CARRIER JOB DESCRIPTION

Carrier procurement sounds transactional. Done well, it is anything but. A Carrier navigates daily rate negotiations, load board dynamics, and DOT compliance requirements to keep freight moving reliably across assigned lanes. This role owns the full supplier side of a brokerage operation - sourcing capacity, vetting carriers, and managing service performance against on-time and cost benchmarks that directly shape customer retention. Few positions in third-party logistics demand the same combination of sales instinct and operational precision in a single seat.

As the Carrier , you source and manage carrier capacity across assigned geographic lanes, negotiating rates and overseeing shipment execution to meet customer delivery commitments and margin targets. You operate within the brokerage operations team, partnering daily with sales, logistics coordinators, and compliance to ensure every load is covered, tracked, and delivered to specification.

Career Impact: Deep experience negotiating freight rates and managing carrier compliance under DOT regulations builds a market-recognized skill set that advances directly toward Carrier Manager or Operations Lead roles within three-party logistics.

Business Impact: The carrier relationships you develop and the capacity you secure determine whether customer freight moves on time - a measurable outcome that shapes client renewal decisions.

Growth Opportunity: Mastering lane-level rate analysis and seasonal capacity strategy in freight brokerage opens doors to procurement leadership, regional operations management, and supply chain consulting paths.

• Source capacity solutions for customer freight across assigned geographic lanes, prioritizing coverage and margin targets.
• Negotiate transportation rates with carriers daily, applying market trend knowledge and load board data to inform buying decisions.
• Build and develop carrier relationships through outbound prospecting, cold calling, and onboarding new partners into compliance workflows.
• Track and trace all booked shipments from pickup through final delivery, communicating accurate status updates to internal stakeholders.
• Vet and onboard new carriers by securing required documentation including insurance certificates, MSAs, and accessorial agreements.
• Identify service failures and operational issues in real time, coordinating cross-functional resolution to protect customer commitments.
• Monitor load boards and carrier availability to match open freight with qualified capacity before daily deadlines.
• Report on lane performance, rate trends, and carrier scorecards to support operational and strategic planning.

• Bachelor's degree in Supply Chain Management, Business, Logistics, or equivalent work experience.
• 1 or more years of carrier sales, freight brokerage, or third-party logistics experience, with demonstrated ability to negotiate rates under deadline pressure.
• Familiarity with DOT compliance requirements and standard carrier documentation including insurance, MSAs, and rate confirmations.
• Proven ability to manage a high volume of concurrent loads and carrier contacts without losing accuracy or service standards.
• Strong verbal and written communication skills, with confidence conducting outbound calls and presenting data to internal teams.
• Analytical competency sufficient to interpret lane rate trends, margin reports, and carrier performance data.
• Ability to work independently toward daily coverage goals while collaborating with sales and operations colleagues.

• Experience in cross-border freight markets, including familiarity with capacity dynamics and rate structures in Mexico or EU lanes.
• Prior exposure to supply chain software platforms used for load management, carrier tracking, or procurement events.
• Bilingual proficiency in English and Spanish, supporting carrier development in North American cross-border operations.
• Background in dispatch operations or transportation management, providing direct familiarity with driver and carrier communication protocols.

• Load coverage rate, measured as percentage of assigned freight covered by end-of-day deadline.
• Carrier margin per load, reflecting negotiated buy rate performance against brokerage targets.
• On-time pickup and delivery rate across managed carrier portfolio, tracking service reliability.
• New carrier onboarding count per quarter, measuring active expansion of the approved carrier network.
• Carrier tender acceptance rate, indicating strength and reliability of established carrier relationships.
• Typical tools: TMS platforms (commonly McLeod or similar); load boards and carrier sourcing portals; spreadsheet software for rate and margin analysis.

