CAREER COACH JOB DESCRIPTION

A caseload does not manage itself. When nobody holds consistent contact with job seekers, tracks barriers against an Individual Service Strategy, and connects clients to the right referrals at the right moment, placement rates fall and program funding follows. The Career Coach owns that continuity - from eligibility intake through employment retention - within publicly funded workforce programs serving adults, youth, and disadvantaged populations. WIOA compliance requirements and government reporting standards shape nearly every client interaction this role conducts. Few positions demand equal fluency in human services practice and labor market intelligence.

As the Career Coach, you will manage a defined caseload of job seekers through structured employment plans, ensuring each client progresses toward sustainable, self-sufficient employment within a publicly funded workforce development program. You will report to a Program Manager or Centre Manager and collaborate with community agency partners, training providers, and employer networks to deliver the full scope of case management and job placement services.

Career Impact: Earning a Career Development Facilitator (CDF) or Certified Career Development Practitioner (CCDP) credential while managing active WIOA caseloads establishes measurable professional standing in the workforce development sector.

Business Impact: Clients who exit the program employed above the self-sufficiency wage represent a direct, trackable outcome of this role's daily coaching, referral, and barrier-removal work.

Growth Opportunity: Proficiency managing government reporting systems and labor market data positions coaches for program leadership, policy interpretation roles, or regional workforce management over time.

• Conduct needs assessments and develop Individual Service Strategies documenting client strengths, barriers, work history, and employment goals.
• Administer standardized assessments including CASAS and refer clients for academic or vocational evaluation to inform career planning.
• Maintain consistent contact with each client to monitor progress, remove barriers, and adjust employment plans throughout program participation.
• Coordinate supportive services such as childcare, transportation assistance, and community referrals to sustain client participation and job retention.
• Document all case notes, activity changes, and program enrollments accurately and submit data into required government reporting systems within compliance timelines.
• Partner with local employers, training providers, and community agencies to generate job leads, work-based learning placements, and referral pathways.
• Facilitate group orientations, job readiness workshops, and employer outreach presentations to extend program reach across assigned service areas.
• Track client employment outcomes at defined intervals to support program performance reporting and funding accountability.

• Bachelor's degree in Human Services, Social Work, Education, or a related field, or equivalent work experience.
• 1 or more years of case management, employment counseling, or workforce program experience, with direct service to disadvantaged or underserved populations.
• Familiarity with WIOA eligibility requirements, publicly funded employment program structures, or government reporting obligations.
• Demonstrated ability to conduct client needs assessments and translate findings into actionable, individualized employment plans.
• Strong oral and written communication skills, including comfort facilitating presentations and workshops to diverse audiences.
• Proficiency with database entry, case management documentation, and standard office productivity software.
• Ability to travel between service sites and maintain reliable transportation, a valid driver's license, and appropriate insurance.
• Commitment to cultural sensitivity and equitable service delivery across clients of varied backgrounds, languages, and abilities.

• Career Development Facilitator (CDF) Certificate or Certified Career Development Practitioner (CCDP) designation, or active pursuit of either credential.
• Bilingual proficiency in English and a second language relevant to the served community, such as Spanish, Amharic, Cantonese, or Vietnamese.
• Prior experience interpreting and applying workforce policy or program legislation within a government-funded employment services environment.
• Exposure to regional labor market information systems and employer engagement strategies within a workforce development context.

• Client employment placement rate, measuring the share of active caseload securing jobs within program timelines.
• Job retention rate at 4, 24, and 52 weeks post-placement, reflecting sustained employment outcomes per program milestones.
• Caseload documentation accuracy rate, tracking timely and complete data entry into government reporting systems.
• Referral completion rate, measuring how often clients successfully connect with referred community services or training programs.
• Average days from intake to finalized Individual Service Strategy, indicating responsiveness to new client onboarding.
• Typical tools: case management and reporting systems (commonly TWIST, OS-MIS, or OES portals); productivity software (commonly MS Office Suite).

• Base Salary Range: $38,000 to $56,000 annually, varying by region and program funder.
• Bonus: Uncommon in nonprofit/government settings; performance stipends occasionally offered.
• Equity: Not applicable in this sector.
• Health Benefits: Medical, dental, and vision coverage standard; employer contribution rates vary.
• PTO: 10 to 15 days annually plus public holidays; accrual schedules vary by organization.
• Common Perks: Mileage reimbursement, professional development funding for CDF or CCDP credentialing, flexible scheduling where program hours allow.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law. Candidates requiring a reasonable accommodation during the application or interview process may request one at any time. A satisfactory background check is required as a condition of employment. All applicants must be authorized to work in the United States prior to their start date.

