Job Summary: 

• Responsible to assess, build, mentor, and foster individuals to form a strong and motivated team
• Manages the Body Shop (Commercial Transport) Technicians and the Body Shop Administrator
• Hiring, training, motivating, counseling and monitoring the performance of all body shop staff
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for painting and repairs
• Ensure the highest level of prompt communication with external/ICBC/internal customers
• Forecasts goals and objectives for the department and strives to meet or exceed them
• Establishes and maintains good working relationships with ICBC/customers to encourage repeat and referral business
• Monitors and controls the performance and profitability of the department
• Prepares and administers an annual operating budget for the body shop
• Develops and implements a marketing plan that promotes new and repeat business

Skills on Resume: 

• Team Leadership (Soft Skills)
• Personnel Management (Soft Skills)
• Customer Service (Soft Skills)
• Communication (Soft Skills)
• Goal Setting (Soft Skills)
• Relationship Building (Soft Skills)
• Financial Management (Hard Skills)
• Marketing Strategy (Hard Skills)

Job Summary: 

• Understands, keeps abreast of, and complies with federal, provincial land local regulations 
• Affect body shop operations such as hazardous waste disposal, occupational health & safety regulations, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures
• Maintains high-quality body shop repairs/painting and minimizes/eliminates comebacks. 
• Conducts documented periodic spot checks of completed jobs for thoroughness and quality
• Create, establish and maintain a documented 24-hour follow-up with all customers to confirm satisfaction 
• Body shop service experience and share results with team members.
• Informs body shop technicians of time allowances on each repair order
• Ensures the safety of all employees by enforcing safety requirements

Skills on Resume: 

• Regulatory Compliance (Hard Skills)
• Manufacturer Policies (Hard Skills)
• Quality Control (Hard Skills)
• Quality Assurance (Hard Skills)
• Customer Service (Soft Skills)
• Communication (Soft Skills)
• Time Management (Soft Skills)
• Safety Management (Hard Skills)

Job Summary: 

• Ensures continued improvement processes it increase productivity and improve quality standards
• Documents results and aligns with other departments
• Develops, tests, and implements measures to improve production processes
• Works closely with the maintenance department
• Contributes to the planning and implementation of new work processes to increase productivity
• Provides suggestions and input to improve production process, productivity, and quality
• Controls and monitors production processes to ensure achievement of production plan in line with productivity objectives
• Coordinates production process and flow across departments
• Responsible for identifying issues and bottlenecks, developing production layout
• Defines cost targets, documents and monitors achievement, and implements corrective measures
• Reports on production progress and defines maintenance and repair activities

Skills on Resume: 

• Improvement Methodologies (Hard Skills)
• Documentation (Hard Skills)
• Process Improvement (Hard Skills)
• Collaboration (Soft Skills)
• Process Planning (Hard Skills)
• Analytical Thinking (Soft Skills)
• Production Process (Hard Skills)
• Coordination (Soft Skills)

Job Summary: 

• Assesses new designs and impact on production process, quality, quantity, efficiency, and resources
• Consider and ensure compliance with product-specific and plant-specific environmental concerns and government regulations
• Ensures compliance with relevant regulations, directives, and work agreements
• Participating in regularly scheduled team meetings
• Leads employees in line with organizational culture, values and guidelines
• Defines performance goals, and conducts performance reviews
• Effectively communicates and engages employees to meet objectives
• Responsible for employee development and qualification
• Responsible for planning, maintaining, and meeting department budgets
• Responsible for managing budget and personnel allocation efficiently. 
• Conveys budget distribution and cost-saving processes to colleagues.

Skills on Resume: 

• Analytics (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Regulations (Hard Skills)
• Leadership (Soft Skills)
• Performance Management (Soft Skills)
• Communication (Soft Skills)
• Employee Development (Soft Skills)
• Budget Management (Hard Skills)

Job Summary: 

• Assist in scheduling customers for insurance and warranty repairs
• Complete material damage estimate with the CCC estimating system
• Submit insurance claims and manage body receivable schedule
• Keep customers updated and informed
• Examine damaged vehicles and estimate repair costs
• Assist and manage technician workflow
• Maintain specific gross profit and efficiency standards
• Established for each department as it relates to a production
• Maintain a strong relationship with field appraisers
• Frequently inspect the work in process to identify any special repair concerns

Skills on Resume: 

• Customer Service (Soft Skills)
• CCC Estimating System (Hard Skills)
• Insurance Claim (Hard Skills)
• Communication (Soft Skills)
• Vehicle Inspection (Hard Skills)
• Workflow Management (Hard Skills)
• Financial Acumen (Hard Skills)
• Quality Control (Hard Skills)

