BROKERAGE OPERATIONS JOB DESCRIPTION

Brokerage operations means something specific in a securities firm: every trade that executes must also settle, every account must reconcile, and every exception must be resolved before the next cycle opens. That sentence describes a daily reality this role owns. Brokerage Operations professionals work within broker-dealer back offices, handling FINRA-regulated account maintenance, trade reconciliation, and settlement workflows that keep client positions accurate and compliant. The FINRA Series 7 and related licensing requirements signal that this is not a generalist operations seat.

As the Brokerage Operations professional, you process and reconcile securities transactions, maintain brokerage account integrity, and resolve trade exceptions that affect client positions and regulatory standing within a broker-dealer environment. You work within back office operations teams, supporting clearing firm relationships, internal compliance partners, and financial advisors who depend on accurate, timely account and settlement data.

Career Impact: Hands-on experience with FINRA Rule 4512, ISF filing, and broker-dealer compliance regimes builds a compliance and operations credential that is specific and verifiable in the securities industry.

Business Impact: When trade exceptions go unresolved or account records fall out of compliance, advisors cannot service clients and regulators take notice - this role is the daily mechanism that prevents both outcomes.

Growth Opportunity: Completing the FINRA SIE and progressing toward Series 7 and Series 24 opens a defined path from individual contributor to supervisory and operations management roles within broker-dealer firms.

• Process brokerage and non-brokerage account requests including asset movement, IRA distributions, and alternative investment transactions to meet daily service deadlines.
• Reconcile cash, positions, and trade bookings across firm systems to ensure accuracy of all client and house account records.
• Monitor trade settlement status, follow up with contra brokers to resolve aged fails, and deliver intra-day updates to internal stakeholders.
• Review daily brokerage account openings and transfers including ACATs and DRS against firm CIP requirements and Written Supervisory Procedures.
• Research unaffirmed trades, erroneous bookings, and reclaims, escalating complex issues to supervisors with documented findings.
• Monitor corporate action events including mandatory and voluntary dividends and interest payments, ensuring timely client allocation.
• Collaborate with compliance, clearing firm contacts, and technical teams to identify account maintenance risks and implement process improvements.
• Document standard operating procedures and identify automation opportunities to reduce manual processing volume.

• Bachelor's degree in Finance, Business, or a related field, or equivalent work experience.
• 2 or more years of brokerage operations or broker-dealer back office experience, with demonstrated exposure to trade settlement or account processing.
• FINRA Series 7 and Series 63 licenses, or active progress toward completion within a defined timeframe.
• Working knowledge of SEC and FINRA regulatory requirements governing brokerage account maintenance and trade reporting.
• Proven ability to process high volumes of time-sensitive transactions accurately under deadline pressure.
• Strong analytical and problem-solving skills, with close attention to detail in reconciliation and exception research.
• Effective written and verbal communication skills, with experience updating contact management and workflow tracking systems.

• FINRA Series 24 license or supervisory-level operations experience within a broker-dealer setting.
• Familiarity with securities lending, derivative products, or prime brokerage operational workflows.
• Experience in a consumer fintech or start-up brokerage environment, with exposure to automation or QA cycle participation.
• Prior use of data analytics platforms for exception reporting and account monitoring surveillance.

• Trade settlement rate, measuring the percentage of client transactions that settle on contractual date.
• Aged fail count, tracking the number of open unresolved trade fails beyond standard settlement windows.
• Account maintenance error rate, reflecting accuracy of processed account updates against total volume reviewed.
• Exception report clearance time, measuring how quickly daily surveillance exceptions are researched and resolved.
• FINRA audit readiness score, based on completeness and accuracy of Written Supervisory Procedure documentation.
• Typical tools: Back office processing platforms (commonly NetX360 or similar); contact management and imaging systems (commonly Salesforce or equivalent)

• Base Salary Range: $50,000 to $85,000 annually, depending on seniority and licensing status.
• Bonus: Annual performance-based bonus, typically 5 to 15 percent of base salary.
• Equity: Not standard at this level in most broker-dealer settings.
• Health Benefits: Medical, dental, and vision coverage, standard US employer-sponsored plans.
• PTO: 15 to 20 days annually, plus standard federal holidays.
• Common Perks: Licensing exam reimbursement, 401(k) with employer match, employee assistance program.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background checks, including credit history review where permitted by applicable law, are a standard part of the hiring process for securities industry roles and employment is contingent on satisfactory results. All qualified applicants will receive equal consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under federal, state, or local law. Reasonable accommodations are available to applicants and employees with disabilities upon request. Candidates must be authorized to work in the United States.

