated ability to function in a fast-paced, ambiguous environment working with multiple business partners and diverse responsibilities.

Client Service Associate creates account opening workflows for advisory clients, entering data across CRM and planning platforms while assisting with rollovers and transfers. Success in the position means completing paperwork accurately as strategies are implemented and staying current with new account opening software.

Accountabilities

• Collect client data and paperwork, assisting clients with the onboarding process.
• Manage opening of new accounts and complete required workflows.
• Monitor money movement and coordinate with the trading team.
• Enter client data in the CRM and other financial planning tools.
• Complete investment account opening paperwork and assist with account transfers.
• Assist in implementing recommended strategies, including opening accounts.
• Assist clients directly with rollovers and transfers.

Technical Qualifications

• Bachelor's degree required.
• 1 or more years of experience at a similar firm opening investment accounts.
• Dedicated to high-quality work with significant attention to detail.
• Strong product knowledge and problem-solving skills.
• Strong analytical, organizational, and computer skills.
• Proactive team player able to work under shifting priorities and deadlines.
• Ability to work independently, thinking through and solving problems.

Accurate account records and on-time trade execution depend on the Client Service Associate, who leads new account setup, processes investment documentation, and enters trade orders under FINRA and firm policy. Serving as a first line of defense against compliance issues, the associate escalates suspicious activity and trading errors while keeping Financial Advisors supplied with market information and client updates.

Accountabilities

• Support the daily administration of the Financial Advisor's business by opening new client accounts and processing investment-related documentation.
• Facilitate outgoing disbursements and incoming deposits of funds and securities while maintaining accurate client information.
• Accept, enter, and confirm solicited and unsolicited trade orders when registered with FINRA.
• Develop and preserve client relationships by responding to inquiries and anticipating client needs.
• Provide account and market information and relevant industry updates and company research.
• Maintain accurate and complete account and trade records as required by firm policy and industry regulation.
• Identify and escalate matters that require scrutiny, including suspicious activity, complaints, and trading errors.
• Complete administrative tasks including marketing campaigns, scheduling client meetings and seminars, and processing business expenses.
• Contribute to and participate in branch-wide initiatives and projects.

Technical Qualifications

• High school diploma or equivalent required; college degree preferred.
• Series 7 and 66 licensing preferred, not required.
• 2 or more years of financial or securities industry experience preferred.
• Knowledge of the financial markets, including the analysis and reporting of financial data and associated terminology.
• General understanding of securities regulations and principles.
• Proficient in Microsoft Outlook and Microsoft Office Suite.
• Strong demonstrated focus on providing exemplary client service, with excellent interpersonal skills and written, verbal, and non-verbal communication proficiency.

The Client Service Associate leads day-to-day support for Senior Relationship Managers and Business Development Officers across a book of trust and personal retirement accounts, from opening new accounts to processing RMDs and gift transfers. Success in the position means resolving client inquiries quickly, keeping tax and annual review documentation accurate, and taking on specialty asset or trust administration work as it arises.

Operational Focus

• Provide integral support for the Senior Relationship Management team.
• Provide administrative support, including telephone backup and preparing correspondence and files.
• Process cash transactions.
• Prepare materials for client meetings.
• Arrange new account packets and open new accounts.
• Research client inquiries and bring about timely resolution.
• Run client statements, tax reports, and ad hoc reports.
• Provide documentation for clients' annual reviews.
• Manage clients' retirement accounts, including tax payments and annual IRA contributions and required minimum distributions.
• Establish and terminate retirement accounts, including cash and asset transfers, gift processing, and RMD processing and tracking.
• Accept advanced responsibilities such as alternative and specialty asset administration and trust administration when needed.
• Administer newly acquired knowledge to systems, processes, and situations with proficiency.

Knowledge, Skills & Abilities

• Bachelor's degree from an accredited 4-year university.
• 2 or more years of experience in finance.
• Internship in wealth management is a plus.
• Proficient with Microsoft Word, Outlook, Excel, and PowerPoint.
• Strong client service orientation.
• Excellent organizational and analytical skills, with attention to detail.
• Pleasant telephone manner and strong business writing skills.
• Display initiative and exhibit the ability to work without direction.

Client Service Associate develops and supports employee benefits broking relationships for multinational companies, working through a network of local brokers to deliver consistent service. Reporting to the benefits brokerage team, the associate partners with Account Managers on process improvements and efficiency analysis, including project allocation and pricing.

