CAPABILITY DEVELOPMENT MANAGER JOB DESCRIPTION

Capability gaps tend to surface slowly, then all at once when a strategic initiative stalls for lack of ready talent. The Capability Development Manager owns the full cycle from competency evaluation through program deployment and effectiveness measurement, closing the distance between where a workforce is and where a growth strategy demands it to be. This role operates across business and functional units, working alongside HR, regional talent consultants, and functional leads to prioritize which capability investments move the organization forward. Few roles require equal fluency in instructional design, change management, and business ROI analysis.

As the Capability Development Manager, you will design, deploy, and measure enterprise-wide capability programs that align workforce readiness to organizational growth priorities, translating competency assessments into structured learning solutions with measurable behavior change outcomes. You will operate across multiple functions and geographies, partnering with senior functional leads, Associate Services teams, and external vendors to ensure programs are adopted, adapted where needed, and continuously improved.

Career Impact: Mastery of capability assessment methodology and program ROI measurement positions you as a sought-after practitioner in enterprise talent strategy, a domain where credentialed experience is scarce relative to demand.

Business Impact: The programs you build determine whether critical initiatives in digital transformation, franchise development, or operational scale can be staffed with a workforce that is actually ready to execute.

Growth Opportunity: Experience owning end-to-end program design, vendor management, and cross-functional deployment at enterprise scale builds the portfolio required for Director-level Talent or Organizational Effectiveness roles.

• Conduct competency evaluations of business and functional teams to identify capability gaps and prioritize development investments.
• Design and deploy structured capability development programs, including onboarding curricula, digital upskilling tracks, and leadership pathways.
• Build enterprise assessment processes, tools, and methodology to support consistent capability measurement across functions and regions.
• Partner with functional leads, regional talent consultants, and Associate Services teams to align program priorities with business strategy.
• Manage vendor relationships, facilitator resource allocation, project timelines, and budget for global program delivery.
• Establish effectiveness measurement frameworks tracking learner behavior change and business ROI for each deployed solution.
• Facilitate training sessions and workshops where required, adapting content for in-person and virtual delivery formats.
• Leverage qualitative and quantitative data analytics to generate insights that drive continuous program improvement.

• Bachelor's degree in Organizational Development, Human Resources, Education, or a related field, or equivalent work experience.
• 8 or more years of learning and development or talent management experience, with demonstrated ownership of enterprise capability programs.
• Proven experience conducting training needs analysis and translating findings into structured competency-based learning solutions.
• Strong project management skills, including multi-workstream planning, timeline management, and stakeholder coordination across global teams.
• Demonstrated ability to design and deploy capability assessment tools, frameworks, and measurement processes at scale.
• Experience managing third-party vendor and facilitator relationships through full program delivery cycles.
• Ability to act as a change agent, influencing senior stakeholders and diverse functional teams without direct authority.

• Background in Industrial-Organizational Psychology, Human-Centered Design, or instructional design methodology with application to adult learning.
• Experience designing and deploying digital or analytics capability curricula, including certification pathways and technical upskilling programs.
• Familiarity with WHS or statutory compliance requirements as they relate to training obligations within large operational teams.
• Prior experience operating in a matrixed, multi-geography environment with regional adaptation requirements for global programs.

• Program completion rate, measured against deployment targets for each capability initiative.
• Behavior change score, assessed via post-program evaluation aligned to defined competency benchmarks.
• Learner satisfaction score (CSAT or equivalent), collected per program cohort and trended over time.
• Vendor delivery compliance rate, tracking adherence to agreed timelines and facilitator quality standards.
• Assessment adoption rate, measuring uptake of enterprise capability assessment tools across target populations.
• Typical tools: LMS platforms (commonly Workday Learning or Cornerstone); survey and assessment tools (commonly Qualtrics or SurveyMonkey).

