BRANCH OPERATIONS MANAGER

Running a branch without tight inventory control is expensive. Stockouts disappoint customers, vehicle downtime stalls deliveries, and OSHA violations put the whole operation at legal risk. The Branch Operations Manager owns the daily answer to those problems, overseeing warehouse production, fleet maintenance, distribution routing, and a team of drivers and warehouse staff. This role sits one layer below regional leadership and directly determines how well the branch meets its gross margin, safety, and service targets.

As the Branch Operations Manager, you direct warehouse output, distribution efficiency, and branch-level profitability for a multi-function operation spanning inventory, transportation, and personnel management. You report to regional or corporate leadership while holding day-to-day authority over warehouse staff, drivers, and supervisors across all branch locations.

Career Impact: Owning both P and L accountability and OSHA compliance at the branch level positions a manager as a proven operational leader ready for district or regional roles in distribution.

Business Impact: The branch's fill rates, on-time delivery performance, and safety record all move directly with the decisions this manager makes each shift.

Growth Opportunity: Exposure to Lean Manufacturing, fleet compliance under DOT regulations, and multi-site inventory management builds a skills profile that transfers to larger distribution networks and higher-scope operations roles.

• Lead daily warehouse operations including production scheduling, inventory control, and quality assurance to meet customer demand and gross margin targets.
• Recruit, hire, train, and develop warehouse staff and drivers in accordance with corporate and regulatory policies.
• Enforce OSHA safety standards and operate the branch safety program, including vehicle maintenance oversight and incident reporting.
• Monitor delivery routes, fleet condition, and transportation equipment to ensure on-time distribution and DOT compliance.
• Manage branch inventory through daily cycle counts, stock replenishment, inter-branch transfers, and returns processing.
• Drive continuous improvement by implementing Lean Manufacturing principles, standardizing procedures, and identifying efficiency gains.
• Coordinate accounts payable, collections, cash reconciliation, and expense reporting within established company guidelines.
• Partner with plant management, corporate departments, and outside vendors to align product ordering and distribution schedules.

• High School Diploma or GED, or equivalent work experience, with an Associate's or Bachelor's degree preferred.
• 3 or more years of branch, warehouse, or distribution management experience, with demonstrated team leadership responsibility.
• Knowledge of OSHA safety regulations and the ability to operate and enforce a branch safety program.
• Proven ability to schedule workflow, manage shifting priorities, and meet production deadlines in a high-volume environment.
• Experience managing inventory levels, conducting cycle counts, and overseeing purchasing and accounts payable activities.
• Strong organizational skills with the ability to track multiple operational metrics and generate accurate financial and operational reports.
• Effective verbal and written communication skills for coordinating across drivers, warehouse staff, and corporate departments.

• Prior experience with DOT or FMCSA regulations governing commercial fleet operations.
• Background in Lean Manufacturing, process standardization, or continuous improvement methodologies.
• Familiarity with distribution or logistics routing systems and experience monitoring electronic logging devices.
• Accounting, auditing, or financial acumen supporting P and L analysis at the branch level.

• Inventory accuracy rate, measured against daily cycle counts and annual turn goals.
• On-time delivery percentage, reflecting route execution and fleet availability across the branch.
• OSHA recordable incident rate, tracking safety program performance across warehouse and delivery staff.
• Gross margin versus budget, measuring how well branch expenses and sales align with profitability targets.
• Collections aging, indicating how effectively outstanding invoices are managed and resolved.
• Typical tools: Inventory and order management platforms (commonly SAP or equivalent ERP); fleet tracking and logging systems (commonly ELD-compliant platforms).

