CASH OPERATIONS ANALYST JOB DESCRIPTION

Cash operations is a narrow discipline. Funds flow, accounts reconcile, or they don't. A Cash Operations Analyst owns daily cash positioning across bank accounts, payment file transmission, and exception resolution - functions where a missed ACH deadline or an uncleared suspense item produces immediate downstream exposure. The role sits within a treasury or banking operations team and is accountable to measurable service levels. Mortgage loan servicing environments and corporate treasury functions both rely on this seat to keep interbank movements compliant with FX regulation and internal control requirements.

As the Cash Operations Analyst, you ensure accurate and timely movement of funds across bank accounts, payment channels, and reconciliation workflows - directly supporting the integrity of daily cash positions and audit readiness. You work within a treasury operations or banking services team, typically reporting to a Cash Operations Manager or Treasury Supervisor, with scope spanning domestic disbursements, cross-border payments, and ongoing exception management.

Career Impact: Hands-on ownership of wire, ACH, and cross-border payment workflows builds technical depth in treasury operations that carries direct weight toward Cash Management Analyst and Treasury Analyst roles.

Business Impact: The accuracy of bank reconciliations and payment file transmissions you produce each day determines whether daily cash positions close cleanly and whether audit requests are answered without escalation.

Growth Opportunity: Exposure to both loan-level servicing data and interbank payment conventions - including FX regulation and SWIFT standards - expands your market value across banking operations, corporate treasury, and financial controls functions.

• Reconcile cash and depository accounts daily, researching discrepancies and recommending corrective actions to restore balance.
• Prepare and transmit wire and ACH payment files to the appropriate banks, meeting established timing and accuracy requirements.
• Monitor payment exceptions and uncleared items, ensuring each is resolved within agreed service level windows.
• Validate supporting documentation for cross-border and FX-regulated transactions in line with applicable payment conventions.
• Maintain bank account records, mandate documentation, and credit instrument registers in current and audit-ready condition.
• Support internal and external audit requests by researching account and transaction records and preparing accurate responses.
• Identify recurring inefficiencies in payment processing workflows and recommend process improvements to reduce error rates.

• Bachelor's degree in Finance, Business Administration, or a related field, or equivalent work experience.
• 2 or more years of cash operations, treasury, or payments processing experience, with demonstrated exposure to bank account reconciliation.
• Working knowledge of ACH, wire transfer, and interbank payment processing standards.
• Ability to interpret financial instructions, memos, and account data and translate them into accurate processing actions.
• Strong attention to detail with the ability to detect and resolve discrepancies in high-volume transaction environments.
• Effective written and verbal communication skills for responding to internal audit inquiries and cross-functional stakeholders.

• Experience in mortgage loan servicing environments, including familiarity with suspense, payoff, and liquidation processing.
• Working knowledge of SWIFT messaging standards and cross-border FX payment conventions.
• Prior exposure to cash pooling, netting structures, or multi-entity treasury operations within a regional or global scope.
• Intermediate spreadsheet competency, including use of lookup functions, pivot tables, and formula-based reconciliation models.

• Daily cash reconciliation close rate, reflecting the percentage of accounts balanced without carry-forward exceptions.
• ACH and wire transmission on-time rate, measuring adherence to bank-imposed file delivery deadlines.
• Exception aging, tracking the average number of days uncleared items remain open before resolution.
• Audit response turnaround, measuring time from request receipt to complete documentation delivery.
• Stop payment and disbursement error rate, reflecting processing accuracy on daily check and electronic disbursement runs.
• Typical tools: Spreadsheet platforms (commonly Excel with pivot tables and formula functions); ERP or treasury management systems (commonly SAP or equivalent TMS).

• Base Salary Range: $52,000 to $72,000 per year
• Bonus: Annual performance bonus, typically 5% to 10% of base
• Equity: Not standard at this level in financial services operations roles
• Health Benefits: Medical, dental, and vision coverage; employer contribution standard
• PTO: 15 to 20 days annually, plus federal holidays
• Common Perks: Professional development support, tuition reimbursement for finance certifications, hybrid work options

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to applicants and employees with disabilities throughout the hiring process and employment. All offers are contingent on successful completion of a background check, which may include credit history review consistent with financial services regulatory requirements. Candidates must be authorized to work in the United States.

