CASH OFFICER JOB DESCRIPTION

Unreconciled cash breaks and unresolved AR disputes do not stay internal problems for long - they surface as client escalations, regulatory findings, and revenue leakage that compound month over month. Cash Officers exist to prevent that outcome. Sitting within back-office or treasury operations, this role owns the daily cash position, reconciliation governance, and the credit and collections activity that keeps receivables current. In regulated financial services environments, where AML compliance obligations and safeguarding reconciliation requirements impose hard deadlines, the Cash Officer's work is both operationally precise and compliance-critical.

As the Cash Officer, you are accountable for maintaining accurate cash positions, resolving reconciliation breaks, and enforcing credit and collections discipline across a portfolio of accounts or payment flows within the organization's financial operations function. You will operate within a back-office or treasury team, typically supporting senior finance leadership and collaborating with customer-facing, compliance, and offshore operations counterparts to meet KPI-driven service standards.

Career Impact: Hands-on ownership of reconciliation governance and AML-adjacent procedures builds the kind of back-office expertise that advances careers into treasury operations management or financial controls leadership.

Business Impact: When cash positions are accurate and breaks are resolved before they age, clients receive timely settlements and the organization avoids the regulatory exposure that comes with unreconciled safeguarding accounts.

Growth Opportunity: The cross-functional reach of this role - spanning credit, collections, dispute resolution, and payment authorization - develops a breadth of financial operations competency that opens pathways to senior treasury analyst or operations manager roles.

• Monitor daily cash positions and FX liquidity to ensure correct currency availability for scheduled payments.
• Reconcile customer and custodial accounts, investigating and resolving breaks before they breach SLA thresholds.
• Review customer credit risk, assign risk ratings, and evaluate credit limit adjustments for existing accounts.
• Validate trade program deductions and distributor claims against required documentation and approval records.
• Coordinate with collections and payment processing teams to ensure timely clearance of outstanding invoices.
• Investigate and report suspicious activity in line with AML procedures, escalating to senior stakeholders as required.
• Support offshore reconciliation partners by reviewing documentation standards and contributing to match rate improvement initiatives.
• Prepare monthly AR analysis and cash reconciliation reports for finance leadership and compliance oversight.

• Bachelor's degree in Accounting, Finance, or a related field, or equivalent work experience.
• 3 or more years of cash management, accounts receivable, or back-office payments experience, with exposure to reconciliation processes.
• Working knowledge of AML procedures and domestic payment scheme rules and regulatory frameworks.
• Demonstrated ability to manage CASS or safeguarding reconciliations within a regulated financial services environment.
• Strong analytical skills with meticulous attention to detail in high-volume transaction environments.
• Effective written and verbal communication skills, with the ability to manage stakeholder queries under time pressure.
• Proven capacity to prioritize competing deadlines, including month-end close and compliance reporting windows.

• Experience supporting custody operations or working within a global asset servicing or custodian bank environment.
• Familiarity with offshore operations governance, including SLA documentation and KPI monitoring for offshore teams.
• Part-qualified accounting designation (CPA, ACCA, or equivalent) or active progress toward one.
• Exposure to FX transactions, multi-currency reconciliation, or cross-border payment processing.

• AR aging profile, measured by percentage of overdue balances resolved within agreed collection windows.
• Reconciliation break rate, tracking the count of unresolved items past SLA at monthly close.
• Payment authorization turnaround time, reflecting speed of daily allocation and approval processing.
• AML escalation accuracy rate, measuring the proportion of flagged items correctly identified and reported.
• Safeguarding reconciliation completion rate, confirming timely clearance against regulatory deadlines.
• Typical tools: reconciliation platforms (commonly Autorek or equivalent); accounting systems (commonly SAP or Sage).

• Base Salary Range: $55,000 to $75,000 annually, depending on experience and market.
• Bonus: annual performance bonus, typically 5% to 10% of base salary.
• Equity: not standard at this level in financial services operations roles.
• Health Benefits: medical, dental, and vision coverage; employer contribution varies by firm size.
• PTO: 15 to 20 days annually, plus standard federal holidays.
• Common Perks: professional development support, CPE reimbursement, hybrid work scheduling where operationally feasible.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Employment contingent on satisfactory completion of a background check, which may include credit history review consistent with financial services regulatory requirements. All qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to individuals with disabilities throughout the application and employment process upon request. Candidates must be authorized to work in the United States.

