BUSINESS PERFORMANCE MANAGER JOB DESCRIPTION

When revenue forecasts drift from actuals and commission payouts are recalculated in spreadsheets nobody fully trusts, the commercial organization loses confidence in the numbers that drive its decisions. Amid growing pressure on enterprise sales cycles and the shift toward data-driven QBR and MBR cadences, the Business Performance Manager owns the reporting infrastructure, KPI governance, and process discipline that keep sales leadership anchored to reality. This role spans revenue cycle oversight, CRM data integrity, and the design of dashboards that turn raw pipeline signals into actionable intelligence. Few functions touch as many commercial stakeholders, from EVP-level forecasting inputs to field rep onboarding, while remaining answerable for the accuracy of every number shared.

You will own the revenue reporting, KPI monitoring, and sales operations infrastructure that connects pipeline data to executive decision-making, serving as the Business Performance Manager who enables the commercial organization to forecast with confidence and execute with precision. The position operates as a primary business partner to sales, finance, client services, and legal, with accountability spanning commission plan administration, CRM quality, and the accuracy of customer billing cycles.

Career Impact: Deep ownership of revenue cycle management and commission plan design within an enterprise sales environment positions this role as a recognized authority on commercial performance data, a credential that carries across SaaS, financial services, and B2B technology sectors.

Business Impact: Sales and client services teams make pricing, renewal, and capacity decisions based directly on the forecasts, dashboards, and utilization reports this role produces, meaning errors in this function translate immediately into mispriced contracts or missed quota.

Growth Opportunity: The path from this seat toward a VP of Sales Operations or Director of Revenue Operations is well-documented in enterprise commercial organizations, and the exposure to EVP-level forecasting and legal contract review accelerates that trajectory measurably.

• Own the revenue forecast, incorporating input from sales leadership and business unit EVPs to maintain accuracy and timeliness across billing cycles.
• Develop and maintain dashboards and reports that deliver actionable pipeline and utilization insights to sales and client services teams.
• Lead the contract review process by validating products, term lengths, and fees against agreed commercial terms before execution.
• Administer the sales commission plan cycle, producing monthly commission details for finance and participating in annual plan design.
• Manage CRM data quality by serving as the primary point of contact for integrity issues, user requests, and platform alignment with leadership's customer lifecycle strategy.
• Coordinate the QBR and MBR cadence, consolidating performance analysis, win/loss reporting, and KPI variance summaries for senior leadership.
• Identify and implement process improvements across pricing, quoting, and contracting workflows, embedding changes into the appropriate tools and documentation.
• Monitor sales rep productivity metrics and support field onboarding to reduce time from first day to first closed deal.

• Bachelor's degree in Business, Finance, Economics, or a related field, or equivalent work experience.
• 6 or more years of sales operations, revenue operations, or finance experience, with demonstrated exposure to enterprise commercial environments.
• Proven ability to manage revenue cycle processes including billing oversight, forecast maintenance, and commission administration.
• Track record of building and maintaining CRM platforms, ensuring data integrity and alignment with leadership's pipeline management requirements.
• Strong analytical capability with experience translating raw data into dashboards and executive-level reporting that supports decision-making.
• Demonstrated skill in cross-functional collaboration, including the ability to influence stakeholders at EVP and functional leadership levels.
• Excellent written and verbal communication skills, with experience preparing and presenting performance summaries for senior audiences.
• Ability to manage multiple concurrent priorities independently, with strong organizational and problem-solving discipline.

• Experience in SaaS, B2B technology, or subscription-based revenue models where utilization tracking and API-level billing data are routine inputs.
• Familiarity with sales commission plan design and the ability to model alternative compensation structures for finance and sales leadership review.
• Prior experience in a lead or supervisory capacity over a Sales Operations Analyst or equivalent reporting function.
• Working knowledge of process improvement methodologies such as Lean or Six Sigma, particularly applied to quote-to-cash or order-to-revenue cycles.

