BANKER JOB DESCRIPTION

A Banker converts financial need into lasting client relationships. At the branch level, this means guiding individuals through deposit accounts, consumer loans, and CRA-aligned products; at the private tier, it means managing portfolios for high-net-worth clients whose complexity demands FINRA-licensed guidance and coordinated credit structuring. The referral ecosystem matters here. Getting this wrong leaves revenue on the table and compliance exposure on the books.

As the Banker, you own the full customer relationship from initial needs assessment through product placement, balancing deposit growth, loan origination, and regulatory adherence across a defined client segment. You operate within a branch or private banking team, collaborating with mortgage, investment, and insurance specialists to broaden the institution's footprint with each client.

Career Impact: Bankers who develop consumer lending and private credit competencies move into Relationship Manager and Wealth Advisor roles that command significantly stronger market positioning within financial services.

Business Impact: The clients you retain and the loan volume you close directly determine whether a branch or private banking team meets its deposit and revenue targets each quarter.

Growth Opportunity: Pursuing FINRA Series 7, 63, and 65 licenses while in this seat expands your eligibility for investment-advisory responsibilities and accelerates the path to senior private banking or wealth management mandates.

• Assess customer financial needs and recommend deposit, lending, and non-deposit products that align with individual goals and branch targets.
• Open new accounts and complete consumer loan applications in accordance with established policies, routing documentation to appropriate departments.
• Conduct outreach to prospective and existing clients to build pipeline and achieve individual production goals for deposits and loan volume.
• Monitor client portfolios for changes in asset quality, market conditions, or unmet needs that create cross-sell or referral opportunities.
• Comply with all applicable federal and state banking regulations, including CRA requirements and SAFE Act eligibility standards, in every transaction.
• Collaborate with internal specialists across mortgage, investment, and insurance to develop coordinated financial solutions for complex client relationships.
• Mentor junior branch staff and Private Banking Service Officers on referral practices, product knowledge, and compliance-aware customer interaction.
• Perform teller functions as needed, including accurate cash handling, transaction processing, and drawer balancing in accordance with teller policy.

• Bachelor's degree in Finance, Business, or a related field, or equivalent work experience.
• 2 or more years of banking experience, including deposit account management, new account opening, and consumer lending.
• Demonstrated knowledge of bank compliance requirements, including CRA regulations and SAFE Act standards.
• Proven ability to conduct client needs assessments and convert them into product placements that meet individual financial goals.
• Strong verbal and written communication skills, with experience presenting financial options to customers of varying financial sophistication.
• Ability to manage multiple client relationships simultaneously while maintaining accuracy in documentation and regulatory recordkeeping.

• 5 or more years of experience in private banking or high-net-worth relationship management, including complex credit structuring.
• Active FINRA Series 7, 63, 65, or 66 license, or state insurance license relevant to investment and insurance product referrals.
• Experience developing financial plans or profiling tools for affluent client segments with diversified product needs.
• Demonstrated track record of achieving and exceeding branch-level deposit growth and loan origination targets.

• Deposit account volume opened per quarter, measured against branch production standards.
• Consumer loan application completion rate and approval-to-close ratio across submitted applications.
• Cross-sell ratio per client relationship, tracking how many product categories each managed account holds.
• CRA compliance rate across all new accounts and loan documents processed within the review period.
• Private portfolio retention rate, reflecting renewal and expansion of high-net-worth client relationships year over year.
• Typical tools: CRM platforms (commonly Salesforce or nCino); core banking systems (commonly Fiserv or FIS).

• Base Salary Range: $45,000 to $95,000 depending on seniority and private vs. retail banking tier
• Bonus: Performance-based incentive tied to deposit growth, loan volume, and cross-sell targets; typically 5% to 20% of base
• Equity: Uncommon at individual contributor level; may exist at senior private banking roles in publicly traded institutions
• Health Benefits: Medical, dental, and vision coverage; standard US employer-sponsored plans
• PTO: 15 to 20 days annually, plus standard federal banking holidays
• Common Perks: Employee banking fee waivers, tuition assistance for licensing coursework, retirement plan with employer match

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background checks and verification of work authorization are conditions of employment for all positions. Candidates must be legally authorized to work in the United States. Reasonable accommodations for qualified individuals with disabilities are available throughout the application and employment process upon request. All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.