• Base Salary Range: $58,000 to $80,000 per year depending on location and scope.
• Bonus: performance-based annual bonus, typically 5 to 10 percent of base salary.
• Equity: not typically offered at this level in distribution operations.
• Health Benefits: medical, dental, and vision coverage, standard US employer plan.
• PTO: 10 to 15 days annually plus standard federal holidays.
• Common Perks: Mileage or vehicle allowance, tuition reimbursement, 401(k) with employer match.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background checks, including criminal history and driving record review, are a standard condition of employment for this role given its fleet oversight responsibilities. All qualified applicants receive consideration for employment without discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, and local law. Reasonable accommodations are available to individuals with disabilities upon request. Candidates must be authorized to work in the United States.

The Branch Operations Manager leads teller operations and risk supervision to deliver exceptional customer service and ensure compliance across daily branch functions. Working closely with regional banking management, the role shapes colleague development, resource allocation, and regulatory adherence to support branch performance.

Key Responsibilities

• Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions.
• Manage the schedule and the daily operations of the teller line.
• Make decisions and resolve issues related to daily operations of the teller line under direction of regional banking management.
• Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures.
• Support customers and employees in resolving or escalating concerns or complaints.
• Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives.
• Manage allocation of people and financial resources for branch operations.
• Mentor and guide talent development of direct reports and assist in hiring talent.

Required Qualifications

• 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through work experience, training, military experience, or education.
• 1+ years of leadership experience.
• Leadership skills including the ability to build, develop, and motivate a diverse work team.
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues.
• Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment.
• Knowledge and understanding of laws and regulations pertaining to the banking industry.
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention.

Embedded within the warehouse and delivery operation, the Branch Operations Manager oversees daily branch functions spanning safety compliance, inventory procedures, and team leadership. Working closely with the Assistant Branch Operations Manager and branch teammates, the role builds a diverse, customer-oriented workforce while ensuring health and safety standards and operational targets are met.

Core Functions

• Champion inclusion by hiring a diverse workforce to support customers.
• Foster a safe and healthy workplace culture to ensure the health and safety of employees and customers.
• Directly manage the Assistant Branch Operations Manager and branch teammates in the warehouse and delivery operation.
• Lead recruiting and on-boarding activities including interviewing, hiring, and training.
• Plan, assign, and direct work as required to meet the deadlines and targets of the branch.
• Follow operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current.
• Manage the safety and maintenance repairs for delivery vehicles and ensure safety procedures are followed.

Qualifications and Experience

• High School Diploma or GED.
• Minimum of three years of supervisory and management experience including coaching and performance management.
• Minimum of one year of cash handling experience.
• Minimum 3 years of class G driving experience and must maintain a clean driver's abstract.
• Experience working in a team-orientated, collaborative environment with strong leadership and interpersonal skills.

Reporting to senior leadership, the Branch Operations Manager leads a diverse team responsible for training, performance goal-setting, and efficient delivery route management. Partnering with the operations function, the role delivers process improvement, performance reporting, and business recommendations that advance branch outcomes.

Primary Duties

• Develop current team members and train new hires.
• Set operational and key performance goals.
• Establish efficient operational procedures while continuously exploring process improvement opportunities.
• Conduct regular meetings with Operations to review priorities.
• Inform senior leaders of any high priority issues and take decisive action as needed.
• Make recommendations to impact and influence key business decisions.
• Establish and monitor performance reporting system.
• Manage and oversee delivery routes.

Skills and Qualifications

• Bachelor's degree preferred.
• Experience managing a team of people with proven leadership abilities, including training and development, team building, and performance management.
• Skilled at process management and project management.
• Logistics and routing experience.
• Electronic Logging Device (ELD) knowledge.
• Strong computer skills including a working knowledge of MS Office, including Word, Excel, and Outlook.
• Strong ability to offer alternative solutions and influence outcomes.

Sitting at the intersection of branch workforce management and sales service delivery, the Branch Operations Manager supports the Senior Branch Operation Manager by coordinating team capacity, compliance training, and initiative rollouts across the branch network. Operating across cross-functional projects, the role drives efficiency gains through process standardization, channel migration, and best practices sharing to strengthen retail banking performance.