• Base Salary Range: $42,000 to $58,000 annually, depending on experience and market.
• Bonus: Performance-based commission or bonus tied to margin and load volume metrics.
• Equity: Typically not offered at this level in brokerage operations.
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by company size.
• PTO: 10 to 15 days annually, plus standard federal holidays.
• Common Perks: Mileage or phone reimbursement; training in TMS platforms; career path toward senior carrier or operations roles.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Employment contingent on successful completion of a background check. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to applicants and employees with disabilities upon request. Candidates must be authorized to work in the United States prior to the start of employment.

The Customer Service Specialist, Carrier Sales owns carrier relationship development and shipment tracking within the Road US team's freight brokerage operations, negotiating transportation rates and ensuring accurate delivery information from pickup through final destination. Working directly with carriers, drivers, and clients, the Customer Service Specialist delivers service outcomes that support both customer retention and carrier account growth.

Key Responsibilities

• Develop carrier relationships to effectively support customers.
• Maintain and grow relationships with carrier accounts.
• Ensure problem resolution by identifying issues, applying critical thinking, and implementing solutions.
• Maintain daily contact with carriers to determine availability while negotiating transportation rates.
• Provide consistent and exceptional customer service to carriers and customers.
• Research new carriers within the market, generate leads, and develop new carrier relationships.
• Make cold and warm calls to current and potential clients to promote business growth.
• Study and understand seasonal market trends.
• Handle dispatch operations with carriers and drivers.
• Track shipments from pickup through delivery to provide accurate, up-to-date information.

Core Functions

• High school diploma.
• 1 year of experience in logistics, brokerage, or customer service; 6 months of industry experience preferred.
• Experience with Transportation Management Software a plus.
• Strong mathematical skills for project development; high attention to detail and ability to multitask.
• Proficient in Microsoft Word, Excel, Access, and PowerPoint; solid analytical experience in Excel required; proficiency in Windows-based computer.
• Strong ability to persuade, motivate, negotiate, and influence others; ability to build strong relationships.
• Excellent verbal and written communication skills; great phone presence and effective interpersonal communication skills.
• Strong prioritization, multitasking, and organizational skills with a sense of urgency.
• Driven, enthusiastic, and highly motivated; ability to thrive under deadlines and work both independently and in a team.
• English proficiency required (reading, writing, verbal).
• Physical requirements include use of hands, reaching, stooping, talking, hearing, close and distance vision, and use of computer and telephone equipment.

Reporting to the LaaS team leadership, the Carrier Specialist serves as the primary point of contact for customer carriers within E2open's Business Process Outsourcing portfolio, managing procurement events and negotiating market-driven rate adjustments against DOT regulations and current market conditions. Partnering with customers at all organizational levels, the Carrier Specialist drives on-time performance, tender acceptance, and continuous improvement outcomes that directly reflect client operational goals.

Duties

• Develop relationships as a trusted advisor at all levels of the customer organization.
• Recommend, implement, and execute customer carrier strategy.
• Manage both large and small-scale procurement events and negotiate market-driven rate adjustments.
• Run webinars for carrier training and onboarding; conduct scheduled and ad-hoc carrier review meetings.
• Solicit, vet, and recommend new carrier options; capture all required paperwork including MSAs, Schedule As, insurance, accessorial tables, and NDAs.
• Communicate clearly and regularly with carriers regarding performance and future partnership opportunities.
• Achieve customers' operational goals including performance vs. budget, on-time performance, and tender acceptance.
• Provide rate impact analysis, root cause analysis, and performance reporting to support recommendations.
• Drive continuous improvement across all areas of responsibility.

Qualifications & Experience

• Bachelor's degree in Supply Chain Management, Computer Science, Business, or a related field; or 4+ additional years of relevant experience.
• 3+ years of work experience in the transportation industry or supply chain management.
• Customer-facing and/or supplier management experience preferred.
• Ability to read and interpret general industry documentation.
• Experience with supply chain software; advanced proficiency in Microsoft Office Suite.
• Proven problem-solving ability; comfortable analyzing large data sets and presenting recommendations.
• Strong interpersonal skills with ability to influence others without role power.
• General office environment requirements including extensive computer use, phone communication, occasional lifting up to 20 lbs, and travel as needed.