The Brokerage Operations role owns end-to-end shipment routing and customs documentation, coordinating with third parties to move freight by road, rail, air, and sea in compliance with local and international regulations. Working with customers, colleagues, and internal teams, this role ensures freight clears complex US Customs import procedures accurately and on time, directly supporting operational continuity and client satisfaction.

Key Responsibilities

• Perform tasks safely and ensure area housekeeping requirements are met.
• Abide by all OSHA rules and the company's safety practices and meet established productivity, safety and quality standards.
• Investigate and plan the most appropriate route for a shipment, taking into account the nature of goods, cost, transit time and security.
• Obtain, check and prepare all transportation documentation to meet Customs and insurance requirements, packing specifications, and compliance with local and international regulations.
• Liaise with third parties to move goods by road, rail, air or sea in accordance with customer requirements.
• Coordinate US Customs Brokerage to guide freight efficiently through complex import procedures.
• Work closely with customers, colleagues and third parties to ensure smooth operations to deadlines.
• Maintain current knowledge of relevant legislation, political situations and other factors that could affect freight movement.

Required Qualifications

• High school diploma or GED required.
• Previous operational freight forwarding experience preferred.
• Effective, clear and concise verbal and written communication skills.
• Knowledge of ISF filing and ability to understand all safety requirements and regulations including OSHA.
• Proficient in Microsoft Office products with ability to read, analyze and interpret documents.
• Ability to pass all TSA background requirements and work flexible hours according to business needs.
• Detail-oriented with ability to solve problems independently and in a team environment, and to respond effectively to inquiries or complaints.
• Demonstrated experience interacting with and maintaining customer relationships in a fast-paced, high-pressure setting.

Embedded within the brokerage operations function, the Brokerage Operations role manages a broad portfolio of employee-facing programs spanning retirement plans, health and welfare benefits, wellness services, and corporate events. Working closely with internal teams, this role sustains compensation and benefit delivery that supports employee wellbeing and organizational culture.

Core Functions

• Competitive salary, annual performance-based bonus and stock grant.
• Manage retirement plan 401(k) with competitive company match.
• Administer excellent health and welfare benefits including medical, dental and vision.
• Support wellness screenings, assessments, health coaches and counseling services through Employee Assistance Program.
• Coordinate paid time off and a generous parental leave policy.
• Oversee daily company paid lunch and a fully stocked kitchen with healthy options.
• Organize corporate events including team outings, dinners, volunteer activities and company sports teams.

Qualifications and Experience

• Bachelor's degree in Finance, Economics or Mathematics preferred.
• Strong problem-solving and analytical skills.
• Excellent attention to detail and drive to maintain accuracy in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong computer skills and competency with MS Office products preferred.

Reporting to brokerage operations leadership, the Brokerage Operations Processing Specialist reviews and processes brokerage and non-brokerage account requests including IRA distributions, asset movement, and alternative investment transactions. Partnering with the clearing firm, advisors, and internal teams, this role ensures accurate, timely account processing that upholds compliance and sustains high service levels across the organization.

Primary Duties

• Review, process and follow up on various brokerage and non-brokerage account requests including asset movement, IRA distributions, journals and alternative investment processing.
• Act as subject matter expert for several responsibilities within brokerage operations and cross-train on all department functions.
• Interact with clearing firm on routine brokerage account processing requests and provide timely updates in contact management and workflow systems.
• Pay close attention to detail, process work accurately and handle repetitive tasks.
• Answer internal and external phone calls and make outbound calls to advisors.
• Update contact management systems with professional grammar and spelling.
• Exercise judgment to escalate issues to manager or supervisor when appropriate.
• Respond to incoming requests from internal and external customers including research, data entry and timely follow-up communication.
• Review and process a high volume of time-sensitive notifications and incoming service requests.

Skills and Qualifications

• Bachelor's degree preferred, or high school diploma with significant relevant experience.
• Series 7 license and completion of FINRA SIE exam required.
• 2-3 years of relatable work experience, with financial services experience preferred.
• Knowledge of securities industry rules and best practices regarding brokerage account operations.
• Proficient in Microsoft Word, Excel, Internet Explorer, Outlook and PowerPoint.
• Experience with NetX360, Front-End Imaging, Salesforce, Client Central and back office functions.
• CRM and Salesforce experience preferred.
• Excellent communication, organizational and time management skills.
• Ability to thrive in a fast-paced, entrepreneurial environment with strong customer focus and high attention to detail.