Duties

• Support Senior Branch Operation Manager and coordinate actions across teams.
• Monitor and support stream productivity and capacity to ensure the branch has sufficient workforce and initiatives are fully implemented.
• Manage staffing levels to ensure optimal utilization of resources in the branch network.
• Support staff onboarding and development training to ensure staff have sufficient job knowledge and fulfill all compliance and regulatory requirements.
• Support the effective roll-out of sales and service initiatives including marketing campaigns, new product launches, and operation system revamps.
• Assist in implementing best practices sharing, reviewing success, and transferring knowledge across the branch network.
• Streamline processes to achieve efficiency gains through automation, standardization, and channel migration.

Experience and Qualifications

• University degree with over 5 years of experience in customer experience or the banking industry.
• Knowledge in retail banking products and experience preferred.
• Proven ability to assist and support complex projects and deliver results with multiple deadlines.
• Experience in implementing change or improvements in cross-functional projects.
• Good analysis and problem-solving capabilities applied with demonstrable impact in projects.

A key member of the warehouse leadership team, the Branch Operations Manager owns the timely production and safe operation of the facility, overseeing training, Lean Manufacturing, and equipment maintenance. Collaborating across divisions, branches, corporate departments, sales, and customers, the role ensures standardized processes and a compliant, safe working environment that supports distribution efficiency.

Functions

• Oversee training, cross training, and development of operation related employees.
• Oversee Lean Manufacturing, continuous improvement, and standardization of processes and procedures.
• Ensure facilities and related equipment are maintained and in safe working condition at all times.
• Serve as communication and liaison between divisions, branches, corporate departments, sales, and customers.
• Screen, secure, discipline, and dismiss employees as needed in conjunction with the Corporate Human Resource department.
• Oversee the operation of the safety program and Safety Coordinator.
• Project warehouse capital needs throughout the year.

Education and Experience

• High School Diploma or GED required, with a college degree or advanced courses in manufacturing or engineering preferred.
• Prior warehouse experience including crane operation, metal processing, and material handling equipment required.
• Previous supervision and management, coaching, training, and counseling experience required.
• Knowledge of safety and OSHA regulations required.
• Ability to effectively schedule workflow and perform tasks on a personnel computer including email, word processing, and spreadsheets.

Consistent order accuracy and customer retention depend on the Branch Operations Manager, who oversees sales order processing, customer retention management, and escalated issue resolution across the branch. Based within an electronics and technology environment, the role develops personnel and manages special pricing research to maintain profit margins and support branch operational efficiency.

Accountabilities

• Manage and oversee the processing of sales orders ensuring accurate receipt and booking, tracking sales shipments, delivery, billing, and backlog activities.
• Provide internal sales reports and respond to inquiries regarding status of orders and resolve customer order difficulties.
• Manage all facets of customer retention including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
• Resolve escalated operational related issues including vendor concerns, contract reviews, and new programs.
• Assign, design, and create new processes for special services and programs for customers.
• Manage market research to determine special pricing for non-standard items to ensure appropriate profit margins are reached and maintained.
• Select, develop, and evaluate personnel to ensure the efficient operation of the function.

Background and Experience

• Bachelor's degree or above.
• 3 years of related experience, with electronic and technological background preferred.
• Analytical, adaptable to changes, and willing to face challenges.
• Good language proficiency in English, Cantonese, and Mandarin.
• Great interpersonal and communication skills, both written and verbal.

As the Branch Operations Manager, this role ensures new client conversion and maximizes value within existing client relationships by overseeing service delivery, financial performance, and team development. The client services function relies on this work to meet contractual obligations, maintain branch profitability, and adapt to changing market and client needs.

Activities

• Ensure the team converts new clients and maximizes potential within existing clients.
• Take responsibility for all activity related to the efficient.
• Effective provision of service to meet each client's contractual obligations.
• Understand the financial position of the branch in relation to desk and branch profitability and translate this through to the team.
• Ensure the team has the best training to adapt to the changing market and client needs.