Key Deliverables

• Coordinate broking services for employee benefits programs for multinational companies.
• Work with a network of local brokers to deliver services.
• Participate in global and regional innovation projects to identify process improvements, efficiencies, and automation of tasks.
• Review best practices with Account Managers and present possible solutions.
• Provide efficiency analysis, including project allocation, outsourcing partnerships, and pricing mechanisms.

Professional Experience

• Appropriate graduate degree preferred.
• ANZIIF Tier 1 compliance preferred but not mandatory, with broking license requirements to be completed for the location of employment.
• Relevant experience in a related role, ideally including relationship management or employee health and benefits.
• Previous experience across multiple countries, insurance, or outsourcing services is highly regarded.
• Proficient with MS Word, PowerPoint, and Excel.
• Ability to cultivate client relationships and manage challenging client demands.
• Strong oral and written communication and presentation skills.
• Good analytical skills, including reading, interpreting, and communicating data.
• Excellent organisation and time management skills, able to prioritize and manage multiple projects simultaneously.
• Strong self-starter, fast learner, quality-conscious, detail-oriented, and committed to deadlines.
• Ability to work within a team environment across borders, managing internal stakeholders both independently and collaboratively with minimal supervision.

Sitting at the intersection of financial planning and client relationship support, the Client Service Associate advances new business paperwork, insurance applications, and investment research for the advisor's growing book of retail clients. Operating across meeting preparation, trade processing, and marketing event coordination, the associate keeps client files, correspondence, rollovers, and insurance tracking moving without delay.

Role Responsibilities

• Assist the advisor in servicing clients, including preparing financial plans and conducting investment research.
• Complete trades and transactions as directed by the advisor.
• Prepare and summarize client meetings, including scheduling, agendas, and follow-up.
• Enter data into the contact manager and escort clients to the advisor.
• Prepare and ensure new business paperwork is submitted in good order, including forms, signatures, and home office documentation.
• Track new insurance applications and coordinate rollovers.
• Prepare for and coordinate marketing events, including compliance documentation and reimbursement.
• Provide general administrative duties, including phone coverage, expense reports, and client correspondence.
• Set up client files and process new business correspondence.

Background & Experience

• Associate (2-year) degree or equivalent; bachelor's degree or equivalent.
• 3 to 5 years of relevant experience required.
• Experience working in a client service environment.
• Strong computer and software skills.
• Detail-oriented, with strong math and analytical skills, good organization, and time management skills.
• Able to manage multiple priorities effectively and work independently with minimal supervision.
• Able to communicate with all levels within the organization and work well as part of a process-oriented team.

Client Service Associate guides trade instructions and cash processing for advisers and their clients, coordinating with the dealing desk to resolve queries on a timely basis. Success in the position means understanding firm systems well enough to keep investments executed accurately and onboarding queries resolved without delay.

Key Deliverables

• Coordinate with advisers and the dealing desk on trade instructions and query resolution.
• Manage daily cash instructions from advisers.
• Monitor system and onboarding queries and negative reports, communicating with advisers and clients on account matters.
• Manage day-to-day client investment queries and communication with clients at all levels.
• Track applications and follow up on work-in-progress accounts.
• Support the Distribution team in training and supporting advisers on client onboarding.
• Learn the wealth platform to support advisers with onboarding and trade order queries.
• Work with Operations, Compliance, and Finance to provide a high level of customer service.

Position Requirements

• Strong analytical and numerical skills from a solid tertiary or postgraduate education.
• Strong interpersonal and technical skills.
• Desire to develop process and product knowledge while building relationships with advisers.
• Clear and concise communication skills.
• Hands-on approach to tasks.

A key member of the boutique's client service team, the Client Service Associate develops personalized solutions for clients of a luxury watchmaking and jewelry brand, from first greeting through the full repair and service flow. Collaborating across the workshop and sales floor, the associate captures client data accurately and recommends service and product options that fit each client's needs.

What You'll Do

• Welcome each client, offering a personalized interaction.
• Understand the client request and identify appropriate solutions.
• Explain technical service details in client-friendly language.
• Liaise regularly with workshop coordinators to find solutions to client issues.
• Monitor client service orders and sales accessories linked with service.
• Know and follow the repair flow, including client and creation data registration, estimates, billing, stock, and payment collection.
• Ensure thorough client data capture.
• Identify appropriate service recommendations by advising clients on suggested service and product sales.
• Assist with maintenance of the vault, filing, inventory, and general organization of supplies.