Sitting at the intersection of carrier procurement and customer fulfillment, the Carrier Sales Representative books freight, matches approved carrier equipment to customer loads, and negotiates transportation rates to oversee each shipment from confirmation through delivery. Operating alongside the Enterprise Operations Associate and internal brokerage teams, the Carrier Sales Representative builds the carrier relationships and market knowledge that sustain daily load coverage and drive continuous operational improvement.

Functions

• Cultivate and grow carrier book of business through strong, long-term relationships built on consistent, open, and transparent communication.
• Serve as the trusted point of contact, providing drivers and carriers with the highest level of customer service.
• Utilize team resources to ensure a seamless carrier and driver experience and resolve issues in a timely manner.
• Strategically match available carrier equipment to customer loads, ensuring all loads are covered daily and outbound calling goals are met.
• Select the most suitable carrier and negotiate appropriate rates for each load in the company's best interest.
• Build market knowledge by staying current on industry trends and publications.
• Assist the Enterprise Operations Associate with keeping boards clean and updated; send rate confirmations and verify receipt.
• Support 100% adoption of systems, processes, and procedures and ensure compliance with established requirements.
• Proactively identify and communicate opportunities for continuous operational improvement.

Skills & Qualifications

• 2–3 years of carrier sales, freight brokerage, or logistics experience in a fast-paced, deadline-driven environment preferred.
• Experience with McLeod a plus.
• Proven ability to build strong relationships; ability to work both independently and in a team environment.
• Excellent written and verbal communication skills; strong detail orientation.
• Superior ability to prioritize, multitask, and creatively problem solve.
• Highly motivated, driven, and flexible to work some weekends.

A key member of the implementation team, the Carrier Connection Specialist leads concurrent carrier connection projects across all stages of implementation, making independent decisions that shape the scope and direction of each engagement. Collaborating across clients, internal sales, and third-party vendors, the Carrier Connection Specialist delivers timely project completion and client satisfaction outcomes tied directly to connection implementation quality.

Accountabilities

• Effectively manage a high volume of concurrent connection projects in various stages of implementation.
• Work independently and make decisions impacting the scope and direction of connection implementation.
• Provide technical guidance on account structures, review and analyze carrier file specs, code and map new EDI files, and review test files.
• Work with internal and external stakeholders to resolve benefit setup, data, coding, and file discrepancies.
• Communicate effectively with clients, sales, and third-party vendors to clarify needs, identify issues, and reach resolution.
• Drive connection projects using project management and problem-solving skills.
• Provide weekly updates on implementation projects and maintain accountability for client satisfaction and timely project completion.

Experience & Qualifications

• Bachelor's degree or higher preferred.
• 3+ years of demonstrated, progressive implementation or process management experience.
• Experience with software and systems preferred.
• Highly focused and analytical; strong observation and problem-solving skills; strong planning, organizing, and attention to detail.
• Strong client-centric focus with ability to manage multiple projects, meet deadlines, and train others.
• Excellent written and verbal communication skills; ability to work effectively as part of a team.
• Must work in a deadline-driven environment, understand all company guidelines and workflow, and embrace company culture including respect, communication, teamwork, and continuous learning.

Embedded within the Amazon Transportation Services team, the Carrier Manager builds carrier strategy and capacity plans across a geographical transportation market, identifying operational and process improvements that enhance customer experience in a cost-effective environment. Working closely with Fulfillment Centers, Sort Centers, Delivery Stations, Supply Chain, Customer Service, Retail, and Finance teams as well as external service providers, the Carrier Manager shapes logistics solutions with cross-regional and international reach.

