CASH ASSOCIATE JOB DESCRIPTION

A Cash Associate handles the daily movement of money through an organization's books. In Order-to-Cash environments, unresolved receipts and unreconciled bank accounts create downstream reporting gaps that compound at month-end close. This role owns the AR cash application cycle - posting bank statements, resolving unidentified receipts, and executing GL journals - within a shared services structure where accuracy against internal controls and SLA compliance are the primary performance measures. Precision matters here in ways that are immediately visible.

As the Cash Associate, you ensure that every incoming payment is correctly applied, every exception is escalated within SLA, and the AR sub-ledger reflects an accurate picture of open and closed items at all times. You operate within a structured O2C team, supporting collections, billing, and reporting functions while maintaining compliance with process controls and financial legislation.

Career Impact: Hands-on ownership of bank reconciliation and AR cash application builds deep O2C technical fluency that underpins progression toward Senior AR Analyst or Treasury Analyst roles.

Business Impact: Unidentified receipts left unresolved inflate aged balances and distort cash flow reporting — this role is the daily control point that keeps those figures clean.

Growth Opportunity: Exposure to ICS controls, SLA-driven process reviews, and automation initiatives such as MT940 and Lockbox positions you for broader finance operations or process improvement roles.

• Post daily bank statements and reconcile bank accounts to ensure the AR sub-ledger remains current.
• Apply AR cash receipts and AP payments accurately against open customer and vendor items.
• Contact clients and liaise with the collections team to resolve unidentified receipts within defined daily targets.
• Respond to queries from Collections and Billing teams and manage support tickets within agreed SLA timeframes.
• Conduct forensic analysis of aged items and on-account payments to identify and close outstanding open items.
• Execute cash-related GL journals and perform ICS process controls to meet internal audit requirements.
• Contribute to root cause analysis of demand and payment exceptions, supporting one-touch resolution targets.
• Participate in Continuous Improvement initiatives to standardize and automate cash processing across markets.

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field, or equivalent work experience.
• One or more years of experience in Accounts Receivable, cash application, or Order-to-Cash processes, with demonstrated accuracy under volume.
• Working knowledge of ERP systems and their role in transaction recording and exception monitoring.
• Proficiency in MS Office applications, particularly for reconciliation reporting and data analysis.
• Strong attention to detail with a methodical approach to transaction verification, data entry, and process documentation.
• Effective written and verbal communication skills, with ability to liaise across internal teams and respond to external client queries.
• Demonstrated ability to prioritize competing tasks and manage personal deliverables within a team workload.

• AAT Level 4, CICM Level 3, or equivalent professional accounting qualification in progress or completed.
• Experience with automated cash processing methods such as MT940 bank file imports or Lockbox reconciliation.
• Exposure to ICS control frameworks or month-end close procedures within a shared services environment.
• Fluency in a second language relevant to regional markets served, at C1 level or above.

• Daily unidentified receipt count, measuring how effectively open cash items are resolved before cut-off.
• Bank reconciliation variance rate, reflecting accuracy of posted transactions against statement balances.
• AR aging reduction, tracking how consistently forensic review closes long-outstanding open items.
• SLA adherence rate on query responses, measuring timeliness across Collections and Billing ticket queues.
• ICS control pass rate, indicating compliance with internal process controls across the O2C cycle.
• Typical tools: ERP platforms (commonly SAP); productivity suites (commonly MS Office or equivalent).

• Base Salary Range: $42,000 to $58,000 per year
• Bonus: Annual performance bonus, typically 5% to 8% of base
• Equity: Not typically offered at this level
• Health Benefits: Medical, dental, and vision coverage
• PTO: 15 to 20 days annually plus public holidays
• Common Perks: Tuition reimbursement for accounting certifications, hybrid work options

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background check completion and work authorization verification are conditions of employment for all positions. Candidates must be legally authorized to work in the United States without sponsorship. All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations for qualified individuals with disabilities are available upon request throughout the hiring process.