Job Summary: 

• Work with administration to schedule and process all vehicle repairs
• Ensure delivery of vehicles by the target date
• Issue to and review work orders with appropriate technicians, identifying areas in need of repair
• Communicating all issues involved with the repair
• Deliver the vehicle, review supplements, invoices, and any special correspondence
• Ensure a smooth delivery to the customer
• Attend daily release meetings to provide key information to managerial staff
• Participate in monthly company meetings and be willing to attend all training programs
• Enhance performance both personally and professionally
• Supervise the recruiting, hiring, training, counseling, and dismissal of all production personnel

Skills on Resume: 

• Administrative Coordination (Hard Skills)
• Time Management (Hard Skills)
• Technical Understanding (Hard Skills)
• Communication (Soft Skills)
• Customer Service (Soft Skills)
• Meeting Participation (Soft Skills)
• Professional Development (Soft Skills)
• Leadership (Soft Skills)

Job Summary: 

• Accountable for the management and all activities of the Bodyshop operation.
• Responsible for the Bodyshop performance including production targets, revenue, profitability, and efficiency.
• Accountable for accurate estimates/quote services and the quality of all paint and panel works.
• Maintain the highest quality standards of professionalism ensuring customer satisfaction targets are met or exceeded.
• Coordinate and purchase parts and supplies needed and support the setup of a parts aggregation business.
• Conduct regular team meetings and coach and develop staff.
• Establish a centralized training hub for XA's Bodyshop network.
• Accountable for adherence to employment, safety, and environmental regulations.
• Develop and maintain strong alliances with suppliers, OEMs, Insurance representatives, and fleet companies.
• Support and coordinate site tours designed to feature and showcase the Bodyshop operations, equipment, workflow, and supporting systems.
• Work as part of the XA Management Team and support XA in its Bodyshop network expansion strategy.
• Accountable for dealership estimation, and daily usage of estimation software, and systems.

Skills on Resume: 

• Leadership (Hard Skills)
• Technical Knowledge (Hard Skills)
• Customer Service (Soft Skills)
• Supply Chain (Hard Skills)
• Team Development (Soft Skills)
• Training (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Keep proper track of time consumed on each job
• Monitor the control and approval of any production over time
• Establish performance goals for all technical employees
• Maintain company standards of repair quality
• Review repairs by appropriate tradesperson performing mechanical or body/paint repairs
• Ensure repairs meet customer specifications and timelines
• Plan shift resources in collaboration with other departments and the General Manager
• Respond to customer requests on time while ensuring quality services
• Conduct daily pre-shift meetings with employees, lead and develop team members
• Review and implement new programs and production techniques to improve overall efficiency
• Research new equipment purchases and processes for the Body and Paint Shop

Skills on Resume: 

• Time Management (Hard Skills)
• Cost Control (Hard Skills)
• Performance Management (Soft Skills)
• Quality Assurance (Hard Skills)
• Leadership (Soft Skills)
• Customer Service (Soft Skills)
• Collaboration (Soft Skills)
• Continuous Improvement (Hard Skills)

Job Summary: 

• Monitor the finances of the Body Shop, including the annual budget, employee volume output and budget forecasting
• Monitor Body Shop performance daily by analyzing volume, staffing levels and productivity levels
• Prioritize, schedule, and manage workflow for the Body Shop
• Hold employees accountable for customer experience by sharing feedback and coaching
• Continuously monitor CSI scores for the Body Shop
• Oversee Body Shop Estimators, Administrative Assistants and Shop Foreman
• Establish and maintain good working relationships with other departments, insurance adjusters and customers
• Comply with all safety rules, guidelines, and standards. 
• Create a culture of safety through good housekeeping and PPE usage.
• Demonstrates behaviors consistent with the Company’s Vision, Mission and Values in all interactions with associates, customers, clients and vendors

Skills on Resume: 

• Financial Management (Hard Skills)
• Performance Analysis (Hard Skills)
• Workflow Management (Hard Skills)
• Leadership (Soft Skills)
• Customer Satisfaction (Hard Skills)
• Team Oversight (Soft Skills)
• Communication (Soft Skills)
• Culture Building (Hard Skills)

Job Summary: 

• Manage customer expectations, plan and organize production schedules
• Conduct Morning Production Meetings, Daily Sales Meetings, Weekly Staff Meetings
• Quality control, and ensure work is performed efficiently and accurately
• Participate in all required training programs, certifications, school courses and events
• Ensure all tools and equipment are used safely and accurately
• Respond to safety concerns immediately, and perform as a mentor to body shop employees
• Manage DRP Partnerships and MAACO Franchise Partnership
• Forecast goals and objectives for the Center and strive to meet them
• Recruit, recognize and retain talented teammates. 
• Monitor the performance of all Center staff and provide leadership and coaching 

