Job Summary: 

• Answers incoming client calls
• Works in an online ticket queue to monitor and resolve client issues
• Creates workaround procedures when standard procedures have failed
• Escalates urgent problems requiring more in-depth knowledge of appropriate internal resources
• Works in account systems to review data at both the application level and the data level to troubleshoot issues
• Documents account deliverables and client-request requirements in Statements of Work
• Troubleshoot and document software and setup errors for Technical Support and Software Engineers
• Committed to meeting phone queue expectations
• Answering the phone is the first priority.
• Adhering to the standards of the Client Care Call Review form
• Consistently demonstrate and provide excellent Client service.

Skills on Resume:

• Call Handling (Hard Skills)
• Issue Resolution (Soft Skills)
• Procedural Adaptation (Hard Skills)
• Problem Escalation (Soft Skills)
• Data Analysis (Hard Skills)
• Technical Documentation (Hard Skills)
• Client Service Excellence (Soft Skills)
• Standard Compliance (Soft Skills)

Job Summary: 

• Manage front desk and route services each week
• Answer, transfer and return phone calls
• Assist with client notification to schedule services and/or payments
• Mail client notifications and maintain Animal Control Log
• Help coordinate the Pay It Forward program
• To promote company’s new technology as a way of keeping all accounts informed about account. 
• Provide sales & technical support to customers.
• Be able to discern the requirement for product application engineering at the company and customer level.
• Attend and participate in training opportunities and seminars relevant to this position.
• Authors informal written communications/emails for internal and/or external Clients, management, employees, etc.
• Research and resolve internal and external Client issues.

Skills on Resume:

• Administrative Coordination (Hard Skills)
• Communication Skills (Soft Skills)
• Scheduling and Notification (Hard Skills)
• Program Coordination (Soft Skills)
• Sales and Technical Support (Hard Skills)
• Analytical Thinking (Soft Skills)
• Professional Development (Soft Skills)
• Research and Problem Solving (Soft Skills)

Job Summary: 

• Responds to customer’s inquiries or complaints regarding the company’s products or services.
• Determines the best method to resolve complex customer service problems
• Ensure customer satisfaction and adherence to company policies.
• Informs customers of procedures or resolution of problems.
• Makes periodic calls to existing customers to determine satisfaction with the company, products or services.
• Provides guidance and training to less experienced representatives.
• Develop and maintain relationships with assigned customer accounts.
• Work with assigned district managers in all aspects of customer service.
• Work with marketing support staff to resolve customer application inquires and special quotations.
• Receive and enter phone and fax orders and initiate tracers with carriers.
• Participate in career development activities annually to enhance knowledge, skills & abilities.

Skills on Resume:

• Problem Solving (Soft Skills)
• Customer Satisfaction Management (Soft Skills)
• Communication Skills (Soft Skills)
• Relationship Building (Soft Skills)
• Training and Mentoring (Soft Skills)
• Order Processing (Hard Skills)
• Collaboration (Soft Skills)
• Professional Development (Soft Skills)

Job Summary: 

• Make changes to or cancel orders/backorders.
• Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.).
• Initiate credit requests and return goods request from customers.
• Solicit sale of new or additional services.
• Provides problem resolution and troubleshooting to customers over the telephone.
• Relays customer feedback regarding products to appropriate individuals in sales, quality assurance and product management.
• Determines best method to resolve problems ensuring customer satisfaction and adherence to company policies.
• Prepares quotes and written communications for customers.
• Input orders, check status and monitor product through entire life cycle.
• Develop and maintain assigned account relations by daily, weekly and monthly contact to include phone fax, and emails.
• Meet and maintain established department goals. I.e. Abandoned Rate, Speed of Answer (Average wait time).

Skills on Resume:

• Order Management (Hard Skills)
• Problem Resolution (Soft Skills)
• Customer Relations (Soft Skills)
• Sales Skills (Soft Skills)
• Communication Skills (Soft Skills)
• Data Entry (Hard Skills)
• Account Management (Soft Skills)
• Performance Metrics Analysis (Hard Skills)

Job Summary: 

• Manage a high volume of inbound calls in a timely and efficient manner.
• Become proficient in all platforms, systems, and tools used to maintain carrier/client records, transactions, documentation, and relevant data.
• Identify client/carrier needs, research issue and provide solutions and/or alternatives
• Maintain appropriate documentation of conversations in designated systems 
• Ensure hand-off continuity and order accuracy.
• Assist carriers with the on boarding process and process Dry Run Fees.
• Dispatch available vehicles to carriers across all regions on an inbound basis.
• Be knowledgeable about the rates for the lanes in order to negotiate and uphold company set margin standards.
• Provide necessary training assistance to carrier for the tools use.
• Help clients with quotes and usage of the dealer portal
• Meet and/or exceed established inbound call quality guidelines and key performance criteria

Skills on Resume:

• Call Management (Soft Skills)
• System Proficiency (Hard Skills)
• Problem Solving (Soft Skills)
• Documentation Skills (Hard Skills)
• Process Coordination (Soft Skills)
• Negotiation Skills (Soft Skills)
• Training Capability (Soft Skills)
• Customer Service (Soft Skills)