The Cash Officer owns credit risk evaluation, collections coordination, and AR reporting within a consumer goods or distribution finance team, partnering with Customer Development, Customer Service, and Logistics teams to ensure timely invoice clearance and accurate ledger balances. This role delivers accurate monthly AR analysis and dispute resolution outcomes that protect revenue and support working capital objectives.

Key Responsibilities

• Review of customers' credit risk, provides risk rating, evaluates and releases blocked orders and evaluates the credit limit to be given to customers.
• Coordinate with the collectors and payment processors to ensure that all due invoices are collected and processed in a timely manner.
• Review and clear customer disputes.
• Validate all trade programs deductions of direct customers and claims of distributors to ensure compliance with the required documentation and approvals.
• Reconcile distributor claims and customer deductions with the Customer Development team and the Customer Service & Logistics team to ensure timely validation and resolution.
• Coordinate with CDT Finance team to match the customer deductions against accruals.
• Monitor customers' subsidiary ledger and ensure that customer balances are updated based on the agreed objectives and KPIs.
• Prepare monthly AR analysis and reports.

Required Qualifications

• Bachelor's Degree in Accountancy or related course.
• At least 3 years related work experience.
• High proficiency in MS Office Applications (Word, Excel, PowerPoint).
• Experience using SAP an advantage.
• Good analytical skills and detail-oriented.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Good time management and ability to work under pressure or for extended hours, especially during month-end or budget season.

Embedded within the Back Office Accounting and Custody Cash reconciliation function at State Street Global Services, the Cash Officer builds and maintains the operational standards and offshore partnerships that keep global cash recon accurate and compliant. Working closely with sub custodians, internal business lines, and offshore operations teams, this role advances KPI-driven service delivery across custody, fund administration, and alternative asset servicing.

Core Functions

• Support all aspects of the Back Office Accounting to Custody Cash recon business for the area.
• Closely monitor escalation queries and facilitate accurate and timely responses.
• Drive forward global reconciliation directives, particularly focused on root cause review and break elimination.
• Ensure that the Oversight governance policy is adhered to at all times.
• Ensure that operational client service delivery standards (KPIs) are maintained and enhanced for all Global supported activity.
• Ensure that all offshore activity has appropriate administrative documentation in place via SLA's, internal KPI's and a monthly governance program in adherence to mandated Oversight policy.
• Develop and maintain relationships with key internal stakeholders including other business lines and corporate functions along with sub custodians.
• Oversee the development and expansion of offshore partners to create a successful, skilled workforce.
• Support all offshoring initiatives and any other projects, including match rate improvements, auto coding proposals and automation opportunities.

Qualifications & Experience

• Strong accounting and custody operations experience with good relationship management skills.
• Strong experience of interdepartmental communication and interaction at all levels.
• Knowledge of Cash Recon systems and processes.
• Outstanding client service, influencing, negotiation and communication skills.
• Effective decision-making and prioritization skills.
• Experience working within a highly pressurized change management environment with an ability to stay calm, focused and resilient.
• Strong work ethic with a high level of interpersonal skills and individual ownership of tasks.

Reporting to the Finance lead, the Cash Officer shapes the end-to-end transactional finance function for a fast-growing cloud HR and payroll software provider, owning invoice processing, multi-currency payment reconciliation, and monthly payroll management across a team of 25. Partnering with the billing system, CRM, and customer-facing teams, this role delivers accurate financial reporting and a strong customer experience on all account queries.

