BODY SHOP MANAGER RESUME EXAMPLE

The Body Shop Manager leads and promotes a shop culture prioritizing Health and Safety, ensuring compliance with all requirements, policies, and procedures. This role involves conducting safety orientations for new employees and overseeing mandatory training completion. Additionally, the manager also partners with the Health, Safety, and Environment Manager to implement incident prevention programs and collaborates with external health and safety partners on claims management and accommodation plans.

Tips for Body Shop Manager Skills and Responsibilities on a Resume

1. Body Shop Manager Resume Model

Job Summary: 

  • Responsible to assess, build, mentor, and foster individuals to form a strong and motivated team
  • Manages the Body Shop (Commercial Transport) Technicians and the Body Shop Administrator
  • Hiring, training, motivating, counseling and monitoring the performance of all body shop staff
  • Ensures that all customers are greeted promptly and given fair estimates on costs and time required for painting and repairs
  • Ensure the highest level of prompt communication with external/ICBC/internal customers
  • Forecasts goals and objectives for the department and strives to meet or exceed them
  • Establishes and maintains good working relationships with ICBC/customers to encourage repeat and referral business
  • Monitors and controls the performance and profitability of the department
  • Prepares and administers an annual operating budget for the body shop
  • Develops and implements a marketing plan that promotes new and repeat business


Skills on Resume: 

  • Team Leadership (Soft Skills)
  • Personnel Management (Soft Skills)
  • Customer Service (Soft Skills)
  • Communication (Soft Skills)
  • Goal Setting (Soft Skills)
  • Relationship Building (Soft Skills)
  • Financial Management (Hard Skills)
  • Marketing Strategy (Hard Skills)

2. Body Shop Manager Resume PDF Editor

Job Summary: 

  • Understands, keeps abreast of, and complies with federal, provincial land local regulations 
  • Affect body shop operations such as hazardous waste disposal, occupational health & safety regulations, etc.
  • Understands and ensures compliance with manufacturer warranty and policy procedures
  • Maintains high-quality body shop repairs/painting and minimizes/eliminates comebacks. 
  • Conducts documented periodic spot checks of completed jobs for thoroughness and quality
  • Create, establish and maintain a documented 24-hour follow-up with all customers to confirm satisfaction 
  • Body shop service experience and share results with team members.
  • Informs body shop technicians of time allowances on each repair order
  • Ensures the safety of all employees by enforcing safety requirements


Skills on Resume: 

  • Regulatory Compliance (Hard Skills)
  • Manufacturer Policies (Hard Skills)
  • Quality Control (Hard Skills)
  • Quality Assurance (Hard Skills)
  • Customer Service (Soft Skills)
  • Communication (Soft Skills)
  • Time Management (Soft Skills)
  • Safety Management (Hard Skills)

3. Body Shop Manager Resume Template

Job Summary: 

  • Ensures continued improvement processes it increase productivity and improve quality standards
  • Documents results and aligns with other departments
  • Develops, tests, and implements measures to improve production processes
  • Works closely with the maintenance department
  • Contributes to the planning and implementation of new work processes to increase productivity
  • Provides suggestions and input to improve production process, productivity, and quality
  • Controls and monitors production processes to ensure achievement of production plan in line with productivity objectives
  • Coordinates production process and flow across departments
  • Responsible for identifying issues and bottlenecks, developing production layout
  • Defines cost targets, documents and monitors achievement, and implements corrective measures
  • Reports on production progress and defines maintenance and repair activities


Skills on Resume: 

  • Improvement Methodologies (Hard Skills)
  • Documentation (Hard Skills)
  • Process Improvement (Hard Skills)
  • Collaboration (Soft Skills)
  • Process Planning (Hard Skills)
  • Analytical Thinking (Soft Skills)
  • Production Process (Hard Skills)
  • Coordination (Soft Skills)

4. Body Shop Manager Resume Sample

Job Summary: 

  • Assesses new designs and impact on production process, quality, quantity, efficiency, and resources
  • Consider and ensure compliance with product-specific and plant-specific environmental concerns and government regulations
  • Ensures compliance with relevant regulations, directives, and work agreements
  • Participating in regularly scheduled team meetings
  • Leads employees in line with organizational culture, values and guidelines
  • Defines performance goals, and conducts performance reviews
  • Effectively communicates and engages employees to meet objectives
  • Responsible for employee development and qualification
  • Responsible for planning, maintaining, and meeting department budgets
  • Responsible for managing budget and personnel allocation efficiently. 
  • Conveys budget distribution and cost-saving processes to colleagues.