Primary Duties

• Promote continuous improvement with performance teams, carriers, and operations to improve safety, cost, reliability, service, and sustainability.
• Manage business relationships with carriers, covering operational issue resolution and commercial and contractual negotiations.
• Work cross-functionally with Supply Chain, Warehouses, and Retail to determine future transportation demand and translate into capacity plans, market strategy, and budget planning.
• Build strategy and carrier allocation for Line Haul supply programs, secure capacity for Peak and Prime seasons, and drive success on cost, reliability, service, and safety.
• Maintain accurate reporting on key market metrics and conduct regular business reviews with leadership and stakeholders.
• Work across the EU in a cross-functional environment.

Required Qualifications

• Bachelor's degree in Business, Economics, Logistics, Mathematics, or a related field.
• Working experience in Transportation, such as a similar role within a logistics provider or retailer.
• Proven experience delivering results in large, cross-functional initiatives and managing multiple complex projects simultaneously.
• Proven experience taking ownership and improving results on technical projects.
• Negotiations, logistics procurement, and tender management experience.
• Advanced proficiency in Excel; proficient with computer systems overall.
• Analytical skills with ability to communicate across all levels of management; diplomatic and networking skills.
• Fluency in French; strong writing skills.

Establishing and growing the company's reputation with trucking companies in Mexico depends on the Carrier Sales Representative, who prospects carriers, books loads, and manages accounts to deliver outstanding service performance against metrics set by Arrive management. Based within the Business Development team, the Carrier Sales Representative builds expert-level knowledge of Mexico capacity, markets, and rates to sustain long-term carrier relationships and support internal growth objectives.

Activities

• Learn and operate within proprietary software systems Accelerate and SCOUT.
• Prospect carriers through CRM leads or self-generated research.
• Make outbound calls to and book loads with carriers based in Mexico.
• Establish long-term relationships for future business opportunities.
• Manage established relationships and grow accounts.
• Maintain outstanding service performance and achieve service metrics set by management.
• Build strong internal relationships with the Business Development team.
• Become an expert in Mexico capacity, markets, and rates.

Minimum Qualifications

• 1+ years in a Carrier Sales or Brokering role required.
• Bilingual with full professional proficiency in English and Spanish.
• Personable, hard-working, and solutions-oriented with strong resourcefulness and curiosity.
• Strong work ethic with willingness to hustle and make high volumes of outbound calls daily.
• Natural relationship builder with ability to establish strong internal and external rapport.
• Highly motivated, ambitious, and comfortable taking risks and making quick decisions in a fast-paced environment.

As the Analyst, Contract Carrier Relations, this role consolidates and trends operational data from multiple sources, delivering reports and improvement recommendations that inform senior leadership decisions at XPO. The supply chain operations team relies on this work to detect performance problems in real time, standardize reporting systems, and implement process enhancements that strengthen carrier contract performance.

Operational Focus

• Consolidate, track, trend, and report on operational data derived from multiple data points.
• Create daily, weekly, and monthly reports and presentations for senior leadership and key stakeholders.
• Provide tools to operations and process managers to detect problem areas in real time and take timely action.
• Develop tools, reports, and techniques; assist with implementing reporting systems ensuring consistency, standardized formatting, professional presentations, and documented processes.
• Review reporting and implement process enhancements.

Technical Qualifications

• Bachelor's degree or equivalent related work or military experience.
• 1 year of experience in supply chain management and distribution systems.
• Experience with Microsoft Office, Access, and Project.
• Excellent documentation and control capabilities with a desire for continuous process improvement.
• Strong attention to detail with ability to complete work with a high degree of accuracy.
• Outstanding interpersonal, verbal, and written communication skills; solid organizational and analytical capabilities.

Carrier Sales Account Executive leads the full sales cycle for Apple and ITAD services across Education, Channel, and Carrier markets, from prospecting and deal execution through forecasting and ongoing account management. The work directly supports revenue growth by securing authorized seller partnerships and influencing C-level and VP-level relationships across major carrier and channel organizations.