Primary Duties

• Access multiple online platforms to gather purchase invoices and send all purchase invoices to Receipt Bank to add a narrative, record payments and currency conversions before exporting to process in Sage.
• Collate sales invoices from our billing system and enter them into Sage.
• Reconcile payments received/made in Sage and payments received in the billing system, including regular card payments dealing with different currencies and merchant/transaction fees.
• Manage the shared Accounts mailbox to respond to customer queries, complete new supplier forms and send invoices and statements.
• Make changes to customer subscriptions within the live billing system such as increasing licence numbers or ad-hoc invoicing for professional services.
• Identify and follow up on any bad debt.
• Manage expense and mileage claims, process payments, and manage the monthly payroll.
• Track and update monthly sales commission payments in Excel and manage the petty cash float and transactions.
• Produce financial reports and update the CRM to keep a record of customer-facing finance activities, emails and calls.
• Contribute to improving processes to help the Finance department be more efficient and enhance the customer experience.

Skills & Qualifications

• A minimum of 1–2 years' previous experience in a similar role, including processing payroll, expenses and making payments.
• Experience calculating complex commission structures.
• Working knowledge of Sage 50 and advanced working knowledge of Microsoft Excel and data manipulation.
• Ideally have used other cloud-based platforms such as CRM, expense management and payroll systems.
• Highly organised with excellent time management skills to plan and manage workload and meet monthly reporting deadlines.
• Excellent attention to detail and strong numeracy skills to correctly reconcile payments and complete data entry tasks accurately.
• High levels of integrity with strong commitment to data security and delivering excellent customer experience.

A key member of a diverse, internationally operating finance department, the Cash Officer leads HQ accounting, multi-country cash management, and finance process improvement initiatives that support field operations and interagency transactions across an NGO environment. Collaborating across country offices, the MCNL team, and external audit partners, this role enables accurate ledger management and staff compliance with purchasing and finance procedures.

Duties

• Manage HQ invoice and expense management and MCNL team expense claims processing.
• Oversee banking, cash management and HQ management accounting duties.
• Adhere to and develop policies, processes and procedures.
• Update and manage IT systems, records and databases.
• Monitor and manage interagency transactions and country offices' cash management.
• Review and upload field ledger data and partner reporting.
• Provide induction and ongoing training to staff on all aspects of purchasing and finance processes and procedures.
• Support the audit process as required.
• Manage the filing systems, both electronic and hard copy.
• Lead on ad hoc HQ projects aimed at streamlining processes or increasing efficiency.

Experience & Qualifications

• Ideally part-qualified in accounting or with a degree in a related field, with around 3+ years of experience in a busy finance department.
• Experience of computerised accountancy packages and Windows software.
• Some experience of working in or with an NGO preferable, along with an interest in international development issues and empathy for MC's mission.
• Proficiency with MS Office software (Outlook, Word, Excel, PowerPoint) with strong Excel skills.
• Experience in SUN systems an advantage.
• Fluent in Dutch and excellent spoken and written English.
• Excellent organisational and time management skills, systematic with a strong eye for detail.
• Able to work quickly and accurately to deadlines, cope with changing priorities and work well under pressure.
• Able to build and maintain effective internal and external relationships as a strong team worker and communicator.
• Proactive and solutions-based attitude with high levels of motivation, professionalism and resilience.

Accurate settlement and regulatory compliance depend on the Cash Officer, who runs FX liquidity management, CASS safeguarding reconciliations, and payment authorization within a regulated financial services business, reporting to the COO. Based within a back-office payments team, this role delivers timely fund allocation, Autorek exception resolution, and AML incident escalation that protect both client assets and the firm's regulatory standing.

Functions

• Run FX cash and treasury liquidity to ensure the right currency is in place for payments.
• Provide authorisation for payments.
• Complete daily allocation of incoming funds.
• Manage CASS and safeguarding reconciliations.
• Complete Autorek exceptions and calculations.
• Investigate and report suspicious activity to the COO.
• Respond to incidents promptly and escalate where required.
• Deal with stakeholder enquiries and ensure phone calls and emails are responded to promptly.

Requirements

• 1+ years proven experience in a payments or back office role for a financial services business.
• Knowledge of domestic and international payments guidelines, scheme rules and regulatory framework.
• Working knowledge of AML procedures.
• Understanding of reconciliation processes and statement reporting.
• Good IT skills including word processing and spreadsheets.
• Strong analytical skills and meticulous attention to detail.
• Excellent communication skills and the ability to build collaborative relationships.
• Report writing skills, good presentation skills, and sound business acumen and judgement.