The Career Coach owns individual case management from program entry through exit, developing Individual Service Strategies and connecting customers in Highland Park and Wayne offices with assessments, training referrals, and labor market resources to maximize employment outcomes. Reporting to program leadership, the Career Coach partners with local agencies, MichiganWorks staff, and community partners to remove barriers and sustain participant progress toward short and long-term employment goals.

Key Responsibilities

• Provide customer support and case management services to meet program obligations and maximize positive outcomes.
• Develop and maintain comprehensive Individual Service Strategies identifying strengths, barriers, work history, goals, and supportive service needs.
• Meet with customers to provide guidance, answer questions, and address barriers to program participation or employment.
• Administer CASAS and conduct or refer customers for academic and vocational assessments.
• Document and review assessment results to assist in career exploration.
• Refer customers to in-house training services such as specialized workshops and GED prep.
• Maintain knowledge of local resources to make appropriate referrals to public agencies and support systems.
• Complete paperwork for program enrollments, activity changes, and support service requests.
• Case note all meetings and conversations in OS-MIS.
• Maintain awareness of local labor market information and refer customers to job leads or relevant staff.
• Provide follow-up services and assist with workshops and orientations as needed.

Required Qualifications

• Bachelor's degree in Human Services or related field strongly preferred; equivalent experience may be considered.
• Career Development Facilitator (CDF) Certificate required upon hire or within one year.
• Minimum one year of experience working with disadvantaged populations preferred.
• Proficient in Microsoft Office with ability to type and enter data accurately and efficiently.
• Organized, flexible, able to multi-task, and possesses general office skills.
• Professional demeanor with polished public speaking and excellent customer service skills.
• Bilingual skills are a plus.
• Must possess reliable transportation, a valid driver's license, and automobile insurance for travel between offices.

Embedded within a school-based workforce readiness program, the Career Coach delivers outreach, recruitment, and job readiness services to high school students, helping participants build basic employment skills and connect with work-based learning and direct job placement opportunities. Working closely with the Program Manager, local businesses, community agencies, and educational institutions, the Career Coach maintains participant files, meets weekly and monthly performance criteria, and maximizes resources for in-school youth services.

Core Functions

• Recruit applicants through proven recruitment and outreach strategies within assigned schools.
• Conduct orientations on program eligibility requirements, services, and partners.
• Meet performance criteria on a weekly, monthly, and annual basis.
• Build professional one-on-one relationships with participants during outreach and intake.
• Provide individualized basic skills assessments and identify employment goals based on career interest and personal development.
• Conduct career planning sessions to increase career awareness and provide referrals to appropriate community or social service agencies as needed.
• Build relationships with local businesses to provide work-based learning and direct job placement opportunities; contact businesses by phone or in person to schedule face-to-face meetings and enter employer information into appropriate databases.
• Maintain participant files to policy and funding agency standards and provide regular updates to the Program Manager on training and employment needs.
• Maintain relationships with community agencies, educational institutions, and employers to maximize resources for in-school youth services.

Qualifications & Experience

• Bachelor's degree in human services, education, training, or related area.
• Experience working with youth, providing career development assistance, and/or customer service.
• Valid driver's license and car required.
• Excellent written and verbal communication skills; must be comfortable making presentations to large groups.
• Ability to prioritize tasks, document visits and contacts, and work independently with minimal supervision.
• Ability to maintain flexibility as contract or contractor needs require.

Reporting to the Manager of DreamWork, the Internal Life and Career Coach delivers individualized one-on-one and group coaching sessions to 75 or more employees per year across all levels, from senior leaders to administrative staff, while overseeing program administration, internal marketing, and executive reporting. Partnering with Marketing, Communications, HR, and cross-functional teams at Weatherby, this role maintains the established DreamWork brand and drives enrollment, content development, and measurable coaching outcomes aligned with ICF Core Competencies and Code of Ethics.