Skills & Qualifications

• Previous relevant client service experience in a luxury brand.
• Knowledge of watchmaking and jewelry techniques, ideally with previous sales experience.
• Client-focused with business acumen and a strong solution-driven approach.
• Team player with a professional appearance and attitude.
• Proactive and positive attitude toward colleagues and clients.
• Good interpersonal skills, empathy, self-confidence, integrity, emotional control, stress resistance, commitment, and discernment.
• Fluent English required; a second language is appreciated.

Client Service Associate oversees retirement plan administration and marketing services for self-directed clients, partnering closely with the relationship manager on direct client meetings. Success in the position means delivering accurate, timely account and cash processing while meeting overall retirement plan goals.

Performance Expectations

• Partner with retirement plan service representatives and marketers to strengthen relationships between customers and the company.
• Work directly with self-directed clients, partnering with the relationship manager on in-person or phone meetings.
• Independently deliver accurate and timely retirement plan administrative and marketing services.
• Provide account and relationship management, trade and cash processing, corporate action communication, and inquiry research and resolution.
• Manage transaction reconciliation, cash management, and process creation or implementation.

Technical Qualifications

• Bachelor's degree or equivalent experience required.
• FINRA Series 6 registration may be required for certain market segments.
• Basic knowledge of related plan and contract documents, manuals, procedures, and products.
• Good understanding of accounting and recordkeeping systems and PC applications.
• Ability to balance independent and team work with a sense of urgency.
• Strong written and verbal communication, interpersonal, and basic math skills.
• Occasional overnight travel, 1 to 3 times per year, may be required.

As the Client Service Associate, this role advances client service across the Wealth Advisory program, from correspondence and account statements to appointment preparation for the advisor. The wealth advisory team relies on this work to keep daily reports reviewed, home office paperwork moving, and the client relationship system current.

Scope of Work

• Assist the wealth advisory team in meeting organizational goals through the Wealth Advisory program.
• Prepare letters, forms, and reviews to service existing clients and prospect for new clients.
• Respond to client correspondence and interact daily by phone or in person with prospective and existing clients.
• Handle financial operational issues with statements and transactions.
• Process incoming correspondence, checks, mail, and email.
• Review daily reports and take necessary action.
• Forward account information to the home office for approval and scanning.
• Prepare the advisor with necessary paperwork prior to client appointments.
• Maintain the client relationship management system.
• Assist with regional activities when requested.

Qualifications & Experience

• Bachelor's degree required, or related experience in the field.
• Series 7 and 66 licensing obtained preferably within 6 months of hire.
• Must remain in good standing with regulatory and continuing education requirements.
• Computer skills adequate for working with investment software.
• Knowledge of Microsoft Office required.
• Strong oral and written communication skills.
• Ability to multi-task and work independently.
• Strong organizational skills.
• Strong analytical skills.
• Ability to solve problems independently while applying logic and discretion.
• Ability to perform duties and make decisions under frequent time pressure.

The Client Service Associate creates monthly and quarterly client reports, both custom and specialized, while maintaining account and contact details across CRM and internal systems. Reporting to the senior client service team, the associate responds to ad hoc requests and builds a working understanding of each client's investment goals.

Key Deliverables

• Prepare monthly and quarterly client reports, both custom and specialized.
• Work with senior team members to create and review client materials.
• Prepare ongoing and ad hoc client communications related to mandatory filing and reporting.
• Maintain client account and contact details within the CRM and other internal systems.
• Respond to ad hoc requests.
• Develop a sound understanding of clients' investment goals and objectives.

Qualifications & Experience

• Bachelor's degree, preferably in finance, economics, or marketing.
• 2 to 3 years of relevant experience, ideally within financial services.
• Proficiency with computer platforms and applications.
• Strong communication skills.
• Highly organized and able to multitask.
• Excellent interpersonal skills.

Embedded within a healthcare client management team that includes Client Managers and the Director of Operations, the Client Service Associate executes back-office support, from formatting presentations to resolving audit and reimbursement inquiries. Working closely with finance and operations, the associate tracks SLA metrics, follows up on overpayments, and keeps client meetings and documentation on schedule.