• Revenue forecast accuracy rate, reflecting variance between submitted forecast and recognized revenue each period.
• Commission statement error rate, measuring the proportion of monthly statements requiring correction after initial issuance.
• CRM data completeness score, tracking the percentage of active opportunities meeting defined field-entry standards.
• Contract validation cycle time, measuring days from contract submission to validated commercial sign-off.
• Dashboard adoption rate among sales and client services users, indicating whether self-serve reporting is displacing ad hoc requests.
• Typical tools: CRM platforms (commonly Salesforce); BI and reporting (commonly Tableau or Power BI); productivity suite (commonly Excel, PowerPoint)

• Base Salary Range: $110,000 to $145,000 annually, depending on experience and market
• Bonus: Annual performance bonus, typically 10% to 20% of base salary
• Equity: RSU grants common at larger enterprise employers; less prevalent at mid-market
• Health Benefits: Medical, dental, and vision coverage; employer contribution standard
• PTO: 15 to 20 days annually, plus standard federal holidays
• Common Perks: Remote or hybrid flexibility, professional development budget, sales team incentive exposure

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background check completion is a condition of employment, and all offers are contingent on satisfactory results. All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to qualified individuals with disabilities throughout the application and employment process upon request. Candidates must hold current authorization to work in the United States without sponsorship requirements.

The Business Performance Manager owns the intersection of IT systems oversight and clinical operational data, leading process improvement initiatives such as Kaizen and root cause analysis within the Performance Operational Capabilities organization. Reporting to the POC leadership and collaborating with cross-functional stakeholders, this role delivers high-quality data management strategies and performance metrics that advance compliant, data-driven decision-making across R&D.

Key Responsibilities

• Act as a liaison between business functions and the IT function for improvements and changes to IT systems and technology-related matters.
• Collaborate with cross-functional stakeholders to identify and solve business needs.
• Provide oversight to select IT systems and lead audit-related and inspection readiness activities as needed.
• Design and build guidance documents to allow optimal usage of business systems.
• Support establishing and implementing an effective operational data management strategy that generates high-quality reports and insights.
• Identify optimal internal source systems for data generation and integrate external data assets obtained through vendors, acquisitions, and mergers.
• Identify and implement approaches to improve operational data quality and ensure effective data stewardship.
• Lead and assist in establishing process performance metrics and goals that allow appropriate measurement of control and success.
• Manage the conduct and implementation of process improvement activities in close collaboration with the Process Owner network to ensure compliance and continuity.
• Lead and support the facilitation of cross-functional teams in individual process improvement initiatives, including Kaizen, process redesign, and root cause analysis.
• Establish and maintain robust implementation, control, and communication plans for any process improvements.
• Support select data innovation projects within external partnerships.
• Cross-train on key activities within analytics, insights, and systems oversight.

Required Qualifications

• Six Sigma Green Belt certification a plus.
• 6+ years of experience working with IT business systems and data analytics projects related to clinical operations.
• Experience working with complex matrixed stakeholders to drive alignment.
• Experience with IT system integrations and technical system deployments.
• Working knowledge of key business systems used in clinical research operations.
• Demonstrated results leading continuous improvement and process improvement initiatives. 
• Demonstrated consulting skills with change management concepts and strategies, including communication, culture change, and performance measurement.
• Knowledgeable understanding of drug development and clinical operational activities.
• Excellent written and oral communication skills.
• Excellent project management and organisational skills, including problem-solving, conflict resolution, and team-building skills.
• Excellent ability to promote and motivate stakeholders to adopt a data-driven culture of decision-making.
• Ability to focus on project-critical needs, act decisively, balance multiple priorities, and handle a high volume of complex tasks within a given timeframe.

Embedded within a high-visibility business partner function, the Business Performance Manager delivers revenue cycle oversight and CRM data quality management in close collaboration with sales, marketing, client services, finance, and legal stakeholders. Working closely with the leadership team and operational leads, this role shapes analytical frameworks and contract processes that enable optimal business outcomes across the organization.

