Updated: Aug 3, 2024 - The Certified Financial Planner assists clients by designing personalized financial plans using the eMoney software, catering to various financial inquiries from debt management to retirement planning. This role involves managing high-volume inbound support via chat and occasional phone calls, ensuring prompt and thorough resolution of issues to build trust and rapport. Additionally, this position presents and monitors financial plans, collaborates with wealth advisors to enhance client relationships, and conducts follow-up meetings to guarantee the success of each financial strategy.
Tips for Certified Financial Planner Skills and Responsibilities on a Resume
1. Certified Financial Planner, Merrill Lynch, New York, NY
Job Summary:
- Scheduling/ confirming meetings with clients including collection of data in advance
- Prepare financial plans/reviews and ongoing relationships
- Make investment allocation recommendations based on client Risk Tolerance
- Communicate with clients and address most administrative issues while overseeing all follow-up
- Assist in the business development area
- Develop market-leading solutions in financial wellbeing
- Assist with evolving existing programs towards more targeted information to drive better results
- Deliver personalized, ongoing financial solutions to help users work toward long-term investment and retirement goals
- Participating in local professional and community events to stay current with the industry
- Assist in developing financial planning content to be used for client communication/commentary
Skills on Resume:
- Client Meeting Coordination (Hard Skills)
- Financial Planning and Review (Hard Skills)
- Client Communication and Administration (Soft Skills)
- Business Development Support (Soft Skills)
- Innovative Financial Solutions (Hard Skills)
- Personalized Financial Solutions (Hard Skills)
- Industry Engagement and Content Development (Soft Skills)
2. Certified Financial Planner, Fidelity Investments, Boston, MA
Job Summary:
- Assist users regarding financial concerns, including debt, savings, spending, and retirement.
- Efficiently manage high-volume inbound support channels, ensuring users receive timely and attentive care.
- Involves chat-based support with occasional phone assistance.
- Act as the initial point of contact to address user inquiries and needs, serving as the first line of defense for customer support.
- Establish and retain strong client relationships
- Analyze clients' financial statuses and suggest financial opportunities
- Develop budgets, sound plans and carry out transactions for clients
- Customize financial plans according to clients' changing needs
- Present and sell suitable financial products and services
- Maintain updated knowledge of regulations, practices, and financial products
Skills on Resume:
- Financial Counseling (Hard Skills)
- Customer Support Management (Hard Skills)
- Client Relationship Management (Soft Skills)
- Financial Analysis (Hard Skills)
- Budgeting and Planning (Hard Skills)
- Transactional Skills (Hard Skills)
- Product Knowledge and Sales (Hard Skills)
- Regulatory Knowledge (Hard Skills)
3. Certified Financial Planner, Raymond James, St. Petersburg, FL
Job Summary:
- Lead and direct discovery, decision, and review meetings for current and prospective clients.
- Take the lead on answering routine client questions and key elements of routine reviews.
- Conduct client review meetings, document discussions, and complete/monitor follow up tasks
- Draft, present, and implement financial plans.
- Solve complicated financial planning, estate, tax, and retirement issues.
- Client relationship development and management, including ongoing and regular client contact and communications.
- Organize and direct client priorities and tasks amongst teammates.
- Meet with clients to conduct annual reviews
- Establish and maintain client relationships for the long term
- Follow up with partner financial institutions regarding clients’ questions/inquiries
- Assist the case design with necessary assignments/ financial advisor needs
Skills on Resume:
- Client Meeting Leadership (Hard Skills)
- Client Communication (Hard Skills)
- Meeting Facilitation (Hard Skills)
- Financial Planning (Hard Skills)
- Financial Expertise (Hard Skills)
- Client Relationship Management (Soft Skills)
- Task and Priority Management (Soft Skills)
- Annual Review Process (Hard Skills)
4. Certified Financial Planner, Charles Schwab, San Francisco, CA
Job Summary:
- Helping users with questions about financial lives, ranging from debt to saving, spending, or retirement.
- Managing high-volume inbound support channels
- Making sure users receive the attention and care need, promptly.
- Support channel is chat-based, with occasional phone support required.