Skills on Resume: 

• Customer Expectation (Soft Skills)
• Production Planning (Hard Skills)
• Meeting Facilitation (Soft Skills)
• Quality Control (Hard Skills)
• Training (Soft Skills)
• Safety Compliance (Hard Skills)
• Partnership Management (Soft Skills)
• Goal Setting (Soft Skills)

Job Summary: 

• Ensure that all employees have the required training for their position
• Demonstrate a great ability to lead, develop, and inspire others to achieve success
• Supervise the sales, overall production and administration of the center
• Ensure that every associate follows all company standards, policies and procedures
• Responsible for overall team engagement, including leading team engagement meetings and communicating center scoreboard
• Review estimates to ensure accuracy and compliance with Company and Client guidelines
• Monitor current financial performance metrics and review the previous month’s financial metrics to identify opportunities and trends
• Ensure DRP accounts are managed properly and update any changes or reviews are communicated to Regional staff
• Monitor the performance of each teammate and provide coaching through timely and specific feedback
• Ensure the center is qualified to meet the requirements of OE/Insurer and I-CAR partners
• Responsible for the center’s regulatory compliance, including hazmat regulations and documentation

Skills on Resume: 

• Training (Soft Skills)
• Leadership (Soft Skills)
• Production Oversight (Hard Skills)
• Compliance Management (Hard Skills)
• Financial Analysis (Hard Skills)
• Estimate Review (Hard Skills)
• Performance Evaluation (Soft Skills)
• Relationship Management (Soft Skills)

Job Summary: 

• Order parts from vendors and dealerships, and manage supply inventory levels
• Receive parts and match part orders to corresponding repair orders
• Communicate with estimators regarding part availability, delivery, delays, etc.
• Ensure every job technician has the parts needed for repairs
• Order supplies and maintain tools, equipment, and work area properly
• Working closely with the body shop and trailer technicians, sales staff and customers
• Providing leadership and supervision to technicians
• Ensuring DFS is providing excellent customer service, minimizing costs and identifying the best solutions
• Support staff 1st shift, to ensure a high level of efficiency, productivity and safety standards are met.
• Planning, developing, and meeting short and long-term goals and objectives for the 2 departments

Skills on Resume: 

• Inventory Management (Hard Skills)
• Organization (Hard Skills)
• Communication (Soft Skills)
• Team Coordination (Soft Skills)
• Resource Management (Hard Skills)
• Customer Service (Soft Skills)
• Leadership (Soft Skills)
• Goal Setting (Soft Skills)

Job Summary: 

• Manage and implement labor and parts pricing, to ensure profit goals are achieved.
• Support ad-hoc projects related to the DFS priorities and initiatives
• Creating and fostering good working relationships with customers, vendors and company partners.
• Maintaining quality service by establishing and enforcing organization standards and safety policies.
• Communicate with customers via email, fax, or phone to provide updates on vehicle repair status
• Obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss billing items.
• Review repair orders for accuracy and ensure proper descriptions of symptoms, problems, and causes are listed
• Ensure repairs and services performed based on what technicians submit are captured, and enter RO into the service database system
• Assure technicians in all repair departments have the necessary training and information to perform repairs on trailers and commercial vehicles.

Skills on Resume: 

• Financial Management (Hard Skills)
• Project Management (Hard Skills)
• Customer Relationship (Soft Skills)
• Quality Assurance (Hard Skills)
• Communication (Soft Skills)
• Approval Process (Hard Skills)
• Attention to Detail (Soft Skills)
• Database Management (Hard Skills)

Job Summary: 

• Accountability for daily operations of the Shop and providing leadership 
• Ensure stakeholder objectives are met in a safe, effective, ethical and positive manner
• Manages Shop in alignment with The Craftsman Way (TCW)
• Oversees daily production, and workflow and responsible for quality control of the Shop
• Works with the Operations team, Human Resources, and Health, Safety and Environment Manager 
• Ensure that operations are compliant with all provincial and national regulatory standards about health and safety, quality and employment standards
• Ensures compliance with internal policies, procedures, and guidelines to promote the consistent application within the Company
• Writes estimates and scheduled repairs, and ensures all files are closed within 24 hours of vehicle delivery
• Brings forward suggestions for training needs based on observations
• Ensures a system of controls is in place to ensure that service levels and operational performance goals are met within prescribed cost control, revenue, and EBITDA parameters

