Job Summary:

• Ensuring that mutual fund trades are successfully processed.
• Securing price protection for rejected trades and in accordance with fund rules.
• Responding to inquiries regarding trade status or initiating trade corrections.
• Communicate directly with broker-dealers, mutual fund companies, financial intermediaries, and internal departments on a daily basis.
• Take corrective action to resolve discrepancies and reconcile trade ledgers.
• Deliver reports accurately and in a timely fashion.
• Proactively identify areas for operational improvements and implement new processes
• Provide white glove brokerage operations support to global client base through phone, email, video calls and chat in an articulate and empathetic manner
• Participate in evening and weekend on-call rotations alongside team
• Assist with requests for information related to Brokerage Operations from prospective clients

Skills on Resume:

• Trade Processing (Hard Skills)
• Reconciliation (Hard Skills)
• Communication (Soft Skills)
• Operational Improvement (Hard Skills)
• Problem-Solving (Hard Skills)
• Reporting (Hard Skills)
• Client Support (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary:

• Updating electronic and processing of money movement transactions
• Responding to customer and agent inquiries in a timely, efficient, and professional manner 
• Identifying quickly the need and formulating an accurate response or solution
• Learn and maintain an understanding of IRS, FINRA, SEC, DOL, and other regulatory agencies rules and guidelines
• Learn and maintain a basic understanding of core products in relation to brokerage accounts
• Demonstrate advanced knowledge of operational procedures, company policies, industry principles
• Perform quality review of check deposits and various transactions in Wealthscape 
• Communicating with the agents and peers to correct the error before the transaction is fully approved
• Backup to produce reports for audits and quality reviews

Skills on Resume:

• Transaction Processing (Hard Skills)
• Customer Service (Soft Skills)
• Problem-Solving (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Product Knowledge (Hard Skills)
• Operational Expertise (Hard Skills)
• Quality Assurance (Hard Skills)
• Collaboration (Soft Skills)

Job Summary:

• Managing and introducing brokerage operations functions for Cash App Investing LLC
• Managing brokerage operations functions, such as but not limited to New Accounts, Customer Onboarding, Market Operations, Reconciliations, Trading / Corrections etc.
• Work closely with broker-dealer leadership including the FINOP and Chief Compliance Officer
• Partner with product development to ensure that new feature readiness includes backend tooling, processes and operational staffing necessary to properly support successful launches
• Identify, assess, and prioritize operational needs for tooling, system enhancements 
• Collaborate with product and engineering for roadmap consideration and build out
• Maintaining supervisory authority over introducing brokerage operations functions 
• Ensuring up-to-date desktop procedures and written supervisory procedures (WSPs)
• Maintain a strong working relationship with clearing, engineering, product, design and legal teams to improve and scale Cash App Investing products, tools, and systems
• Monitor and review daily exception reports, and evaluate findings using internal procedures
• Interface with carrying/clearing firm to review trade/execution reports, quarterly trade activity, and approve new accounts

Skills on Resume:

• Operations Management (Hard Skills)
• Compliance Oversight (Hard Skills)
• Strategic Partnerships (Soft Skills)
• Needs Assessment (Hard Skills)
• Collaboration (Soft Skills)
• Supervisory Role (Hard Skills)
• Procedure Maintenance (Hard Skills)
• Clearing Communication (Hard Skills)

Job Summary:

• Coach, guide and develop brokerage operations leadership team
• Scale the operations functions of the broker-dealer to ensure operational efficiency 
• Partner with Office Experience team to influence selection of additional broker dealer branch offices as part of further building out teams.
• Monitor the performance levels of the front office team and provide feedback regarding areas of focus, quality etc.
• Oversee the on-going operation of the back office team including day to day administrative, operational and vendor relationships
• Managing customer brokerage accounts, trades and transactions to achieve business goals while meeting regulatory requirements.
• Review outgoing account transfers and close open positions or request transfer extensions
• Oversee the accurate processing of corporate actions, resolve trade errors, identify suspense positions, etc
• Provide oversight of operational playbook with related policies and procedures
• Establish new and enhance existing operational performance metrics to increase visibility, productivity and efficiency
• Manage special projects including assisting with examinations and inquiries for the SEC, FINRA and/or inquiring states

Skills on Resume:

• Leadership Development (Soft Skills)
• Operational Scaling (Hard Skills)
• Strategic Partnership (Soft Skills)
• Performance Monitoring (Hard Skills)
• Back Office Oversight (Hard Skills)
• Account Management (Hard Skills)
• Transfer Review (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary:

