Job Summary: 

• Completing a comprehensive biopsychosocial assessment with families as enter the shelter to determine individual needs.
• Provide short-term counseling, crisis intervention, safety planning, and psycho-education
• Collaborate with ACS and/or preventive services agencies as needed and participate in ACS conference
• Make outpatient referrals and appropriate linkages ongoingly
• Communicate and collaborate with service providers to enhance engagement and ensure quality of service
• Provide education/trainings to other staff
• Facilitate quarterly meetings with families and staff 
• Facilitate group work with clients
• Assisting clients with supportive housing applications when clinical criteria are met
• Assisting with the coordination of client appreciation events

Skills on Resume:

• Biopsychosocial Assessments (Hard Skills)
• Crisis Intervention (Hard Skills)
• Agency Collaboration (Soft Skills)
• Referral and Linkage (Hard Skills)
• Service Coordination (Soft Skills)
• Staff Training (Soft Skills)
• Group Facilitation (Soft Skills)
• Event Coordination (Soft Skills)

Job Summary: 

• Organizing information on new listings that the agents bring in
• Scheduling photoshoots for new listings
• Updating listing information and uploading photos on MLS
• Drafting listing documents, and ensuring all appropriate signatures are collected
• Assist with putting together flyers for open houses
• Achieve company objectives and regularly compile a progress report to present to the team
• Schedule necessary appointments with all parties, including open houses and the final walkthrough
• Take part in employee development programs to strengthen existing skill sets in real estate administration
• Respond to customer needs with urgency and attentiveness
• Respond to inbound contacts, track progress, and coordinate appointments with sales professionals.

Skills on Resume:

• Information Organization (Hard Skills)
• Event Coordination (Hard Skills)
• MLS Management (Hard Skills)
• Document Drafting (Hard Skills)
• Marketing Support (Hard Skills)
• Report Compilation (Hard Skills)
• Professional Development (Soft Skills)
• Customer Response (Soft Skills)

Job Summary: 

• Use scheduling software effectively to fulfill client’s care plans and provide employees with schedules on a bi-weekly basis
• Ensure employees are scheduled accurately and efficiently while adhering to the collective agreement
• Approve time off requests, manage the employee relief pool and overtime distribution
• Communicate and problem-solve effectively with clients, families and employees when schedule challenges arise
• Assist with recruitment and hiring of front-line employees
• Resolve client concerns/issues
• Take into consideration the individual needs of clients, families, and employees, when making decisions, maintaining continuity of care whenever possible
• Be accessible by phone for clients, employees, referral sources and other stakeholders and respond to phone calls and emails in a timely manner
• Provide on-call support on a rotational basis
• Data entry, ensuring dated notes are timely and clear, and contain appropriate information.

Skills on Resume:

• Scheduling Software Proficiency (Hard Skills)
• Labor Agreement Compliance (Hard Skills)
• Time Management (Soft Skills)
• Conflict Resolution (Soft Skills)
• Recruitment and Hiring (Hard Skills)
• Issue Resolution (Soft Skills)
• Decision-Making (Soft Skills)
• Communication Skills (Soft Skills)

Job Summary: 

• Greet and Interact with patients in a positive professional manner via telephone and in person at all times at front desk.
• Schedule, moving and confirming appointments in electronic scheduling system
• Complete confirmation calls for upcoming appointments for new clients and others.
• Checking in/out clients, collecting patient payment obligations and be a resource to answer questions.
• Setting up treatment rooms for next client, light cleaning/organizing rooms
• Respond to and reply to requests for client information
• Maintain strict compliance with HIPPA and patient privacy
• Assist team in providing an efficient, professional and customer friendly practice operation
• Perform secretarial and clerical duties to support the providers
• Additional responsibilities and opportunities for advancement as the clinic grows

Skills on Resume:

• Patient Interaction (Soft Skills)
• Appointment Scheduling (Hard Skills)
• Payment Processing (Hard Skills)
• Room Preparation (Hard Skills)
• Information Management (Hard Skills)
• HIPAA Compliance (Hard Skills)
• Team Support (Soft Skills)
• Clerical Duties (Hard Skills)

Job Summary: 

• Be responsible for managing the client experience from referral to continuity of care. 
• Assist with developing and maintaining relationships with referral sources such as assisted/ independent living facilities, hospice providers, geriatric care managers, medical specialist and other senior-related referral sources.
• Interact with prospective clients by taking referral calls, educating prospective clients on services, and scheduling in-home visits. 
• Be responsible for managing the uninterrupted care of the client through the organization of family resources and other methods, such as community providers, insurance companies, case managers and other third-party payers. 
• Work directly with the Internal Care Coordinator (ICC) to ensure that client shifts and hours are matched with caregiver qualifications to ensure a platinum experience for clients.
• Care planning for clients, ensuring physical, emotional, and social needs are being met with the care provided.
• Maintaining relationships with clients and families.
• Adhering, and helping to improve, the Care Coordination process
• Ensuring all required paperwork is completed, care plans are updated, and client visits are completed on time or early.
• Scheduling caregivers to fit client’s needs.