Key Deliverables

• Become an authorized seller partner of major carriers.
• Present Apple and ITAD services into new or existing accounts across Education, Channel, and Carrier markets.
• Lead pipeline development, prospecting, deal execution, implementation, forecasting, and continued account management.
• Collaborate with internal sales teams to create opportunities and support deals through closure.
• Own the entire sales cycle and develop strategic relationships through cold-calling at all levels of Carrier and Channel Sales organizations.
• Develop deep understanding of partner obstacles and challenges to create win-win solutions aligned with partner, customer, and company goals.
• Achieve sales targets and revenue by influencing key relationships.
• Create weekly and quarterly pipeline and forecasting reports by tracking key performance metrics.

Background & Experience

• Bachelor's degree or equivalent experience.
• 5–10+ years of experience as a Regional Sales Manager or Account Executive at a major carrier or device manufacturing company, with current AVP, VP, SVP, Director, or C-level relationships; channel sales experience with a major reseller is a plus.
• Strong problem solver with a proven track record in solution, services, and consultative selling.
• Must be comfortable presenting to senior executives and large audiences as an industry expert.
• Salesforce (CRM) proficiency required.
• Self-motivated, driven, and able to balance short-, mid-, and long-term goals in a fast-paced, entrepreneurial environment.
• Willingness to travel to partners and customers approximately 30% of the time.

The Carrier Relations Manager delivers end-to-end partner management for telco carriers, leading engagements from initial contact through contract negotiation, onboarding, and ongoing account management to secure traffic deals and grow market share. Serving as the primary liaison between internal departments including Rates, Billing, and IT and external wholesale voice partners and MNOs, the Carrier Relations Manager owns both commercial negotiations and day-to-day performance monitoring.

Role Responsibilities

• Actively interact with market participants via email, cold calling, and Skype, and participate in industry trade shows.
• Build business cases with prospective partners, including requirement profiling, pricing, and payment terms.
• Negotiate and finalize contracts with carrier partners.
• Onboard partners via the in-house carrier platform.
• Manage daily accounts to identify new market opportunities and secure traffic deals.
• Analyze partner performance on an ongoing basis, including traffic monitoring, trouble ticket handling, and metrics review.
• Act as liaison between company departments (Rates, Billing, IT) and partners.
• Participate in monthly and quarterly management meetings to review performance and propose solutions.

Professional Experience

• College or university degree.
• At least 3 years of experience in the wholesale telecommunications market in a commercial role.
• In-depth knowledge of the international telecommunications industry, including key market participants, traffic flows, and rate analysis; proven industry connections with wholesale voice or MNOs.
• Comfortable using software solutions including OSS/BSS, Excel, and Outlook.
• Ability to communicate across all levels of management.
• Willingness to travel internationally to trade shows and client locations independently.
• Outstanding English proficiency.

Embedded within the wholesale commercial function, the Carrier Sales Lead organises, plans, and manages the full wholesale sales effort, taking ownership of revenue growth in line with P&L objectives across multiple product lines. Working closely with Account Managers and cross-functional teams, the Carrier Sales Lead attracts new wholesale partners, informs budget discussions, and develops the sales team to meet organisational growth targets.

Day-to-Day Responsibilities

• Organise, plan, and manage the wholesale sales effort.
• Take ownership of revenue growth in line with P&L objectives.
• Attract and contract with new wholesale partners.
• Feed into budget discussions and report on progress.
• Work across multiple functions to inform and coordinate the sales effort across multiple product lines.
• Develop and grow a team of Account Managers in support of sales objectives.

Knowledge Skills & Abilities

• Solid technical knowledge of wholesale and reseller access products.
• Ideally experienced in hiring and nurturing junior and senior sales team members.
• Strong network across the UK telecoms industry.
• Excellent Excel and data management skills.
• Commercial acumen and strategic mindset; ability to communicate effectively at all levels.
• Full driving license required; willingness to travel nationally.
• Ambitious salesperson or manager looking to take an upward step.

Reporting to the operations management team, the Carrier Capacity Representative sources freight capacity for an assigned geographic region, negotiating carrier rates and monitoring load boards to ensure daily coverage and organisational profitability. Partnering with Sales Reps, Logistics Coordinators, and the Compliance Group, the Carrier Capacity Representative tracks shipments from booking through delivery while building the carrier relationships and compliance documentation that support long-term service reliability.