Role Responsibilities

• Provide back-office support to the client-facing team by formatting and preparing presentations.
• Research client inquiries and follow through to resolution, including letter mailing verification and audit status updates.
• Prepare and deliver routine correspondence on behalf of the team.
• Coordinate weekly with internal finance and operations teams on report management.
• Follow up on outstanding overpayments and act as central point of contact for provider calls.
• Complete document management requests and resolve outstanding documentation issues.
• Maintain focus on service level agreements and update scorecards with related metrics.
• Schedule and coordinate client meetings, prepare agendas, and document action items.
• Schedule and coordinate meetings with internal stakeholders to ensure clear communication.

Background & Experience

• Associate's degree required; bachelor's degree in a related field preferred.
• Minimum of 1 year of related experience in healthcare or a related, client-focused field.
• Knowledge of medical reimbursement methodologies, billing guidelines, or healthcare coding is required.
• Computer proficiency in Microsoft Excel and PowerPoint is required; familiarity with Access and system databases is preferred.
• Quickly grasps a working understanding of basic client management concepts and applies them with guidance.
• Strong analytical and investigative skills.
• Excellent verbal and written communication skills.
• Effective problem-solving skills.
• Ability to plan, organize, and prioritize multiple tasks with a structured, dependable approach.
• Ability to work with minimal direct supervision as part of a client-facing team.

Client Service Associate executes day-to-day reporting and administrative support for a broker's client interactions, coordinating meetings and correspondence across phone and email. Success in the position means immaculate accuracy on statements and mailings while building toward Series 7 licensing over time.

Core Responsibilities

• Handle heavy client interaction by phone and email, attending to requests and concerns.
• Schedule meetings, appointments, and calls on behalf of the broker.
• Complete day-to-day reporting and distribute it to appropriate channels.
• Answer phones, take messages, and route calls to voicemail.
• Draft correspondence and coordinate mailings, including statements and related details.

Knowledge, Skills & Abilities

• High school diploma or GED required; college degree highly desired.
• Previous experience as an administrative assistant in financial services or a similar role.
• Strong interest in financial services, with openness to acquiring Series 7 licensing over time.
• Strong computer skills, including Microsoft Office and other proprietary applications.
• Immaculate accuracy and attention to detail.
• Highly adaptive, with a strong ability to shift focus and priorities as developments occur.
• Thrives under constant change and shifting demands throughout the workday.

Sitting at the intersection of front desk hospitality and wealth management operations, the Client Service Associate elevates the first impression every client and visitor has of the firm while managing meeting prep, CRM records, and insurance paperwork. Operating across scheduling, compliance-driven service requests, and light office management, the associate keeps prospect and client timelines on track and supports marketing events.

Duties

• Serve as first contact for clients and visitors in the office and by phone, providing high engagement.
• Assist the team with non-sales clerical and administrative work.
• Prepare reports and materials for prospect and client meetings, including post-meeting documentation and correspondence.
• Schedule meetings, including sending confirmation emails.
• Use the group's applications to obtain account information and complete service requests.
• Field client requests and complete tasks while following compliance standards.
• Maintain the CRM database, including contact information and status updates.
• Manage the prospect and client timeline, ensuring adherence to the action plan and multi-step process work.
• Process and track insurance paperwork for client policies.
• Perform light office management, including resolving vendor and IT issues and ordering office supplies.
• Assist marketing with client events and client gifts.

Requirements

• Bachelor's degree preferred in business, marketing, communications, or a related field.
• Minimum 1 year of experience with financial services and client service.
• Microsoft Office competency with Salesforce experience.
• Team player who shows a client-first attitude.
• Adaptable to constant change.
• Process-driven, with strong tasking and follow-up skills.
• Excellent customer-facing skills.
• Strong written and verbal communication skills.
• Ability to accomplish a variety of tasks in a thoughtful, organized manner and prioritize effectively.
• Strong aptitude to anticipate client requests.
• Can maintain composure and remain positive under pressure, even in complex situations.

Accurate debt valuation and timely collections depend on the Client Service Associate, who coordinates recovery activity on credit protection accounts and reconciles control accounts each month. Based within the Receivables Finance operations team, the associate applies risk-based retentions from aged debtor reports and keeps audit findings actioned without delay.