The Cash Operations Analyst owns reconciliation of cash and depository accounts, wire and ACH transfer preparation, and exception resolution across mortgage loan servicing operations. Reporting to a cash operations supervisor, this role delivers audit-ready account records and ensures service level agreements with offshore processing teams are consistently met.

Key Responsibilities

• Perform system reconciliation of funds application and subsequent distribution to appropriate bank accounts.
• Develop and monitor processes for draw requests, check disbursement, and stop pay requests.
• Identify and implement process improvements and cost-saving initiatives.
• Prepare recurring and non-recurring wire and ACH transfers, ensuring timely and accurate fund transfers.
• Manage timely and accurate transmission of PAT/ACH data files to the appropriate banks.
• Handle daily check disbursements and processing of stop payment requests.
• Serve as subject matter expert for all cash functions outsourced to offshore resources located in India.
• Ensure business service level agreements are met.
• Clear loan-level data exception items in accordance with data integrity requirements.
• Support business exception processing requests, including clearance of suspense, payoffs, liquidations, and requested loan-level file maintenance.
• Research account and transaction records to respond to internal and external audit requests.

Education & Experience

• High School Diploma or General Education Degree (GED) required.
• Bachelor's degree from a four-year college or university preferred.
• Minimum of 2 years of related experience accepted in lieu of degree.
• Previous experience in mortgage loan servicing preferred.
• Basic knowledge of financial terms and principles required.
• Ability to calculate simple figures such as percentages.
• Intermediate experience in Microsoft Office Suite applications, including Word, PowerPoint, Excel, and Outlook.
• Intermediate Excel experience required, including pivot tables, functions, and formula writing.
• Ability to comprehend and interpret instructions, short correspondence, and memos.
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co-workers, and supervisors.
• Comfortable presenting information to internal departments and large groups of employees.
• Ability to understand and carry out general instructions in standard situations.
• Ability to solve problems in standard situations using basic analytical skills.

Embedded within the BENELUX treasury team operating under Western Europe scope, the Cash Operations Analyst builds efficient fund flows across bank accounts, payment channels, and audit controls supporting Danone's corporate treasury function. Working closely with accounts receivable, banking partners, and HQ finance, this role ensures payment accuracy, mandate compliance, and cash pooling operations run without disruption.

Core Functions

• Ensure efficient flow of funds within banks, funding, and upstream of money to HQ.
• Manage payments and collections.
• Ensure payment files are securely directed to CPW/banks and collect the signatures.
• Follow up on collections, run DD, and interact with AR.
• Keep all bank accounts up to date with all required documentation.
• Keep bank mandates updated and manage credit cards according to policies in place.

Required Qualifications

• Background studies in Finance or Business Administration required.
• 1–2 years of experience required.
• MS Excel, SAP, and TMS experience required.
• Accountability, service orientation, and team orientation required.
• Efficiency orientation and strong organizational skills required.
• English and Spanish required.
• French preferred.
• Dutch preferred.

Reporting to a CIB operations team lead, the Cash Operations Analyst shapes payment processing accuracy and exception resolution across cross-border and FX-regulated transactions within a global banking operations environment. Partnering with compliance, client service, and AR teams, this role delivers timely processing outcomes and contributes to ongoing productivity and quality standard performance.

Primary Duties

• Input data into the system while following standard operating procedures and customer-specific instructions for processing.
• Validate supporting documents for cross-border payments based on FX regulation.
• Ensure all work items are completed as per the agreed timeline.
• Monitor exceptions and ensure resolution in a timely manner.
• Identify opportunities for improving the efficiency of the process.
• Prepare weekly and monthly reports.

Qualifications & Experience

• Bachelor's degree required.
• Working knowledge of SWIFT and international payment conventions and practices preferred.
• Strong PC skills, including knowledge of Microsoft Office Suite.
• Strong interpersonal and communication skills.
• Attention to detail and accuracy.
• Keen sense of quality control and practices.
• Proactive approach to problem-solving and ownership of issues.
• Ability to escalate issues as appropriate.
• Ability to work under pressure to meet deadlines and productivity and quality goals.
• Ability to meet and exceed site productivity and quality standards within a timely manner.