Core Functions

• Provide oversight to ensure the completeness and accuracy of customer billings and serve as the primary point of contact on questions and issues that arise from customer billings.
• Maintain an accurate and up-to-date revenue forecast incorporating input from sales and client services leadership.
• Lead the process to share accurate and timely information to sales and client services teams regarding customer utilisation and adoption of solutions.
• Highlight areas of opportunity and risk and ensure identified action items are brought to resolution.
• Play a lead role in facilitating contract reviews by validating that key components of the contract align with those agreed to prior to contracting.
• Assist with drafting non-standard financial terms and conditions where applicable, and maintain and update contract and proposal templates for approved modifications.
• Identify opportunities to optimise the pricing, quoting, proposal, and contracting process and implement improvements into appropriate tools and process documents.
• Serve as the key point of contact for CRM data quality and integrity, assist users with questions and requests, and implement best practices.
• Provide input, direction, and support to ensure the CRM platform remains aligned with leadership's vision for managing the customer life cycle.
• Participate in the annual commission plan design by providing observations, analysis, and recommendations, and produce details to allow finance to generate monthly commission statements.
• Develop and maintain reports and dashboards to provide actionable insights that support data-driven decision-making for sales and services teams.

Qualifications & Experience

• Bachelor's degree or equivalent work experience.
• 7+ years of experience in sales operations, finance, marketing, or accounting.
• 3+ years of management or lead-level experience.
• Extensive revenue cycle management experience.
• Experience with business systems, including CRM, marketing automation, project management, and business intelligence and analytics tools.
• Advanced Microsoft Office skills.
• Ability to think creatively to solve complex business problems.
• Excellent interpersonal and communication skills, including the ability to build rapport with peers and operational management.
• Ability to work effectively with and influence employees at all levels of the organisation.
• Process-oriented and independent thinker with the ability to organise, plan, and set priorities with minimal supervision.

Reporting to senior management within Avangrid Renewables, the Business Performance Manager leads budget tracking, KPI analysis, and pro forma projections across a portfolio of over 7,300 MW of wind and solar generation in more than 20 states. Partnering with business area leaders and the financial control group, this role ensures the reliability and consistency of business intelligence that informs strategic decisions across a leading US renewable energy company.

Primary Duties

• Implement and manage processes related to business budget preparation, tracking, and revisions, serving as an interface between the business and the financial control group.
• Drive business performance through targeted metrics, benchmarking, and analysis, and implement tools and processes to improve data collection and analysis.
• Elaborate specific reporting on business metrics, results, and ad hoc analysis.
• Provide pro forma projections of the long-term view of the business.
• Support business area leaders and corporate functions in the preparation of earnings presentations, relevant facts, and business data.
• Manage ad hoc performance improvement projects within the Planning and Analysis department.

Skills & Qualifications

• Bachelor's degree in economics, finance, or a related field, or equivalent combination of education and experience.
• Master's degree or MBA preferred.
• 6+ years of experience in financial analysis or relevant experience in the utility or energy industry.
• Experience working with both regulated and non-regulated energy markets and a keen understanding of the commercial decision areas of an energy company.
• Strong analytical and critical thinking skills, particularly with respect to analysing performance drivers, trends, and cause-and-effect relations.
• Ability to lead internal processes and interface with different levels of the organisation.
• Self-directed with the ability to prioritise diverse workloads while maintaining progress.

Sitting at the intersection of business intelligence development and mortgage product strategy, the Business Performance Manager builds and evaluates internal analytics tools, reports, and dashboards that guide the Bulk Transactions, Secondary Market Advisors, and Servicing-Released XChange teams within Freddie Mac's Single-Family Office. Operating across finance, IT, and business area counterparts, this role delivers strategic, actionable intelligence that drives market penetration decisions and supports the development of new initiatives.

Duties

• Work closely with business teams to facilitate the development of a suite of internal business intelligence tools, including reports and dashboards, to drive strategic decisions, and automate tools where possible.
• Catalogue and maintain the library of business intelligence via SharePoint or a comparable method.
• Build strong partnerships with counterparts across business areas, including finance and IT.
• Support ad hoc reporting with an emphasis on accuracy and prompt turnaround.
• Collaborate with team leads to identify and document key metrics and communicate business performance against defined goals.