Skills on Resume: 

  • Analytics (Hard Skills)
  • Regulatory Compliance (Hard Skills)
  • Regulations (Hard Skills)
  • Leadership (Soft Skills)
  • Performance Management (Soft Skills)
  • Communication (Soft Skills)
  • Employee Development (Soft Skills)
  • Budget Management (Hard Skills)

5. Body Shop Manager Resume PDF Maker

Job Summary: 

  • Assist in scheduling customers for insurance and warranty repairs
  • Complete material damage estimate with the CCC estimating system
  • Submit insurance claims and manage body receivable schedule
  • Keep customers updated and informed
  • Examine damaged vehicles and estimate repair costs
  • Assist and manage technician workflow
  • Maintain specific gross profit and efficiency standards
  • Established for each department as it relates to a production
  • Maintain a strong relationship with field appraisers
  • Frequently inspect the work in process to identify any special repair concerns


Skills on Resume: 

  • Customer Service (Soft Skills)
  • CCC Estimating System (Hard Skills)
  • Insurance Claim (Hard Skills)
  • Communication (Soft Skills)
  • Vehicle Inspection (Hard Skills)
  • Workflow Management (Hard Skills)
  • Financial Acumen (Hard Skills)
  • Quality Control (Hard Skills)

6. Body Shop Manager Resume Download

Job Summary: 

  • Work with administration to schedule and process all vehicle repairs
  • Ensure delivery of vehicles by the target date
  • Issue to and review work orders with appropriate technicians, identifying areas in need of repair
  • Communicating all issues involved with the repair
  • Deliver the vehicle, review supplements, invoices, and any special correspondence
  • Ensure a smooth delivery to the customer
  • Attend daily release meetings to provide key information to managerial staff
  • Participate in monthly company meetings and be willing to attend all training programs
  • Enhance performance both personally and professionally
  • Supervise the recruiting, hiring, training, counseling, and dismissal of all production personnel


Skills on Resume: 

  • Administrative Coordination (Hard Skills)
  • Time Management (Hard Skills)
  • Technical Understanding (Hard Skills)
  • Communication (Soft Skills)
  • Customer Service (Soft Skills)
  • Meeting Participation (Soft Skills)
  • Professional Development (Soft Skills)
  • Leadership (Soft Skills)

7. Body Shop Manager Resume Example

Job Summary: 

  • Accountable for the management and all activities of the Bodyshop operation.
  • Responsible for the Bodyshop performance including production targets, revenue, profitability, and efficiency.
  • Accountable for accurate estimates/quote services and the quality of all paint and panel works.
  • Maintain the highest quality standards of professionalism ensuring customer satisfaction targets are met or exceeded.
  • Coordinate and purchase parts and supplies needed and support the setup of a parts aggregation business.
  • Conduct regular team meetings and coach and develop staff.
  • Establish a centralized training hub for XA's Bodyshop network.
  • Accountable for adherence to employment, safety, and environmental regulations.
  • Develop and maintain strong alliances with suppliers, OEMs, Insurance representatives, and fleet companies.
  • Support and coordinate site tours designed to feature and showcase the Bodyshop operations, equipment, workflow, and supporting systems.
  • Work as part of the XA Management Team and support XA in its Bodyshop network expansion strategy.
  • Accountable for dealership estimation, and daily usage of estimation software, and systems.