- Document topics in internal support tools
- Build trust and rapport by keeping users in the loop and resolving issues quickly and thoroughly
- Design personalized financial plans for the firm’s clients and prospective clients,
- supporting five of the firm’s wealth advisors, utilizing the eMoney financial planning software platform
- Present detailed financial plans to firm’s clients and prospective clients, educating them on key financial planning concepts
- Responsible for monitoring progress of the firm’s clients plans and have follow-up meeting with clients to ensure success of the plan
- Seek opportunities to work with the firm’s wealth advisors, to grow client relationships through providing added-value financial planning advice
Skills on Resume:
- Financial Knowledge and Expertise (Hard Skills)
- Customer Service Excellence (Hard Skills)
- Documentation and Internal Support Tools (Hard Skills)
- Communication and Rapport Building (Soft Skills)
- Financial Planning and Analysis (Hard Skills)
- Presentation Skills (Soft Skills)
- Client Relationship Management (Soft Skills)
- Collaboration and Added-Value Advice (Soft Skills)
5. Certified Financial Planner, Ameriprise Financial, Minneapolis, MN
Job Summary:
- Works closely with Relationship Managers and client's other advisors in delivering a comprehensive array of wealth management services as a trusted advisor
- Maintains close communication with the Relationship Manager to meet client needs, complete planning assignments and support implementation
- Develops presentation materials for client and prospect meetings
- Works with Relationship Managers to provide requested information and customized reporting between client meetings
- Assists as required in the implementation of client financial plans
- Respond to the client inquiries and initiate client contact when appropriate
- Maintains current knowledge of a full range of financial counseling services
- Assist clients with any servicing issues, both independently and collaboratively with the Main advisor
- Follow up via phone calls, emails, and other methods of communication with clients regarding any servicing needs
- Meet with clients to conduct annual reviews
- Establish and maintain client relationships for the long term
- Follow up with partner financial institutions regarding clients’ questions/inquiries
- Assist the case design with necessary assignments/ financial advisor needs
Skills on Resume:
- Client Relationship Management (Soft Skills)
- Communication Skills (Soft Skills)
- Financial Planning Knowledge (Hard Skills)
- Presentation Skills (Hard Skills)
- Client Servicing (Hard Skills)
- Organizational Skills (Soft Skills)
- Proactive Client Engagement (Soft Skills)
- Financial Services Knowledge (Hard Skills)
6. Certified Financial Planner, Edward Jones, St. Louis, MO
Job Summary:
- Collect, organize, analyze, and evaluate client’s financial status, information, goals, cash flow, and objectives by participating in client meetings with the Wealth Management Team.
- Develop customized plan opportunities and solutions, based on the clients’ goals.
- Present planning recommendations to clients.
- Assist clients with implementing plans in collaboration with Wealth Management Team.
- Provide thought leadership and technical expertise through research and written communications for the public and internal peer training.
- Form meaningful, long-lasting relationships with clients, families, and beneficiaries.
- Remain knowledgeable in the policies, regulations, and financial products to ensure compliance with all work activities.
- Work with all other team members in a way that is conducive with the mission, values, and beliefs of the company to provide customer service beyond expectations.
- Comply with company-wide policies and SEC regulations
- Providing client-centric investment solutions for financial wellbeing
Skills on Resume:
- Financial Analysis and Evaluation (Hard Skills)
- Customized Financial Planning (Hard Skills)
- Client Presentation Skills (Hard Skills)
- Implementation Assistance (Hard Skills)
- Thought Leadership and Technical Expertise (Hard Skills)
- Relationship Building (Soft Skills)
- Regulatory Knowledge (Hard Skills)
- Customer Service Excellence (Soft Skills)
7. Certified Financial Planner, Vanguard Group, Malvern, PA
Job Summary:
- Communicating with clients via phone and e-mail to gather accurate data and enter the data in financial planning software (eMoney Advisor).
- Work closely with, and provide ongoing support to, the team’s Senior Wealth Planner regarding all aspects of wealth planning analysis preparation
- Ensuring all relevant data has been gathered
- Reading and interpreting the questionnaire, statements and supplemental documents
- Entering data into eMoney Advisor software
- Reviewing the data inputs carefully for accuracy
- Interpreting the wealth planning analysis reports and developing conclusions and strategies
- Writing and customizing the language to be included in the final wealth planning analysis
- Preparing the final document and submitting it to the internal review process
- Assist clients with any servicing issues, both independent and collaboratively with the Main advisor
- Follow up via phone calls, emails and other methods of communication with clients
Skills on Resume:
- Effective Communication Skills (Soft Skills)
- Attention to Detail (Hard Skills)
- Technical Proficiency (Hard Skills)
- Analytical Skills (Hard Skills)
- Organizational Skills (Hard Skills)
- Client Service Orientation (Soft Skills)
- Writing Skills (Hard Skills)
- Follow-Up Skills (Soft Skills)