Requirements

• Undergraduate degree or equivalent.
• 8–10 years of related professional work experience, preferably within the mortgage industry.
• Understanding of SQL, SAS, Tableau, MicroStrategy, and other analytical and business intelligence tools.
• Proficient in MS Office Suite, specifically Excel and PowerPoint.
• Experience in SharePoint site ownership.
• Proven ability to manage work while participating in multiple diverse projects.
• Strong interpersonal skills, including teamwork and relationship building.
• Analytical and problem-solving mindset with strong organisational and time management skills.
• Self-starter who works well independently, within a team, and across departments at varying levels.
• Curiosity to learn and challenge the status quo, with a desire to grow in both business and technical knowledge and the flexibility to move between competing demands.

A key member of the GP organization's procurement leadership, the Business Performance Manager leads a team of individual contributors in driving continuous improvement across processes, systems, and analytics while governing SOX compliance and procurement policy across Chevron Phillips Chemical Company. Collaborating across Strategic Procurement, Procurement Operations, Capital Projects Procurement, and cross-functional departments, this role builds the performance management infrastructure that delivers enterprise-wide innovation and risk mitigation.

Functions

• Manage a high-functioning team of individual contributors and lead continuous improvement efforts in process, systems, and analytics to drive innovation and establish new technology solutions.
• Support the annual business strategy development and budget preparation.
• Implement and monitor data analytics, performance metrics, and global supply market intelligence for company-wide use.
• Lead performance-by-design compliance efforts.
• Oversee the development and implementation of training, support, and documentation for new processes, innovations, and systems.
• Deliver and drive the use of tools and methodologies to mitigate business risks through process improvement templates, standardisation technologies, and segregation-of-duties methodologies.
• Develop and maintain procurement policies and procedures and serve as subject matter expert for all global procurement policy questions.
• Provide communication and guidance to plants and business units on new processes or the deployment of processes in new locations.
• Drive the identification and escalation of non-compliance to established policies, guidelines, and procedures, and oversee business controls activities and audits.
• Ensure adequate documentation exists that defines and instructs on appropriate policies, guidelines, and procedures, and maintain accountability for SOX compliance.
• Oversee all procurement systems and manage all system upgrade projects and requests.
• Lead and participate in multiple efficiency improvement teams and implement special projects as necessary.
• Monitor key performance indicators to ensure efficient and effective process and resource utilisation and provide quality assurance to ensure documents are processed accurately.
• Work with customers to assess needs, provide information, resolve problems, and display a sense of urgency.

Experience & Qualifications

• Bachelor's degree in Supply Chain Management, Engineering, Business, or a related field.
• Lean Six Sigma training and certification.
• Minimum of 8 years of manufacturing or commercial experience.
• Minimum of 5 years of supervisory experience.
• Experience managing significant internal stakeholder and external supplier relationships at multiple levels.
• Experience with SAP or an equivalent ERP system relative to procurement processes and activities.
• Proven experience driving compliance with procurement policies and practices.
• Proficiency in the SAP Materials Management Module for purchase order transactional processing.
• General knowledge of contracting and an understanding of the legal framework of business.
• Thorough understanding of procurement processes and systems, including payments, materials purchasing, contract negotiations, and strategic sourcing.
• Proven strong verbal and written business communication skills.
• Ability to influence leaders and partners during challenging situations.

High-priority Continuous Improvement initiatives depend on the Business Performance Manager, who structures unstructured business issues into actionable project plans and delivers executive-level reporting across a portfolio of transformation efforts in the biotechnology or pharmaceutical industry. Based within a cross-functional matrix environment, this role integrates talent strategy, data analytics, and change management support to advance Research, Preclinical, Clinical Development, Medical, and Regulatory functions toward measurable outcomes.

Accountabilities

• Provide cross-functional initiative support and work with project teams to solve business problems across a portfolio of projects and occasionally support other organisations.
• Provide support using transformation methodologies appropriate for the objective, including Agile, Change Management, Solution Development, Implementation and Sustainment, Workshop Facilitation, and Continuous Improvement.
• Support project team leaders and leadership to identify solutions, build business cases, generate plans, and deliver results.
• Work with leaders in developing and implementing strategies for effective data analytics and reporting.
• Partner with functional leads and other organisations to support talent and culture-related efforts, staffing and organisational initiatives, and workforce strategy efforts.
• Support project success by managing risks, removing roadblocks, escalating issues, and delivering high-quality results.
• Serve as an integrator across multiple functions and transformation efforts.
• Build and maintain strong relationships with stakeholders, proactively communicating, seeking advice, and facilitating critical business decisions.