The Cash Associate owns daily bank statement posting and AR cash application, reconciling accounts and resolving unidentified receipts in close coordination with Collections and Billing teams. Reporting to the AR function, this role supports month-end close, balance sheet reconciliations, and GL journal processing to ensure financial records remain accurate and compliant with current legislation.

Key Responsibilities

• Post bank statements daily and reconcile bank accounts.
• Create and apply AR cash receipts and AP payments.
• Contact clients directly and liaise with the collections team to minimize unidentified receipts.
• Respond to queries from Collections & Billing teams and support the AR Inbox and ServiceNow tickets.
• Assist in forensic analysis of aged items and on-account payments to identify and close open items.
• Support ad-hoc AR reporting, month-end close, and balance sheet reconciliations.
• Liaise with other AR sub-teams to ensure smooth communication on client payments and issues.
• Support cash-related GL journals and assist with automation improvements including MT940 and Lockbox.

Required Qualifications

• AAT Level 4, CICM Level 3, or Bachelor's degree in Accounting, Finance, Management, or a related field.
• Professional experience in accounting or bookkeeping, specifically in Cash and Bank or Treasury.
• Proficiency with business solutions and bookkeeping software.
• Good communication, interpersonal, planning, and problem-solving skills.
• Methodical approach with strong focus on accuracy, attention to detail, consistency, and quality.
• Commitment to ethical behavior and adherence to company policies and current financial legislation.
• Support overall team workload by managing personal deliverables and assisting the team when required.

Embedded within the finance operations team, the Cash Associate delivers efficient and accurate processing of customer account transactions, handling inbound and outbound queries while monitoring exceptions across Order-to-Cash workflows. Working closely with internal stakeholders and external customers, this role maintains service quality and process compliance to support continuous improvement across the O2C function.

Core Functions

• Maintain customer accounts and follow up on topics within workflow systems.
• Manage inbound and outbound queries via calls, emails, and other channels from external customers.
• Identify customer needs, clarify information, and provide solutions.
• Record, verify, and execute transactions per process documentation and monitor process exceptions.
• Perform process and ICS controls and contribute to process improvements.
• Adapt flexibly to future organizational changes related to processes, projects, and tasks.

Qualifications & Experience

• University degree in Administration, Finance, or Business Administration, or equivalent progressive work experience.
• 2–4 years of experience in Accounts Receivable or other Order-to-Cash processes.
• Accounting knowledge beneficial.
• Basic MS Office proficiency.
• Experience with ERP systems, with SAP experience considered valuable.
• Good communication and interpersonal skills, and a customer-oriented mindset with the ability to prioritize and multitask.
• Fluent English in spoken and written form, plus minimum C1 competence in the local or regional language.

Reporting to the Senior Executive or Stream Supervisor, the Cash Associate shapes demand capture accuracy and SLA compliance across global and market-level Order-to-Cash processes, executing internal controls and contributing to root cause resolution of payment failures. Partnering with the Centre of Competence and Reference/Master Data teams, this role drives process standardization and KPI performance across all markets in scope.

Primary Duties

• Ensure demand is captured within Global and/or Market SLAs through manual and electronic order methods.
• Liaise with Centre of Competence and Reference/Master Data to resolve exceptions for electronic and digitalized demand capture within defined SLA timeframes.
• Provide analysis and input into root cause resolution of demand failures, supporting one-touch orders.
• Perform periodic activity reviews with Senior Executive or Stream Supervisor.
• Contribute to Continuous Improvement programs and process standardization across all markets in scope.
• Analyze and present KPI quality metrics during DORs and participate in SLA trend and root cause analysis.
• Execute identified business and internal controls of O2C processes.

Skills & Qualifications

• Bachelor's degree in any field, preferably Accounting, Finance, or a business-related course.
• 1+ year of experience in any Accounts Receivable role.
• Working knowledge of SAP or MS Applications.
• Critical degree of accuracy in data entry and analysis.
• Proven ability to collaborate with cross-functional teams to deliver solid business results.
• Effective communication in English and Thai in a business setting.
• Willingness to adjust shift schedule as required by the business.