• Base Salary Range: $105,000 - $145,000 per year
• Bonus: Annual performance bonus, typically 10-20% of base salary
• Equity: RSUs offered at larger publicly traded companies; uncommon at smaller employers
• Health Benefits: Medical, dental, and vision coverage; employer contribution to premiums
• PTO: 18-25 days annually, plus federal holidays
• Common Perks: Learning stipend, tuition assistance, remote or hybrid flexibility

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Work authorization in the United States is required for this position. Employment is contingent upon successful completion of a background check conducted in accordance with applicable law. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under federal, state, or local law. Reasonable accommodations are available to applicants and employees with disabilities upon request throughout the hiring process and in the course of employment.

The Capability Development Manager owns the full learning lifecycle for digital and analytics programs, from needs assessment through deployment and impact measurement, supporting learners across visualization tools, curriculum design, and applied analytics. Working across internal teams and client relationships, this role builds the organization's digital capability and delivers measurable outcomes through curriculum, certifications, and data-driven dashboards.

Key Responsibilities

• Own needs assessment, design and development, deployment and measurement of learning and talent programs for digital capabilities.
• Plan and deploy digital and analytics capability development curriculum, certifications, and calendar.
• Develop new learning materials with digital capability as an outcome.
• Train on Visualization tools and provide input to the development of key metrics for a dashboard.
• Provide guidance, training, and problem-solving assistance to learners.
• Work on multiple tasks and projects as a team member.
• Design and deliver a leading-edge Digital and Analytics curriculum.
• Proactively take the lead in building and leveraging relationships internally and externally with clients.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Management, or specialized training from top-tier institutes.
• 5+ years of experience in Data Science and ML, with hands-on implementation of analytics solutions.
• Prior Banking or Financial domain experience is a plus.
• Proficiency in statistical methods, modeling, data extraction, cleansing, and insight generation to drive business results.
• Hands-on experience in SQL, relational databases, and AI or analytics cloud-based project management.
• Proficiency in Python, SAS, and R.
• Excellent problem-solving, analytical, and communication skills.
• Critical thinking and agility for analytics and digital capability development.

Embedded within the commercial and medical capability function, the Capability Development Manager delivers workshop-style training programs and bespoke capability solutions across classroom and virtual formats for pharmaceutical clients. Working closely with internal teams and client stakeholders, this role shapes sales and marketing effectiveness through content development, training administration, and measurable learning outcomes.

Core Functions

• Develop business with prospective clients and identify opportunities to grow business within existing accounts.
• Create innovative commercial, medical, sales and marketing excellence programs in line with core offerings.
• Write content and create training materials, documentation, presentations, and manuals.
• Coordinate internal and client teams to devise structured and bespoke capability development programs.
• Deliver workshop-style training in both classroom and virtual formats, meeting deadlines and exceeding customer expectations.
• Administer training, including survey results, analysis, and reporting.

Qualifications & Experience

• 5+ years of training experience in the pharmaceutical industry, with an exceptional understanding of sales and marketing effectiveness.
• Deep understanding of adult learning principles and demonstrated awareness of innovative learning and development solutions.
• Sound understanding of commercial Pharma and the cross-functional team model for business success.
• Exceptional training delivery, public speaking, facilitation, writing, and content composition skills.
• Strong planning, presentation, time management, and project management skills, with analytical and consultative ability to assess new demands.
• Ability to multitask, adapt outside comfort zone, and maintain a desire to learn and grow.
• Willingness and ability to travel globally and UK-wide to spend time with customers.

Reporting to the Systems Manager, the Capability Development Manager leads competency evaluation, training design, and capability uplift initiatives for the D&C team, spanning induction programs, WHS compliance, and digital learning systems. Partnering with D&C leadership and cross-functional stakeholders, this role builds the organizational capability frameworks and technology solutions that accelerate team performance and growth.

Primary Duties

• Lead the D&C leadership team's thinking on future capability needs and how to build solutions.
• Conduct competency evaluations of D&C team members to identify opportunities for growth and development.
• Develop training programs for new team members and their managers, covering induction and onboarding from Day 2 onward.
• Generate a D&C hub to support ongoing learning and growth.
• Ensure statutory compliance and lead initiatives to improve WHS training requirements across D&C in partnership with the Systems Manager.
• Develop contemporary capability uplift solutions and apply technology, AI, and automation best practice to expedite learning outcomes.
• Develop and maintain training programs, roadmaps, and methods, and investigate and recommend digital systems to capture capability and development data.