Work Activities

• Creatively identify and source capacity solutions for customer freight in assigned geographic region and assist other regions as necessary.
• Utilize internal and external analytics to make informed buying decisions and understand market seasonality and industry trends.
• Build and develop new carrier relationships, identify additional collaboration opportunities, and secure required carrier setup documents and assist with carrier compliance.
• Monitor load boards to match freight with carrier availability; conduct extensive phone outreach to find carrier availability and negotiate freight rates.
• Maintain high margin percentages to achieve organizational financial objectives.
• Track and trace all shipments from booking to delivery and quickly resolve any issues that develop.
• Ensure customer-specific requirements are met on every shipment and sustain a positive attitude in all carrier and staff communications.

Position Requirements

• 4-year college degree or applicable experience; experience in third-party logistics or freight brokerage preferred.
• Ability to understand and navigate company technology and software within established policies and procedures.
• Driven, motivated, entrepreneurial mindset with willingness to make phone calls and get hands-on; ability to exercise sound judgment and maintain integrity.
• Track record of involvement in interactive academic or professional roles.
• Bilingual preferred but not required.
• Maintain confidentiality of company information; perform other duties as assigned.

Sitting at the intersection of client advisory and insurance market access, the Carrier specialist submits coverage specifications, analyzes carrier quotes, and leads client presentations to support both retention and new business production within CBIZ's financial and employee business services practice. Operating across a national network of over 100 offices alongside the Client Team, the Carrier role ensures complex risk placements are negotiated and transacted to deliver solutions aligned with client needs at every organizational level.

Performance Expectations

• Work closely with the Client Team to support client retention and new business production.
• Understand client and prospect needs and submit coverage specifications to obtain carrier quotes.
• Apply knowledge of market trends, pricing practices, and underwriting policies.
• Provide support on complex risk solutions and lead negotiations and transaction management on smaller placements.
• Receive and analyze carrier quotes and provide recommendations to the client team.
• Lead client presentations related to carrier placements.
• Perform additional responsibilities as assigned.

Education & Experience

• High school diploma or GED required.
• Must maintain current required licenses and certifications relevant to field of expertise.
• 3 to 5 years of insurance carrier placement experience.
• Proficient use of applicable technology.
• Effective customer service skills; ability to analyze and prioritize multiple responsibilities.
• Demonstrates ability to communicate verbally and in writing at all levels of the organization, internally and externally.
• Ability to work both independently and in a team environment.

A key member of the European operations team, the Carrier Representative secures carrier capacity through lead generation, cold calling, and referrals, leveraging data and market resources to negotiate pricing and manage existing business agreements that keep customer freight moving on time. Collaborating across internal functions and with trucking company contacts including owner operators, dispatchers, and drivers, the Carrier Representative builds the relationships and service standards that support the European supply chain every day.

Scope of Work

• Develop new and grow existing carrier relationships through lead generation, cold calling, and referrals.
• Build strong relationships with trucking company key contacts including owner operators, dispatchers, and drivers.
• Leverage the Navisphere platform along with data and resources to negotiate price, drive automation, and improve efficiency.
• Identify issues and work cross-functionally to determine and implement the best solution.
• Maintain constant contact with carriers to secure additional capacity and manage existing business agreements.
• Provide exceptional service to carriers and customers.
• Ensure shipment details are accurately communicated and tracked in the system.

Technical Qualifications

• 1–3 years of experience in a commercial role.
• Ability to persuade, motivate, influence, and negotiate with others.
• Detail-oriented with strong prioritization and multitasking skills.
• Ability to thrive under deadlines, drive results, and work with a sense of urgency.
• Capable of working independently as well as collaboratively.
• Remains positive and flexible in an ever-changing environment.
• Excellent verbal and written communication skills in French, English, and Italian.