• Creating raving fans of existing Partners through operational and relational excellence
• Working within and across teams to deliver seamless onboarding for new Partner relationships
• Maintaining and managing activity related to Partner relationships within the firm's CRM
• Preparing expense reports and other administrative support for Managing Directors
• Coordinating Managing Director calendars including scheduling and confirming meetings, preparing meeting materials and handling post-meeting follow-up
• Execute client service requests, including service documentation, and follow-up activities in a timely manner
• Comfort in participating in client meetings and being a client-facing team member.
• Assist with incoming telephone calls and emails while working independently to research and resolve client questions
• Maintain detailed documentation and reporting in CRM system
• Be an established, consummate professional, both internally with team and externally with clients
• Ensure confidentiality concerning all information about clients and potential clients

Skills: Relationship Management, Team Collaboration, CRM Proficiency, Administrative Support, Calendar Coordination, Client Service Execution, Professional Communication, Confidentiality Maintenance.

• Be a key member of the day-to-day functioning of the organization's processing and operational servicing.
• Primarily focused on support, TOAs, and existing account service requests.
• Handle all operational service requests from advisors' books of business.
• Responsible for all new account processing and all paperwork for existing clients.
• Assist the Operations Manager in handling all operational service requests from advisors and other associates.
• Maintain flawless execution for processing and service items.
• Process all account distribution requests for existing client accounts and all new client accounts.
• Leverage available resources to meet daily service targets, improve customer satisfaction, support projects and manage high-risk exposure items.
• Review, assess and correct any rejects and/or issues.
• Help identify opportunities to create efficiencies within all aspects of the operations department.
• Assist with processing and operational setup for all associates and any new financial advisors.

Skills: Operational Servicing, Account Management, Request Handling, Process Optimization, Execution Quality, Resource Management, Problem Resolution, Efficiency Improvement

• Follow Procedures for handling restricted releases.
• Run and share the required daily reports with the team to review current and upcoming vestings.
• Verify and reconcile all reports for accuracy before emailing clients.
• Adhere to client-specific matrix while processing releases.
• Regularly update event status with accurate status.
• Follow up with related departments for the completion of the releases in a timely manner.
• Interact with internal and external clients professionally.
• Comply with other assignments from the Client Service Manager.
• Prepare investment contracts for clients 
• Issue invoices and receipts and handle multiple emails/queries from clients 
• Monitor emails, phone and social media and prepare monthly reports to clients 

Skills: Procedure Adherence, Report Management, Data Verification, Matrix Compliance, Event Status Updating, Interdepartmental Coordination, Professional Interaction, Multi-Channel Communication.

• Act as liaison between financial planner and internal departments (Compliance, Operations, and Administration).
• Responsible for opening accounts – insurance, investments and financial plans.
• Prepare for client meetings by creating and collecting paperwork, service agreements, presentation materials and portfolio reviews
• Tracks new business in onboarding systems for all new clients and cases
• Responsible for client servicing of accounts
• Update records and money movement
• Maintains a filing system for all client accounts, both through CRM and hard copy form
• Monthly mailers - touchpoints and client appreciation events
• Facilitate financial planner team meetings by creating an open communication forum and up-to-date monitoring system
• Maintains professional and technical knowledge by attending educational workshops
• Manages advisor’s licensing and continuing education credits, basic office organization

Skills: Liaison Coordination, Account Opening, Client Meeting Preparation, New Business Tracking, Client Servicing, Record Maintenance, Event Coordination, Professional Development Management

• Provide client support to multiple financial advisors 
• Establishment of new accounts, asset transfers, money movements, gifting and charitable support
• Monitor daily transaction activity including deposits, withdrawals, and receipt of securities 
• Ensure client activities are executed in a timely manner.
• Collaborate with financial advisors to offer an exceptional client experience
• Client meeting preparation and ad hoc service requests.
• Generate tax reports and on occasion collaborate with CPAs and other outside professionals 
• Fulfill unique client wealth management requirements.
• Contribute to the quarterly report production process.
• Provide backup support to the client service team and maintain content in the RFP database
• Collaborate with members of the investment, sales, compliance, operations, and legal teams

Skills: Client Support, Account Management, Transaction Monitoring, Collaboration, Tax Reporting, Wealth Management, Database Maintenance, Cross-Functional Teamwork.