Sitting at the intersection of real estate compliance and regional brokerage leadership, the Director of Brokerage Operations manages Designated Managing Brokers across a multi-state region, defining training, risk management programs, and operations manuals to keep agent practices aligned with state licensing law and MLS regulations. Operating across the full REAL leadership team, this role enables scalable, compliant brokerage support for a growing national agent base.

Strategic Responsibilities

• Define and implement a regional management structure ensuring scalability.
• Deliver exceptional brokerage support to agents in their representation of clients and customers.
• Define and conduct training to support Supervising Brokers in enhancing agent knowledge of contract, risk management, licensing and state real estate law.
• Provide daily management and supervision of Brokers and consult with Designated Managing Brokers on complex transaction issues.
• Oversee the creation and implementation of a Risk Management Program and risk management tools.
• Oversee the creation and ongoing enhancement of company-wide and individual state brokerage operations manuals.
• Support innovation in how the company can efficiently support its growing state agent base in terms of brokerage operations.

Experience and Qualifications

• Must hold an active real estate broker license with continuing education credits in real estate, management and legal compliance.
• Member in good standing with the National Association of REALTORS.
• Bachelor's degree highly desirable.
• Additional real estate designations a plus.
• Proven track record of managing Designated Managing Brokers or a medium to large brokerage firm with responsibility for operations or compliance.
• Deep knowledge of legal obligations of real estate professionals under state and federal law, Department of Commerce Rules and Regulations, HUD, Code of Ethics and MLS Rules and Regulations.
• Excellent written, verbal and interpersonal communication skills across all levels of the organization.
• Willingness and ability to travel across the country.
• Highly collaborative with the ability to make quick decisions and solve problems using good judgment.

A key member of the prime brokerage operations team, the Prime Brokerage Operations Analyst provides trade research, settlement monitoring, and client metrics analysis directly supporting hedge fund and professional trading group clients. Collaborating across the Front Office Business Unit, Trade Processing, Settlement, and Corporate Actions, this role resolves aged fails and drives continuous processing improvements that protect the firm and its institutional client relationships.

Duties

• Provide operational support on reporting and trade research for the business unit and clients directly.
• Deliver status of all trades that are unaffirmed by the contra party and detailed statuses of all failing trades.
• Research reclaims, erroneous trade bookings and settlements.
• Perform internal reconciliation and fail research of all Prime Broker client transactions.
• Follow up with clients and contra brokers directly to resolve aged fails and provide settlement status intra-day.
• Perform and present client metrics analysis, taking data and articulating findings to clients, the business and counterparties.
• Drive continuous improvement by challenging the status quo and innovating to find efficiencies in processing.
• Interact with the Front Office Business Unit and internal support departments including Trade Processing, Settlement, Corporate Actions and Operations Risk Management.

Technical Qualifications

• Prior prime brokerage operations experience required.
• Strong PC and Microsoft skills including Excel, Word and Access.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with ability to efficiently manage time and priorities.
• Ability to bring proactive and innovative business processing solutions to completion within deadlines and with minimal risk.
• Commitment to challenging the status quo and promoting positive change through collaborative efforts.

Accurate account oversight and regulatory adherence depend on the Brokerage Operations Account Monitoring Specialist, who monitors customer accounts through daily exception surveillance reports, account transfer reviews, and compliance with FINRA Rule 4512 and firm Written Supervisory Procedures. Based within the compliance and back office team, this role collaborates with technical and compliance partners to reduce risk, document procedures, and drive ongoing process improvement across account maintenance functions.

Accountabilities

• Monitor activities in customer accounts through daily analysis and review of exception surveillance reports.
• Monitor brokerage account transfers including ACATs, DRS and internal transfers.
• Update customer account profile information per customer requests or exceptions found in the system.
• Review daily brokerage account openings in best practice with firm CIP requirements.
• Collaborate with lead and compliance teams to identify risks and opportunities pertaining to customer account requirements.
• Perform daily operational processing functions for account updates and maintain records in accordance with Written Supervisory Procedures.
• Provide subject matter expertise on strategic initiatives related to customer account maintenance functions.
• Document standard operating procedures and job aids, and identify areas for process improvement.
• Manage special projects for audits and exams in collaboration with different teams.

Background and Experience

• 3-5 years of experience in brokerage operations with a focus on account maintenance.
• FINRA Series 7 and 63 required, Series 24 a bonus.
• High-level understanding of FINRA Rule 4512 and knowledge of SEC and FINRA regulatory and compliance rules.
• Experience working closely with a broker dealer's back office team in account monitoring supervision.
• Experience with Looker, Tableau or other data analytics tools preferred.
• Ability to quickly learn proprietary web-based back office applications.
• Effective verbal and written communication skills with appreciation for innovation within the securities industry.
• Role requires permanent location in Portland OR, Salt Lake City UT, or St. Louis MO.