Technical Qualifications

• Advanced degree or equivalent combination of relevant educational and professional training experience in leading cross-functional teams.
• 5+ years of experience in the biotechnology or pharmaceutical industry, particularly in Research and Development.
• 6+ years of experience in a cross-functional business operations or project management role.
• Drug development knowledge with a basic to strong understanding of activities within Research, Preclinical and Clinical Development, Medical, and Regulatory.
• Excellent oral and written communication skills, including the ability to storyline and prepare executive-level discussion documents.
• Excellent conceptual problem-solving skills with demonstrated ability to bring structure to vaguely defined problems and manage execution.
• Strong quantitative and qualitative analytic skills, including experience collecting data and developing metrics.
• Strong leadership skills with a demonstrated ability to influence across different styles and levels of leadership.
• Independent and motivated team member with experience in a matrix environment.

As the Business Performance Manager, this role leads the delivery of Strategy Cascade, Tier, and Scorecard performance deliverables while serving as a strategic advisor to the IT leadership team on industry trends and innovation opportunities. The IT Strategy and Performance function relies on this work to foster a continuous improvement culture, align scorecard measures to strategic business priorities, and communicate performance risks and mitigation actions across global teams.

Strategic Responsibilities

• Enable the delivery and execution of key Strategy and Performance deliverables, including Strategy Cascade, Tier, and Scorecard.
• Support functional strategic planning to enable organisations to become more future-focused, operationally efficient, and aligned.
• Serve as a strategic advisor to the IT leadership team on industry trends that could help drive innovation and transformation.
• Identify opportunities to improve the service offering of Strategy and Performance or to help improve, standardise, or transform the way IT delivers.
• Drive a continuous improvement mindset and foster a culture of collaboration and partnership across the function and IT as a whole.
• Align all areas of Strategy and Performance to ensure a seamless customer interaction and shared information flow.
• Create and design appropriate measures, evaluate metrics, and report on business performance and trends so that leadership understands performance against key indicators, risks, and actions to mitigate risks.
• Create and manage scorecard creation for the functional leadership team, ensuring measures are aligned to strategic business priorities and provide a realistic overview of performance against targets.
• Support the implementation of key IT initiatives to drive organisational change and improve business performance.
• Lead the development and implementation of solutions to problems identified through analysis and data-driven insights.
• Communicate performance and trends to leadership to identify risks at the earliest stage possible and lead the development of a performance improvement approach and management culture based on effective measurement and continuous improvement.

Position Requirements

• Strong critical thinking and reasoning skills with the ability to transform ambiguity into clarity.
• Strong data analytics capabilities with knowledge of new and emerging business performance management approaches, tools, and applications.
• Strong change management skills, including a strong understanding of human-centred change, and excellent problem-solving skills.
• Ability to influence senior stakeholders without authority and to work effectively across diverse global teams.
• Excellence in driving process performance and efficiency improvements, with Six Sigma certification a plus.
• Ability to communicate the potential impact of developments in the IT marketplace on organisations and individuals.
• Strong customer service orientation with an entrepreneurial mindset.
• Consulting skills with very strong reporting and communication skills across all levels of management.
• Ability to function independently and as a team member, delivering solutions and driving improvement.

Business Performance Manager shapes the management information and reporting capability that supports global Heads and their leadership teams across multiple geographies within Barclays' procurement function. Success in the position means delivering timely, accurate, and user-friendly MI that meets and exceeds senior stakeholder requirements while driving continuous improvements in production efficiency and quality standards.

Operational Focus

• Work with key stakeholders to capture and evaluate MI and reporting requirements, including senior-level engagement within the procurement function.
• Ensure timely and accurate MI and reporting production, including the indirect management of supporting resources where needed.
• Prioritise MI and reporting requirements to deliver maximum benefit for procurement and drive improvements in report production and production efficiencies.
• Maintain output standards for accuracy and quality of MI and set benchmarks for the MI and reporting team.
• Proactively seek feedback from stakeholders on the quality, format, and content of MI to ensure it continues to meet and exceed their needs.
• Ensure ad hoc requests are prioritised and communicated as broader MI and reporting deliverables, including changes to the delivery schedule.
• Discuss ad hoc requests with key stakeholders, recommend appropriate solutions, and ensure stakeholders are aware of the strengths and limitations.
• Work with colleagues in multiple global locations to minimise production time and maximise efficiencies across time zones.