• Contribute to culture as a financial professional, delivering best-in-class client service in a professional and fast-paced office environment
• Answer inbound client calls and help the company continue to build upon trusted client relationships
• Assisting in the new client onboarding process
• Providing support to the wealth management team and maintaining the CRM Database
• Administering client data gathering, ongoing service requests, and overseeing workflow processes
• Helping the team generate ideas and feedback the continue to refine client experience
• Providing general office support for the department
• Following up with other client advisors (CPAs, attorneys, etc.)
• Work with Portfolio Managers and internal customers
• Lead communication of the proposals and complete other tasks as assigned Qualification
• Schedule client meetings

Skills: Client Service, Communication Handling, Client Onboarding, Team Support, Data Management, Process Oversight, Office Administration, Meeting Coordination

• Greets and services clients in a friendly and professional manner while developing positive client relationships.
• Complete administration of client accounts
• Resolve and process all client inquiries and requests
• Prioritize and organize workflow, as well as collaborate all facets of the operation and administration of client accounts
• Process new accounts, by obtaining all necessary approvals and ensuring all client documentation is returned, completed and approved.
• Manage the client onboarding experience
• Ensure clients understand the HTSTL complete offering according to the client guide
• Deliver above and beyond service, thinking uniquely about each client
• Support advisory team in arranging and executing prospect meetings and outreach campaigns
• Assist advisors in preparation for quarterly client reviews and planning proposals
• Comply and learn all company procedures and policies
• Ensure all suitable and required account documents are acquired and updated

Skills: Client Relationship Management, Account Administration, Inquiry Resolution, Workflow Prioritization, Client Onboarding, Compliance Adherence, Advisory Support, Documentation Management.

• Prepare claim filing reports for clients utilizing SQL and/or manually creating reports from a variety of sources
• Ensure proper routing and potential recording of client contracts
• Verify client data accuracy across all systems and execute on resolving needs.
• Records management of all client data, agreements, certain communications, etc.
• Interact with the Sales team to ensure proper communications are occurring with salesperson-assigned clients
• Communicate with Sales representatives to support data collection efforts
• Research and communicate the needs of Sales representatives to team members to address client needs in support of claim filing.
• Interact with claims analyst team to gather necessary information (case details, claim details)
• Update CCB’s data repository and properly record distributions within CCB’s system of record.
• Assist with remittance coordination with PRA Finance
• Help create external communications including contract response emails, FAQs, new case notifications, data request follow-ups, CCB update

Skills: Report Generation, Contract Routing, Data Verification, Records Management, Sales Collaboration, Communication, Research and Analysis, Data Repository Management

• Apply a hospitality-first mindset, to patiently resolve and/or deescalate any issues and challenges that arise across the diverse group of stakeholders and constituents who engage with programs and services
• Serve as a liaison between SFND partners, providers, stakeholders and team members
• Demonstrate thorough knowledge of SFND’s programs & services when addressing service requests & resolving incidents
• Coordinate efforts with the respective Program Managers, Associate Director of Service Operations, Director of Small Business Services and operations associates to ensure all reported issues & requests are resolved in a timely manner
• Manage volunteer driver and courier inquiries during shift
• Maintain accurate records of all calls & incident reports, and update SF New Deal systems accordingly
• Notify Call Center Manager of any urgent or sensitive client needs
• Manage outbound survey calls & one-off customer feedback projects
• Follow up on any outstanding client requests or voicemails
• Ensure restaurant QC by recording all client feedback & escalating urgent concerns where applicable
• Provide intermittent assistance to the Client Operations team on special projects & initiatives 

Skills: Hospitality Management, Stakeholder Liaison, Program Knowledge, Coordination and Collaboration, Incident Documentation, Urgent Response Management, Quality Control, Project Assistance.

• Calculating and preparing asset and gift transactions and overseeing the transfer process.
• Reviewing documents associated with the client's last will, insurance policies, unpaid bills, and trust agreements
• Assist with the distribution of property, debt payments (including taxes), and other administration of estate monies.
• Handling client service administrative matters, including telephone calls and e-mails with clients, prospects, and business associates
• Creating and editing written correspondence
• Assisting with time management and scheduling and handling certain incoming and outgoing mail
• Maintaining files and other client administrative matters
• Developing and maintaining a high level of expertise in specialized investment and trust software including Axys and TrustRite and using this expertise 
• Create accurate custom reports and process transactions in a time-sensitive manner.
• Proactively assisting with process improvement and compliance efforts.
• Provide support professionally on the telephone for respective clients and business partners
• Help clients and advisors to transfer funds and securities
• Coordinate with third-party vendors and custodians

Skills: Transaction Management, Document Review, Estate Administration, Client Communication, Correspondence Handling, Time Management, Software Proficiency (Axys, TrustRite), Compliance Oversight

• Specific actuarial/capital modeling/ERM skills and/or background
• Strong awareness of commercial insurance issues including cyber risk insurance
• Highly effective communication skills, both written and verbal
• Demonstrated ability in client account management and relationship building
• Technical presentation skills
• Experience in a Digital Account Management role
• Strong communication / interpersonal skills
• Experience with Salesforce, eMoney, Orion
• Proficient in Microsoft Office Products specifically PowerPoint
• Client Services Associate Knowledge and Skills

Qualifications: BA in Business Administration with 2 years of Experience.