Position Requirements

• An aptitude of positivity, personal drive, passion, and a winning mentality.
• Developed listening skills and an ability to engage with multiple stakeholders.
• Ability to work under pressure and to focused timelines.
• Good time management and problem-solving skills.
• Commercial awareness.

Branch Operations Manager Assistant oversees day-to-day bank branch operations, enabling the Branch Manager to focus on growth by managing staff training, employee oversight, and branch opening and closing responsibilities. The work directly supports a high-volume financial services environment requiring airport security clearance, banking industry expertise, and familiarity with foreign currency exchange.

Day-to-Day Responsibilities

• Manage day to day branch operations of the bank allowing Branch Manager.
• Concentrate on growing and managing the daily functions.
• Open and close the branch when needed.
• Train incoming tellers and associates when needed.
• Manage 20+ employees.

Professional Experience

• Bachelor's degree or equivalent work experience.
• 3 years of management or supervisory experience required.
• 5 years of financial services or banking industry experience required with increasing levels of responsibility.
• Familiarity with foreign currency exchange is a definite plus.
• Able to be a real team player with positive vibes.

The Branch Operations Manager leads daily branch operations, staff performance management, and customer service delivery to achieve branch goals and overall business success. Working closely with branch staff and senior leadership, the role shapes compliance with bank policies, audit risk mitigation, and a high-quality service and sales environment.

Operational Focus

• Branch Operations Manager - Responsible for achieving branch goals and overall business success.
• Supervise the day to day operational functions of the branch and carry out management responsibilities in accordance with bank policies.
• Prepare performance reviews of staff and manage hiring, training, and retention.
• Assure high quality and friendly customer service and adherence to sales and brand standards.
• Resolve customer inquiries and complaints in a positive, professional, and efficient manner.
• Monitor teller performance relative to losses, differences, and referrals and coach for improved performance when appropriate.
• Conduct regular staff meetings to ensure compliance with all bank policies and procedures.
• Identify and mitigate audit operational risk and manage expense control.

Qualifications and Experience

• Minimum of 5 years of recent experience working in a commercial bank as a supervisor or manager.
• Thorough knowledge of bank operations including teller, new accounts, and customer service.
• Knowledge of computer applications and the equipment used in the assigned area.
• Good organizational and problem-solving skills.
• Strong interpersonal, verbal, and written communication skills.
• Proven leadership skills and the ability to coach staff to ensure a high level of customer service.

Reporting to branch leadership, the Branch Operations Manager manages daily trailer rental operations including pre-inspection, maintenance scheduling, vendor oversight, and collections participation at the branch location. Partnering with customers and internal teams, the role produces high-quality service delivery and contributes to career advancement within the trailer leasing industry.

Key Deliverables

• Branch Operations Manager - can be just the opportunity to launch your career with Stoughton Lease.
• Manage and participate in daily operations management and customer service of the branch location.
• Conduct pre-inspection of rental trailers and manage check-in and check-out at the beginning and end of rental periods.
• Schedule, manage, and oversee all maintenance and repairs of trailers and vendor management.
• Take responsibility and participation in the collections process.
• Manage parts inventory and administrative duties including computer input of rental agreements and leases.
• Conduct damage assessment on trailers.

Technical Qualifications

• Associates degree, technical school training, or management experience in the trailer industry.
• Some working knowledge of road trailer parts and components, or equivalent in rolling stock.
• Some fleet management experience helpful.
• PC and Microsoft Office proficiency.
• High level of organizational skills and ability to perform in a fast-paced environment.
• Strong work ethic and willingness to go above and beyond what is expected by the customer.

Embedded within the installed services function, the Branch Operations Manager provides daily technical supervision of coordinators and technicians across the local market, managing installs, service fulfillment, and parts inventory to meet established benchmarks. Working closely with Service and Warranty teams and manufacturers, the role refines service quality and ensures escalated customer concerns are resolved efficiently.