Knowledge Skills & Abilities

• Bachelor's degree.
• Experience working with cross-geography teams where virtual working is a necessity.
• 2+ years of experience in an analytical and reporting role, primarily in financial services, accounting, or management consulting.
• Advanced knowledge of Microsoft Excel and PowerPoint, including functions, pivot tables, and chart design.
• Excellent background working with senior management and delivering on tight timelines.
• Excellent relationship-building and communication skills, including strong networking skills at senior and executive levels.
• Excellent written and oral communication skills.
• Strong attention to detail, high numeracy, and an analytical mindset.
• Consistent and demonstrably high levels of drive, tenacity, and mental energy.

The Business Performance Manager produces continuous improvement outcomes across the life sciences industry by scoping and chartering Process Excellence projects, conducting VSM and Six Sigma Green Belt training, and processing year-over-year productivity data in collaboration with cross-functional partners. Reporting to operations and business management leadership, this role advances organizational capability in Lean, Six Sigma, and risk management by translating quantitative analysis into actionable recommendations across engineering, science, and supply chain functions.

Key Deliverables

• Use network and relationships to define, measure, analyse, and challenge potential continuous improvement opportunities, focusing on hard and soft savings requirements.
• Analyse, evaluate, and propose the right continuous improvement operating mechanism, including tools, management, and sustainment plans, at each functional level.
• Participate and collaborate with cross-functional partners in customised process development and excellence training, including VSM, Six Sigma Green Belt, and RCA.
• Conduct cross-functional Process Excellence project scoping and chartering, define implementation strategy, and guide project completion.
• Process year-over-year productivity data.

Professional Experience

• Bachelor's degree and 6 years of experience.
• Associate's degree and 10 years of experience.
• 12 years of experience, all in engineering, science, or business management in the life sciences industry.
• Strong quantitative and qualitative skills, including financial analysis, cost accounting, and product lifecycle management.
• Understanding of Operational Excellence, including Lean and Six Sigma, drug development across modality and function, and manufacturing, supply chain fundamentals, and risk management.
• Strong analytical, critical thinking, and problem-solving skills with the ability to communicate and collaborate cross-functionally.
• Proficiency in MS Excel, PowerPoint, and Smartsheet.
• Strong writing, presentation, and interpersonal skills.
• Demonstrated ability to drive decisions and influence others.
• Organisational and project management experience.

Embedded within a regional and national transportation and distribution business, the Business Performance Manager develops billing systems, performance scorecards, and trip sheet reporting tools that maximize profitability across fleet and logistics operations. Working closely with fleet officers, logistics managers, haulage units, and client supply chain teams, this role produces the financial reconciliations, KPI dashboards, and costing analyses that enable accurate revenue capture and informed daily operational decisions.

Areas of Ownership

• Support the development of new business solutions such as transportation, distribution, and warehousing for clients at regional and national levels.
• Develop a multi-billing system that tracks daily availability, monitors truck routine maintenance, and tracks delays at the client base to maximise profitability.
• Implement a business performance scorecard and appraisal system to manage each personnel and asset contribution.
• Support the current business portfolio to generate an average return on investment of double digits per annum.
• Work closely with fleet and logistics officers to generate daily trip sheet reports indicating daily availability and month-to-date revenue.
• Work with haulage and distribution units to resolve issues regarding plant or depot delays and no-load situations promptly.
• Send daily availability reports to relevant leadership and the client supply chain unit to support decisions regarding daily operations.
• Work with logistics managers and the fleet team to accurately monitor and capture delays, turnaround time, availability, and other reports as part of revenue billing.
• Carry out monthly reconciliation of actual trips done with clients' distribution to ensure accurate billing.
• Capture accurate mileage and turnaround time for all trips to mitigate revenue loss.
• Monitor logistics managers on set key performance indicators in fuel, turnaround time, truck utilisation, cosmetics controls, and submission of waybills.
• Prepare client performance presentations and dashboards for use by finance and at monthly client review meetings, and proffer solutions to operational challenges.
• Play a major role in the costing function of new prospects, including service offerings and transportation models.