Skills on Resume: 

  • Leadership (Hard Skills)
  • Technical Knowledge (Hard Skills)
  • Customer Service (Soft Skills)
  • Supply Chain (Hard Skills)
  • Team Development (Soft Skills)
  • Training (Soft Skills)
  • Regulatory Compliance (Hard Skills)
  • Relationship Building (Soft Skills)

8. Body Shop Manager Resume Online Editor

Job Summary: 

  • Keep proper track of time consumed on each job
  • Monitor the control and approval of any production over time
  • Establish performance goals for all technical employees
  • Maintain company standards of repair quality
  • Review repairs by appropriate tradesperson performing mechanical or body/paint repairs
  • Ensure repairs meet customer specifications and timelines
  • Plan shift resources in collaboration with other departments and the General Manager
  • Respond to customer requests on time while ensuring quality services
  • Conduct daily pre-shift meetings with employees, lead and develop team members
  • Review and implement new programs and production techniques to improve overall efficiency
  • Research new equipment purchases and processes for the Body and Paint Shop


Skills on Resume: 

  • Time Management (Hard Skills)
  • Cost Control (Hard Skills)
  • Performance Management (Soft Skills)
  • Quality Assurance (Hard Skills)
  • Leadership (Soft Skills)
  • Customer Service (Soft Skills)
  • Collaboration (Soft Skills)
  • Continuous Improvement (Hard Skills)

9. Body Shop Manager Resume PDF Download

Job Summary: 

  • Monitor the finances of the Body Shop, including the annual budget, employee volume output and budget forecasting
  • Monitor Body Shop performance daily by analyzing volume, staffing levels and productivity levels
  • Prioritize, schedule, and manage workflow for the Body Shop
  • Hold employees accountable for customer experience by sharing feedback and coaching
  • Continuously monitor CSI scores for the Body Shop
  • Oversee Body Shop Estimators, Administrative Assistants and Shop Foreman
  • Establish and maintain good working relationships with other departments, insurance adjusters and customers
  • Comply with all safety rules, guidelines, and standards. 
  • Create a culture of safety through good housekeeping and PPE usage.
  • Demonstrates behaviors consistent with the Company’s Vision, Mission and Values in all interactions with associates, customers, clients and vendors


Skills on Resume: 

  • Financial Management (Hard Skills)
  • Performance Analysis (Hard Skills)
  • Workflow Management (Hard Skills)
  • Leadership (Soft Skills)
  • Customer Satisfaction (Hard Skills)
  • Team Oversight (Soft Skills)
  • Communication (Soft Skills)
  • Culture Building (Hard Skills)

10. Body Shop Manager Resume Guide

Job Summary: 

  • Manage customer expectations, plan and organize production schedules
  • Conduct Morning Production Meetings, Daily Sales Meetings, Weekly Staff Meetings
  • Quality control, and ensure work is performed efficiently and accurately
  • Participate in all required training programs, certifications, school courses and events
  • Ensure all tools and equipment are used safely and accurately
  • Respond to safety concerns immediately, and perform as a mentor to body shop employees
  • Manage DRP Partnerships and MAACO Franchise Partnership
  • Forecast goals and objectives for the Center and strive to meet them
  • Recruit, recognize and retain talented teammates. 
  • Monitor the performance of all Center staff and provide leadership and coaching 


Skills on Resume: 

  • Customer Expectation (Soft Skills)
  • Production Planning (Hard Skills)
  • Meeting Facilitation (Soft Skills)
  • Quality Control (Hard Skills)
  • Training (Soft Skills)
  • Safety Compliance (Hard Skills)
  • Partnership Management (Soft Skills)
  • Goal Setting (Soft Skills)

11. Body Shop Manager Resume Format and Download

Job Summary: 

  • Ensure that all employees have the required training for their position
  • Demonstrate a great ability to lead, develop, and inspire others to achieve success
  • Supervise the sales, overall production and administration of the center
  • Ensure that every associate follows all company standards, policies and procedures
  • Responsible for overall team engagement, including leading team engagement meetings and communicating center scoreboard
  • Review estimates to ensure accuracy and compliance with Company and Client guidelines
  • Monitor current financial performance metrics and review the previous month’s financial metrics to identify opportunities and trends
  • Ensure DRP accounts are managed properly and update any changes or reviews are communicated to Regional staff
  • Monitor the performance of each teammate and provide coaching through timely and specific feedback
  • Ensure the center is qualified to meet the requirements of OE/Insurer and I-CAR partners
  • Responsible for the center’s regulatory compliance, including hazmat regulations and documentation


Skills on Resume: 

