CERTIFIED INSTRUCTOR JOB DESCRIPTION

A Certified Instructor in healthcare trains others so that regulated processes do not fail at the point of execution. That is a short sentence, but the stakes behind it are high. When complaint administration, corrective action systems, or diagnostic platform procedures are taught inconsistently, the downstream costs include MDR filings, audit deficiencies, and failed ISO or QSR compliance reviews. The Certified Instructor owns the design and delivery of training that keeps clinical staff, field teams, and quality functions working within regulatory standards across a healthcare or medical product environment.

As the Certified Instructor, you ensure that every person trained in your scope can perform regulated procedures accurately, from complaint handling protocols to clinical quality audit methods. You operate within quality, operations, or field application teams, partnering with practice managers, regional sales managers, and compliance leadership to keep training programs current and audit-ready.

Career Impact: Earning and applying credentials such as PSIA/AASI equivalents in regulated training, or demonstrating fluency in GMP, QSR, and CAPA systems, builds the kind of domain authority that moves a Certified Instructor toward quality management or clinical education leadership roles.

Business Impact: When training gaps exist in complaint administration or corrective action procedures, MDR submissions fail and audit findings escalate — this role is the direct line of defense that keeps those outcomes from materializing.

Growth Opportunity: Exposure to ISO compliance regimes, clinical audit methodology, and diagnostic product training across regional markets expands the scope available to a Certified Instructor moving toward a Quality Manager or Director of Clinical Education title.

• Deliver training on GMP, QSR, ISO standards and job-specific procedures to clinical and operational staff.
• Manage complaint administration systems in accordance with corporate quality procedures and regulatory requirements.
• Coordinate Corrective Action and Preventative Action processes to address audit deficiencies and quality failures.
• Conduct clinical quality audits by selecting statistically valid patient or process samples and documenting findings.
• Evaluate incoming components and outgoing devices to determine conformance with specifications and minimize false acceptance.
• Prepare annual training schedules and update course materials to reflect current business unit guidelines and regional demands.
• Collaborate with practice managers, operations teams, and field associates to ensure staff competencies meet compliance standards.
• Monitor and summarize key quality metrics, tracking performance against production, safety, and delivery targets.

• Bachelor's degree in Life Sciences, Medical Laboratory Technology, Healthcare Administration, or equivalent work experience.
• 3 or more years of experience in clinical quality, laboratory diagnostics, or regulated medical training, with direct exposure to audit or compliance functions.
• Knowledge of GMP, QSR, ISO standards, and Medical Device Reporting requirements.
• Experience managing CAPA systems, complaint administration, and clinical audit workflows.
• Demonstrated ability to train diverse adult learners including clinical staff, field personnel, and operations teams.
• Strong analytical skills with the ability to collect, organize, and interpret quality and compliance data.
• Ability to manage multiple concurrent training and audit projects independently with minimal supervision.
• Excellent written and oral communication skills for reporting to management and external stakeholders.

• Prior experience with laboratory diagnostics platforms or medical device repair and evaluation environments.
• Familiarity with statistical sampling methods applied to clinical audit or incoming component inspection.
• Experience supporting field associates with technical troubleshooting and clinical application guidance.
• Proficiency in data collection and quality reporting platforms used in regulated manufacturing or healthcare settings.

• Audit deficiency rate per review cycle, measuring how thoroughly training closes identified compliance gaps.
• CAPA closure rate within defined timeframes, reflecting timely resolution of corrective action items.
• Training completion rate across assigned staff populations per annual schedule.
• MDR filing accuracy rate, indicating whether complaint administration training translates to compliant documentation.
• Incoming component false acceptance and false rejection rates, tracking evaluation consistency over time.
• Typical tools: Quality data systems (commonly Oracle or equivalent ERP), audit sampling software (commonly Power BI or equivalent)

• Base Salary Range: $58,000 to $82,000 per year depending on seniority and industry segment.
• Bonus: performance-based annual bonus of 5 to 10 percent typical in healthcare and medical device settings.
• Equity: not standard at this level in most healthcare training roles.
• Health Benefits: medical, dental, and vision coverage standard across most US healthcare employers.
• PTO: 15 to 20 days per year plus standard federal holidays.
• Common Perks: Continuing education reimbursement, professional certification support, and mileage or travel allowance for field-based roles.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Reasonable accommodations for qualified individuals with disabilities are available throughout the application and employment process upon request. All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected under applicable federal, state, and local law. Offers of employment are contingent on successful completion of a background check and, where applicable, drug screening. Candidates must hold current authorization to work in the United States.