Skills & Qualifications

• Demonstrated experience in training needs analysis and the design and delivery of competency-based training programs.
• Experience leading projects.
• Working understanding of change management principles.
• Proven ability to build strong working relationships through collaboration and stakeholder engagement.
• Ability to bring in outside thinking to stimulate and expand perspectives on capability needs and solutions.

Sitting at the intersection of talent management and enterprise capability strategy, the Capability Development Manager leads the design, deployment, and measurement of global capability programs aligned with company growth priorities, including assessment frameworks for Franchise and Digital functions. Operating across HR, functional capability leads, and regional talent consultants worldwide, this role delivers end-to-end solutions that build organizational capability and generate measurable business ROI.

Duties

• Create deployment plans for global capability programs and manage execution through partnerships with Talent Management, Capability Functional Leads, and Regional Talent Consultants, including project planning, communications, facilitator allocation, vendor management, and budget oversight.
• Build a common enterprise capability assessment process, technology, tools, methodology, and compliance framework.
• Build community capability across HR, Talent, and Functional Capability teams.
• Develop and deploy end-to-end capability assessment content for Franchise and Digital.
• Align on key measurements for solution success, ranging from completion and learner experience to behavior change and business ROI.
• Build sustainable solution effectiveness measurement processes, tools, and methodology, and leverage data analytics and insights to drive future improvements.

Experience & Qualifications

• 10 to 15 years of experience working with global teams and projects, with a Learning and Talent Management background.
• Background in I/O Psychology or Human-Centered Design.
• Strong project management experience with the ability to manage complex, multi-workstream initiatives.
• Experience leveraging industry and market knowledge to drive capability assessment strategy and solution deployment.
• Experience partnering with and managing third-party vendor relationships.
• Proven leadership skills and ability to motivate diverse stakeholders to achieve results.
• Flexible to act as a change agent across all organizational levels.

A key member of the Digital team, the Capability Development Manager leads B2B eCommerce platform implementation across product search, payments, and portals while building internal technical capability through hands-on coding, mentoring, and cross-functional planning. Collaborating across on-shore and off-shore partners and business stakeholders, this role delivers eCommerce platform solutions that drive channel growth and development efficiency for a diversified global manufacturer.

Functions

• Lead B2B eCommerce platform implementation across channels including product search, online buying, portals, payments, tax, and chat.
• Develop internal capability to implement, enhance, and support eCommerce platform technology components.
• Design, architect, and mentor the team while contributing hands-on coding and testing as required.
• Assist the team with estimation, planning, and execution of development tasks.
• Participate in the development of strategic and tactical business plans with the cross-functional team supporting the eCommerce strategy.
• Serve as primary technical liaison within the Digital team to evaluate, prioritize, develop, and manage eCommerce initiatives.
• Manage technical execution of eCommerce implementation, reporting, web analytics, and on-shore and off-shore consulting partners to ensure delivery efficiency.

Technical Qualifications

• 5 to 8+ years of technical eCommerce experience leading large-scale projects, including development and implementation of platforms such as Hybris, DemandWare, or Intershop.
• Proven experience leading a team through digital transformation efforts on a business of at least $200M in revenue.
• Track record of attracting, developing, and retaining top talent.
• Hands-on background in SaaS-based Java development, including coding, testing, and deployment.
• Strong proficiency in XML, REST or SOAP web services, Oracle, JSP, HTML5, Angular or React JS, Bootstrap, and CSS.
• Familiarity with Agile, Scrum, and waterfall methodologies.
• Advanced proficiency in analytical capabilities and experience building analytical tools.
• Strong testing and debugging skills across unit, system, integration, and performance levels.
• Strong communication, cross-functional collaboration, and business judgment skills.
• Ability to identify, prioritize, and articulate high-impact initiatives in a matrixed environment.