  • Training (Soft Skills)
  • Leadership (Soft Skills)
  • Production Oversight (Hard Skills)
  • Compliance Management (Hard Skills)
  • Financial Analysis (Hard Skills)
  • Estimate Review (Hard Skills)
  • Performance Evaluation (Soft Skills)
  • Relationship Management (Soft Skills)

12. Body Shop Manager Resume Model and Sample

Job Summary: 

  • Order parts from vendors and dealerships, and manage supply inventory levels
  • Receive parts and match part orders to corresponding repair orders
  • Communicate with estimators regarding part availability, delivery, delays, etc.
  • Ensure every job technician has the parts needed for repairs
  • Order supplies and maintain tools, equipment, and work area properly
  • Working closely with the body shop and trailer technicians, sales staff and customers
  • Providing leadership and supervision to technicians
  • Ensuring DFS is providing excellent customer service, minimizing costs and identifying the best solutions
  • Support staff 1st shift, to ensure a high level of efficiency, productivity and safety standards are met.
  • Planning, developing, and meeting short and long-term goals and objectives for the 2 departments


Skills on Resume: 

  • Inventory Management (Hard Skills)
  • Organization (Hard Skills)
  • Communication (Soft Skills)
  • Team Coordination (Soft Skills)
  • Resource Management (Hard Skills)
  • Customer Service (Soft Skills)
  • Leadership (Soft Skills)
  • Goal Setting (Soft Skills)

13. Body Shop Manager Resume Template and Example

Job Summary: 

  • Manage and implement labor and parts pricing, to ensure profit goals are achieved.
  • Support ad-hoc projects related to the DFS priorities and initiatives
  • Creating and fostering good working relationships with customers, vendors and company partners.
  • Maintaining quality service by establishing and enforcing organization standards and safety policies.
  • Communicate with customers via email, fax, or phone to provide updates on vehicle repair status
  • Obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss billing items.
  • Review repair orders for accuracy and ensure proper descriptions of symptoms, problems, and causes are listed
  • Ensure repairs and services performed based on what technicians submit are captured, and enter RO into the service database system
  • Assure technicians in all repair departments have the necessary training and information to perform repairs on trailers and commercial vehicles.


Skills on Resume: 

  • Financial Management (Hard Skills)
  • Project Management (Hard Skills)
  • Customer Relationship (Soft Skills)
  • Quality Assurance (Hard Skills)
  • Communication (Soft Skills)
  • Approval Process (Hard Skills)
  • Attention to Detail (Soft Skills)
  • Database Management (Hard Skills)

14. Body Shop Manager Resume Sample and PDF Download

Job Summary: 

  • Accountability for daily operations of the Shop and providing leadership 
  • Ensure stakeholder objectives are met in a safe, effective, ethical and positive manner
  • Manages Shop in alignment with The Craftsman Way (TCW)
  • Oversees daily production, and workflow and responsible for quality control of the Shop
  • Works with the Operations team, Human Resources, and Health, Safety and Environment Manager 
  • Ensure that operations are compliant with all provincial and national regulatory standards about health and safety, quality and employment standards
  • Ensures compliance with internal policies, procedures, and guidelines to promote the consistent application within the Company
  • Writes estimates and scheduled repairs, and ensures all files are closed within 24 hours of vehicle delivery
  • Brings forward suggestions for training needs based on observations
  • Ensures a system of controls is in place to ensure that service levels and operational performance goals are met within prescribed cost control, revenue, and EBITDA parameters


Skills on Resume: 

  • Leadership (Soft Skills)
  • Stakeholder Management (Soft Skills)
  • Adherence to Standards (Hard Skills)
  • Production Management (Hard Skills)
  • Communication (Soft Skills)
  • Regulatory Compliance (Hard Skills)
  • Policy Adherence (Hard Skills)
  • Estimation (Hard Skills)

15. Body Shop Manager Resume PDF Template

Job Summary: 