Role Responsibilities

• Provide daily management and technical supervision of product coordinators, service coordinators, service technicians, measure technicians, and warehouse technicians within the local market.
• Manage the execution of all measures, installs, SFIs, and services for Installed Services within the specified market.
• Assist with resolution of escalated service customer concerns.
• Manage the stockage of service parts in all branches and place applicable orders to keep stock readily available.
• Work with Service and Warranty and manufacturers to ensure timely ordering and delivery of service parts and product.
• Process 1099 payroll weekly for market technicians under supervision of the Install Manager.
• Ensure projects for installs, services, and SFIs are completed within established benchmarks.

Minimum Qualifications

• Minimum High School Diploma, with college degree preferred.
• 2-4 years minimum of customer service and management experience.
• 3+ years of experience in the home improvement industry.
• Familiarity with a Salesforce based CRM system preferred.
• Proficient in Microsoft Office.
• Self-starter with the ability to execute and adapt within guidance provided and work in a multi-functional fast-paced environment.

Branch Operations Manager oversees all critical branch functions including safety, distribution, inventory, and profitability, holding overall accountability for personnel management, operating expenses, and branch-wide compliance. Success in the position means recruiting, developing, and retaining a high-performing team while monitoring SAP reports, managing accounts receivable, and ensuring product quality standards are met across retail and commercial distribution operations.

Strategic Responsibilities

• Recruit, hire, train, develop, coach, counsel, and discipline employees according to corporate and government policies and procedures.
• Drive record keeping requirements related to payroll, performance evaluations, safety training, disciplinary actions, and documentation.
• Develop, implement, and provide strategic leadership around best practices of distribution operations including routing, fuel efficiency, labor hours, inventory control, and container tracking.
• Manage all aspects of safety in partnership with the organizational safety team and foster a culture that meets the company's goals of a safe, clean, and neat working environment.
• Monitor SAP reports daily including open order and delivery reports, billing and delivery block reports, and open Purchase Order reports.
• Manage branch operating expenses including distribution, cost of goods, freight cost, overtime, and office supplies.
• Work with corporate accounts receivable to manage branch credits and collections.

Knowledge Skills and Abilities

• High School Diploma or GED, with Associate's or Bachelor's degree preferred.
• Minimum of five years of experience in sales and distribution of products to retail or commercial customers, with two years of prior demonstrated management or leadership experience.
• Intermediate knowledge of Google Suite applications.
• Prior SAP experience preferred.
• Demonstrated planning skills including identifying requirements, allocating resources, establishing courses of action, and tracking goal progress.
• Excellent customer service skills and a clear, direct, and effective communication manner.
• Strong detail-oriented problem-solving skills including identifying problems, evaluating relevant information, and developing recommendations.

The Branch Operations Manager ensures branch customers are serviced beyond their expectations by overseeing day-to-day operations, inventory management, purchasing compliance, and collections across the branch. Working closely with customer service, clerical, and warehouse teams, the role delivers financial reporting and accounts payable oversight that supports branch operational continuity.

Job Functions

• Assist in day-to-day operations of the branch including filling in for customer service representatives, clerical, and warehouse roles.
• Manage inventory for the branch including day-to-day maintenance of inventory levels through replenishing stock to meet annual turn goals.
• Ensure all purchasing activities for the branch are executed per company policies.
• Oversee all accounts payable activities including expense, inventory, freight invoices, and debit memos.
• Manage the collections process and maintain overall responsibility for outstanding invoices.
• Perform financial calculations and generate reports.

Experience and Qualifications

• Industry experience preferred.
• Sales experience preferred.
• Accounting, auditing, and inventory experience preferred.
• People leadership experience desired.
• Strong analytical skills and financial acumen.
• Moderate computer skills including communicating internally.
• Externally via email and proficiency at using business systems.