• Securities Industry Essentials (SIE) preferred or must be obtained within 6 months of employment
• Have financial industry experience (support role for financial planning, insurance, and investments).
• Process management skills and have clear communication and writing skills
• Advanced Microsoft Office skills and have media planning experience
• Client Relationship Management software experience
• Adept at Managing Processes, Organization, Analyzing Information
• Broad knowledge of cyber security issues
• Managed high revenue or high-volume verticals for media programs
• Desire to learn and get in at the ground floor of a growing wealth management firm

Qualifications: BA in Marketing with 3 years of Experience.

• Strong analytical skills, including the ability to analyze and organize data.
• Excellent organizational, oral presentation, and written communication skills.
• Self-directed and independent contributor to the team
• Ability to define problems concisely and hypothesize proposed solutions
• Excellent ability to build and maintain a business relationship with clients.
• Ability to structure and manage heavy workloads
• Proficiency in MS Office products, including PowerPoint, Excel, and Word.
• Research and project management capabilities.
• Competent to network both internally and externally, including members of management

Qualifications: BA in Finance with 1 year of Experience.

• Experience in investment management or financial services industry
• Experience in RFP production
• Strong writing and proofreading skills and excellent communication skills
• Strong understanding of equity securities and customer delivery vehicles
• Experience using investment management databases (eVestment, eQuest, GIMD, etc.)
• Strong organizational and time management skills
• Ability to work both in a team environment and independently
• Strong proficiency level with Excel, Word, and PowerPoint Desired skills
• Ability to work in a fast-paced startup environment

Qualifications: BA in Economics with 2 years of Experience.

• Have a diligent personal standard of care for accuracy and attention to detail
• Can work both independently, and as part of a larger team, seeking support
• Can communicate effectively with multiple interested parties, keeping all updated on key time frames and important deadlines
• Are comfortable taking initiative and suggesting new ideas, processes, improvements, etc.
• Can comfortably change course on workflow (flexibility), and prioritize workload as fits
• Advanced Microsoft Office skills with a heavy emphasis on Excel
• Experience with performance reporting systems
• Experience working with multiple custodians and fund structures
• Ability to multi-task

Qualifications: BA in Communications with 3 years of Experience.

• Have FINRA Securities Licenses (Series 7, 63, 65)
• Strong customer relationship and customer service skills.
• Strong analytical, problem solving, and written and verbal communication skills, with the ability to work well with others.
• Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast-paced environment
• Strong organizational and time management skills with the ability to set priorities and meet deadlines
• Committed to professional development (e.g. licensing, registration, designations)
• Knowledge of MS Office.
• Customer service related experience
• Have wirehouse or financial services related experience

Qualifications: BA in Public Relations with 1 year of Experience.

• Strong attention to detail and accuracy
• Ability to work well independently part of a team
• Professional written and verbal communication skills
• Effective time management and organizational skills
• Ability to multi-task and work with tight deadlines
• Knowledge of payroll, benefits and HR-related tasks
• Conscientious, reliable, honors confidentiality
• Proficiency in Microsoft Office, especially Excel (formulas, formatting, efficiencies)
• General understanding of the investment brokerage industry and securities regulations.

Qualifications: BA in Management with 4 years of Experience.

• Series 7 and/or 66/65 license
• Strong oral and written communication skills
• High attention to detail and demonstrate comfort in a fast-paced & high-volume environment
• Proficiency in Agreement Express, NetX360, Veo One, Wealthscape, and Schwab Institutional
• Adobe, Salesforce, MS Word, Excel, Outlook & PowerPoint Proficiency
• Flexibility in schedule to support east and west coast time differences
• High-touch, concierge level customer service skills
• Project and team-oriented personality, Agile, adaptable, and willing to learn
• Basic understanding of operations system (i.e., forms and their purpose).

Qualifications: BA in Human Resources with 3 years of Experience.

• Experience in the financial services industry and working directly with clients
• Proficiency in Word, Excel, and Outlook
• Knowledge of Tamarac portfolio and client management software preferred
• Organized, detail-oriented, and multitasking skills
• Client first philosophy and have basic knowledge of investment products.
• Good written/verbal communication and interpersonal skills
• Exercise discretion and independent judgment in support of advisors and clients
• Team player, collaborative, and works effectively with others and a variety of different client personalities
• Desire to work successfully in a small company environment, working both from home and in the office 

Qualifications: BA in Psychology with 2 years of Experience.

• Relentlessly prioritizing the client experience by finding new ways to surprise and delight them.
• Excellent oral and written communication skills, superior client service and problem-solving skills.
• A hustling mentality, no ask should be too small or too big, we are looking for someone who understands that small tasks have a huge impact.
• Achieving thoroughness and accuracy when completing any given task in a fast-paced environment.
• Effectively keeping stakeholders apprised of task status and next steps through verbal and written communication. 
• Anticipating potential blockers or inefficiencies and addressing them proactively.
• Ability to work independently  in a team environment.
• Ability to organize/prioritize and practical problem solving
• Knowledge of administrative and clerical procedures and systems such as word processing, spread-sheet applications, managing files and records, and other office procedures and terminology.

Qualifications: BA in Advertising with 2 years of Experience.