  • Reviews and interprets key performance indicators on an ongoing basis, and adjusts operations 
  • Reviews and interprets monthly financials, and adjusts operations accordingly
  • Reviews and approves payroll, and addresses employee concerns when errors occur
  • Ensures accounts receivable and payable are kept current
  • Oversees replacement vehicle program for the shop, arranges for servicing and coordinates with Head Office in regard to fleet issues
  • Ensures Shop meets or exceeds company standards in SPARKLE, safety and security
  • Ensures tools and equipment are being serviced and maintained properly
  • Provides overall direction, support, coaching and leadership to the shop team to achieve targets
  • Creates a work environment that helps foster the ability and desire of employees to act in empowered ways and make decisions
  • Works with the assigned Operations Manager to set operational goals, in alignment with organizational objectives, measuring and reporting results on a timely basis


Skills on Resume: 

  • Analytics (Hard Skills)
  • Financial Management (Hard Skills)
  • Leadership (Soft Skills)
  • Operational Management (Hard Skills)
  • Communication (Soft Skills)
  • Problem-Solving (Hard Skills)
  • Team Building (Soft Skills)
  • Goal Setting (Hard Skills)

16. Body Shop Manager Resume Example and Online Editor

Job Summary: 

  • Sets and communicates objectives, manages performance, delegates work
  • Supports development, provides regular feedback and evaluates compensation levels
  • Develops and leads regular shop communication sessions 
  • Review company-wide and local initiatives and shop performance
  • Partners with Human Resources to assess staffing requirements
  • Work through the recruitment and selection process, and resolve employee issues at the shop level
  • Manages employee attendance and approves/declines time off requests based on operational needs
  • Manages employee transactions in the human resources management system
  • Facilitates apprenticeship program onsite and provides support to apprentices 
  • Ensure a positive experience and successful completion of the program.


Skills on Resume: 

  • Communicating Objectives (Hard Skills)
  • Performance Management (Soft Skills)
  • Delegation (Soft Skills)
  • Employee Development (Soft Skills)
  • Compensation Evaluation (Hard Skills)
  • Leadership (Soft Skills)
  • Collaboration (Soft Skills)
  • System Proficiency (Hard Skills)

17. Body Shop Manager Resume Example and PDF Editor

Job Summary: 

  • Proactively takes steps to reduce customer effort and continually evaluates performance in the area
  • Leverages and encourages customers to utilize feedback tools provided by the Head Office, including social media
  • Oversees and monitors customer service levels provided and puts actions in place to improve.
  • Stay abreast of current marketing initiatives and promotions
  • Partner with the Marketing Manager on local initiatives and participation in community events
  • Represents and promotes the brand in a positive manner aligned with stated values in all dealings internal and external
  • Conducts outside sales calls, networks in the community
  • Proactively develops new business for the Shop to support revenue growth
  • Proactively manages and maintains strong and effective working relationships
  • Liaising and communicating with business partners, vendors, regulatory bodies, and other stakeholders.


Skills on Resume: 

  • Customer Effort Reduction (Soft Skills)
  • Feedback Utilization (Hard Skills)
  • Performance Evaluation (Hard Skills)
  • Marketing Awareness (Hard Skills)
  • Collaboration (Soft Skills)
  • Brand Representation (Soft Skills)
  • Networking (Hard Skills)
  • Relationship Management (Soft Skills)

18. Body Shop Manager Resume Template and Format

Job Summary: 

  • Leads and promotes a shop culture where Health and Safety is a priority
  • Ensures shop facility and team members follow all Health and Safety requirements, policies and procedures
  • Responsible for conducting shop safety orientations with new employees and ensuring they complete all mandatory Health and Safety training
  • Provides leadership and support for Health and Safety initiatives at the facility
  • Partners with the Health, Safety, and Environment Manager to implement incident prevention programs
  • Leads the team in providing the highest levels of customer service, both internally and externally, to continuously improve the customer experience
  • Resolves customer service concerns and escalates to the General Manager, Operations
  • Works with external health and safety partners on claims management and implementation of modified work programs and accommodation plans for Shop employees
  • Works with Provincial OHS Officers during inspections or investigations and reports those inspections and investigations to the Health, Safety & Environment Manager.


Skills on Resume: 

  • Leadership (Soft Skills)
  • Health and Safety Regulations (Hard Skills)
  • Training (Soft Skills)
  • Customer Service (Soft Skills)
  • Problem Solving (Soft Skills)
  • Collaboration (Soft Skills)
  • Communication (Soft Skills)
  • Attention to Detail (Soft Skills)