Primary Duties

• Provide individualized one-on-one coaching sessions to employees at all levels including senior leaders, sales consultants, operations, and administrative staff.
• Coach between 75 or more clients per year while firmly adhering to ICF Core Competencies and Code of Ethics.
• Maintain a high degree of confidentiality, rapidly build trust, and make appropriate therapy referrals with dignity and care.
• Navigate thoughtfully within the HR and legal framework of the client-coach agreement.
• Work with Marketing and Communications to develop creative digital, print, and email designs and communication strategies for DreamWork initiatives.
• Create and contribute written and video content to the company intranet.
• Conduct large and small group presentations to educate staff about coaching and the DreamWork program.
• Enhance and streamline the current enrollment process including videos and knowledge assessments.
• Monitor client progress using proven coaching tools and approaches to inspire sustained action and remove obstacles.
• Provide data-driven quarterly to yearly updates to the executive team on program progress and opportunities.
• Maintain administrative duties including scheduling, data collection, reporting, and record keeping, and refine current processes and standard operating procedures.
• Collaborate with other teams and initiatives within Weatherby as opportunities arise.

Skills & Qualifications

• Bachelor's degree in behavioral sciences, business, marketing, and/or human resources.
• Active ICF PCC Credential required; completed a professional ICF coach training program certification.
• Certified in coaching assessments such as DISC, 360, EQ, and/or StrengthsFinders; additional coach training certifications a plus.
• Minimum 5 years of consistent life and career coaching experience with a wide range of people at all levels; prior internal coaching experience for a mid-size sales or staffing company preferred.
• Prior project management, human resources, and training or facilitation experience a significant plus.
• Must be accountable for running small to medium-scale projects from start to finish.
• Savvy with technology including Microsoft 365 Suite, OneDrive, surveys, and other CMS platforms; strong skills in measuring program ROI and ROE while maintaining client anonymity.
• Outstanding verbal and written communication skills with the ability to communicate at all organizational levels and present to leadership and groups.
• Strong reasoning, negotiation, decision-making, consensus-building, problem-solving, and collaboration skills.
• Self-motivated, highly organized, business-oriented, and able to quickly build trust, articulate concepts, and drive execution.
• Open to mentor coaching and committed to continuous self-development.
• Sensitivity to various learning mindsets and approaches across different business areas and team cultures.

Sitting at the intersection of student development and employer engagement, the Career Coach shapes career outcomes for undergraduate students, graduate students, and recent graduates through a minimum of 15 hours of weekly one-on-one coaching, curriculum development, workshops, webinars, and career fairs. Operating across academic units, student identity groups, and campus partner networks, this role builds and revises resources, contributes to staff and committee meetings, and ensures materials remain relevant and accessible to historically underrepresented communities.

Duties

• Help undergraduate students, graduate students, and recent graduates with career development topics including career path selection, resume and cover letter review, job and internship search strategies, interviewing, and graduate school applications.
• Maintain a minimum of 15 hours of one-on-one student contact per week in person and virtually, with additional hours as seasonally required.
• Facilitate workshops and webinars, lead small group coaching sessions, teach credit-bearing career courses, moderate panels, and assist with career fairs and events.
• Develop curriculum for workshops, webinars, courses, and events in collaboration with academic units and other partners.
• Create web content, handouts, videos, and other print and digital resources; write blog posts, review relevant emails, and curate resources for assigned interest areas and student identity groups.
• Revise and tailor materials to ensure relevance, accuracy, and applicability to diverse student groups.
• Contribute to staff, team, and committee meetings as well as meetings with colleagues and campus partners.
• Attend professional development webinars and trainings; research trends in student and career development, the job market, and assigned communities.
• Share information about assigned communities with staff and offer ideas and feedback for continuous improvement.
• Manage a complex calendaring system; report on activities and attendance; grade student assignments; and respond to emails from students, staff, and other stakeholders.

Requirements

• Bachelor's degree and 3 years of relevant experience, or a Master's degree preferably in higher education administration, counseling, or a related discipline with 1 year of relevant experience.
• Proficiency with computer applications and online platforms including MS Office, LinkedIn, and Zoom.
• Career coaching experience, preferably with students in a higher education setting; experience providing quick advice across brief back-to-back sessions.
• Ability to quickly build rapport, assess needs, and adapt approach to provide compassionate and candid assistance across a wide range of career-related questions.
• Commitment to contributing to an inclusive work environment; ability to evaluate and modify services and resources to enhance access for historically underrepresented communities.
• Ability to build and maintain collaborative relationships with students, parents, faculty, advisers, administrators, employers, and other stakeholders.
• Strong written, verbal, and interpersonal communication skills across diverse audiences and settings.
• Ability to plan work effectively, manage projects, meet deadlines, and think future-forward to innovate and adapt.