Skills on Resume:

• Client Management (Soft Skills)
• Relationship Development (Soft Skills)
• Communication Skills (Soft Skills)
• Resource Coordination (Hard Skills)
• Care Matching (Hard Skills)
• Care Planning (Hard Skills)
• Relationship Maintenance (Soft Skills)
• Process Compliance (Hard Skills)

Job Summary: 

• Handle all inbound calls and cases and manage appropriately
• Provide quality technical support service and accurately respond to questions and assist customers with product features, troubleshooting, etc.
• Assist customers with billing, cancellation and payments needs and accepting payments via credit card
• Builds subject matter expertise on all HST products, features, and services
• Log all activity and manage the support process in online system.
• Refer non-routine inquiries and complaints to senior level team member.
• Act as liaison between customers, marketing and product management to obtain and share site feedback
• Make outbound calls to current clients to collect payments or update credit card information where necessary and maintain reports on those calls.
• Compile weekly/monthly company performance report
• Manage contractors/vendors check requests

Skills on Resume:

• Call Management (Hard Skills)
• Technical Support (Hard Skills)
• Payment Processing (Hard Skills)
• Product Expertise (Hard Skills)
• Data Logging (Hard Skills)
• Inquiry Escalation (Soft Skills)
• Customer Liaison (Soft Skills)
• Reporting Skills (Hard Skills)

Job Summary: 

• Adheres to the safe work/risk management policies and practices of Seniors for Seniors.
• Works within the Ethical Practice Framework of Seniors for Seniors.
• Understand the range of services provided by each division of the Spectrum family and how it contributes to model of Total Client Care.
• Seek out new business relationships by creating sales appointments and opportunities
• Develop sales opportunities and business referrals by establishing and maintaining professional relationships
• Monitor and assist in fulfilling sales activity for the outside sales representatives
• Assists the sales team effort in promoting the Seniors for Seniors brand spreading brand awareness
• Continually assess, anticipate, identify, and respond to new and changing needs of clients and communicates available Total Client Care resources to clients 
• Listens, observes, and communicates any concerns/changes in the client’s physical and/or emotional condition immediately to the Branch Manager and Client Care Coordinator
• Create a positive first impression on telephone and web inquiries for service.

Skills on Resume:

• Risk Management (Hard Skills)
• Ethical Adherence (Soft Skills)
• Service Knowledge (Hard Skills)
• Relationship Building (Soft Skills)
• Sales Development (Hard Skills)
• Team Coordination (Soft Skills)
• Brand Promotion (Hard Skills)
• Client Assessment (Soft Skills)

Job Summary: 

• Provide fast, accurate, pleasant, and professional customer service to Seniors for Seniors caregiving staff and clients over the telephone.
• Engage clients in conversation regarding service offerings – obtain information relating to the health conditions of clients, special requirements such as hours, days of service, and category of staff
• Secure the order of service.
• Facilitate the assignment and supervision of staff with the client.
• Manage all schedules and data pertaining to clients and caregivers.
• Leading and managing the team of caregivers providing service to assigned clients.
• Manage scheduling details and communications Friday evening through Monday morning.
• Communicate with patients and families regarding home care needs and scheduling of home care staff.
• Report all pertinent information to weekday staff for follow-up and implement improvement processes  
• Ensure continuity of care and exceptional customer service

Skills on Resume:

• Customer Service Skills (Soft Skills)
• Communication Skills (Soft Skills)
• Information Gathering (Hard Skills)
• Order Management (Hard Skills)
• Staff Supervision and Management (Soft Skills)
• Scheduling and Data Management (Hard Skills)
• Crisis Management and Weekend Coordination (Soft Skills)
• Reporting and Process Improvement (Hard Skills)

Job Summary: 

• Utilizing project management software to enter new jobs as well as manage projects from start to finish. 
• Ensure that the files are properly updated checking inspection dates, notes, photos and required documents are properly entered and uploaded by staff.
• Make an initial assessment of new projects and communicate with and assign/dispatch the appropriate crews.
• Schedule and coordinate meetings with Project Managers and clients and manage the calendar.
• Communication with all relevant parties including different Project Managers and internal departments, sub-contractors, insurance adjusters, vendors, and the clients (often daily) from start to finish. 
• Organized, diligent, play well with others, and caring and compassionate to meet client expectations.
• Promote and model best practice for Family Services staff
• Improve linkages to mental health and community-based services
• Strengthen the overall permanency outcomes for families with children in shelter
• Ensure focus on effective social services delivery to clients, including integration of models and best practices (such as trauma informed and family centered care)