As the Brokerage Operations Associate, this role supports daily broker-dealer workflows at Titan including cash, position, and trading reconciliations, corporate action monitoring, and trade settlement to ensure all operational procedures and risk controls are followed and maintained. The Titan brokerage team relies on this work to keep firm systems accurate, client allocations timely, and operational processes continuously improving through automation and project participation.

What You'll Do

• Work directly with the Brokerage Operations Lead to complete daily tasks and workflows including cash, position and trading reconciliations.
• Ensure timely settlement of all trades and underlying client allocations, including resolving client and street-side breaks.
• Review and reconcile house accounts and process trade bookings and cancel or rebills.
• Ensure accuracy of all positions, cash and broker data on firm systems.
• Provide ongoing user account maintenance and review of new and existing account activity.
• Monitor and manage mandatory and voluntary corporate action events including dividends and interest payments.
• Identify opportunities to improve operational processes through automation.
• Participate in project work to build out and scale operational and technology platforms including QA cycle.

Minimum Qualifications

• Bachelor's degree or equivalent experience, with financial services experience a plus.
• 3-5 years of relevant account onboarding experience.
• Start-up experience, ideally in consumer fintech, with ability to create solutions with engineering, CX and product partners.
• Analytical, metrics and data-driven mindset with strong attention to detail and accuracy.
• Strong communication skills with ability to work cross-functionally and communicate with leadership.
• Ability to adapt to a changing business and regulatory environment.

Brokerage Operations Manager leads onboarding and maintenance of customer access rights, trading profiles, and brokerage procedures while coordinating technical integrations and communicating business intelligence to management to support continuous product improvement. The work directly supports the operational reliability and strategic evolution of a next-generation brokerage serving a growing customer base.

Leadership Responsibilities

• Lead the initial onboarding and maintenance of access rights for customers and individual users.
• Coordinate with team to ensure proper creation and maintenance of accounts for Trading System Users.
• Coordinate with technical staff on systems integrations for customers.
• Develop and maintain procedures required for the operation of the brokerage.
• Supervise and execute all procedural steps required for brokerage operation.
• Set up and maintain all customer trading profiles and create and maintain records as required by regulation and business requirements.
• Manage customer and user feedback to communicate business intelligence to management for continuous improvement of systems, products and procedures.
• Maintain up-to-date knowledge of the market for next-generation brokerages and refine overall product and business strategy.

Professional Experience

• At least 2 years of work experience in a brokerage trading operations environment.
• Experience with trading and brokerage software solutions.
• Strong problem-solving, verbal and written communication, planning, organizational and presentation skills.
• Ability to develop relationships with internal and external stakeholders and work with all levels within the organization.
• Proven ability to influence cross-functional teams that do not directly report to you.
• Ability to work remotely in a professional and effective way and be available on-call to respond to urgent issues.

The Brokerage Operations role owns highly efficient transaction processing and daily workflow management across mutual fund, brokerage, and retirement accounts for Retail, Correspondent, and Advisor Clients at Fidelity. Working with numerous internal teams, this role delivers accurate, timely service that enables client satisfaction and supports continuous process improvement across divisional operations.

Role Responsibilities

Deliver highly efficient transaction processing while maintaining a client-first mentality.

Establish relationships with numerous teams within Fidelity to service clients and support divisional business needs.

Deliver superior results quickly and efficiently using effective time management skills.

Drive innovation through curiosity and comprehensive understanding of business processes and challenges.

Maintain a daily workflow while gaining industry knowledge and building a professional skill set.

Analyze transactions using multiple systems and identify opportunities to develop new procedures to enhance documentation.

Collaborate to develop an excellent work environment and engage in inter-departmental training.

Education and Experience

College degree or 2 years of equivalent experience required.

One or more years of customer service and processing experience recommended.

Strong analytical skills with great attention to detail.

Excellent interpersonal, leadership, and written and verbal communication skills.

Great organization and time management skills with ability to thrive in a fast-paced environment.

Reporting to brokerage operations leadership, the Brokerage Operations role manages the full trade lifecycle including settlement, reconciliation, regulatory reporting, and daily clearing in coordination with stock exchanges, clearing houses, and custodian banks across China and global markets. Partnering with Trading and Sales, regulators, and third-party depositories, this role ensures accurate processing and compliance outcomes that protect the firm's operational integrity.