A key member of the Employment Centre team, the Lead Career Coach delivers intake, case management, and job sustainment services while supervising Career Coaches to ensure performance measures and client experience standards are met across all centres. Collaborating with the Centre Manager, community partners, and government employment systems including ICM and OES, this role oversees Action Plan development, employment tracking at 4, 24, and 52 weeks, and strategic planning to sustain labour market attachments for clients facing complex barriers.

Functions

• Support the Centre Manager to ensure delivery of a quality client experience across all centres.
• Supervise and support Career Coaches to ensure performance measures and targets are met.
• Review and implement Needs Determination results to create realistic and achievable Action Plans in collaboration with clients.
• Support and refer clients to all relevant resources and provide one-on-one coaching on resume writing, job search techniques, labour market information, career planning, and assessment tools.
• Maintain regular contact with clients to support, motivate, and monitor progress toward goals.
• Provide Job Sustainment Services to clients who achieve employment or secure community attachment.
• Ensure all required documentation is in place to support the start and completion of agreed-upon interventions and that tracking mechanisms capture sustained employment at 4, 24, and 52 weeks.
• Check for new applications on the Online Employment System within one business day and encourage applicants to visit the centre for employment supports.
• Encourage clients to complete or re-apply for Case Management Services using the Online Employment Services portal as appropriate.
• Ensure regular and timely follow-up with all self-serve clients and participate in weekly team meetings, strategic planning sessions, and performance management reviews.

Experience & Qualifications

• Post-secondary degree or equivalent experience and knowledge in employment services.
• Certified Career Development Practitioner (CCDP) certification is an asset.
• Experience providing customer service and resolving issues in both in-person and virtual environments.
• Experience supervising a team of employment professionals and interpreting and applying policy or legislation.
• Experience conducting client needs assessments, working with individuals with complex barriers, and serving diverse cultural backgrounds.
• Knowledge of local labour market trends, Employment Program of BC, and provincial government systems such as ICM and OES.
• Excellent computer skills including MS Office Suite, database entry, online meeting applications, and desktop sharing; ability to facilitate workshops and deliver presentations to varied audiences.
• Strong oral and written communication, interpersonal skills, and commitment to continuous learning and respect for client diversity.
• Satisfactory completion of a criminal records check.

Sustainable employment outcomes for senior-level job seekers depend on the Career Coach, who manages a caseload of SVPs, VPs, Directors, and front-line managers through individualized employment plans, assessments, and weekly progress tracking to ensure each client reaches their career goals. Based within an outplacement services setting, the Career Coach conducts orientation sessions, workshops, and job clubs while counseling customers on labor market conditions and referring them to appropriate training programs and partner services.

Accountabilities

• Provide career coaching services and guide job seekers including SVPs, VPs, Directors, and front-line managers through the development of individual employment plans aligned to their career goals.
• Conduct regular meetings with coaches and senior leaders to clarify objectives and develop strategy and action plans for goal attainment.
• Help coaches embrace their growth potential, adjust their thinking, and improve their performance and strategies for specific challenges.
• Conduct assessments and debriefs; assess job seekers' employment and training needs through interviewing, testing, and other methods.
• Counsel customers on the local labor market, available opportunities, training programs, and partner services; refer individuals to appropriate services and follow up.
• Conduct orientation sessions, workshops, job clubs, and other group presentations.
• Develop comprehensive Individual Service Strategies and track and report progress for all customers on a weekly basis.

Position Requirements

• Bachelor's degree in business, education, public administration, behavioral science, or related field preferred; 10 or more years of corporate recruitment or HR experience required.
• Significant business and coaching experience in a corporate or entrepreneurial setting; personal experience in management roles preferred.
• Good understanding of all facets of Talent Development, Organizational Development, and Organizational Effectiveness.
• Familiarity with 360-degree assessments and other inventories such as personality, values, and motives instruments.
• Proficient in Microsoft Office including Word, Excel, and Outlook; ability to learn and efficiently use various case management software programs.
• Excellent time management, project management, communication, interpersonal, analytical, and problem-solving skills.
• Team player with strong collaborative instincts, high personal credibility, strong executive presence, and the ability to maintain confidentiality.

