Job Summary: 

• Responsible for writing estimates and invoicing repairs
• Selling the benefits of services to customers, and assisting them with their needs
• Determining the feasibility of repair vs. replacement of parts, such as bumpers, fenders, and doors
• Preparing insurance forms to indicate repair cost estimates and recommendations
• Estimate insurance and customer pay jobs accurately
• Have relationships with insurance companies to bring in additional business
• Be familiar with bodywork warranty repairs such as rust warranty
• Understand the high level of quality needed to operate as a CCRC
• Demonstrates a sincere concern for customers when interacting with them
• Responsible for reviewing the estimate with the customer

Skills on Resume: 

• Automotive Repairs (Hard Skills)
• Customer Service (Soft Skills)
• Documentation (Hard Skills)
• Relationship Management (Soft Skills)
• Attention to Detail (Soft Skills)
• Time Management (Soft Skills)
• Communication (Soft Skills)
• Problem-Solving (Soft Skills)

Job Summary: 

• Provides superior customer service levels that exceed customer expectations while staying within company policies and guidelines.
• Builds a loyal customer base by establishing a trusting relationship founded on integrity and fairness.
• Promote a positive working relationship with all insurance companies, dealerships, and adjusters.
• Determines and addresses the customer's needs, problems, complaints, requests, questions, and deadlines
• Listening effectively to understand and communicate pertinent subject matter in a business-like manner to both customers and employees.
• Communicate with rental companies to schedule rentals for customers
• Learns and maintains current product knowledge on all tires, services, and other product lines that are represented, as well as those of competitors
• Effectively serves customers and accurately responds to questions both over the phone and at the shop.
• Verify with the body shop department that the appropriate services have been completed.
• Invoices customers using proper procedures for cash, charge, and credit.

Skills on Resume: 

• Customer Service (Soft Skills)
• Relationship Building (Soft Skills)
• Communication (Soft Skills)
• Active Listening (Soft Skills)
• Scheduling (Hard Skills)
• Product Knowledge (Hard Skills)
• Technical Proficiency (Hard Skills)
• Billing and Invoicing (Hard Skills)

Job Summary: 

• Coordinates with insurance carriers/adjusters
• Meet with customers to determine the need for repairs 
• Compute the cost of parts, labor, and repair 
• Follow up with customers during the repair process
• Knows, understands, and performs general service duties
• Prepares accurate estimates and billings for customers.
• Presents a warm, friendly, knowledgeable, and professional image to customers.
• Lead customers through the process of having the vehicle repaired after an accident.
• Inspect damaged automotive bodies, and oversee ordering parts, etc.
• Write cost estimate of parts and labor costs needed to restore the damaged auto body to pre-collision condition.
• Communicate with the insurance company and customer regarding the claim

Skills on Resume: 

• Customer Service (Soft Skills)
• Auto Repair (Hard Skills)
• Estimation (Hard Skills)
• Insurance Coordination (Hard Skills)
• Project Management (Soft Skills)
• Financial Acumen (Hard Skills)
• Problem-Solving (Soft Skills)
• Detail Orientation (Soft Skills)

Job Summary: 

• Greet customers and quickly assess their needs, understanding the difficulty of the situation. 
• Follow the job through the entire process from initial greeting, computing restoration costs
• Handling all insurance-related communications and paperwork
• Overseeing parts ordering, and keeping the customer updated throughout the process.
• Perform quality control on the vehicle from repairs to final delivery.
• Writing estimates and supplements for customer pay, insurance, and internal warranty work.
• Providing the very best customer service to customers from start to finish.
• Researching OEM procedures, and estimates jobs for customers
• Negotiating with insurance companies, and co-ordinating sublet work.
• Schedule the customer for repairs. and work with insurance companies

Skills on Resume: 

• Communication (Soft Skills)
• Technical Knowledge (Hard Skills)
• Cost Estimation (Hard Skills)
• Insurance Coordination (Hard Skills)
• Project Management (Soft Skills)
• Quality Control (Hard Skills)
• Negotiation (Soft Skills)
• Organizational Skills (Soft Skills)

Job Summary: 

• Checks e-mail frequently and responds to inquiries immediately. 
• Delivers messages intended for other departments promptly. 
• Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
• Maintains an ongoing customer database to capture repeat business.
• Knows and understands the federal, state, and local laws which govern retail automobile sales.
• Responsible for maintaining online social media sites, and updating inventory.
• Check-in inventory and organize inventory and supplies needed for vehicle repairs.
• Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties.
• Prepares final billing for completed repair orders, and controls account receivables for body repair work.
• Ensures that the work areas and customer waiting area are kept clean.
• Follow the job through the entire repair process, keep customers updated, and quality control the vehicle for final delivery.

Skills on Resume: 

• Communication (Soft Skills)
• Interdepartmental Coordination (Soft Skills)
• Database Management (Hard Skills)
• Legal Knowledge (Hard Skills)
• Inventory Management (Hard Skills)
• Financial Management (Hard Skills)
• Process Management (Hard Skills)
• Quality Control (Hard Skills)

Job Summary: 

• Providing every customer with an estimate of repair costs including parts and labor, or identification of warranty coverage
• Getting the customer's/insurance company's authorization in a timely fashion, for additional repairs.
• Establishing a realistic and specific time promise (including waiters) for each customer.
• Maintaining an accurate job tracking sheet, which provides a proper load based on daily calculations of group capability.
• Properly document R/O upon completion of work including a complete description of all work performed based on the information provided by the technician.
• Maintaining an effective appointment schedule that does not over or load, the production group and allows time for complete job analysis
• Manages the waiter's workload so that customers can be satisfied.
• Maintain a positive attitude in dealing with customers, peers, and all management.
• Maintain technical knowledge to be able to present competent explanations to customers and technicians.
• Be knowledgeable of the most current owner's manual information for all serviced products.

Skills on Resume: 

• Estimating Skills (Hard Skills)
• Negotiation (Soft Skills)
• Time Management (Soft Skills)
• Job Tracking (Hard Skills)
• Documentation (Hard Skills)
• Scheduling (Hard Skills)
• Team Management (Soft Skills)
• Technical Communication (Soft Skills)