Background & Experience

• Bachelor's degree in Social Sciences or Engineering, with an MBA as an additional advantage.
• Minimum of 10 years of cognate experience, with at least 5 years in this role.
• Good understanding of financials and strong analytical skills, including highly complex data simulations.
• Strong leadership skills with experience managing a team.
• Business acumen with good presentation and interpersonal skills.
• Good verbal and written communication skills.
• Proficiency in Microsoft Office.

Sitting at the intersection of financial forecasting and engineering data management, the Business Performance Manager drives the collection and consolidation of business-relevant information to support management decision-making for a cabin retrofit team within the aerospace sector. Operating across IT tool development, SAP systems, and configuration management platforms such as ICC, ACC2, and Airbus legacy tools, this role delivers workload forecasts and KPI root cause analysis that sustain production planning and continuous improvement.

Job Functions

• Drive and monitor the collection and consolidation of all business-relevant information to support management decision-making.
• Prepare the workload forecast for the complete cabin retrofit team with regard to financial forecast milestones during the year.
• Update and improve the overall team workload model in accordance with the forecast from the recurring sales and production matching exercise.
• Support the drumbeat of inputs and root cause analysis of the major business key performance indicators.
• Drive the continuous improvement of business data collection about IT tool development and data-linking programming.

Education & Experience

• Master's degree in Mechanical or Aerospace Technology or equivalent.
• Several years of experience with engineering and configuration management tools, including ICC, ACC2, SAP/SUPREM, SAP/SAMM DACAS, and Airbus legacy tools such as Moda and Taksy.
• Basic knowledge of cabin customisation with several years of relevant experience.
• Aircraft maintenance experience is a plus, and PMO knowledge is a plus.
• Numeracy affinity from the areas of finance or data analysis with strong data analyst skills.
• Strong customer focus with good communication and negotiation skills and the ability to convince others.
• Good team player with the ability to work autonomously and proactively.
• Curiosity and openness to change and continuous improvement with strong analytical thinking and structured working methods.

A key member of the sales operations function, the Business Performance Manager develops best-in-class systems, processes, and analytics that increase sales representative productivity and drive successful customer interactions across the technology sector. Collaborating across sales, technical leaders, and sales operations teams, this role refines the end-to-end customer journey from onboarding to adoption and delivers performance management reporting, including quarterly business reviews, win/loss reports, and KPI monitoring.

What You'll Do

• Deliver analysis on risk and opportunity and partner with global teams for core metrics and dashboard adoption.
• Enable processes to increase the productivity of sales representatives by increasing customer face time and onboard field teams efficiently on solutions and plays that drive successful customer interactions.
• Support performance management activities, including quarterly and monthly business reviews, sales performance analysis, win/loss reports, and KPI monitoring and control.
• Build and maintain a seamless end-to-end journey from onboarding to adoption and support field teams in creating a great customer experience throughout the customer lifecycle.
• Develop best-in-class systems, processes, and information that meet field and business needs and work effectively with sales and technical leaders across sales operations teams.

Qualifications & Experience

• Minimum degree in a related or financial discipline.
• 7+ years of experience in the technology sector within Sales Operations, Revenue Operations, or a similar function.
• Minimum of 5 years of experience.
• 7+ years preferred, across planning cycles, operating model development, process improvement and design, business analytics and insights, or business operations and cadence management.
• Strong oral and written communication skills.
• Demonstrated ability to complete multiple moderately complex tasks.
• Proficiency in local native language and business English, with an additional European language as a benefit.

Sustained sales efficiency and forecast accuracy depend on the Business Performance Manager, who coordinates sales operational reviews, develops QlikView dashboards, and drives monthly KPI monitoring across regions, controlling, and demand planning stakeholders at an international company. Serving as the analytical backbone of the sales organisation, this role produces win/loss, trend, portfolio, and pricing analyses that generate actionable improvements and maintain planning stability across the Salesforce and SAP ecosystem.