As the Career Coach, this role delivers WIOA-funded employment services to adults and youth ages 14 to 24, managing eligibility verification, individual employment plan development, supportive service coordination, and TWIST system data entry to move each client toward employment at or above the self-sufficiency wage. The Career Coach works alongside program staff and supportive service providers, maintaining strict confidentiality and conducting follow-up contact by phone, mail, and home visits for at least one year post-exit to track job retention outcomes.

Activities

• Provide information to potential WIOA participants and verify eligibility for WIOA services.
• Conduct assessments to determine client needs and develop, track, and manage individual employment plans for each client.
• Coordinate supportive services such as child care and transportation assistance to eligible customers.
• Conduct follow-up with supportive services providers and clients via phone, mail, and home visits.
• Maintain consistent contact with participants to monitor progress toward goals and prepare, submit, and monitor case file documentation throughout program participation.
• Enter and maintain accurate and timely data in the TWIST system.
• Work closely with other staff to ensure participant goals are met and maintain strict confidentiality of customer records.
• May facilitate group orientations and travel to attend meetings, training, outreach, and other activities.

Knowledge Skills & Abilities

• Baccalaureate degree preferred, plus a minimum of one year in case management or customer service; may be substituted with 60 credit hours and 3 years of qualifying full-time experience.
• Must have excellent oral and written communication skills and demonstrated customer service skills.
• Familiarity with the communities being served and knowledge of local needs and resources.
• Proficiency in Microsoft Office with ability to accurately enter and extract data from computer systems and a wide variety of written materials.
• Must have own transportation for use in the performance of duties.
• Maintaining a professional appearance and attire is required.
• Bilingual in English and Spanish.

Career Coach leads employment counseling, individual plan development, and job fair facilitation for limited English proficient and disadvantaged community members, entering case data across internal and external CRM systems while advocating for program growth opportunities. The work directly supports Workforce Development and Transition programming by connecting clients with employer partners, monitoring satisfaction, and collaborating with department staff to deliver equitable access to employment services.

Operational Focus

• Provide employment counseling and develop individual employment and education plans for limited English proficient and disadvantaged community members; conduct client orientations and facilitate skill assessments.
• Monitor client and employer satisfaction and regularly follow up with clients and employers while monitoring client data and referrals.
• Maintain client case files and enter case notes and data into internal and external CRM systems.
• Work with employer partners and support outreach for Workforce Development and Transition programming as needed.
• Collaborate with department staff to develop and support facilitation of job fairs, job trips, and employment workshops.
• Advocate on behalf of workforce and transitions clients and identify opportunities for program growth in collaboration with department staff.

Professional Experience

• Demonstrated commitment to a high standard of service and strong interest in working with limited English proficient populations.
• Experience managing multiple projects with a demonstrated ability to meet deadlines.
• Proven ability to work both independently and as a team member with cultural sensitivity toward staff and constituents.
• Strong digital literacy skills, especially in online data entry and organization.
• Fluency in a second language preferred, particularly Spanish, Amharic, Cantonese, Mandarin, Pashto, Dari, Farsi, and/or Vietnamese.
• Exposure to government-funded grant programs preferred.

The Career Coach delivers confidential career advisory services and internal mobility support to employees across the Management Consulting Division, building firm-wide service knowledge and executing career transitions including placements through KPMG's global exchange program. Reporting to senior HR leadership, the Career Coach partners with member firm stakeholders across international offices to develop exchange processes, maintain key relationships, and communicate transition pathways that align employee capabilities with available opportunities.

Key Deliverables

• Provide career advice and options to employees within the Management Consulting Division.
• Develop an extensive understanding of firm-wide services and the skills required to deliver them, and communicate transition pathways effectively to employees.
• Manage and coordinate internal stakeholders to execute career changes for employees.
• Develop processes and materials to support the global exchange program.
• Build and maintain relationships with key parties in member firms participating in the global swap program to facilitate exchanges.

Background & Experience

• Career coaching experience combined with qualifications in an HR-related discipline.
• Prior experience in a consulting environment is highly desirable.
• Knowledge and willingness to deeply understand KPMG's services and required skillsets.
• Strong communication and interpersonal skills.
• Ability to manage multiple senior stakeholders and work both as part of a team and autonomously.
• Demonstrated commitment to continuous improvement.