The Certified Instructor owns the delivery of technical ski and snowboard instructor training, leading staff preparation for PSIA/AASI certifications and teaching alpine or snowboard lessons across all guest levels. Working within resort ski and snowboard programs, the role supports operational functions from guest registration to facility upkeep, enabling consistent instructional quality and guest safety across varied alpine terrain.

Key Responsibilities

• Train ski and snowboard instructors on modern techniques and principles for guests of all levels.
• Train staff in preparation for PSIA/AASI certifications and accreditations.
• Deliver training on in-house programs focusing on customer service, safety awareness and the overall guest experience.
• Participate in staff observations and provide feedback to instructors and leadership teams.
• Teach a variety of alpine or snowboard lessons during peak business levels.
• Instruct assigned levels of skiing and snowboarding to students, both physically and verbally.
• Assist in operational responsibilities including registration, equipment fitting and facility cleanliness.

Required Qualifications

• High School or equivalent education required.
• PSIA/AASI Level 3 Certification or equivalent organization required.
• Previous experience in staff training including new hire onboarding, certification clinics and professional development.
• Previous ski/snowboard instructor and teaching/coaching/mentoring experience required.
• Knowledge of local area/resort and experience working with guests of all ages.
• Basic knowledge of word processing, spreadsheet and browser applications.
• Fluent in English, both spoken and written.
• Must be available to work holidays, weekends and full-time/winter seasonal status.

Embedded within a military undergraduate flight training program, the Certified Instructor delivers ground and flight instruction in accordance with AETC Syllabus and FAA requirements, training and screening pilot candidates across multiple aviation specializations. Working closely with military training leadership, the role executes preflight and post-flight debriefings and maintains accurate electronic gradebook records to ensure full syllabus compliance.

Core Functions

• Conduct training in ground and flight duties in accordance with AETC Syllabus and FAA training requirements.
• Provide ground instruction on aircraft systems, training maneuvers, procedures and flight-related subjects.
• Train and screen pilot, combat system officer, remotely piloted aircraft pilot and international military student pilot candidates.
• Conduct preflight/post-flight debriefings and provide in-flight instruction to students.
• Execute military-style flight training including steep turns, slow flight, stalls, emergency procedures and navigation.
• Complete electronic gradebook entries to ensure syllabus requirements are met.

Qualifications and Experience

• High School Diploma or equivalent required.
• Current FAA CFI Certificate with Airplane Single Engine Land Privileges required.
• Minimum 100 dual hours of instruction given and Class III Medical required.
• Recent Military Undergraduate Flight Training experience as a fully-qualified instructor or large Part 141 flight school instructor.
• Proficient in Microsoft Office applications.
• Must meet height and weight mission requirements for a DA-20 IFT aircraft.

Reporting to quality and operations leadership, the Certified Instructor performs medical device evaluations to prepare service/repair estimates and monitors the quality of outgoing medical devices. Partnering with production and compliance teams, this role manages complaint administration, corrective action systems and regulatory reporting to uphold product quality standards across the facility.

Primary Duties

• Manage the Complaint Administration system in accordance with corporate procedures.
• Manage and support Medical Device Reporting activities to ensure regulatory compliance.
• Manage and coordinate Corrective Actions and Preventative Actions System.
• Monitor, track, analyze and summarize performance on key quality metrics and improvements.
• Train others on GMP, QSR, ISO and specific job-related functions.
• Champion daily achievement of production goals and oversee updating of SQDCE Metrics Boards.
• Evaluate incoming components to determine conformance with requirements and minimize false acceptance/rejection.