Accountabilities

• Deliver customer-driven service to ensure client service levels are met in line with the global service proposition.
• Work accurately and ensure all communications are handled professionally and in a timely manner.
• Conduct effective collection activity on customer accounts covered by credit protection.
• Ensure debt security on the IFAI systems is correctly valued and displayed at all times.
• Reconcile control accounts fully and clear outstanding items through agreed actions.
• Reconcile and control the valuation of debts monthly, from client returns and operational requirements.
• Apply retentions identified through risk management of client aged debtor reports.
• Action audit reports promptly.
• Seize every opportunity to broaden and deepen the client relationship.

Technical Qualifications

• Good understanding of Receivables Finance products and systems, and invoice discounting.
• Sales Ledger reconciliation, accounting, or credit control skills.
• PC literate, with knowledge of Excel being an advantage.
• Strong attention to detail.
• Ability to work unsupervised to tight deadlines.
• Excellent communication skills.
• A team player, self-motivated to achieve results and accomplish objectives.
• An absolute commitment to providing high-quality service.
• Ability to constructively challenge and embrace change.

As the Client Service Associate, this role advances daily reporting, invoicing, and issue resolution for a portfolio of direct-to-consumer web initiatives. The internal functional teams rely on this work to keep client-facing projects on track and monthly service fee invoices accurate and on time.

What You'll Do

• Work as part of a team on project-related tasks supporting direct-to-consumer websites.
• Monitor daily business activities for client initiatives.
• Manage operational or project issues to resolution, working with internal functional teams.
• Drive action plans associated with client initiatives.
• Produce and distribute accurate daily reports in a timely manner.
• Prepare monthly client service fee invoices.

Knowledge, Skills & Abilities

• Bachelor's degree required.
• 0 to 1 year of work experience, preferably with direct-to-consumer eCommerce.
• Computer literacy, including Microsoft Excel, Word, and PowerPoint.
• Strong work ethic.
• Sound problem-solving skills.
• Business analysis skills, with the capability to understand basic costs versus revenue.
• Strong interpersonal relationship skills.
• Excellent written and oral communication skills.
• Ability to work within a team and learn quickly.
• Capability to multi-task.

Client Service Associate guides daily administrative service for clients and their employees, from trading requests and payment enquiries to reconciled reports across internal systems. Success in the position means keeping brokers, banks, share registrars, and trusts fully aligned so that local and international client service remains consistent and dependable.

Day-to-Day Responsibilities

• Service clients' and their employees' daily administrative needs.
• Maintain, update, and import employee information held in internal systems and databases.
• Generate reports and reconcile accounts and transactions, and process trading requests from employees.
• Liaise with the trading team regarding clients' and employees' payment enquiries.
• Respond to written, emailed, and telephone enquiries from clients and their employees.
• Communicate with brokers, banks, share registrars, and trusts to meet clients' requests.
• Assist management in establishing a service team dedicated to local and international clients.

Professional Experience

• University graduate with a Bachelor's degree or above.
• 1 to 2 years of processing or operations service experience in the financial services industry is a plus.
• Proven ability to use MS Outlook, Excel, and Word at an intermediate level.
• Good command of English for business reading and writing; Cantonese preferred.
• Extreme attention to detail.
• Excellent command of data processing.
• Ability to multi-task with strong time management skills.
• Strong self-learning skills and a high degree of self-motivation.
• Proven ability to work under minimal supervision and as part of a team.

Embedded within the Participant Service Center, the Client Service Associate strengthens retirement plan service by resolving participant inquiries, initiating account transactions, and documenting every call thoroughly. Working closely with the Plan Services Group, the associate reviews work for accuracy and builds ongoing knowledge of recordkeeping rules and regulations that govern defined contribution plans.

Duties

• Provide timely, accurate, and concise service to participant inquiries and requests.
• Proactively engage participants, anticipating their needs and offering assistance and solutions.
• Establish appropriate service expectations by sharing relevant processes and time frames.
• Respond to all participant phone inquiries and requests in a timely and accurate manner.
• Initiate and complete account transactions requested by participants.
• Document all participant calls and transactions in a timely and thorough manner.
• Coordinate with the Plan Services Group to address participant service issues and provide research and resolution.
• Meet department and individual service level and quality goals.
• Perform quality review of work to ensure accuracy of transactions and documentation.
• Develop knowledge of retirement plan recordkeeping, administration, and governing rules and regulations.