Day-to-Day Responsibilities

• Coordinate, execute, and follow up on sales operational reviews, taking into account all relevant data with regions, sales management, and other stakeholders, including controlling, business units, customer service, and demand planning.
• Continuously develop the sales operational reviews and coach local sales management.
• Execute and follow up on the monthly sales forecast together with the regions and continuously measure planning stability and forecast accuracy.
• Continuously monitor sales performance and KPIs and derive fields of action for continuous efficiency improvements in the sales organisation.
• Track initiated measures to improve performance, including plan and deviation analyses.
• Create and discuss regular analyses, including win/loss analysis, trend analysis, portfolio analysis, and pricing analysis, with regions and other stakeholders.
• Generate audience-specific status reports and continuously develop sales dashboards in QlikView.
• Coordinate with the Salesforce team and relevant stakeholders.

Skills & Qualifications

• Completed degree in business, economics, mathematics, or a related field.
• Experience in project management with mobility and a willingness to travel.
• Minimum of 3 years of professional experience in sales performance, pricing, or sales operations at an international company.
• Good knowledge of SAP ERP, SAP BW, Salesforce, PIM, and QlikView.
• Advanced proficiency in MS Office applications, including Excel, Access, and PowerPoint.
• Strong intercultural competence with experience working in an international environment.
• Strong analytical skills, a high affinity for numbers, and a structured, results-oriented working style.
• Excellent team player and effective communicator in both German and English.

As the Business Performance Manager, this role owns the short-, mid-, and long-term game strategy alongside producers to maximise digital revenue, leveraging analytics and A/B testing to tune game mechanics and drive user conversion, retention, and monetisation across multiple platforms. The game team relies on this work to sustain a collaborative approach to revenue target achievement, balance the game economy, and stay ahead of competitor landscape trends in the casual games industry.

Scope of Work

• Leverage analytics and quantitative analysis to monitor game performance, recommend tuning mechanics and A/B tests, and identify new features to increase user conversion, retention, and monetisation.
• Own the short-, mid-, and long-term game strategy together with producers to maximise digital revenue.
• Use data to fine-tune and balance the game's economy, provide economy analysis, and drive metrics for revenue optimisation.
• Provide stakeholders with regular and ad hoc updates on the business performance of the product.
• Foster strong relationships with the game team to ensure a collaborative approach to achieving agreed revenue targets.
• Stay expert on industry trends and the competitor landscape to evolve product thinking and business models across multiple platforms for maximum effect.
• Manage relationships with marketing to identify opportunities for additional sources of revenue.
• Share best practices across the business performance team.

Required Qualifications

• Prior experience in an industry with very short implementation cycles, such as e-commerce, online products and services, or games.
• Proven experience delivering business models that maximise revenue.
• Solid understanding of the games industry with a passion for casual games.
• Highly analytical with exceptional experience in big-data decision-making.
• Excellent understanding of statistics with the ability to interpret data confidently and drive through recommendations.
• Strong relationship and influencing skills.

Business Performance Manager manages operational finance controls, resource supply and demand, and stakeholder relationships with the senior technology leadership team to sustain a high-performing team within a technology function. The work directly supports colleague engagement, organisational design, and agile financial authorisation, enabling the business partnering model to deliver measurable value across the organisation.

Work Activities

• Lead the team to focus on value-added work in the operation.
• Manage resource and operational management to support the organisational model through collaboration and leadership.
• Drive colleague engagement levels to maintain a high-performing team.
• Own the critical controls of operational finances, resource supply and demand, and financial authorisation spending to ensure agile control.
• Manage stakeholder relationships with the senior technology leadership team.

Experience & Qualifications

• Leadership experience in a function that impacts an organisation with a proven record of driving performance.
• Strong business partnering skills with the ability to operate across an organisation to bring value.
• Excellent presentation and verbal skills with the confidence to translate data insights into actionable outcomes.
• Understanding of organisational design and experience of different growth pathways for colleagues.
• Proficiency in Office 365 to produce relevant communications and reporting.
• Ability to work collaboratively as part of a team and engage comfortably with technical and business stakeholders at all levels.
• Ability to lead and manage a team to drive results.