• Lead and work alongside a team of team of Brokerage Operation Specialists
• Build and own a robust process for daily and monthly reconciliation of internal blotter and balances held at external venues
• Enhance and fully own the process for the settlement of trades with counterparties and clients
• Ensure all settlements are completed timely and accurately
• Establish Brokerage Operations team KPIs and report to department head weekly
• Participate and lead projects related to brokerage product systems or tools that may improve compliance, security, or efficiency in day to day operations
• Monitor balances of digital assets and fiat held on execution venues
• Partner with Client Operations Managers and Client Experience Managers to troubleshoot funding or other brokerage account setup issues
• Become an expert and advisor in all product and service offerings, especially in the areas of brokerage operations
• Serve as the internal advocate for clients to product, engineering, and compliance teams

Skills on Resume:

• Leadership (Soft Skills)
• Process Optimization (Hard Skills)
• Trade Settlement (Hard Skills)
• KPI Management (Hard Skills)
• Project Leadership (Soft Skills)
• Balances Monitoring (Hard Skills)
• Client Management (Soft Skills)
• Product Expertise (Hard Skills)

Job Summary:

• Leave a positive first impression and establish trusted relationships with incoming leads
• Deliver consistent and timely follow-up in response to client requests and issues
• Manage introduction emails and guide them to the next steps in the process
• Engaging with clients both inbound and outbound to qualify opportunities for brokers
• Triage clients servicing requests such as cancellations, BORs and endorsements
• Review bound policies for policy data accuracy and lead inbound client audits
• Engage with clients and coordinate with finance team on any billing related matters
• Drive additional value by identifying follow-up opportunities for the broker team
• Proactively kick off renewals processes for brokers
• Process a high volume of contracts and amendments during the life cycle of a transaction

Skills on Resume:

• Relationship Building (Soft Skills)
• Timely Communication (Soft Skills)
• Email Management (Hard Skills)
• Client Engagement (Soft Skills)
• Issue Resolution (Soft Skills)
• Policy Review (Hard Skills)
• Billing Coordination (Hard Skills)
• Opportunity Identification (Soft Skills)

Job Summary:

• Lead and foster a team to drive excellence in operational efficiencies to support the brokerage sales cycle 
• Partner and create an ongoing and open dialogue with brokerage leads and business stakeholders to deliver effective and superior results relative to the sales support team
• Work closely with broker leads to build and drive sales strategies relative to each team and mandate with the sales support team
• Manage the sales support team’s overflow work to ensure strong and timely execution of deliverables to the brokerage teams
• Partner with Sales Enablement Lead to deliver on sales enablement programs and other sales-related brokerage initiatives
• Help drive innovation into the transaction process by encouraging their team to lean on JLL proprietary technology and digital tools throughout sales cycle
• Provide day to day guidance, support, and direction to sales support team in the successful execution of their responsibilities and support of their internal clients

Skills on Resume:

• Leadership (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Sales Strategy (Soft Skills)
• Task Management (Hard Skills)
• Sales Enablement (Hard Skills)
• Technology Adoption (Hard Skills)
• Employee Support (Soft Skills)
• Client Management (Soft Skills)

Job Summary:

• Plan and conduct one on one development-related meetings with each direct report on a recurring basis 
• Liaise and partner with the National Marketing & Brokerage Support team and other departments to drive efficiencies and ensure optimal business, learning and cultural outcomes
• Source, screen, and hire high-value, diverse talent in alignment with the goals of the team/business lines
• Manage an effective onboarding program for all new hires that enhances productivity and time to competency
• Establish clear performance expectations for each team member to align with the business/team goals
• Foster a collaborative and supportive environment with a focus on quality and speed of execution
• Perform managerial duties to ensure compliance with all firm expectations, systems and deadlines, including departmental meeting attendance and participation
• Demonstrate appropriate leadership and role modeling skills and a commitment to ongoing professional and skills development

Skills on Resume:

• Development Meetings (Soft Skills)
• Interdepartmental Liaison (Soft Skills)
• Talent Sourcing (Hard Skills)
• Onboarding Management (Hard Skills)
• Performance Expectations (Soft Skills)
• Team Collaboration (Soft Skills)
• Managerial Duties (Soft Skills)
• Leadership Demonstration (Soft Skills)