Skills on Resume:

• Project Management Software Proficiency (Hard Skills)
• Documentation Oversight (Hard Skills)
• Crew Coordination (Hard Skills)
• Calendar Management (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Team Collaboration (Soft Skills)
• Best Practices Advocacy (Soft Skills)
• Social Services Integration (Hard Skills)

Job Summary: 

• Provide the highest standards of concierge-type, proactive customer service
• Build and maintain exceptional customer relationships, proactively anticipating and meeting client needs
• Coordinate and manage patient care and medical office operations
• Complete administrative tasks, including medical records maintenance, medical billing, scheduling, and email correspondence with clients
• Maintain the highest level of discretion and confidentiality
• Monitor deadlines and provide notices to appropriate parties 
• Compile and distribute weekly/monthly reports and communicate key results to the rest of the team to ensure company goals are being met
• Plan travel arrangements, open houses, final walkthroughs, and other necessary engagements
• Help organize community outreach events to improve standing in the local area
• Keep track of all transaction documents in the client database and complete the necessary paperwork

Skills on Resume:

• Proactive Customer Service (Soft Skills)
• Relationship Management (Soft Skills)
• Healthcare Coordination (Hard Skills)
• Administrative Proficiency (Hard Skills)
• Confidentiality Maintenance (Soft Skills)
• Deadline Monitoring (Soft Skills)
• Report Compilation (Hard Skills)
• Event Coordination (Hard Skills)

Job Summary: 

• Effectively communicate and build relationships with customers
• Provide a world-class customer experience that shows professionalism, dedication and service.
• Present key points and focus on the customers' needs and expectations, giving expert direction.
• Utilize geographical skills to relay a strong knowledge of the area to clients.
• Maintain a high level of customer support to consistently reach monthly, quarterly and annual goals.
• Coordinate and manage patient care and medical office management
• Complete administrative tasks such as medical records maintenance, medical billing, scheduling, and email correspondence with clients
• Provide the highest standards of concierge-type customer service
• Build and maintain exceptional customer relationships, proactively anticipating and meeting client needs
• Manage expense reports and chargeback filing

Skills on Resume:

• Relationship Building (Soft Skills)
• Customer Experience Delivery (Soft Skills)
• Presentation Skills (Soft Skills)
• Geographical Knowledge (Hard Skills)
• Sales Goal Achievement (Hard Skills)
• Patient Care Coordination (Hard Skills)
• Administrative Efficiency (Hard Skills)
• Expense Management (Hard Skills)

Job Summary: 

• Bringing order to chaos and helping people get back to normal when experiencing really difficult circumstances.
• Enjoy being part of a team of achievers that works hard together to be the best.
• Want to be part of a company where values arent something hang on a wall but actually inform the way customers and teammates are treated.
• Highly organized and able to take responsibility for managing a complex process with multiple participants.
• Take responsibility for results instead of making excuses.
• Work well with others and have a passion for delivering above and beyond customer service.
• Understand that role has a major impact on the reputation of the entire company and act accordingly.
• Monitor, lead and coordinate social service and counseling support including appropriate and timely interventions
• The completion of biopsychosocial assessments
• Manage record keeping, data collection, and evaluation on the effectiveness of services for families

Skills on Resume:

• Crisis Management (Soft Skills)
• Team Collaboration (Soft Skills)
• Values-Driven Conduct (Soft Skills)
• Process Management (Hard Skills)
• Accountability (Soft Skills)
• Customer Service Excellence (Soft Skills)
• Organizational Impact Awareness (Soft Skills)
• Data Management (Hard Skills)

Job Summary: 

• Assess the needs of the family and/or individual by completing a psychosocial assessment.
• Engage the families and/or individuals in short-term counseling, groups, workshops, and curriculums.
• Refer clients to other service providers within the community for long term services.
• Collaborate with Win Team and outside agencies engaged with families for follow-up and ensure consistency in the delivery of services.
• Provide crisis intervention to clients.
• Identify families and/or individuals who are in need of a higher level of service including victims of domestic violence, families with active ACS cases, individuals exhibiting signs of mental illness or substance abuse, and non-compliant or hostile and aggressive clients.
• Participate in classroom activities in order to observe the children and assist teachers and recreation staff in developing individual service plans for the children
• Engage the parents in development of service plans and refer a child for outside services.
• Conduct play groups for children to address issues of trauma 
• Collaborate with DOE, medical and mental health providers, early Intervention programs, ACS, etc., to ensure that the needs of children in care are addressed.
• Prepare outgoing mail by standards.