Embedded within the Career Centre of a leading Business School, the Senior MBA Career Coach oversees a career skills curriculum and delivers high-volume coaching to MBA students and alumni, with campus presence required a minimum of 3 days per week and increased availability during peak periods. Working closely with Student Representatives and stakeholders across the Business School, this role supports students in developing the career management skills and industry awareness needed to take confident ownership of their professional development.

Areas of Ownership

• Deliver and oversee a career skills curriculum for a broad range of MBA students.
• Provide career coaching and career insights to students and alumni.
• Manage relationships and collaborate with Student Representatives.
• Partner with stakeholders across the Business School to support student career development.
• Support students in taking ownership of their career development with confidence.

Minimum Qualifications

• Solid experience in designing and delivering career development content and coaching in volume with an outcomes-focused approach.
• Business acumen with an understanding of the industries and markets targeted by LBS students.
• L&D experience is desirable.
• Commitment to developing and enhancing students' career prospects.
• Ability to work on campus a minimum of 3 days per week, with increased presence during peak periods.

Reporting to the Career Coaching Team leadership, the Career Coach develops and delivers coaching programs, career assessments including the Strong Interest Inventory, MBTI, and CliftonStrengths, and curriculum for first- and second-year undecided undergraduates across the Foggy Bottom and Mt. Vernon campuses. Partnering with academic advisors, student affairs offices, faculty, residence life, and alumni to build collaborative outreach initiatives, this role also supervises and trains student Career Ambassadors and participates in career fairs, orientation events, and cross-department committees.

Role Responsibilities

• Conduct individual career coaching sessions with undergraduate students who are undecided or exploring career and academic major options, and provide professional interpretations of assessments such as the Strong Interest Inventory, MBTI, and CliftonStrengths.
• Supervise, recruit, hire, and train student Career Ambassadors to deliver one-on-one support and presentations on basic career development skills.
• Provide individual career coaching and career management education to students and alumni including resume and cover letter review, networking techniques, self-branding, and job and internship search tactics.
• Develop, deliver, and evaluate career development programs to build professional skills; conduct and customize presentations and group workshops; and assist with statistics collection and reporting on student outcomes.
• Manage administrative tasks for the career coaching team including coordination of technology and career resources such as Handshake, Google Docs, and the career services website; scheduling of coaching and programming; and administration of career assessments.
• Establish and enhance collaborative partnerships with designated student groups, departments, and outside groups serving underrepresented populations; prepare and teach career management classes and support career outreach initiatives across campuses.
• Participate in career services events such as career fairs, new student orientation, and parent and family programming, and serve on CCS and cross-department committees.

Education & Experience

• Bachelor's degree plus 2 years of relevant experience, or a Master's degree or higher in a relevant area of study; Master's degree or 2 or more years of experience preferred.
• Professional experience in career coaching, counseling, career development, experiential learning, or educational program development is desired.
• Qualification and experience to interpret the Strong Interest Inventory, CliftonStrengths, Myers-Briggs Type Indicator, and other career-related assessment tools.
• Experience working in higher education with knowledge of coaching, counseling, and student development theories and practices.
• Experience developing collaborative partnerships with faculty, academic advisors, residence life, student affairs, student organizations, and alumni.
• Proficiency with web-based tools such as Google Suite, LinkedIn, Handshake, VMock, PeopleGrove, Adobe Creative Suite, WebEx, Zoom, and course management systems such as Blackboard.
• Demonstrated ability to work across diverse groups and contribute to campus inclusivity.
• Strong communication, presentation, writing, editing, project management, and interpersonal skills.
• Experience supervising students in peer advising or similar roles is desired.

Sitting at the intersection of tech education and employment outcomes, the Career Coach shapes the job search readiness of students and graduates enrolled in full-time and Flex immersive programs by managing a pipeline of job seekers through one-on-ones, group facilitation, and employer engagement aligned with the Outcomes Baseline Commitment and 5 Themes to Outcomes Success. Operating across instruction, admissions, and marketing teams as well as GA community resources, this role builds and innovates career programming, educates graduates on transitioning into tech roles, and flexes schedule to accommodate evening workshop delivery.