Skills on Resume: 

• Leadership (Soft Skills)
• Stakeholder Management (Soft Skills)
• Adherence to Standards (Hard Skills)
• Production Management (Hard Skills)
• Communication (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Policy Adherence (Hard Skills)
• Estimation (Hard Skills)

Job Summary: 

• Reviews and interprets key performance indicators on an ongoing basis, and adjusts operations 
• Reviews and interprets monthly financials, and adjusts operations accordingly
• Reviews and approves payroll, and addresses employee concerns when errors occur
• Ensures accounts receivable and payable are kept current
• Oversees replacement vehicle program for the shop, arranges for servicing and coordinates with Head Office in regard to fleet issues
• Ensures Shop meets or exceeds company standards in SPARKLE, safety and security
• Ensures tools and equipment are being serviced and maintained properly
• Provides overall direction, support, coaching and leadership to the shop team to achieve targets
• Creates a work environment that helps foster the ability and desire of employees to act in empowered ways and make decisions
• Works with the assigned Operations Manager to set operational goals, in alignment with organizational objectives, measuring and reporting results on a timely basis

Skills on Resume: 

• Analytics (Hard Skills)
• Financial Management (Hard Skills)
• Leadership (Soft Skills)
• Operational Management (Hard Skills)
• Communication (Soft Skills)
• Problem-Solving (Hard Skills)
• Team Building (Soft Skills)
• Goal Setting (Hard Skills)

Job Summary: 

• Sets and communicates objectives, manages performance, delegates work
• Supports development, provides regular feedback and evaluates compensation levels
• Develops and leads regular shop communication sessions 
• Review company-wide and local initiatives and shop performance
• Partners with Human Resources to assess staffing requirements
• Work through the recruitment and selection process, and resolve employee issues at the shop level
• Manages employee attendance and approves/declines time off requests based on operational needs
• Manages employee transactions in the human resources management system
• Facilitates apprenticeship program onsite and provides support to apprentices 
• Ensure a positive experience and successful completion of the program.

Skills on Resume: 

• Communicating Objectives (Hard Skills)
• Performance Management (Soft Skills)
• Delegation (Soft Skills)
• Employee Development (Soft Skills)
• Compensation Evaluation (Hard Skills)
• Leadership (Soft Skills)
• Collaboration (Soft Skills)
• System Proficiency (Hard Skills)

Job Summary: 

• Proactively takes steps to reduce customer effort and continually evaluates performance in the area
• Leverages and encourages customers to utilize feedback tools provided by the Head Office, including social media
• Oversees and monitors customer service levels provided and puts actions in place to improve.
• Stay abreast of current marketing initiatives and promotions
• Partner with the Marketing Manager on local initiatives and participation in community events
• Represents and promotes the brand in a positive manner aligned with stated values in all dealings internal and external
• Conducts outside sales calls, networks in the community
• Proactively develops new business for the Shop to support revenue growth
• Proactively manages and maintains strong and effective working relationships
• Liaising and communicating with business partners, vendors, regulatory bodies, and other stakeholders.

Skills on Resume: 

• Customer Effort Reduction (Soft Skills)
• Feedback Utilization (Hard Skills)
• Performance Evaluation (Hard Skills)
• Marketing Awareness (Hard Skills)
• Collaboration (Soft Skills)
• Brand Representation (Soft Skills)
• Networking (Hard Skills)
• Relationship Management (Soft Skills)

Job Summary: 

• Leads and promotes a shop culture where Health and Safety is a priority
• Ensures shop facility and team members follow all Health and Safety requirements, policies and procedures
• Responsible for conducting shop safety orientations with new employees and ensuring they complete all mandatory Health and Safety training
• Provides leadership and support for Health and Safety initiatives at the facility
• Partners with the Health, Safety, and Environment Manager to implement incident prevention programs
• Leads the team in providing the highest levels of customer service, both internally and externally, to continuously improve the customer experience
• Resolves customer service concerns and escalates to the General Manager, Operations
• Works with external health and safety partners on claims management and implementation of modified work programs and accommodation plans for Shop employees
• Works with Provincial OHS Officers during inspections or investigations and reports those inspections and investigations to the Health, Safety & Environment Manager.

Skills on Resume: 

• Leadership (Soft Skills)
• Health and Safety Regulations (Hard Skills)
• Training (Soft Skills)
• Customer Service (Soft Skills)
• Problem Solving (Soft Skills)
• Collaboration (Soft Skills)
• Communication (Soft Skills)
• Attention to Detail (Soft Skills)