Skills and Qualifications

• Experience in quality systems management, medical device repair and regulatory compliance required.
• Knowledge of GMP, QSR and ISO standards required.
• Experience managing complaint administration, MDR activities and CAPA systems.
• Proficiency in data collection systems such as Oracle.
• Strong analytical skills with ability to collect, organize and interpret quality data.
• Must be able to estimate repair costs and issue quotes periodically.

Sitting at the intersection of clinical compliance and operational improvement, the Certified Instructor prepares and conducts clinical quality review audits for all providers within the Care Group, reporting findings to the Director of Clinical Quality Assurance. Operating across practice management, operations and quality teams, this role identifies audit deficiencies, coordinates corrective implementation and tracks provider performance improvement plans to strengthen compliance outcomes.

Duties

• Prepares, conducts clinical quality review audits and reports findings for all providers within the Care Group.
• Update management staff regularly on audit status and findings.
• Prepare audit tools and communications for Care Group centers and providers.
• Select statistically valid random patient samples to conduct audits.
• Identify changes needed due to audit deficiencies and coordinate implementation with appropriate departments.
• Track provider performance improvement plans and conduct re-audits as needed.
• Communicate audit results to management, centers and providers as required.

Position Requirements

• Knowledge of clinical and industry terminology and procedures required.
• Strong time management, organizational and prioritization skills required.
• Ability to manage multiple tasks and work independently with little supervision.
• Experience working effectively with Practice Managers, providers and internal departments.
• Proficient in Power BI software for audit sampling.
• Strong written and oral communication and analytical skills.

A key member of the distribution center operations team, the Certified Instructor trains employees on the safe use of material handling equipment and accurate execution of distribution center processes. Collaborating across operations to set safety standards and ensure training consistency, this role directly supports production efficiency, product accuracy and workplace safety outcomes across the facility.

Functions

• Train employees on the safe use of material handling equipment and distribution center processes.
• Ensure employees are trained in an accurate and consistent manner.
• Set a positive safety example and promote safety compliance throughout the distribution center.
• Utilize RF units, pick tickets and receiving documentation accurately.
• Build stable, well-built and accurate pallet loads for shipment.
• Ensure item pick accuracy and safety of product to prevent damage.
• Perform material handler duties when training opportunities are not available.

Education and Experience

• High School Diploma or GED required.
• Previous experience in a training role preferred.
• Certification on all facility material handling equipment and processes preferred.
• Ability to lift up to 60 lbs continually during shift.
• Ability to operate pallet jack and other required material handling equipment.
• Strong written and oral communication skills.
• Ability to follow both written and verbal instructions.

Consistent client satisfaction and regional competency in laboratory diagnostics depend on the Certified Instructor, who delivers comprehensive user training on Beckman Coulter microbiology instrumented platforms across laboratory and training center environments throughout the Middle East and Africa territory. Serving as the primary technical and clinical resource for field associates, customers and channel partners, this role prepares annual training schedules, ensures materials remain current and builds stakeholder relationships that sustain long-term customer retention.

Accountabilities

• Provide comprehensive user training on Beckman Coulter microbiology instrumented platforms in laboratory and training center environments.
• Determine technical solutions in accordance with product and customer specifications.
• Support field associates and customers with clinical expertise and troubleshooting.
• Support the implementation of projects on the clinical side.
• Develop strategy for ongoing client satisfaction, retention and testimonials.
• Prepare annual training schedules to address regional demands by product line.
• Collaborate with regional Sales Managers to ensure partner staff competencies are adequate.
• Ensure training materials and course scopes are updated per Business Unit guidelines.

Background and Experience

• B.Sc. degree in Life Sciences or Medical Laboratory required.
• Minimum 3 years of experience in laboratory diagnostics required.
• Prior diagnostic/laboratory experience is required.
• Strong ability to build relationships with diverse stakeholders.
• Clinical and commercially driven with high agility and flexibility to travel.
• Fluent in English; Arabic language skills are an added value.