Qualifications & Experience

• Bachelor's degree or equivalent work experience.
• Prior customer service experience required.
• Retirement service experience preferred.
• Strong client focus and client service skills mandatory.
• Ability to manage client expectations.
• Effective business decision-making and creative problem-solving abilities.
• Proficient in computer navigation and software applications, particularly MS Word.
• Ability to effectively balance multiple priorities and meet deadlines.
• Strong listening, verbal, and written communication skills.
• Ability to work well in a dynamic team environment and under pressure.

Client Service Associate delivers account setup and fund transfer support for clients surrendering existing companies, executing trades, and making beneficiary changes as needed. Success in the position means preparing accurate summary reports for advisor reviews and learning product suitability guidelines across financial operations and sales processes.

Areas of Ownership

• Set up client accounts and ensure funds transfer from the surrendering company.
• Respond to and resolve client requests, completing paperwork to execute trades, change beneficiaries, and establish trusts.
• Research and complete outstanding issues related to the Broker/Dealer or Operations.
• Gather data and prepare summary reports for client reviews, compiling documents for the advisor.
• Learn product suitability guidelines and financial operational and sales processes.

Experience & Qualifications

• 4-year degree preferred.
• 3 or more years of financial administration and customer service experience.
• Strong interpersonal skills to develop team and client relationships.
• Professional presence and communication skills.
• Strong attention to detail and process.

A key member of the trust administration team, the Client Service Associate crafts new investment account setups, welcome packets, and initial trust distributions while reconciling daily client activity. Collaborating across operations and compliance, the associate processes wires, checks, and journal entries and keeps online account access current for clients.

Operational Focus

• Provide top-quality service for the complete administration of client financial accounts and associated money movement.
• Prioritize and organize workflow and corroborate all facets of account operation and administration.
• Prepare key documents and PowerPoint-based presentations for client meetings.
• Set up new investment accounts, drafting letters, preparing welcome packets, and initial trust distributions and installation tasks.
• Respond to questions regarding accounts, policies, and procedures.
• Review daily activity and reconcile current client activity, fund transfers, and previous day's activity for accuracy.
• Process client requests, including wires, checks, and journals.
• Offer administrative and office management support to the team.
• Assist with establishing online access for statements, confirmations, proxy materials, and other services.

Position Requirements

• Previous work experience, including internships involving customer service or financial analysis, is preferred.
• Experience in MS Office applications, such as Word, Excel, and PowerPoint.
• Experience in Salesforce or another CRM.
• Detail-oriented, with the ability to prioritize and organize workflow.
• Ability to work in a fast-paced, high-intensity environment.
• Ability to acquire working knowledge of multiple aspects of client relationships.
• Self-starter, able to work independently.
• Superior interpersonal, organizational, and client service skills.
• Ability to work effectively in a team environment.
• Flexible and willing to perform other tasks as assigned.

The Client Service Associate owns front-line phone, email, and letter interactions for financial services participants, explaining products and empowering customers to self-serve. Success in the position means resolving issues to a quick conclusion, escalating regulatory or financial risk appropriately, and sharing knowledge that helps the wider team improve.

Job Functions

• Handle customer interactions through phone, email, and letter, understanding needs and providing the right solutions.
• Take ownership of every customer interaction to ensure issues are resolved to the satisfaction of the customer and the business.
• Gather answers for enquiries using available information, providing feedback on gaps to improve sources for other associates.
• Perform administration tasks on behalf of the customer, including transaction requests and account amendments.
• Explain products and services and provide guidance on tools and information sources to empower self-service.
• Support the business by driving desired customer behaviors and digital solutions where possible.
• Acknowledge and manage complaints to a quick resolution or escalate when necessary.
• Capture details of interactions accurately to support analysis of contact drivers and improvement opportunities.
• Escalate issues with regulatory or financial risk to the appropriate person.
• Maintain professional working relationships with colleagues across departments.
• Guide other associates to build a team environment where knowledge is shared.

Required Qualifications

• Prior experience working in a customer service environment, preferably corporate.
• Experience working in a regulated environment preferred.
• Ability to communicate effectively, verbally or in writing, adapting approach to the customer.
• Proactive approach to finding information and offering improvements to others.
• Ability to work under pressure.
• Proactive team player with a desire to improve knowledge across the department.
• Accurate data entry, with good attention to detail.

Client Service Associate develops participant service and Managed Service Provider oversight for a fund's clients, coordinating audits, reconciliations, and quarterly reporting. Success in the position means keeping Managed Service performance, SMA statements, and Fund reporting accurate and on schedule for boards and clients.