Skills on Resume:

• Psychosocial Assessment (Hard Skills)
• Counseling Facilitation (Soft Skills)
• Resource Networking (Hard Skills)
• Interagency Collaboration (Soft Skills)
• Crisis Management (Soft Skills)
• Case Management (Hard Skills)
• Educational Support (Soft Skills)
• Mail Processing (Hard Skills)

Job Summary: 

• Scheduling all skilled (RN,LPN, MSW) visits/hours as ordered by the client's physician and authorized by insurance
• Communicating with home health aides/nurses regarding schedules and all pertinent client information
• Maintaining employee/client calendars in the agency database
• Responding to all questions by staff, clients, and others regarding scheduling of clients, in a professional manner
• Filling in to cover shifts or visits in client homes as needed provide coverage due to call-ins etc.
• On-call rotation responsibilities
• Providing world-class service and working within value system
• Ensure each transaction complies with legalities and any tax withholdings are complete
• Arrange for open houses and other community events to locally spread brand awareness
• Fill out all appropriate paperwork and file in the customer database to assist the real estate team in closing deals
• Maintain waiting and reception areas in an organized, neat, and clean manner.

Skills on Resume:

• Medical Scheduling (Hard Skills)
• Interpersonal Communication (Soft Skills)
• Database Management (Hard Skills)
• Professional Responsiveness (Soft Skills)
• Flexibility and Adaptability (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Event Coordination (Hard Skills)
• Administrative Organization (Hard Skills)

Job Summary: 

• Deliver great customer experiences in a professional and pleasant manner.
• Efficiently scheduling property inspections for 7 or more inspectors.
• Escalate unresolved issues to the appropriate supervisor.
• Follow up on any customer issues to make sure handled any concerns in the best way.
• Answer all computer-generated leads and maintain inspector’s records.
• Office duties, filing, mass emails, creating documents, organizing, completing.
• Participate in Social Services and Children & Youth Services Team meetings to address the needs of adults and children receiving clinical services.
• Facilitate workshops and groups 
• Practice confidentiality and privacy protocols by policies and HIPAA requirements.
• Track important dates and time limits for transactions and notify relevant stakeholders
• Collect necessary information from clients upon arrival and assist with scheduling any follow-up appointments upon departure.

Skills on Resume:

• Customer Service Excellence (Soft Skills)
• Scheduling Efficiency (Hard Skills)
• Issue Escalation Procedures (Soft Skills)
• Follow-up Coordination (Soft Skills)
• Database and Record Management (Hard Skills)
• Administrative Proficiency (Hard Skills)
• Confidentiality and Compliance with Regulations (Hard Skills)
• Workshop Facilitation (Soft Skills)

Job Summary: 

• Provide professional, courteous, and timely service to clients, visitors, and office staff.
• Establish positive relationships with clients and vendors, as well as referring physicians and offices, to further the success of Coastal Vein.
• Maintain efficient/effective client flow patterns in conjunction with clinical staff.
• Communicate with clients effectively, take appropriate action to resolve any problems.
• Handle the scheduling of procedures, including verifying eligibility, when appropriate.
• Answer phones in line with office standards- before the third ring, with a smile and friendly, professional demeanor.
• Send welcome packet to patients
• Ask all patients regarding the lead source and maintain a spreadsheet
• Maintain a spreadsheet of pending surgeries in the authorization process
• Follow-up/reminder calls to clients for appointments, etc.

Skills on Resume:

• Client Relationship Management (Soft Skills)
• Communication Skills (Soft Skills)
• Organizational Skills (Soft Skills)
• Customer Service Excellence (Soft Skills)
• Data Management (Hard Skills)
• Scheduling and Coordination (Hard Skills)
• Problem-Solving (Soft Skills)
• Attention to Detail (Soft Skills)

Job Summary: 

• Escort patients to consult or treatment rooms
• Collect payment of copays, procedure fees, and retail purchases at the time of service
• Place reminder calls to all patients the day before the appointment and document results in EHR
• Read all charts for the next day- to include office notes and/or results from referring physicians
• Maintain the reception area- cleanliness and proper information on display
• Ensure patient treatment folders are kept in stock in each treatment room
• Attend community events as a representative of Coastal Vein
• Assist Vein Clinic Manager with determining supply needs (both clerical and medical) and ordering of same.
• Process and route incoming correspondence after checking the mail daily
• Identifies targeted high-risk populations within a group of identified members.
• Utilize EMR and client software systems for scheduling and follow-through.

Skills on Resume:

• Patient Coordination (Soft Skills)
• Financial Transactions Handling (Hard Skills)
• Telecommunication Proficiency (Hard Skills)
• Medical Documentation Management (Hard Skills)
• Facility Maintenance Awareness (Soft Skills)
• Inventory Management (Hard Skills)
• Community Outreach (Soft Skills)
• Electronic Medical Records (EMR) Utilization (Hard Skills)