Key Deliverables

• Manage trade lifecycle and assist in cash and position reconciliation with custodian banks.
• Conduct daily clearing and manage alerts with Trading and Sales.
• Manage settlement activities and controls and reconciliation covering valuation, cash and confirmation processes.
• Monitor and book trade exceptions and handle client queries.
• Provide key management information to management and business stakeholders.
• Lead continuous project work involving process improvement, system implementation and new product rollouts.
• Liaise with stock exchanges, clearing houses, custodian banks and local third-party depository banks.
• Handle regulatory reporting including interfacing with China regulators and authorities where required.

Knowledge Skills and Abilities

• At least 2 years of experience working in the financial industry.
• SAC license or other required licenses or qualifications for securities and regulated activities.
• Understanding of Equity and Fixed Income products and trade flows.
• Knowledge and experience with China regulators a plus.
• Strong proficiency with MS Office and ability to learn complex systems architecture.
• Fluency in spoken and written Chinese and English required.
• Excellent problem-solving skills with exceptional attention to detail and ability to deliver with minimal supervision.

Embedded within Fidelity's brokerage operations function, the Brokerage Operations Representative establishes and updates brokerage accounts for new and existing shareholders, processes client requests across multiple systems, and initiates resolution procedures for items not in good order. Working closely with business partners and external customers via email and phone, this role sustains account accuracy and consistent service quality that protects the shareholder experience.

Day-to-Day Responsibilities

• Provide outstanding customer service to new and existing Fidelity shareholders by accurately establishing and updating brokerage accounts and all related features.
• Analyze account applications and establish various brokerage accounts accurately using multiple systems.
• Initiate problem resolution procedures for items not in good order including sending correspondence directly to shareholders.
• Participate in various projects and process improvement initiatives focused on improving workflow, quality, efficiency and policy and procedure.
• Craft methods to ensure consistency and make recommendations to streamline procedures.
• Build meaningful relationships by collaborating with business partners and external customers via email and phone when appropriate.

Position Requirements

• Strong analytical ability with great attention to detail.
• Ability to detect high-risk situations and react appropriately.
• Excellent organizational and time management skills.
• Robust verbal and written communication skills.
• Flexibility to calmly adapt to new situations and a strong work ethic.

Sitting at the intersection of brokerage operations and tax compliance, the Brokerage Operations Tax role supports divisional business needs by managing tax reporting including 1099, 1042S, and 480.6 forms while leading team meetings, identifying operational improvements, and serving as subject matter expert for internal and external stakeholders. Operating within the financial services operations team, this role drives accurate, timely tax delivery that reduces organizational risk and upholds a client-first service standard.

Operational Focus

• Support divisional business needs and risk while maintaining a client-first mentality.
• Collaborate, engage and communicate effectively with all project customers and business partners to deliver on initiatives.
• Lead team meetings when appropriate and strategically plan for tasks that need to be completed.
• Maintain solid understanding of the distinctive needs of all customers supported by the organization.
• Prioritize and meet deadlines while communicating clearly with staff, senior management and customers.
• Identify operational improvement opportunities and drive innovation through curiosity and a comprehensive understanding of business processes.

Education and Experience

• Bachelor's degree in Accounting, Finance or Math required.
• 2 years of experience in the Financial Services industry.
• Proven understanding of tax reporting including 1099, 1042S and 480.6.
• Brokerage, tax and cost basis experience highly preferred.
• Strong analytical skills with high level of reading comprehension and problem-solving ability.
• Demonstrated positive leadership skills with ability to validate and review information on tax forms.
• Flexibility to work overtime and weekends predominantly during tax season.

A key member of the brokerage operations team, the Brokerage Operations role provides trade support, settlement monitoring, and derivative operations while contributing to system development that achieves higher operational efficiency and risk mitigation. Collaborating across Prime and Institutional Services, Customer Service Representatives, and US Accounting, this role identifies and resolves operational and technical issues that keep new and existing investment products running smoothly.

Job Functions

• Provide trade support and monitor settlements to solve unique problems in a fast-paced and collaborative environment.
• Support Prime and Institutional Services and internal groups such as Customer Service Representatives and US Accounting.
• Handle derivative operations and contribute to the development of systems to achieve higher operational efficiency and risk mitigation.
• Identify and resolve operational and technical issues.
• Supporting new business and investment products.

Qualifications and Experience

• Commercial apprenticeship in banking or finance industry preferred.
• Experience, coursework or strong interest in securities markets.
• Knowledge of Securities Lending and Borrowing and derivative products an advantage.
• Languages: fluent in English and German required.
• Proficient in MS Office with eagerness to learn new programs and products.
• Detail-oriented with ability to work accurately under pressure and strong problem-solving and analytical skills.
• Open-minded team player with good comprehension skills.