The Banker owns the full customer lifecycle at the branch level, advising on products and services, completing transactions, and identifying cross-sell opportunities that support deposit and revenue growth. Working alongside branch staff and reporting to branch leadership, the Banker protects operational integrity by balancing cash drawers accurately and maintaining strict confidentiality of customer information.

Key Responsibilities

• Advise current and prospective customers on bank products and services best suited to their needs.
• Assist customers with opening and managing their bank accounts and finances, referring them to other staff as needed.
• Conduct customer outreach activities and identify opportunities for cross-selling and referrals.
• Ensure efficiency of branch services operations and adhere to policies and procedures.
• Create positive public perceptions of the bank through courteous and friendly interactions.
• Complete bank transactions in a timely and accurate manner while acting as teller and banker.
• Manage cash drawer by balancing throughout the work shift, counting and packaging currency and coins, and reconciling transactions.
• Maintain customer confidence and protect bank operations by keeping information confidential.
• Ask questions to identify customer needs and make referrals to other areas of the bank.

Required Qualifications

• High school diploma or equivalent required.
• Previous banker training preferred.
• Minimum of two years of experience in sales or customer service.
• In-depth knowledge of banking practices and regulations.
• Exceptional communication and customer service skills.
• Team-oriented with a positive outlook.

Reporting to branch leadership, the Banker develops and expands customer relationships through the sale and cross-sale of deposit accounts and consumer loan products, targeting performance standards that include higher production volumes and more complex account management than entry-level roles. Partnering with central underwriting and teller staff, the Banker drives branch sales and revenue growth while maintaining full compliance with federal, state, and industry banking regulations.

Core Functions

• Complete consumer loan applications, submit to central underwriting, and conduct loan closing once approval is obtained.
• Contact prospective and current customers to solicit new business and expand retail bank services to meet specific goals.
• Ensure all accounts are opened and loan documents completed in accordance with established policies, with records accurately maintained and routed appropriately.
• Achieve compliance certification and apply knowledge of CRA regulations in day-to-day activities.
• Maintain working knowledge of bank goals, deposit and non-deposit products, and current marketing campaigns.
• Contribute to branch sales and revenue growth while meeting individual sales goals and supporting teller functions as needed.
• Assist customers with retirement planning services and participate in community or outside sales events to support the branch.
• Comply with all applicable federal, state, and industry banking laws and regulations.

Qualifications & Experience

• 2 or more years of banking experience, including deposit accounts, new accounts, and consumer lending.
• Must be eligible and meet requirements under the S.A.F.E. Act.
• Strong knowledge of bank products, services, and related programs including internet banking.
• Strong problem-solving and analytical abilities.
• Solid technical skills including word processing and spreadsheet applications.
• Strong customer service, relationship-building, and active listening skills, with excellent verbal and written communication.

Embedded within the Wealth Management and Private Banking team, the Banker serves as the primary relationship advocate for a select segment of high-net-worth clients, delivering a full portfolio of credit, investment, insurance, mortgage, and deposit products through customized financial strategies. Working closely with mortgage, investment, and insurance specialists as well as branch personnel, the Banker builds and sustains an audit-ready client book that supports exponential growth in the private banking segment.

Primary Duties

• Develop and manage a portfolio of private banking clients through a customized suite of credit, investment, insurance, mortgage, and deposit products.
• Cultivate existing private banking clients and establish new relationships by identifying prospects' needs and recommending solutions.
• Execute sales plans and strategies to structure and solidify deals and consistently meet goals.
• Conduct client needs assessments through proactive engagement, financial profiling, and collaboration with mortgage, investment, and insurance specialists.
• Identify and deliver appropriate commercial, retail, insurance, investment, and financial planning opportunities for each client.
• Monitor client deposits, loans, and market trends to maintain asset quality and identify new needs and opportunities.
• Train and mentor Private Banking Service Officers and collaborate with branch personnel on customer service and referral practices.
• Maintain knowledge of applicable legislation and regulations and ensure all client relationships remain audit-ready and compliant.

Skills & Qualifications

• High school diploma required, Bachelor's degree preferred, Master's degree highly preferred.
• FINRA Series 7, 63, 65, and 66 licenses and state insurance licenses preferred.
• 5 to 7 years of experience in private banking relationship management with a focus on high-net-worth clients.
• Ability to develop complex credit relationships with high-net-worth individuals and corporations to provide appropriate financial direction.
• Strong business acumen with attention to operational policies, procedures, and regulatory compliance.
• Strong written and verbal communication skills.
• Willingness to travel to client sites approximately 20% of the time.