Work Activities

• Answer phone inquiries, emails, and faxes, coordinating with the Managed Service Provider to resolve client requests on time.
• Track client requests through completion using the customer service management system.
• Contact new participants to support portal access, training, and questions.
• Provide monthly reporting to relationship managers on client request data.
• Perform data stewardship to ensure accuracy of source data across the firm.
• Oversee Managed Service Provider performance for completion, accuracy, and timeliness, with periodic audits.
• Process audit confirmation requests for fund participants and assist with annual audit deliverables.
• Perform monthly asset reconciliations for SMA clients and resolve outstanding reconciling items.
• Review and approve SMA statements prior to distribution to clients.

Skills & Qualifications

• 4-year Bachelor's degree required.
• 1 to 2 years of customer service experience preferred.
• Knowledge of financial markets and the mutual fund industry is beneficial.
• Proficient in Outlook and Excel.
• Good judgment and strong attention to detail.
• Good organizational skills and management of priorities.
• Ability to work effectively with employees at all levels.
• Excellent customer service skills required.
• Strong oral and written communication skills.
• Comfortable on the phone and client-facing.

The Client Service Associate builds customer relationships across retail banking products, profiling new and existing customers to identify services that save them time or money. Success in the position means completing account transactions accurately while spotting fraud risk and referring customers to the right internal partners.

Activities

• Profile new and existing customers to inform them of appropriate banking products and services.
• Prepare and compile new customer information in accordance with account opening policy, ensuring complete documentation.
• Open new accounts and follow up on missing or incomplete documents.
• Help customers with stop payments, debit card orders and disputes, IRAs, health savings accounts, and wire transfers.
• Respond to customer inquiries and requests, suggesting resolutions for account disputes and other activity.
• Make quality referrals to other bank areas and partners, including lending, treasury, and merchant services.
• Perform customer transactions, including cashing checks and receiving deposits, verifying balances and signatures.
• Monitor customer account activity and transactions to identify possible fraud.
• Balance currency, coins, and checks at the end of each shift against computer totals.

Position Requirements

• High school diploma or GED required.
• 6 to 12 months of bank teller experience preferred.
• Customer service, sales, or cross-selling experience desired.
• Basic knowledge of Microsoft Office, word processing, and email systems.
• Excellent communication skills, both written and verbal.
• Ability to read, write, and speak English.
• Ability to take initiative and work independently.

Sitting at the intersection of contract review and production coordination, the Client Service Associate executes order verification, ERP updates, and invoice processing for manufacturing clients across multiple sites. Operating across production, project management, supply chain, and accounting, the associate resolves pricing and delivery issues and supports Aftermarket Care through root cause analysis.

Key Responsibilities

• Verify client information for labeling, shipping, routing, packaging, and item numbers.
• Perform contract review on incoming orders, confirming acceptance criteria and obtaining missing approvals.
• Communicate with production, project management, supply chain, and client teams on status, changes, and pricing.
• Coordinate with accounting to resolve client issues such as prepay invoices, credit holds, and delivery terms.
• Initiate shipments within the system to logistics to support on-time delivery.
• Process invoices, credit notes, and deposit invoices, maintaining item master data integrity.
• Support backorder processing and maintain required departmental documents and pricing catalog data.
• Correspond with client retail locations on Aftermarket Care timelines and deliverables.
• Support quality through root cause analysis on distribution, packaging, or production issues.
• Collect KPI data for department leadership and communicate with field installers on delivery status.

Background & Experience

• Bachelor's degree in business, engineering, industrial design, or a related field.
• Experience in client services, operations, or project management, ideally within manufacturing.
• Exposure to project management, meeting deadlines with quality, and sales order management, including invoicing and billing.
• Highly proficient in Excel, PowerPoint, Word, and Outlook.
• Comfortable with ERP systems.
• Outstanding written and verbal communication skills, able to build relationships at any level.
• Persistent and meticulous, executing deliverables accurately and on time.

Client Service Associate guides customer interactions across phone, email, and letter for retail investor clients, escalating regulatory or financial risk while sharing knowledge across the team. Reporting to the Client Services team, the associate captures accurate interaction data and supports colleagues in improving shared information sources.