Job Functions

• Manage a robust pipeline of students and graduates in full-time and Flex immersive programs through scalable programming, one-on-ones, and employer engagement.
• Respond to student and job seeker needs, identify challenges, and develop cohesive and intentional action plans to mitigate areas of struggle.
• Serve as an accountability and thought partner to students and local teammates across instruction, admissions, and marketing, delivering a consistent and unified message.
• Deliver meaningful programs that meet the Outcomes Baseline Commitment and incorporate the 5 Themes to Outcomes Success to empower job seekers in their career search.
• Ensure all job-seeking students and graduates have a smooth transition from the classroom to job seeking, reduce anxiety through clear communication, and help students identify personal goals.
• Educate students on skills needed to transition into tech careers and perform effective job searches through recurring one-on-one sessions and group facilitation; flex schedule as needed for evening workshops.
• Collaborate with curriculum teams to highlight updates, create new student-facing resources, and continuously innovate on career programming; coordinate with GA community resources for additional educational opportunities.

Technical Qualifications

• Familiarity with the tech landscape including software engineering, data science and analytics, and UI/UX; awareness of the tech job market and breadth of opportunities.
• Previous tech recruiting or career counseling and coaching experience; previous personal job search experience with the ability to be relatable to diverse professional backgrounds.
• Comfortable presenting one-on-one and to large groups; able to give constructive and positive feedback to people of diverse backgrounds.
• Resourceful in pulling community educational resources and tailoring lesson plans based on graduate needs.
• Highly organized and data-conscious with the ability to manage a large volume of requests and track students across various stages.
• High emotional intelligence with the ability to empathize and handle others' stress effectively.
• Strong customer focus, interpersonal savvy, integrity, accountability, communication skills, and results orientation.

A key member of the Career Services team, the Career Coach builds and delivers an integrated career development program for undergraduate and graduate students and alumni, providing individual and group coaching on resume writing, internship searches, graduate school applications, and interview preparation. Collaborating across academic departments, employer relations, student organizations, and campus partners, this role also manages one of three designated career development programs covering Peer Career Coaches, Professional Wardrobe Studio, or Diversity, Equity, and Inclusion programming.

What You'll Do

• Promote an integrated and engaging career development program for undergraduate and graduate students and alumni.
• Provide individual and group career coaching to assist students with resume writing, graduate school research, job and internship searches, interview preparation, and social networking.
• Act as liaison for various academic units and collaborate with student groups, academic departments, and administrative partners to develop industry cluster-specific programming.
• Develop and coordinate career-related educational programs for classes, student organizations, prospective students, and other groups in collaboration with faculty and campus partners.
• Accurately document all student and graduate interactions in the career services database.
• Collaborate with the employer relations team to connect students and academic programs to jobs, internships, and applied learning experiences.
• Manage one of three career development programs: Peer Career Coaches, Professional Wardrobe Studio, or Diversity, Equity, and Inclusion programming.

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience with at least 2 years of relevant experience; Master's degree in Counseling, Higher Education, or related field preferred.
• Demonstrated experience providing career coaching across a broad range of career and employment questions in a university environment.
• Experience leading college recruitment or career development programs and designing and delivering career-related workshops.
• Advanced knowledge of job market trends, occupational and employment information sources, and graduate and professional school application processes.
• Knowledgeable of NACE career competencies and experienced working with student organizations or diverse groups.
• Proficiency incorporating technology into career services delivery including Handshake, Interstride, ParkerDewey, Vault/Firsthand, 12Twenty, and similar platforms.
• Strong communication skills in writing, presentation, and interpersonal contexts, with the ability to work effectively with staff, faculty, and alumni at all levels.

Measurable career mobility across a global workforce depends on the Director, Career Coach, who designs an inclusive, research-based coaching model, launches a scalable global career coaching program, and partners with the Talent Team on internal mobility, succession planning, and talent calibration to connect employee strengths with organizational growth paths. Based within the People and Talent function, this role generates program dashboards, shares data-driven insights with senior stakeholders, and develops coaching materials and communications for audiences spanning multiple cultures, markets, and seniority levels.