Core Functions

• Handle customer interactions through phone, email, and letter, understanding needs and providing solutions.
• Take ownership of every customer interaction to ensure resolution for the customer and the business.
• Gather information to answer enquiries, providing feedback on gaps to improve sources for associates.
• Perform administration tasks on behalf of customers, including transaction requests and account amendments.
• Explain products and services and provide guidance on self-service tools and information sources.
• Support the business by promoting desired customer behaviors and digital solutions.
• Acknowledge and manage complaints, escalating regulatory or financial risk when necessary.
• Capture accurate details of interactions to support analysis of contact drivers.
• Maintain professional working relationships with colleagues across departments.
• Guide other associates to build a shared knowledge and team environment.

Professional Experience

• Prior experience in a customer service environment, preferably corporate.
• Experience working in a regulated environment preferred.
• Ability to communicate effectively, adapting approach to the customer.
• Proactive approach to finding information and offering improvement for others.
• Ability to work under pressure.
• Proactive team player with a desire to improve department knowledge.
• Accurate data entry, with good attention to detail.

A key member of the studio's operations team, the Client Service Associate coordinates check-in, phone coverage, and supply inventory to ensure every client and guest experience feels well organized. Collaborating across Operations teams, the associate improves workflows and vendor relations while keeping front-of-house areas presentation-ready.

Primary Duties

• Greet and check in all clients and guests upon arrival.
• Ensure front of house areas are clean, presented, and organized.
• Answer, screen, and direct calls, and take messages from the main studio line.
• Receive, log, and distribute mail and packages.
• Order, manage, and organize inventory of office and styling materials.
• Work with Operations teams to complete client requests and special projects in a timely manner.
• Seek ways to improve workflows, vendor relations, and the client experience.

Qualifications & Experience

• 1 or more years of hospitality or customer service experience in a front of house role.
• Exposure to and interest in fashion and photography.
• Computer savvy, with proficiency in common office and Apple software.
• Fluent in English required; Spanish is a plus.
• Clear and effective written and verbal communication.
• Excellent problem-solving skills.
• Reliable and punctual, with flexibility across shift assignments.
• Strong organizational, multi-tasking, and follow-through skills.

Client Service Associate coordinates client-related correspondence and communications for a consulting practice, drafting, reviewing, and editing reports and proposals alongside consulting staff. Success in the position means keeping consultant schedules, travel, and billings on track while researching and preparing information for client and vendor communications.

Functions

• Develop client-related correspondence and communications in collaboration with consulting staff.
• Conduct research and prepare information for client and vendor proposals and communications.
• Complete ad hoc project work, including using internal technology and Microsoft Office programs.
• Coordinate, schedule, and plan consultant schedules, meetings, travel, and related events.
• Assist consulting staff with client billings and collections.

Requirements

• Undergraduate degree preferred.
• 5 or more years of experience supporting a large team under tight deadlines, including communications and administrative support.
• Advanced logistics, meeting arrangement, and event coordination skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong communication skills, including verbal, drafting, proofreading, and editing.
• Ability to analyze, create, and present data in written and graphical formats.

Reporting to the Investment Advisory team, the Client Service Associate oversees meeting preparation, account reporting, and referral administration for a book of full-service brokerage clients. Partnering with Investment Advisors and compliance, the associate resolves inquiries across phone, mail, and electronic channels while keeping marketing materials and account documentation audit-ready.

Role Responsibilities

• Prepare documentation and provide updates to Investment Advisors in preparation for client meetings.
• Create reports for analysis of client accounts and communicate with customers on products and services.
• Accept and create leads and ensure correct referral coding administration.
• Submit marketing pieces for approval and compile client information packages and marketing materials.
• Adhere to compliance requirements for new and existing account documentation and marketing materials.
• Provide client service by responding to phone, mail, and electronic inquiries based on knowledge of full-service brokerage.
• Deliver a high standard client experience at every interaction, prioritizing and handling work with discretion.
• Adhere to policies and procedures and maintain a culture of risk management.
• Use insights to continually improve individual and team performance for clients.
• Participate fully as a team member, keeping others informed of status, progress, and issues.

Required Qualifications

• Undergraduate degree or community college diploma preferred.
• Completion of the Canadian Securities Course and Conduct and Practices Handbook.
• Licensed with the Investment Industry Regulatory Organization of Canada as an Investment Representative or Registered Representative.
• Strong communication skills, both verbal and written.
• Ability to build relationships and work collaboratively, confidentially, and independently.