Day-to-Day Responsibilities

• Develop an inclusive and research-based coaching model and build and launch a scalable global career coaching program.
• Through one-on-one coaching, help employees connect their interests and skills to growth paths within the organization.
• Build meaningful relationships across the organization to develop a deep understanding of the business, internal networks, available resources, and open roles.
• Partner with the Talent Team to support career selection and transitions, align with internal mobility efforts, provide insights to People Business Partnering, and support Talent Development on career mapping.
• Leverage expertise in assessment and coaching to lead impactful career conversations covering interests, strengths, growth areas, goals, and professional development.
• Track program progress through quantitative and qualitative analyses; generate dashboards measuring program effectiveness and leverage data for continuous improvement.
• Share issues, insights, and trends with the Talent Team and key stakeholders to enhance talent initiatives; develop program presentations, communications, and marketing materials for varied audiences.

Qualifications & Experience

• Coaching certification through an accredited organization or aspiration to attain certification.
• Certified in assessment tools such as Hogan Assessment or aspiration to obtain assessment certification.
• Experience coaching individuals and teams in an organizational setting and driving progress and growth.
• Experience operating as a trusted advisor and thought partner to talent partners and stakeholders at all levels.
• Demonstrated ability to build effective programs, identify success metrics, and track progress using a metrics-driven, data-informed approach.
• Superb cross-cultural skills with proven ability to build trust, listen, and negotiate across multiple cultures, markets, and levels; understanding of talent processes through a diversity, equity, and inclusion lens.
• Effective communicator and strategic thinker with the ability to articulate complex ideas clearly; inclusive collaborator with the ability to influence and lead change initiatives across stakeholder levels.

As the Career Coach, this role delivers one-on-one, group, and team coaching sessions to professionals navigating career transitions in the digital skills industry, with live sessions scheduled across global time zones and remote delivery to clients in locations worldwide. The broader coaching community relies on this work to generate employment opportunities through active networking with industry, recruitment partners, and employers, while clients depend on an empathic, curious approach to sustain momentum through each stage of career change.

Scope of Work

• Deliver innovative and engaging career coaching sessions including one-on-one coaching on career planning and job search, group coaching on skills and personal development, and team coaching on effective team working.
• Encourage and motivate learners to progress their career development plans and deliver live coaching sessions across global time zones.
• Network within industry, recruitment, and employer partner communities to enable learner employment opportunities.
• Provide coaching remotely to clients in locations worldwide, working flexibly across time zones as needed.
• Support clients through career transitions with an empathic, curious, and motivational approach.

Skills & Qualifications

• In-depth career coaching experience with a proven track record of coaching professionals at all levels to start, change, and advance their careers.
• Extensive experience delivering innovative career development models including one-on-one, group, and team coaching as well as training workshops online and in person.
• Experience coaching professionals in the digital skills industry and/or recruitment and outplacement experience highly desirable.
• Skilled in managing confidential and sensitive personal data.
• Strong collaborator with the ability to quickly build rapport and develop strong coaching partnerships; able to work flexibly to deliver remote coaching to clients worldwide.
• Empathic, curious, and motivational in supporting clients through exceptional career transition experiences.

Career Coach manages a roster of executive clients from new managers to VP-level professionals through one-on-one remote video sessions, asynchronous asset reviews, and structured guidance across career transition, job search strategy, interview prep, negotiation, and personal brand development. The work directly supports client retention and placement outcomes on the Placement platform, with each coach responsible for operating their client portfolio with a business-owner mindset and delivering maximum value through quality, timely guidance.

Work Activities

• Coach executive clients to achieve their career goals through one-on-one remote video sessions.
• Complete asynchronous asset reviews on time and manage a client roster with a business-owner mindset.
• Leverage the Placement platform to engage and communicate with clients and retain clients by delivering maximum value and quality guidance.
• Provide career coaching across areas including career transition, job search strategy, interview prep, negotiation, networking, and personal brand development.
• Deliver quality guidance to clients ranging from new managers to VP-level professionals.

Requirements

• Coaching certification from an ICF or CCE accredited organization and 10 or more years of work experience; in lieu of certification, an MBA and 20 or more years of senior management experience is accepted.
• College degree required; Masters degree or additional certification related to leadership coaching is a bonus.
• At least 10 years of total work experience; bonus experience in HR, talent development, internal executive coaching, communication coaching, consulting, organizational development, or executive-level roles; 100 or more hours of leadership coaching in the last 2 years is a plus.
• Career coaching skills including career transition, career direction, resume and LinkedIn and cover letter assistance, job search strategy, interview prep, technical mock interviews, negotiation, networking, and personal brand development.
• Passion for coaching new managers, high-performers, and existing managers from manager to VP level.